Navigant Credit Union

4.8 (5.5K)
133.1 MB
Age rating
Current version
Navigant Credit Union
Last update
1 year ago
Version OS
14.0 or later
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User Reviews for Navigant Credit Union

4.82 out of 5
5.5K Ratings
4 years ago, Caleb Lindsey
A step backward
I’ve had this app for a few years and I’ve been impressed with the design work that’s gone into it over the last few updates. However, this previous update that changed how the transactions appear within an account I think is a step backwards. The previous design wasn’t great but it was easier to distinguish than just plain bold text in all caps.
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8 months ago, acarolinea
Great but…….
I find the app very useful. However, there is one major improvement that needs to be made. It is extremely frustrating to try and deposit checks with a picture. I cannot tell you how many times I have to take more than half a dozen pictures before it will finally accept the image. The image looks fine on my side but it is still rejected. I wish they would fix this. especially since this happens when you do both the back and the front of the check. It sometimes takes me more than 10 minutes to finally get the check deposited. Big needless waste of time.
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4 years ago, POKITOOL
Mobile deposit instructions are not clear.
Website tells you to write for mobile deposit only but when you realize no deposit has gone through and you don’t receive a notification and call them they tell you to put for Ncr mobile deposit only.
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4 years ago, Valued Customer123
Paid bills r not deducted from checking acct balance
This app needs fixing. Consistently, a bill will be shown under my “recently paid” list on Bill Pay, but the balance is still not deducted from my checking acct until days later, effectively giving me a falsely inflated checking acct balance. Please fix this.
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3 years ago, Phillycheese413
Improvement suggestion
Overall the app works fine the problem that I have is with the mobile deposit the camera stabilization is very poor and you need to hold the camera gyroscopicly stable for it to take a picture there are other mobile apps that I use for banking that are much easier to capture the check image Hopefully the developers will see this and improve the camera software
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1 year ago, Lodroh
Change for the worst
I'm not sure that the end user experience was considered. This new version supports business accounts and thus removes the need for the business app. Sounds great until you learn that you must log out and re-authenticate every time you want to switch accounts. Face-ID is essentially rendered useless as the configuration only sticks with the last configured account. Navigant went from 2 apps with easy authentication with Face-ID to a single app which inevitably requires typing your password whenever you want to switch accounts.
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5 years ago, kaykaywood
Not happy
Frequently have to deposit check pictures, sometimes so frustrating I have to find a location to deposit. Which is very hard to pass there aren’t many. This makes me want to change banks.
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2 years ago, Sandy winders
I pay my car bill directly from the app and it works so good for me - always informative with when there are updates for the app & it is very easy to navigate.
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3 months ago, maddyyyyyyyyt
Worst banking app ever
Navigant has by far the worst banking app I have ever used. I switched from citizens thinking it would be nice to have a more local bank but since switching I have had nothing but problems. I tried to leave feedback in the app where you can type it in however it would not allow my key board to pop up to fill in any of the boxes. The app is slow moving between multiple different options and get stuck in loading screens.
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4 years ago, That guy 1994
Navigant credit union app
App is easy to use. They also have a help section that will get you to a branch or customer service rep. Simple and clean nothing to distract you or clutter up your screen.
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6 years ago, Navigant Customer
Great experience
First time with a credit union and so far extremely pleased with their product offerings, service and ease of website and app use. Can highly recommend.
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9 months ago, Deeee Leeee
Pertinent Data Is Hidden On The App
The online payments made are not updated on the payee’s section. I made 3 recent monthly payments, not 2 recent, monthly payments. Why are you hiding my payment history on one section of the app, when it’s clearly notated when I specifically search for the 3 payments in a different section of the app? That doesn’t make any sense to me. Go back to the drawing board.
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5 years ago, KingDiondre
Needs search option
The app is pretty good, but it would be better if we could search for specific transactions.
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6 years ago, Warn & Cool
Traveling and Banking Made Easy
Banking never has been made easier while all the features of our hometown credit union from anywhere we travel!!!!!!
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4 years ago, Eden Cross
The app is simple, easy to navigate. I have signed up for additional accounts after I put in the request for my first and it was all through here. And the Face ID log in is a huge help.
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3 years ago, Msmith508
Works much better now
Finally! Txt/sms and face id authentication. If it’s not working for you, call them and they’ll fix your account.
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4 years ago, Dawn Casey-Rowe
Good app, awful mobile bill pay
The app itself is great but the bill pay comes up in 2 font, as if it were a mobile browser page. Unusable. The credit union blamed the vendor but I use plenty of good mobile banking apps. That part needs to be fixed.
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6 months ago, primahower
I do not know why I waited so long to avail of this service!!! Sure beats driving to your bank office to deposit one check. More so in the icy snowy day! Gratefully yours,Prima
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6 years ago, WillyWonka78
Grey App-When it Works
The app is great, however it takes forever to load up. Clicking on your accounts tabs displays “loading” for quite some time. Tried deleting the app and reinstalling but that didn’t fix the issue.
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6 years ago, @ +
Great app
Very pleased with this app. When we first took out the auto loan in 2013, they didn’t offer online banking. Now they do and with the’s just so easy. Well done!
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5 years ago, Mmonaha
NCU is a great bank but the app is a little wonky
Some checks cant capture or be accepted so I have to use other banking apps to deposit. also with a $10k max I can’t even pay off my credit card bill. So again, I need to rely on other banks to do my day to day banking.
