Arguably the only function for a banks mobile app these days is remote deposit yet the updated look of the whole app has made that very unstable. You can't just click deposit because it won't let you choose an account(ie checking savings...). You have to go to the balances page and select the account and then hit deposit. Finally after you figure that out it will crash EVERY TIME you take a photo and you get to start over! It took me 20 minutes to get a check to scan correctly. This used to work. This whole app gets updated every couple years and it's always buggier than before. I wonder if they ever fixed the messaging error. In their last incredible update they accidentally made it so on the mobile app you couldn't sent a message with a ":" character in it. Basically you could never reply because the system adds a "re:" to your message title. FANTASTIC IN BRANCH CUSTOMER SERVICE HOWEVER YOU GUYS ARE SO BEHIND THE TIMES ONLINE AND OVER THE PHONE. No call back function on your service calls means I'm sitting there listing to bach for 3 hours trying to deal with the headache of thousands being transferred from my account after a data breach. I'm leaving NASA for NAVY and I'll never look back. Fix it or don't you lost a 15+ year customer.
Best customer service very friendly They assist with all your need they work with you & if your new to nasa federal credit union I recommend it for you & your family & love one . So please stop by at your nearest nasa federal credit union & check em out They break down step by step on there banking work wish you the best Psa I love the new nasa federal credit union card 👌🏽☺️
This “new” app is trash and constantly bugging. Less than 2 months after it launches and my bank account was hacked and I had to be issued completely new member number and accounts. Then setting up the app/website again has been a complete pita. Finally got access to my accounts again (4 days later!) and now I can’t keep the app from crashing to deposit checks! It’s the first of the month! Every time I try to “accept” the long legalese, whether clicking accept or d cline, whether I try checking or savings, the app immediately crashes! I read several other reviews to find a common issue is mobile deposit. FIX IT! None of your solutions for swiping right will solve this problem if I can’t get past the “accept” screen for legalese! Don’t hire the lowest bid.
While the app is fine, once one has adjusted to the growing pains of new interface and UI, the Credit Union is nearly pointless. Their processing ends unusually early on weekdays, loans are hardly given regardless of years with the bank, and customer service does not help when you need them most. I explained to a staff member that I needed assistance with a withdrawal I didn’t want to take place and they all but threw up their hands and said they could not help… leaving my account in the negative. I’m inclined to find a more suitable establishment like USAA. A very anti-consumer financial institution… but nice app!
I have issues with the new platform. The snapshot page used to have 3 accounts visible, our joint account, my individual account and my wife’s individual account. Now my wife’s account has disappeared and instead my sons accounts are visible. This should have been a seamless change but it hasn’t been and I’m not sure I have the same level of confidence in banking at this credit union!
I live close to my branch but I love the Convenience and ease of depositing checks sitting here at the kitchen table. Everyone at the branch is just great. I’m going in soon to ask some questions to better understand the fees paid and charged in my accounts. No complaints at all about staff and service!!!
The app has definitely improved. Features that most other banks and credit unions have had for years this app now finally includes like linking external accounts and updating eAlerts. Certain actions are still very slow and buggy and the app unexpectedly closed three times since the update. This all may be fixed in future updates. UPDATE THE APP MORE CONSISTENTLY! More than once every 2 years.
I was surprised when the app updated. It is really different and not as user friendly as before. I’d like to see a more condensed view of my accounts. I also don’t like all the white. It’s white on white and makes my eyes cross when looking at my accounts. I prefer the way the app was, but I also believe change is necessary to keep our brains sharp. If I could change one thing, it would be to add color to the background.
New version of app released in November 2023 has a limit of 13 accounts that can be viewed & managed. I have 15 accounts, most of which are CDs, with staggered maturity dates. This is just one of a few examples of the shortcomings of the updated app. With the previous app I was able to do everything I needed to. Now I need to access my account from a web browser for tasks that were previously accomplished with the app. If this is a sign of things to come I’ll be moving my CDs to another bank as they mature.
This new update forces me to bank the way the credit union wants me to and not how I want to do it. I don’t like having all accounts under 1 login. I don’t like not being able to group the various accounts together so I know which checking & savings combos have what at a glance. I don’t like having to login to see the last few transactions, unlike the old snapshot. It’s a whole mess. Too much happening on one screen and it’s honestly so bad I may find another credit union to bank with MY way.
This app has made transfers, money monitoring, and budgeting a thousand times easier. It’s accurate, it’s secure, and it’s simple to use. Ever since I started using it I’ve been able to track my spending and how much money I have depositing so saving money has been a breeze.
I moved over to this credit union after being with a national bank for 25 years. This place has excellent customer service and has always helped anytime I’ve needed it. The recent updates to their mobile app - man they really knocked itnout of the park!
NASAFCU has great customer service on the phone and in person. They go beyond the normal customer service and even assisted me on my phone with my NASA account since I was technically challenged. I highly recommend them for new customers for loans too (personal and auto loans).
I have never once called and not get the help I need. I am an old timer who has a hard time understanding how to navigate their systems. Their employees are kind and always very helpful. They also are never in a hurry and very patient with me.
Each time I use the app it has “lost” my credentials so I have to go through the whole “re-set password” process. I receive an email with the new temporary password and it never works. If I copy and paste the password, it says “invalid credentials”. If I type the password myself, it says “invalid credentials”. I have just tried 4 times in a row and each time “invalid credentials”. I just want to make my car payment! Do they not want my money? I would give zero stars if I could.
