NAPA AUTO PARTS

This app may have been good in its day, but it needs a major update to fix its various bugs and keep its features up-to-date with the competition. Notable bugs include, inability to place an order (always hangs at confirm payment stage), truly sluggish performance, outdated aspect ratio for modern iPhones, requirement to sign in every time the app is launched to view account info etc.. it’s a shame because I expect this app was once rock solid, but it has been left to rot on the vine.

I don’t write reviews. This app is so bad I am writing one. Anytime the app is “thinking” it blanks to a white screen. Sometimes for a few seconds, sometimes for a full minute. You don’t know what’s happening. It’s laggy for no reason at all, and sometimes the search bar hovers in the middle of the page over your search results. When you fill out a feedback form to report things, it leaves the app stuck on the Napa logo with no back button. There’s no back button at all, so you often have to start all over again just to go back one step. Finally, there’s no “place order” button so once you’ve dodged all those bullets and actually added things to your cart, and manually typed in your address and payment info because they cannot be saved, and they don’t take modern payment methods like PayPal or Apple Pay, you are left stuck. I called customer support and they suggested “deleting the app and ordering off their website” because the app is that terrible. They refused to assist me in placing my order. This app is absolute garbage. You wouldn’t believe a large company like Napa couldn’t afford an app that actually worked on iPhones.

I gave the app 2 stars because I like Napa as a company but this app is not good. It is glitchy, it randomly closes, it loses my saved info constantly, and when it actually does work it is incredibly slow. I hope that Napa improves the app soon because I hate some of the other stores but because their site/apps load and work properly I often go to them because this app doesn’t show me what’s in stock. Speaking of “in stock” the app offers options that have been discontinued months or even years ago (according to my local store) so even if I order a part I’m often contacted to pick a different item, always at a higher price, because the option I choose isn’t offered anymore. If the guys at my local store weren’t so nice and helpful in person then I probably would’ve gone to using a different parts store already. Luckily they’re nice and also, my local options are very limited.

This app is more broken than my 1999 Cherokee I’m trying to fix, but can’t because of this broken app. It’s come full circle. I got the app, because I had hoped it would streamline my purchases. I thought I would be able to stay logged in, save vehicle info, order parts online to pick up in store. So far none of that is possible. It logs me out after every use. The app will not store my vehicle info (I have to put it back in every time), and I’ve never been able to successfully purchase parts to be picked up in store. It runs like an app from 2007, but worse. It’s like they hired some franchisee’s kid to develop it. Even worse, their website isn’t much better. There isn’t a single redeeming quality about this app.

Tried searching for front brakes for my vehicle and when trying to filter out just rotors and pads packages and calipers it kept clearing out my selections. Could only search calipers or rotors and pads at a time. Then when you are in either category, if you select a product, there’s no back button to go back to the list. You have to go to the top and click the sub menu and start over again. And it crashed 3 times. Tried watching a video on the adaptive one brake calipers and said to adjust volume and nothing happened. She’s just talking away about the product and I couldn’t hear anything no matter where the volume was set. Then I really count hear anything cause it crashed again and took me to the phone Home Screen.

I love the app. You have to be very exact with your word placement when searching for parts but other then that the app is very easy to use and it saves my vehicle information and nearest store location so I can be part specific and see if that store has the item on hand. The worst downfall on the app is when searching for a part to find out it's not what I need I hit the back button which takes me all the way to the home menu which can be a little frustrating over time. Other then that it's a well organized app.

I’ve been going to NAPA a lot recently and this app has helped me out a lot. I’m able to look up what I need before I go and know if they have it and if it’s the right fit for my vehicle. You can have multiple vehicles to saved to switch between to make it easy to find parts. The rewards program is also very understandable and simple to use. I have yet to have a complaint about this app other than its occasionally a tad slow. Defiantly deserved 5 out of 5 stars.

