Navigant Credit Union

I’ve had this app for a few years and I’ve been impressed with the design work that’s gone into it over the last few updates. However, this previous update that changed how the transactions appear within an account I think is a step backwards. The previous design wasn’t great but it was easier to distinguish than just plain bold text in all caps.

Website tells you to write for mobile deposit only but when you realize no deposit has gone through and you don’t receive a notification and call them they tell you to put for Ncr mobile deposit only.

This app needs fixing. Consistently, a bill will be shown under my “recently paid” list on Bill Pay, but the balance is still not deducted from my checking acct until days later, effectively giving me a falsely inflated checking acct balance. Please fix this.

Overall the app works fine the problem that I have is with the mobile deposit the camera stabilization is very poor and you need to hold the camera gyroscopicly stable for it to take a picture there are other mobile apps that I use for banking that are much easier to capture the check image Hopefully the developers will see this and improve the camera software

I'm not sure that the end user experience was considered. This new version supports business accounts and thus removes the need for the business app. Sounds great until you learn that you must log out and re-authenticate every time you want to switch accounts. Face-ID is essentially rendered useless as the configuration only sticks with the last configured account. Navigant went from 2 apps with easy authentication with Face-ID to a single app which inevitably requires typing your password whenever you want to switch accounts.

I pay my car bill directly from the app and it works so good for me - always informative with when there are updates for the app & it is very easy to navigate.

App is easy to use. They also have a help section that will get you to a branch or customer service rep. Simple and clean nothing to distract you or clutter up your screen.

First time with a credit union and so far extremely pleased with their product offerings, service and ease of website and app use. Can highly recommend.

The app is pretty good, but it would be better if we could search for specific transactions.

Banking never has been made easier while traveling........love all the features of our hometown credit union from anywhere we travel!!!!!!

The app is simple, easy to navigate. I have signed up for additional accounts after I put in the request for my first and it was all through here. And the Face ID log in is a huge help.

Finally! Txt/sms and face id authentication. If it’s not working for you, call them and they’ll fix your account.

The app itself is great but the bill pay comes up in 2 font, as if it were a mobile browser page. Unusable. The credit union blamed the vendor but I use plenty of good mobile banking apps. That part needs to be fixed.

Very pleased with this app. When we first took out the auto loan in 2013, they didn’t offer online banking. Now they do and with the app....it’s just so easy. Well done!

The app is great, however it takes forever to load up. Clicking on your accounts tabs displays “loading” for quite some time. Tried deleting the app and reinstalling but that didn’t fix the issue.

Some checks cant capture or be accepted so I have to use other banking apps to deposit. also with a $10k max I can’t even pay off my credit card bill. So again, I need to rely on other banks to do my day to day banking.

Wish I could transfer money from one account to the other or better yet from one bank to another I don’t know if I’m not seeing that option but that would make the app a lot better

The App is easy to use and has every function you could want. What more can I say.

Been With Navigant for approximately 23 years, give or take. Have nothing to say except for AWESOME! I even recruited new members trough out the years for you… 😉😁 Keep up the GREAT work!

I do not why I waited so long to avail of this service!!! Sure beats driving to your bank office to deposit one check. More so now in this fraught COVID19 times. Gratefully yours,Prima

I usually go to East Providence all the tellers are helpful and friendly. My Favoriate branch. Although others are really good too.

Definitely recommend anyone to get Navigant credit union they are one of a kind !!!

Great banking experience. Loan process was done in a timely fashion. I am now switching all of my banking needs to Navigant!!

Trying to take a picture of the back is almost impossible

Very user friendly, helpful, and efficient.

Overall very solid app but some annoying bugs such as every time i login i get a cash back deal notification and reinstalling the app does not help

Frequently have to deposit check pictures, sometimes so frustrating I have to find a location to deposit. Which is very hard to pass there aren’t many. This makes me want to change banks.

Excellent customer service

Log in is fine but after that tooooo sloooow

this app does not give you actual balance in your account

Easy & Accurate To Use!

App needs to be up dated a bit

It makes my life easier

So far. Lol

Never sent me a debit card. I can’t afford to keep this account open. I need help.