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5 years ago, kobej569
Needs little work
Wish I could transfer money from one account to the other or better yet from one bank to another I don’t know if I’m not seeing that option but that would make the app a lot better
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3 years ago, ADS1955
Banking App
The App is easy to use and has every function you could want. What more can I say.
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11 months ago, Joe42422
Been With Navigant for approximately 23 years, give or take. Have nothing to say except for AWESOME! I even recruited new members trough out the years for you… 😉😁 Keep up the GREAT work!
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6 months ago, grandma blue hair
I usually go to East Providence all the tellers are helpful and friendly. My Favoriate branch. Although others are really good too.
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3 years ago, jonnyfirstday
Navigant credit union is awesome
Definitely recommend anyone to get Navigant credit union they are one of a kind !!!
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1 year ago, HummingbirdDawn
Equity loan
Great banking experience. Loan process was done in a timely fashion. I am now switching all of my banking needs to Navigant!!
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2 years ago, Beth03225
Picture of check
Trying to take a picture of the back is almost impossible
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3 years ago, Trinity Matthews
Very user friendly, helpful, and efficient.
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5 years ago, ajdepetrillo
Good app but buggy
Overall very solid app but some annoying bugs such as every time i login i get a cash back deal notification and reinstalling the app does not help
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3 months ago, plasma1010
Alerts not working
Alerts not working for the Debit Card even with all settings correct
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4 years ago, RI Devil Dog
Great service
Excellent customer service
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7 months ago, Rad macs
Not a place for ads.
Alerts come late and are not well designed. Apple Card should be your baseline alerts are live and info is relevant. App is a tool for customers to get their bank info. Not platform for adds.
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6 years ago, Fcfjdfhdfvt
To slow
Log in is fine but after that tooooo sloooow
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4 years ago, pgobern
Withdrawal and bill pay
this app does not give you actual balance in your account
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3 years ago, Treecimo
Amazing Platform!
Easy & Accurate To Use!
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3 years ago, jn-4
App needs updates
App needs to be up dated a bit
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7 months ago, Mjn28
Takes to long for deposits to hit account
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10 months ago, blinded records
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3 years ago, PubShorty
It makes my life easier
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3 years ago, supersloth420
Never sent me a debit card. I can’t afford to keep this account open. I need help.
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3 years ago, $molly
So far. Lol
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2 years ago, kingfyve
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12 years ago, cosby01
Little bank in a little state
For a bank located only in the smallest state in the country I'm always amazed at Navigant's sophistication and professionalism on all levels of banking from products offered to customer service (and the HUGE plus when I call the bank and instantly getting a real person to talk to). They've done it again with a very clean looking and functional app for their RI customers. It works just like the mobile version of the website (which I also like). The interface is dead simple, very functional and so much appreciated. Perhaps the ability to add payees from the app could be useful upgrade. Way to Navigant on a very fine app for your growing legion of customers.
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7 years ago, GalvaJ
Performance and Security
I don't know why, but since the last several series of updates to the app, everything takes really long to load when it used to be virtually instant. The app loading after password entry, or switching which account I'm viewing, or going to the check deposit screen it always takes about a full minute to load anything which is really frustrating when you're trying to complete a task quickly. Also, 4 years into iPhones having TouchID, this bank app STILL doesn't support TouchID while so many other banking apps have done so for years. What's the hold up? Rated 3 stars because the app offers most of the functions I need, but the slow performance and lack of security and convenience features such as TouchID leave a lot to be desired.
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12 years ago, Tipbee
I've been a NCU member for the last few years and I've always appreciated how professional and friendly they are. I was very happy to find out that they finally made a mobile banking app. I've downloaded it onto both my phone and iPad. It is a very clean and easy app to navigate through and understand. Just used it to pay a phone bill and it was easy-peasy. Especially love the Locations button, for some reason I always need help finding the closest branch to me wherever I am. So glad I have all of this information on the go now. Thank you NCU!
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9 years ago, Vendaface
Mobile Deposit & Touch ID ftw
Been using this app for years - now not only is Navigant an awesome CU, but their app is essential. The addition of Mobile Deposit made handling checks SO much more convenient (they improved it even more in this release - tap anywhere on the screen to take the picture), and now Touch ID access makes opening the app worlds easier. Next request: Enhance mobile bill pay so we can see payment history.
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10 years ago, ColeB2002
Navigant rocks!!!
I absolutely love Navigant and the fact that they have this app available. Only con is with the new update I would like to be able to only see accounts I am primary on. Since I am on family members accounts all the accounts my name appears on are now on my "home screen" when I click view accounts. I'd rather just see the ones I am primary on because it can get a little confusing.
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9 years ago, Auntie-Martha
No longer works on 1st gen iPad
I was forced to update to the May 2014 update on my 1st gen iPad and can no longer use this app because it will only work with a 6.0 or higher iPad. As usual people who take care of things for long life get aced out by modern technology. It's very unfair and a way for greedy people to make money. If anyone has found a way around this I would love to hear it.
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9 years ago, gmttttttttt
Mobile deposit is broken!!!!
It used to work fine and I loved it. Now I just finished trying to deposit two checks for the fourth time. There's always some problem that they get rejected. One edge is cut off, the image it too small the image is blurry. I frame the check in the guide and when I take the picture it's off to the side, cuts off the end of the check, all kinds of trouble. It's definitely not the picture I saw on the screen when I pressed the shutter button.
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