I appreciate that I can instant load my orca card on the app, but I have had trouble doing many other functions. The app logs me out of my account after every use, and does not integrate successfully with any password saving systems, which is a huge barrier to me using it. I realistically never want it to log me out of my account on my phone. Additionally, the auto-reload feature is full of bugs. I’ve tried to work around them by pre-adding payment options, etc, but it won’t let me set up an auto load without a backup payment, and it won’t let me select any backup payment options when I try to do so. Overall, the app is lacking the intuitive and trustworthy user experience required for the functions it provides.
I recently lost my orca card. It’s taken 8 days for the card to even be shipped—in which time I’ve had to explain to every bus driver that I have a pass and show my digital card. One bus driver didn’t even seem to know what a regional pass is and told me to tap my phone but I couldn’t…Not having a tap to pay with Apple wallet seems like a huge missed opportunity—especially with how long it takes a card to be sent by mail, the frequency that people lose their cards, and the ease of having a tap pay by phone instead of having to carry a physical card. Account management is good but the execution of payments is not there.
First off, thank you SO much for this app. The fact that I don’t have to go to physical place to refill the card is a dream, and I love it dearly. However, I’m in a pickle where it wanted me to update my billing address for paying with a personal card on Apple Pay, and I did that, made sure it matched in my Apple Pay settings and the Orca app, and it still won’t work or update-keeps saying “update billing address” where I would normally use my fingerprint to process the payment. Thank you to anyone who sees this, I don’t know nothing about tech but am so grateful for all you all do 💞💞💞 Permission to email or fix or whatever ya gotta do, did everything I could/what it prompted me to do.
The app has my e-wallet with multiple active credit cards, as well as my physical preloaded orca card. When I try to scan the app it launches apple wallet then pings back and forth between asking me to put the phone closer to the reader, scan my face, or enter my passcode. Your readers are too close to the ground to effectively use Apple Pay, nor should it even be necessary. Also, why is it logging me out every time I close the app? Since when is that a practical approach for any application? Especially one thats commonly used on the fly. Picture yourself having to sign into an EZ Pass app every time you go through a toll. I’m a pedestrian. My hands are full, and I’m in a rush, trying not to get hit by a car, while trying to follow the instructions on my gps. Why is your app making all of that more difficult when the objective was to make it easier?
My main issue is that it constantly logs me out rendering the app pretty useless. It’s extremely frustrating and for whatever reason it doesn’t play nice won’t the apple password manager so I have to manually add which just ends up with me constantly changing my password. I like the live time transfer info. Would love more maps and status updates.
I just moved back to PNW after 20 years away and was shocked at the state of transit options in the area (for a region that prides itself on being so green, everything is 120% car based!) in general, but payment options specifically. Every other major metro area, I wave my phone or watch as I walk past and the machines take care of it. Not here! You have to buy a special card, that’s only available in limited places, and you have to pre fill it as you go. That said, I respect this app as the system admins have acknowledged these issues and have a roadmap to address them. Granted, that roadmap is long and winding to avoid stepping on the toes of any of the corrupt, unnecessary profit takers along the way, but they have a plan to at least make the payment system better. Except this app, which is very much limited as the other reviewers have noted, just locked me out, saying my credentials are invalid. The help system ONLY offers me a password reset, but that says my email address isn’t recognized. But I CAN still log in on the website, so obviously the app is just busted. Cool.
I can no longer use my saved payment info during checkout, or give the info at checkout without error. Went to quickly load my Orca card and was stumped and frustrated. Yet, in my account settings I can view the credit card that I have as a saved method of payment. I can even edit the nickname that saved card. Still doesn’t appear as an option in the drop down at checkout, only “Apple Pay” or add a new card (which results in an error despite accurate info provided). This issue wasted a good chunk of my time and made my life harder, so I can’t give it anything other than the lowest rating. Applications are supposed to have a distinct function, and this currently cannot serve a single one for me.
Seems like a great app, if I could use it at all.. it keeps telling me variations of my email not existing/password being wrong when I can use both perfectly fine through the website and the password reset emails even come through properly from the app while simultaneously being told that “that email does not exist”. Just want to be able to properly pay for my rides.. please make this app functional.. Also seconding wanting the app to not log you out, or at least give the option to opt in to staying logged in or save password. Ease of use for transport apps is highly important..
I was able to successfully use this App with my ORCA card and do an instant reload using Apple Pay on an iPhone. When I first used the App, I did have trouble logging in using a password manager to automatically fill in my email and password. However, in the latest version of the App, this is apparently fixed on iPhone and iPad…therefore I updated this to five stars.
Bought a card using the Orca app for a Seattle Trip. The card linked to my app seamlessly which was actually pretty cool. So, why bring the card? I hate physical cards. Oh, wait. Orca doesn't work with Apple Wallet and you can't pay using the app? I still rode the light rail sans payment, once. My protest ride. Paid into my account for the trip. Now that preparation is useless. So annoying and so archaic at this point. I'll buy another Orca card, hold a physical one, and I'll cancel my other one. I'm not mad... mostly I'm just disappointed.