I’ve had a membership with NAPA for years; today for some reason the system could not find my phone number. I generally like their app, and the ability to keep data for my family’s vehicles in it. Nice graphics. Good search lookup. Fast. A little difficult to do after market re-engineering for old cars; like my 1976 MGB V-8. The algorithm for whether or not the part I want is ok. I try to make improvements to mine to keep their safety up-to-date. But some parts just weren’t conceived of when these MGB’s were made.

NAPA, and the NAPA App are different than all other part stores. The employees know cars and trucks. You’d think auto part stores would want their employees to know at least the basics about what they sell, but my experience with shopping at other stores leaves me disappointed 9 times out of 10. Not so at NAPA. The employees know and recommend what part I need and always give me options for quality and price.

To search you have to hit the search bar three times. First time does nothing second name brings up the keyboard but then it goes away instantly and the third time finally brings a keyboard up where you can type in your search information. I have a stored vehicle. It keeps telling me to complete my vehicle set up. I’ve done it about seven times today. I’ve logged out log back in it still can’t remember it. Remembers most of the information just not the model. So it won’t tell me if parts are compatible or not. The app also has no app icon. Other than the generic white box with kind of a grid pattern on it that Apple uses.

Buttons are constantly invisible until you turn your phone sideways then vertical again. If you try to sign in at the end of your transaction as it suggests, it clears your ENTIRE cart and you have to start completely over. It’s 2023, there’s no reason for this 2008-level app to still be a thing. Please upgrade the app. I love NAPA but this app is 10 years behind its competitors.

Remove the ads that appear on every page. Organize your products into a standard grouping like all other suppliers, when I select show all products for a category, don’t give me paragraphs of text about how there are so many products, just display them. If that can’t be done for some reason, remove the link that allowed me to opt for displaying all products. Optimize your photos so they don’t appear blurry on page load, optimize page load speed….. this is the low hanging fruit. Much more to be dissatisfied with.

Legitimately a copy-paste of their mobile website, which you’ll know is garbage if you’ve ever used it. Hardly loads half the time, both the app and the website. Sometimes it works, but even then it’s really slow and full of bugs. Seriously, I could probably drive to their nearest location before the pages load sometimes. Sometimes it just flat out doesn’t work. Horribly planned and executed. Sloppy and boring. Horrible user experience. Great store and parts, but they gotta put more effort into their mobile solutions.

The back button if you ever notice it is in the upper left-hand corner next to the logo which sends you to the homepage. I have a fairly large screen on an iPhone 11 and it is almost impossible to hit the back button and not the logo. Also the feature that is missing in the app and on the website is a sort my price. I don’t know of any retail store that doesn’t like you sort by price! I really don’t care about searching by product line prefix

I like the app for the most part, and the discounts you can get. My two main complaints about it is when you try to add your card information it will always tell you your cards exportation date is wrong, no matter the way you add it or which card you use. Second, a back button would be nice to have in the app.

This is one of the worst apps I’ve ever used. I’m not sure if this is possible, but it doesn’t seem to respond to taps like most apps....I have had to tap multiple times to proceed (specifically when trying to close out of viewing enlarged parts images)...or this could just be how slow the response is to the initial tap. Similar issues to other users where the back function isn’t working. Not sure if anyone at the company reads these reviews because many of them are years old and the same problems still seem to exist.

Many items show as “ready for pickup tomorrow” which is false. I traveled to my nearest Napa location for a part I needed urgently because it showed that it was ready for pickup. I was then told the part was not in stock and the nearest store that had it in stock was in Maine (I am in California). They didn’t have any equivalent parts either. Obviously some sort of bait and switch. I am never using Napa Auto Parts again. Also an employee was speaking very rudely to a supplier on the phone, in earshot of the entire store. Lincoln, CA Napa Auto Parts.

Besides not being able to stay logged in the absolute worst app to pay for the items that you would like to get shipped to you or ship to the store. The credit card option never works. The PayPal option never works and if you get out of the app then you've got to sign right back in thank goodness my local store has all of my information and my AAA discount in there as well as my credit card info, so I just call them to order. This app is worthless as far as I'm concerned.

