I’ve had this app for a few years and I’ve been impressed with the design work that’s gone into it over the last few updates. However, this previous update that changed how the transactions appear within an account I think is a step backwards. The previous design wasn’t great but it was easier to distinguish than just plain bold text in all caps.
I find the app very useful. However, there is one major improvement that needs to be made. It is extremely frustrating to try and deposit checks with a picture. I cannot tell you how many times I have to take more than half a dozen pictures before it will finally accept the image. The image looks fine on my side but it is still rejected. I wish they would fix this. especially since this happens when you do both the back and the front of the check. It sometimes takes me more than 10 minutes to finally get the check deposited. Big needless waste of time.
Website tells you to write for mobile deposit only but when you realize no deposit has gone through and you don’t receive a notification and call them they tell you to put for Ncr mobile deposit only.
Paid bills r not deducted from checking acct balance
This app needs fixing. Consistently, a bill will be shown under my “recently paid” list on Bill Pay, but the balance is still not deducted from my checking acct until days later, effectively giving me a falsely inflated checking acct balance. Please fix this.
Overall the app works fine the problem that I have is with the mobile deposit the camera stabilization is very poor and you need to hold the camera gyroscopicly stable for it to take a picture there are other mobile apps that I use for banking that are much easier to capture the check image Hopefully the developers will see this and improve the camera software
I'm not sure that the end user experience was considered. This new version supports business accounts and thus removes the need for the business app. Sounds great until you learn that you must log out and re-authenticate every time you want to switch accounts. Face-ID is essentially rendered useless as the configuration only sticks with the last configured account. Navigant went from 2 apps with easy authentication with Face-ID to a single app which inevitably requires typing your password whenever you want to switch accounts.
Frequently have to deposit check pictures, sometimes so frustrating I have to find a location to deposit. Which is very hard to pass there aren’t many. This makes me want to change banks.
I pay my car bill directly from the app and it works so good for me - always informative with when there are updates for the app & it is very easy to navigate.
Navigant has by far the worst banking app I have ever used. I switched from citizens thinking it would be nice to have a more local bank but since switching I have had nothing but problems. I tried to leave feedback in the app where you can type it in however it would not allow my key board to pop up to fill in any of the boxes. The app is slow moving between multiple different options and get stuck in loading screens.
App is easy to use. They also have a help section that will get you to a branch or customer service rep. Simple and clean nothing to distract you or clutter up your screen.
First time with a credit union and so far extremely pleased with their product offerings, service and ease of website and app use. Can highly recommend.
The online payments made are not updated on the payee’s section. I made 3 recent monthly payments, not 2 recent, monthly payments. Why are you hiding my payment history on one section of the app, when it’s clearly notated when I specifically search for the 3 payments in a different section of the app? That doesn’t make any sense to me. Go back to the drawing board.
The app is simple, easy to navigate. I have signed up for additional accounts after I put in the request for my first and it was all through here. And the Face ID log in is a huge help.
The app itself is great but the bill pay comes up in 2 font, as if it were a mobile browser page. Unusable. The credit union blamed the vendor but I use plenty of good mobile banking apps. That part needs to be fixed.
I do not know why I waited so long to avail of this service!!! Sure beats driving to your bank office to deposit one check. More so in the icy snowy day! Gratefully yours,Prima
The app is great, however it takes forever to load up. Clicking on your accounts tabs displays “loading” for quite some time. Tried deleting the app and reinstalling but that didn’t fix the issue.
Very pleased with this app. When we first took out the auto loan in 2013, they didn’t offer online banking. Now they do and with the app....it’s just so easy. Well done!
Some checks cant capture or be accepted so I have to use other banking apps to deposit. also with a $10k max I can’t even pay off my credit card bill. So again, I need to rely on other banks to do my day to day banking.
Wish I could transfer money from one account to the other or better yet from one bank to another I don’t know if I’m not seeing that option but that would make the app a lot better
Been With Navigant for approximately 23 years, give or take. Have nothing to say except for AWESOME! I even recruited new members trough out the years for you… 😉😁 Keep up the GREAT work!
Alerts come late and are not well designed. Apple Card should be your baseline alerts are live and info is relevant. App is a tool for customers to get their bank info. Not platform for adds.
You can’t deposit checks with the mobile app. Every check it says MCR along the bottom of the check can’t located, yet it’s in the stupid picture. Way to go Navigant.
For a bank located only in the smallest state in the country I'm always amazed at Navigant's sophistication and professionalism on all levels of banking from products offered to customer service (and the HUGE plus when I call the bank and instantly getting a real person to talk to). They've done it again with a very clean looking and functional app for their RI customers. It works just like the mobile version of the website (which I also like). The interface is dead simple, very functional and so much appreciated. Perhaps the ability to add payees from the app could be useful upgrade. Way to Navigant on a very fine app for your growing legion of customers.
I don't know why, but since the last several series of updates to the app, everything takes really long to load when it used to be virtually instant. The app loading after password entry, or switching which account I'm viewing, or going to the check deposit screen it always takes about a full minute to load anything which is really frustrating when you're trying to complete a task quickly. Also, 4 years into iPhones having TouchID, this bank app STILL doesn't support TouchID while so many other banking apps have done so for years. What's the hold up? Rated 3 stars because the app offers most of the functions I need, but the slow performance and lack of security and convenience features such as TouchID leave a lot to be desired.
I've been a NCU member for the last few years and I've always appreciated how professional and friendly they are. I was very happy to find out that they finally made a mobile banking app. I've downloaded it onto both my phone and iPad. It is a very clean and easy app to navigate through and understand. Just used it to pay a phone bill and it was easy-peasy. Especially love the Locations button, for some reason I always need help finding the closest branch to me wherever I am. So glad I have all of this information on the go now. Thank you NCU!
Been using this app for years - now not only is Navigant an awesome CU, but their app is essential. The addition of Mobile Deposit made handling checks SO much more convenient (they improved it even more in this release - tap anywhere on the screen to take the picture), and now Touch ID access makes opening the app worlds easier. Next request: Enhance mobile bill pay so we can see payment history.
I absolutely love Navigant and the fact that they have this app available. Only con is with the new update I would like to be able to only see accounts I am primary on. Since I am on family members accounts all the accounts my name appears on are now on my "home screen" when I click view accounts. I'd rather just see the ones I am primary on because it can get a little confusing.
I was forced to update to the May 2014 update on my 1st gen iPad and can no longer use this app because it will only work with a 6.0 or higher iPad. As usual people who take care of things for long life get aced out by modern technology. It's very unfair and a way for greedy people to make money. If anyone has found a way around this I would love to hear it.
It used to work fine and I loved it. Now I just finished trying to deposit two checks for the fourth time. There's always some problem that they get rejected. One edge is cut off, the image it too small the image is blurry. I frame the check in the guide and when I take the picture it's off to the side, cuts off the end of the check, all kinds of trouble. It's definitely not the picture I saw on the screen when I pressed the shutter button.
Features of Personal accounts: • Check balances, make transfers, deposit checks & view electronic statements • Pay Bills, send money to people and to other financial institutions • Debit Card Controls- Monitor spending, turn card on/off, set alerts & add travel plans • Open an additional deposit account or apply for a loan, and view “My Offers” Features for business accounts: • Manage multiple business entities all in one session • Check balances, make transfers & deposit checks • View monthly electronic statements • Pay bills, make ACH and Wire Payments (fees may apply)