Horrible security questions that should be torpedoed for new ones (only one applied to me). Doesn’t use my existing Orca account, leading to uncertainty with my old Orca cards. Doesn’t recognize certain Orca cards. Timed out while entering credit cards—way too little time. Also, the entry field for the Orca card number prompts the user to enter saved credit cards from Safari (obviously incorrect) while the actual credit card entry field doesn’t activate the the saved credit-card prompt.
Ever since it’s inception, orca has gone out of its way to be as difficult as possible, in every regard. Their concept is to provide nothing but an inconvenience and make everything about purchasing, managing and using it as inconvenient as possible. Every single thing about orca is bad. There’s no incentive to use it and if you have one, chances are you won’t be able to. This app isn’t terrible in the sense that it doesn’t do what it’s designed to do, it’s terrible because of the lengths that they go to ensure that it’s not user friendly on purpose.
I don’t know what happened, after this update it won’t let me login using the app. I know I have my credentials right, I can log in using a browser. Before that it was okay at best, remembered my card but it would log me out all the time. Maybe wait until contactless payment comes but even then just use the website
So far the app is working great! I do have an unregistered epurse card where the number is worn off from useage and I can’t read it to add to my account but it has over $60 on it. I’ll have to go into the sales office to get it loaded and I’ll transfer the balance to another existing card.
Very helpful :) I can add money to my Orca card or buy passes with no problem. Very happy with this app. Thank you. I won’t have to go to the transfer station to add money anymore. I will never have to worry about transportation again. I love that I can do this on my phone. Saves me a trip.
You can use this app to add value to your Orca card. Okay. But you can also do that on the “myorca” website. The benefit of this app would be if you could add your Orca card to Apple Wallet and use your phone or watch to tap on and off the transit system. Updating this review because the developer says this is coming in 2023 & that will be much appreciated.
And just do open payment for Seattle area transit. Fails repeatedly to do autoloass on correct payment method when you have more than one saved. Along with littany of other problems it has, it's time to just junk it. Why create yet another barrier to transit usage. If you want farebox recovery those joke of a link station ticket machines and this app aren't the answer.
App good start but customer service needs big improvement
App provides real-time card balance & transaction. But question posted to Support in app, & requesting refund went unanswered for a while & still waiting. A new director was just hired, I believe. Hopefully, Orca devices will be better maintained, and customers’ request for any help won’t keep being ignored.
App was great until recently. It no longer has accurate data for each activity. Instead it now lists the date/time you open the app for every single activity; if you reopen it on another day, they all have that date/time and transfers are noted w those times, too. Making it useless. Please get the specific data for each ride/activity to generate as it used to. I use iOS if that plays any part in this glitch. Thanks.
I love the convenience of being able to load via an app now, but I am wondering when the rollout of being able to tap to pay with the app is coming? Everything online says early 2023 but it’s May and I can’t find any other timelines?
The app won’t keep me logged in and also doesn’t integrate with 1Password so I have to reset it every time I want to login to the app. Why does it log you out at all? It also mysteriously does not show my linked card, but when I try to link it again it shows an error message saying the card is already linked. Tap to pay/transit card integration with apple wallet is nonexistent.
- App should not sign out, this becomes a barrier to quickly refilling card. No use of FaceID. - Payment method storage is clearly a visually separate and worse experience. - No incorporation of Apple Wallet for use of digital Orca card. - Only reason to use this over the website is adding fare with Apple Pay.
The app is good but needs some tweaks. Why is the font so giant? When adding credit card why does it not use the iOS ability to propagate a credit card I have on my iPhone and auto fill. Good start! Can’t wait to use my iPhone and ditch my orca card all together
It’s convenient being able to load my orca card from the phone. But I lost my card recently and I tried going to the replace card option and it’s bugged, you select it and the screen comes up but then it kicks you back after a second. I have no way to replace my card now and lost my monthly pass.
I wasn’t sure what to expect when I learned there was going to be an app for the old blue ORCA cards, but I’m so glad I got this. It’s so useful! It was such a pain to wait days for money to be added to my account and now it’s immediate. Thank you!
Knowing this is the initial release there may be more functionality ahead. Here are some suggestions: Apple Pay or Google Pay option in payments Apple and Google Wallet functionality
The app is ancient tech. Please hire better developers and use modern technology. I expected it to be easier to use than getting the physical card. Instead have to enter 5 min worth of information, including the street I was born on and still had to get a card! So disappointing. I should be able to Face ID, and away I go, ready to use. Update your tech, it’s not hard. Thanks.