The new update completely removes any linked bank accounts you may have had connected through them and won’t allow me to set it back up through the quick setup process. i now have to wait three days for two random transactions to occur in my bank account so i can confirm it. i have a bill due in two days that will now bounce because i was not warned that they would be disconnecting all linked accounts.
I didn't use the old app but just downloaded this new one. I’m very impressed. It’s well set up and easy to use! I usually prefer websites for banking but NASA’s app is a big improvement over the website :) Well done!!
What a mess! Showing me my sisters account and she can see mine. We are not joint owners or beneficiaries. Worked for them in 1976, Mr Bell would roll over if he could see what a mess. Very hard to read when you have sub accounts
They warned it was coming, but it still was a shock. All white background is too jarring, can’t sort accounts in custom order, seems like they didn’t have the best testers or didn’t use a focus group cause it’s bad!
There should be a way to see the entire portfolio value / balance in the way the previous system did. Perhaps there is a way but I don’t see it, really miss it rather than adding all the sub accounts.
They have been very supportive throughout my years.. I have set up trust funds my 40 year old niece (be careful with that though, the rules changed on me.)
The camera for remote deposit is absolute garbage, it glitches and doesn’t work and makes me delete and redownload the app each time I want to THINK I have a chance of the deposit being completed. There are many features you can’t access at all without a computer. Fix it or get rid of it. I’m sick of it taking up space and time.
I am an IPAD user, windows and IPhone user. I would like to use your online app in the full screen mode on my IPAD. Is this already available on your sit or is an app required to use full screen on IPAD?
Developers gave a workarounds to switch to landscape on ipad. Developers explained a way I can export transactions but the Spending/Analysis functionality is so good I really don’t need to export to Money.
Simple and functional interface. NASAFCU has all the bells and whistles you would expect from a great bank. I’ve had a great experience using all services NASAFCU offers.
The old interface was much more usable , especially on smaller screens. The iPhone app needs to be rewritten to be able to share the iPad screen with another app. This is so useless I just use the web interface, which does share the screen. This update, both on web interface and app, is a giant botch.
I have been with NASA Federal Credit Union for over 30 years and I absolutely love it! They have supplied all my bankings needs with professional kindness.
Have been overdue for two months can’t make a payment after 5pm (that’s just how my time schedule works) Have 2 transactions that have not taken my money but they continue to moan and complain that they need my money. Like TAKE IT THEN. ITS THERE. Nothing on my end no notifications nothing that tells me why they won’t take my money. Jesus Christ do not finance with NASA FCU.
with the new platform, it seems the ability to filter charges and track them under each credit card has been removed. please bring that feature or ability back or if it is possible, it’s not intuitive and would appreciate instructions on how to do this.
The new app update is horrible. I can’t do a mobile check deposit. The app keeps crashing. Super frustrating. Also with the new update my account was linked to other family members account without my permission!
I’m a marcom pro with app dev as part of my skill set. The improvements made to this app are great, the mobile UX & UI facilitate an easy end-user experience.
Nasa is a awesome bank they are very good at keeping custom privacy , and they are also good at helping custom at all time. They are respectful peaceful amazing wonderful awesome and 💯 professional amateur .
NASA FCU not only gives excellent rates and service they go the extra mile to protect my money and financial reputation. I go to NASA FCU first for loans, savings and financial assistance
Very welcoming and knowledgeable Staff. The Associates go to the extent to secure you issue is answered. Thank you for everyone’s patience and dedication. Marvena A Simmonds
With the market flooded for so many money matter options for 13 plus years NASA FCU has been a great vehicle and financial institution for all my user friendly banking needs. They have also been reliable complimentary asset to my family progression of living the American Dream. Highly recommend 😀 Happy Holidays & Thank you
What is the complexity!!!! I use an iPad with a keyboard. Why is it so hard for companies to understand that they MUST support portrait mode? Don’t contact me with excuses. The old app supported this. Apple makes it easy to support. Make it happen. Stop the insanity of mediocre user support.
Mobile banking that’s fast, easy, and secure. That’s Smart. NASA Smart. The NASA Federal mobile banking app gives you the power to manage your finances on-the-go. Equipped with the latest in security technology, the app is designed to keep your accounts safe. Download today to view your account, transfer funds, make payments, and more – all within a sleek design. Features: - FICO® Score – Stay on top of your credit – for free - Express View – Get access to your balances and history without logging in - Manage Cards – Keep your card secure with lock/unlock and fraud alert features - Remote Deposit – Tap, snap, deposit – it’s that easy - Fingerprint Login – Log in with your fingerprint for instant access - eStatements – View statements and tax documents at any time - Make Payment – Easily pay your NASA Federal credit card or loan - Secure Message – Questions? Send and receive secure messages - Transfer Funds – Send money between your accounts - Locations – Find the nearest branch or ATM with a tap Love the app? Rate us! Member feedback is always welcome and helps us to keep improving. If you have any questions or need technical support, please contact us at 1-888-627-2328. FICO is a registered trademark and “The score lenders use” is a trademark of Fair Isaac Corporation in the United States and other countries. Federally insured by NCUA.
