Name: NB|AZ Mobile Banking
Rating: 4.74838 (4475 reviews)

User Reviews for NB|AZ Mobile Banking

4.75 out of 5

4.5K Ratings

4 years ago, Stray Katt

iPhone Finger ID Log On doesn’t work

Just installed the app on my IPhone 8 and the Finger Print Log in doesn’t work. It works with my other accounts on my phone. I even called Customer Support and had them walk me through the install process and still it doesn’t work.

3 years ago, ArizonaListening

Not Customer Friendly

I’ve been a customer for many years. Usually apps get better for customer use, who knew it would get impossible to use. It takes many prompts to find a transaction because most are listed by merchant number instead of business name, which takes you into an a journey of several prompts to determine the transaction and reconcile your account. Then when you go back to main page to continue on the app starts all over, it does not pick up where you left off so you will need to memorize the merchant numbers to know where to proceed. Another new feature is when you go to your credit card transactions you are logged out of the NB/AZ app and will need to log on again (fingerprint or password) if you want to go back. In the days of being dependent on quick easy access to your money/account this is the worst app ever. The bank says it’s for customer protection, I guess that means the frustration level would make a criminal give up.

4 years ago, cindyinaz

Limited features, not user friendly

Many times the instructions given for making a correction or change are impossible to complete. For example I was in one of our accounts and needed to change email address in profile. Instructions say to go to online banking and select preferences. In the mobile app there is no”online banking” selection to choose so I left the app and googled the website and selected online banking but then there was no “preferences” selection and no way, that I could see, to login. It has been my experience that the app is not user friendly and offers very little in ability to manage your information ie address changes, email changes, closing account etc. The account view of transactions is very difficult to decipher and is limited in information it provides as far running balance etc

6 years ago, jaecoman

Great app, two major annoyances

This app does every thing I need but the new layout has an annoyance. It used to be extremely easy to find the area to transfer money, make deposits and other account maintenance tasks. Now there is a big + sign at the bottom of the app where these functions are all tucked away at. It’s not very intuitive and understanding where these functions are hidden isn’t easy to find the first time. The previous app design had a much better, easier to use layout, even if it wasn’t the more sleek, modern interface it is now. The second annoyance is the updates. Every time the app updates, touch ID is disabled and you have to re-enter a password. It get’s really tiresome having to enter a password after every update.

6 months ago, Mikey's Orc

An app for my banking needs for NBAZ that’s user friendly but prone to problems

The pros: The layout of this app is a good layout and easy to navigate. When this app does work, it gets the job done 👍 The cons: This app has given me a variety of problems. From loading issues to login issues, etc. this app can be frustrating. There’s also times where the summary of my accounts doesn’t come up and where things fail to load completely. Between three financial apps I have, this one has given me the most problems. Some insight: Although I do live in Mexico I live about an hour from the U.S. Mexican border. I have Wi-Fi. I also have a cell phone plan from a well known phone company that includes sufficient data coverage and size for Canada, the U.S. and Mexico. Also, I have an American phone. One last note: I have been able to pretty much tell when I can use my phone to check my finances. I check offline when I have a nearly to complete cell phone signal. I check online when my Wi-Fi is working.

6 years ago, Name_In_Use

Convenient. However...

The app is very convenient and useful. Makes life very easy as far as banking with them. However, I miss the extra convenience of just using my thumbprint to log in. I used to be able to use it, then a couple updates went by and couldn’t anymore. That is the only issue that I have. Perhaps also adding the option to change account settings like address change and what not from the app would be nice too. That’s just another bonus if we can get it.

4 years ago, iEpiChris

App was working fine until.

This app was working perfectly. I only use it to check my balance. But apparently there’s a sign on error. I know my login info, but the app and website recently this week has been whacky with the servers. Now my account is locked for this reason. I’ve called customer service and it skips and it’s impossible to hear what the button options were the first time. I called it again and pressed the number for account login management and it took me to a different option. Fix your crap or else you lose a customer and I switch to a better bank.