I get a system error every time I try and load my purse saying transaction failed and then I still get charged for it and it shows up in my purse, which means double charges on accident. Despite it saying it support Apple wallet it’s not for actually using your card, just paying. You still need a physical orca card to ride. Pretty lame and typical of sound transit, bare minimum and never striving for best. 👎
This app is very limiting. It needs a lot more functionality - from comprehensive trip planning, to individual bus & train ticket purchases, to maintaining ID cards and payment system. It also needs live updates, and point to point guidance. Long ways to go for a technology hub of the world (see SBB mobile - the Swiss public transportation app).
Have reset my password multiple times. Can sign in fine on website, but constantly get an invalid email/ password notification when I try to sign in. Worked fine the few times I was able to sign in after initially installing the app. Now, even after repeated delete and reinstall of app, same issue.
The myORCA app makes it easier to manage an ORCA card account — loading money on the card and such. So then, you can use your ORCA card to travel on King County Metro and other buses, trains, light rail throughout Seattle and the Puget Sound region!
Can’t use your phone to pay. Orca is so poorly run they don’t have a vending machine at the airport according to their site??? You’ve been able to use your phone or a normal credit card on every transit system all over the world since like 2012 but orca can’t figure this out in 2024. I want to give orca my money but they’re too stupid to take it.
First of all it's a great start. It would be great if we reach a stage where we can tap using Phone and can store our company sponsored card (which we dont have to recharge)
Please have app remember login credentials. Everytime I open app I have to login with email and password. Typing my long password is getting very cumbersome. At least have it use Face ID for login security. Thank you.
You have to login to this app every time you use it. Might as well login online through Google instead of using the app. Not really sure why they even have this app. Would fares go down if Metro stopped financing support of this useless app?
I was using the app with no problems until recently. It will not let me load my Orca Card on the app anymore, it won’t even find my default payment method and when I try to enter in a new card it just says it failed to load. Hopefully this issue gets fixed soon.
This app serves basically no purpose. If Seattle were a modern competent city you’d be able to load your physical card into the app and use the app to board. Or pay with Apple Pay like every other modern city from Singapore to NY to London. But not Seattle the land of mediocrity. I’m sure KCMetro paid some contractor several million to build this too. What a joke and waste.
For some reason I can’t add a payment method that will “stick”. I am redirected to the secure site to enter card details, but then the payment method I add doesn’t show up in the “payment method” drop down. Seems like a pretty basic function of this app is to take my money, would be nice if it could do that!
App options are good, so good i can see more ways to use it. It would be even better if it could be used with digital wallets. Got contactless boarding. I never forget my phone, I do forget my orca card. I am an infrequent rider.
Website shows correct data for all my trips and money reloads. After last update to the MyOrca, all activity dates and times show the current date/time. It’s weird to see that at this instant I am tapping onto 20+ rides, in multiple locations, simultaneously. I am surprised the developers did not detect this bug before release. I hope a new update comes soon and fixes this. Otherwise, when working properly, I really like this app and it’s functionality.
Watch out the monthly pass is based on the calendar month and if you buy a full monthly pass you will be screwed out of allot of money if you purchase on any other day than the 1st. They will rip you off if you let them. The monthly passes are a scam
Latest update does not allow you to login to your account.
I use a password manager. I can log in via web but not the app. Worked fine until today’s update. After update it signed me out and won’t allow for logging in. Will update this review when they fix the issue.
1. Common, it’s 2022 and no support for Apple Wallet? I want to ditch my physical wallet. We have to wait until 2023? 2. I don’t want to create new account for every single app. Give me ability to login/sign-up with Facebook/Google/Apple accounts instead. 3. The UI is too big, I would prefer smaller buttons, text, etc.
Easily to worst app I’ve experienced in a while. Mind numbingly slow, functionality makes no sense, menu items are unclear, way too many steps for basic account functions. And still not even sure that I can pay with the app. Just terrible.
App lets me add funds to my card but won’t let me see what the available amount is. This should be a very basic function. “You have load only permissions. This means you do not have the ability to view this card’s E-purse balance”. This makes absolutely no sense
ORCA is the Puget Sound’s all-in-one transit card. Use it to ride the bus, train and ferry in the Seattle-Tacoma metropolitan area. To get started, download the app and create an account. You need an ORCA card to use the myORCA app. You can connect your existing card or order a new card. Now you can manage your ORCA card anywhere, 24/7 with the myORCA app. With the myORCA app, you can: - Load fares instantly - Check your balance - Purchase and manage multiple ORCA cards - Purchase daily or monthly passes - Set up autoloads - And much more! With ORCA, you can pay for trips and transfers on Community Transit, Everett Transit, King County Metro, Kitsap Transit, Pierce Transit, Sound Transit and Washington State Ferries. Some exclusions apply on special trips and Washington State Ferries. To use ORCA, be sure to tap your card on the ORCA card reader on board, on the train platform, or at your stop. Reduced fare programs are available to qualified riders with low incomes, seniors (65+ years), youth (6-18 years), and persons with disabilities. Reduced fare cards work with the myORCA app, call 888-988-6722 / TTY: 711 to find out which card is right for you. This app requires iOS 13 and above.
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