I like this app when it’s working and I put up with it to buy high quality NAPA parts with a discount but this app needs some serious improvement. It’s is slow, clunky, and sometime down right unusable and non responsive. I keep hoping NAPA will fix this app so they can deliver the complete auto parts buying experience. NAPA already has great parts and customer care with knowledgeable employees but the seriously lack a good app and website experience. Please fix!! - Lee M.

App is great but does need an update. If you have more than one vehicle and switch between vehicles it will show that it’s switched but when you search it will default to the last vehicle selected. It is frustrating because I use this app everyday since we buy 80% of our parts for our business. Once fixed I will give it 5 stars

This app is sooo buggy. The new afterpay add banner across the top messes with button pressing and pops up on every screen. iOS doesn’t have a back button, doesn’t save login, i just gave up and went back to the web browser. How can such a big company that sells something have an app that barely competes with the local utility company’s app. Simply the most useless thing on my phone. As a customer, please fix this. I’m young, you need a decent app to be relevant with your future customer base.

The bad: Constant refreshing and scrolls to the top, breaking your workflow Search is horrible - don’t even bother searching universal like ‘hose plug’ or ‘coolant’ with a vehicle selected. No results. Paste is very finicky and it done wrong, will scroll back to to the top Constantly closing keyboard Crashes a lot Overlay with ‘deals’ doesn’t go away when tapping the X Very slow Constant sign outs Clearly not actually used by the people that design it to shop for multiple parts The good Cart is saved after sign out and reconciles with unauthenticated cart Napa parts Overall, a supremely disappointing and frustrating app. On more than own occasion, I have abandoned a cart and shopped elsewhere (like rock auto) just out of sheer frustration.

I own my own business and have 5 vehicles to service. I have a Napa right up the road from me but, i choose to buy my parts elsewhere when ordering because of this app. Keeps kicking you off when you try and look something up. Very glitchy and to frustrating and a waste of time. If they fixed it i’d use it but its been this way for years so i don’t think they care or have any intention of fixing it.

Allows you to search for parts for a specific vehicle only, and there are times it’s wrong there. Why offer options for transfer case kits when it’s a fwd car? And you cannot just open the app and search without a vehicle for items such as “oil change stickers” or other universal items.

App has a lot of bugs. When looking for tools or items that are not car parts the search engine cannot distinguish those apart and leads to nothing found. Sometimes when you click on an item the page shows an error but you cant swipe to go back, like on most iphone apps, so you have to close and reopen the app

The app loads quick and responds quickly, I have my car saved in the area asking for Year, Make and model it lines me up with direct fit parts that is specifically for my vehicle and not “universal call the store for more details” option.

You may as well just open the browser and use that because this app isn’t really an app at all. It’s simply an icon that opens its own browser of sorts and takes you to the mobile site. Clunky interface, sometimes dumps your login data in the middle of shopping, overall poor execution. I’d expect a lot better considering the competition has it pretty well figured out.

App is complete garbage. It’s buggy, non responsive. The user interface is a joke, It’s literally easier to just use your web browser and look stuff up. It’s literally just a short cut to the web page it’s not even really an app. Autozone and Advanced Auto Parts have way better apps that are 1000% easier to use and navigate. I’m just going to go ahead and uninstall it after I post this.

Takes patience. Often have to re login. Exact spelling & description seems to be required, I sometimes have to go to another auto parts site to get an exact or different part name for the NAPA app. It’s often easier to just order it there.

This app freezes within seconds of opening. The check out button disappears from the page. The adds freeze onto the screen like a windows 98 error. For a company that made 400+ million dollars last year you’d think they could designate some funds to build something a little more user friendly. You would have better luck just using a computer.