5 years ago, A1c Logan

Easy to use but software is trash

From a glance it’s organized easy to use all in all pretty good banking app until you reset your password and sign in. Did that made sure it was perfectly type and uppercase sensitive and called customer support and they had no idea what was wrong the only advise they would give me was uninstall and reinstall. Was good for a while but now it’s useless. I am in the military and stationed away from home and now have no way to access my account online. Definitely will be changing banks

3 years ago, Prescott dave

Worst App of all I hold

I’ve had the biz app since NBA had an app. It was completely unstable and I averaged at least one support call a month to get it working again. The last time I called was a week ago, when NBA IT convinced me to try the personal app. Now I just got off the phone again because the personal app isn’t working. I’m pulling my money out of NBA today.

6 years ago, Herk33

Saves time and money

Using the mobile app saves us a 28 mile round trip to the bank. We like that convenience. We’ve had very few instances where the app was not available. It would be helpful if the app allowed my iPad to save the user I’d and password, but it’s good for memory cells to have to put it in every time.

2 years ago, proofpuller

Lost access to my login

Suddenly last week, about April 1, I tried to log into my account to check my balance, I received a message: Application failed try again. After several attempts, I gave up. Today, April 6, I managed to log in through Microsoft Edge and obtain my balance. But once in, there was no way to log out. I had to reboot my phone. After that, I could not log back in. I deleted the app from my phone and reloaded it. It failed to load. What is going on at National Bank of Arizona?

3 years ago, Bluice12 🌟🌟🌟🌟🌟

Always a pleasure doing business with NBAZ

NBAZ (National Bank of Arizona), has always been good to me and even went the extra mile at times to do right by me as a customer. I've been with several big banks before and had to take my business elsewhere... Glad I came across NBAZ!

2 years ago, Susan Tucson

Love the freedom!

This app gives me the freedom to do so much while on the go! My bank accounts get checked every day and I can look at my credit card transactions anytime! I like transferring funds, bill pay, and monitoring scheduled payments. Thanks NBA

4 years ago, Tylor Noe

Not the most user friendly and doesn’t seem to work a lot lately.

This app was great for the first few years I used it but it seems that anytime I try to check my account balance lately I can’t get on the app and that’s pretty frustrating. I don’t understand how you can call this a service when you can’t even give me the most basic of things that I need in a banking app.

9 months ago, M & L H.

Pending Transactions

I love the app. However, I do have one disappointment: I would like to see pending transactions. It’s frustrating to see an available balance far lower than the actual balance and not be able to see why. Other than that, the app is great.

7 months ago, W T Flag ?

No Zeros Now?? Numbers instead of Debit names ???

WHAT IS GOING ON THERE ???? Omg … I think because you dropped the ZEROS from the beginning of the accounts, that now auto pays aren’t going through & probably have to be reset???? Also the series of numbers and letters at the BEGINNING of each transaction is NOT helpful at all!!! (from the customers view in your app OR on my statements) it’s way easier if we can see the NAME Of the business or transaction!!! Please fix these things!!! Thx

3 years ago, Boompflumm

First Time

This is the first time that I have used the mobile deposit. It went very smoothly, easy to follow instructions, and went through very quickly. I am more than pleased. Thank you, Bonnie Pflumm

3 years ago, Porthos67

Photo

I had to take the photo multiple times due to app cropping the image. Had to zoom farther out to capture the entire image. My other bank app shows dotted lines as to where to frame the check before taking the picture.

3 years ago, lady maxc

New app

I have been a customer for many years, I love that the mobile deposit lets me do my deposit from home. I am disabled and do not drive so with the new app I no longer need to take a cab to the bank. Love it!

3 years ago, Deb art

Ease of use

The app is easy to use always tells the balance on every account as well as the debits from the accounts

2 years ago, AZRangerBob

Mobile app

Not as easy to use as the Bank of American mobile app. The mobile app needs to stay in the app instead of going to a new website. All payments including Visa should be in the payment section of the mobile app. This includes warning for due date so you don’t miss a payment.

2 years ago, Sensei_Sala

Great Functionality

Truly a great app that offers all of the needed tools for banking to be seen easy to access. That being said some features are hidden more so then in your face so can cause confusion or discomfort. Overall is solid though. Thanks.