For a bank located only in the smallest state in the country I'm always amazed at Navigant's sophistication and professionalism on all levels of banking from products offered to customer service (and the HUGE plus when I call the bank and instantly getting a real person to talk to). They've done it again with a very clean looking and functional app for their RI customers. It works just like the mobile version of the website (which I also like). The interface is dead simple, very functional and so much appreciated. Perhaps the ability to add payees from the app could be useful upgrade. Way to Navigant on a very fine app for your growing legion of customers.

I don't know why, but since the last several series of updates to the app, everything takes really long to load when it used to be virtually instant. The app loading after password entry, or switching which account I'm viewing, or going to the check deposit screen it always takes about a full minute to load anything which is really frustrating when you're trying to complete a task quickly. Also, 4 years into iPhones having TouchID, this bank app STILL doesn't support TouchID while so many other banking apps have done so for years. What's the hold up? Rated 3 stars because the app offers most of the functions I need, but the slow performance and lack of security and convenience features such as TouchID leave a lot to be desired.

I've been a NCU member for the last few years and I've always appreciated how professional and friendly they are. I was very happy to find out that they finally made a mobile banking app. I've downloaded it onto both my phone and iPad. It is a very clean and easy app to navigate through and understand. Just used it to pay a phone bill and it was easy-peasy. Especially love the Locations button, for some reason I always need help finding the closest branch to me wherever I am. So glad I have all of this information on the go now. Thank you NCU!

Been using this app for years - now not only is Navigant an awesome CU, but their app is essential. The addition of Mobile Deposit made handling checks SO much more convenient (they improved it even more in this release - tap anywhere on the screen to take the picture), and now Touch ID access makes opening the app worlds easier. Next request: Enhance mobile bill pay so we can see payment history.

I absolutely love Navigant and the fact that they have this app available. Only con is with the new update I would like to be able to only see accounts I am primary on. Since I am on family members accounts all the accounts my name appears on are now on my "home screen" when I click view accounts. I'd rather just see the ones I am primary on because it can get a little confusing.

I was forced to update to the May 2014 update on my 1st gen iPad and can no longer use this app because it will only work with a 6.0 or higher iPad. As usual people who take care of things for long life get aced out by modern technology. It's very unfair and a way for greedy people to make money. If anyone has found a way around this I would love to hear it.

Used this for the first time last week. The App ran smoothly while performed a balance transfer, and paid some bills. Much more responsive and sophisticated than the online site! Navigant does a great job at keeping up with 'the big banks'. Products like this make me glad that we do our banking here!

It used to work fine and I loved it. Now I just finished trying to deposit two checks for the fourth time. There's always some problem that they get rejected. One edge is cut off, the image it too small the image is blurry. I frame the check in the guide and when I take the picture it's off to the side, cuts off the end of the check, all kinds of trouble. It's definitely not the picture I saw on the screen when I pressed the shutter button.

App is well organized. Even easier to pay bills with this app than the full computer version. Would like to be able to at least view payee address, account #, etc. - ability to edit payees would be better still.

I use the app all the time for checking that payments have cleared and keeping track of current balances. I still prefer to do the bill payments from the website. Between the two, I've not been inside the bank since 2010.

Mobile deposit crashes all the time when I take pic of check on my iPhone 4s. This has happened along with every update. Very Frustrating!!! Everything else is good.

This morning I did not have to drive to the bank and wait in line to make a deposit. I did it from home, in my pajamas, while having coffee. Wonderful!!!

I would love it if the payment didn't take so long to clear the bank and came out the next day instead of 4-5 days after paying it. Otherwise I love the ease of online mobile banking.

I really appreciate Navigant giving us the benefits of a modern online bank as well as the local personal service of a credit union. A great app- very functional Only wish the limit was higher for online check deposits.

For both my iPhone and iPad....I can accomplish 95% of all my banking needs with it. That being said, I still enjoy going into the branches and meeting some of the happiest bank employees I've ever met. Great job, NCU! Been with you since '99, best decision I ever made.