I am not quite sure how they've done it, but the webview they've decided to implement is incredibly difficult to interact with. It is slow to respond, and it is not optimized for mobile - taps are inaccurate and most of the time you have to click elements more than once before they respond. Occasionally, you just get a white screen for 10 seconds or more before the page renders. Unacceptable.

This is the glitch apps of glitch apps nothing works correctly search part can not even find the simplest things and there is so much heavy adds that takes for ever to load so when you are trying to do anything it jumps so you have to start all over and when you finally find your stuff the cart can’t load your credit cards info. HORRIBLE

I can browse the products. But, why even bother allowing customers to add items to their cart and input payment info if you cannot even checkout? Also the app doesn’t keep you signed in - no Face ID - and you cannot use Apple Pay. A company as large as NAPA should get with the times. It’s 2023 not 2003.

This app is so hard to use, and filled with glitches that it is faster for me to travel the 4 miles to the store, gather everything I need, and drive back than it takes to order the parts and pay for them; not including the wait for delivery. This app is awful - don't waste your phone memory on this app

Product image doesn’t load and if you click it, you can go back. Also when u go back from product to search results, it refreshes so you have to start over and type again

It’s so annoying to use… the ad that pops up at the top has to be Xed out every time you change the page. You have to log in every time you open the ap to check on your order…if you want to make an app for your industry, you would assume you would want to be the best… open up advance auto parts app and compare the two.

I have been struggling to place an order on this app for over an hour. This app feels like an early iPhone app. It crashes, many buttons don’t work or don’t appear on the screen when they should. I’ve entered all of my order and payment information, but the “Place Order” button won’t appear on the screen.

This app should be removed due to lack of modern device and feature support. Try being stuck somewhere and ordering a part. App can’t use modern iOS features to auto fill your address or credit card and god forbid NAPA remember these things. Even putting the logo on a browser would be an improvement.

Works well enough to place an order, but it’s a pain in the neck. It’s buggy. The search bar floats around the screen and when checking out, the “check out” and “complete order” buttons randomly disappear. Better off using the website.

The app is pretty slow and doesn’t respond as you go back and forth. I’am unable to checkout from the app. Also when I scroll down to see something or subtotal, the screen of that page jumps back to all the way up in a mili seconds. I gave up on this app.

The app is laggy, slow, and it looks like it has not been updated for the newer iPhones. Does not fit around the notch. Black spaces on the bottom and on top giving less room. I would love if Napa gives us a huge update to help with the lags, slowness, and make the app fit with the screen.

A very useful app to search for needed parts after local NAPA store hours. But... it is slow and at times doesn’t register when you tap the screen. Fix the laggy and delayed issues and I’ll definitely bump this to 5 stars

Every time you open the app you have to log into your profile. The search is very basic and no way to go back to your search after you click on an item. The search function is extremely limited with little to no help.

I like the app but it could use some work. It never saves my location and thinks I'm in Alaska every time. Kinda funny but no where close. And availability on parts isn't that accurate. All in all it is a good app though.

*click on a picture and it takes forever to hit the X just right. The last straw was 2 minutes trying to close out a picture. I ended up closing the app and deleting it. *The upside was the app is faster than the website.

I love the NAPA app. I'm surprised to see all of the negative reviews. I have all of my vehicles saved and anytime I need to order it's easy and simple and all I have to do is pick it up at the store

Everything works fine until you go to pay and the checkout button doesn’t show up. Also don’t believe it when it says something is in stock at the store your shopping. Best case scenario is it’ll be right 50% of the time. The worst of the parts store apps by far.

Even though I try to change the vehicle I am searching for products for, or even if I delete a previously entered vehicle, the app keeps going back to that deleted vehicle. That is ridiculous! I added a new vehicle and deleted the old one, but the app must have set a hard cookie or something that it can’t rewrite with new vehicle info. So every search defaults to the deleted vehicle.

Works great I order on the app and pick up in store its great to just run to the counter order ready grab and go style!!! Saves Tons of Time!!!

Have had no problem using the app. User friendly and very detailed in description.