3 years ago, sillymes

Worst update

The previous version was user friendly. The updated version is unusable. Despite several calls to their customer service line the app remains unusable. Trying to schedule payments when only 1/2 a screen is visible is impossible. It would actually be easier for me to walk the 7 miles to the nearest NBA location to do my banking than it is to try to wrangle with this newest update. It would also take less time.

1 year ago, fiziks

They need to hire a teenager to write a new app

Horrible app. I can log into it online, but it won’t take my password on the app. It doesn’t allow you to do anything with your account. No mobile deposit. Very user NOT friendly. I’m sorry I didn’t go with another bank for business checking. The whole bank is pretty cheesy and things take 10 times longer than working with Chase.

2 years ago, JDB5859

Mobile deposit

So much better to use than before. Much faster. Thanks for the upgrades.

3 years ago, minordavRR

First time in Mobile Deposit

It was okay, but disappointing that the funds were not available immediately after deposit.

2 years ago, J&G Real Estate

Sometime mobile deposits don’t recognize hand written checks

I really like NB of AZ - but sometimes mobile deposits don’t work and I need to drive to the bank - I hope this hiccup gets resolved

6 years ago, Glamis Man

Great App

This app does and allows all my mobile banking needs. I have had no problems with anything from logging on to mobile deposits to transfers. Easy to use!

3 years ago, peanuts1946

Check deposit

Quick Friendly and easy to use

1 year ago, Sexy Eighty

Good service

My accounts have been with NBAZ for over 20 years. No issues, always good service.

2 years ago, torkbyte

Check deposit is finicky

I got a promotion to try the online check deposit and it took me dozens of times to get it to work so to the additional numbers and letters printed on the corner of the check otherwise no complaints

2 years ago, Student Nurse moo moo

Hard to navigate

I feel like the app could be improved. I feel it’s hard to navigate and it is not very user friendly. It’s not the worst out there but definitely could be improved!

8 months ago, Bob335524633

Horrible upgrade

Now when I open my checking account I can’t see what each transaction is at a glance because most are proceeded by a long string of numbers that essentially block the text since the number of characters displayed are limited. Do they even run their idiotic ideas by real customers first?

1 year ago, RayMSN

Inadequate app

I’ve used the app to make deposits, a few times after receiving a ‘success’ deposit, I later get a message that the deposit failed. Due to this, I have to drive to the bank which takes an hour to and from. I have never had a problem making online deposits with Wells Fargo.

7 months ago, Wire66

New version is awful

The string of numbers in the transaction list make no sense to my human brain. The app worked perfectly before the latest version. The biometric unlock stopped working on my iPhone with the new version also. Please fix it soon.

7 months ago, hienus anus

The service

Happy Holidays and a very Merry Christmas to you all. Your service and help have always been stellar. Thank you all.

4 years ago, Titovr

It works fine.

The app can be improve on user interface and security. Can add another extra layer of security like two step verification passcode after signed in with the user and password.

6 years ago, FUBAR+

Good app

I love this app. I can do my banking from anywhere. I did have some trouble finding transfers after the update but NBofA was very helpful. The app is easy to use and I love it.

2 years ago, Cougars1986!

Love the smooth navigation

Love the updates so much easier to navigate

8 months ago, Rurrrell

App update is worse than before. No pending transactions.

The app was fine as it was. Since running the upgrade though I am no longer able to see pending transactions. This is very frustrating and I hope the bank fixes this issue with the app soon.

2 years ago, vegas2019LV

Antiquated system

It too 5 try’s for remote deposit. Kept saying not accepted. It does not have the auto capture feature like other bigger banks. One day, NBA will hopefully come into this century and upgrade their systems.

2 years ago, Hydra's Dad

Transferring money between accounts is very easy

Well Done and Easy To Use

2 years ago, Bbuuggyy

Amazing!

I love this App and their easy process throughout depositing, moving, and transferring funds! Any other banking app is not as easy or straightforward as National Bank of AZ’s app!

6 years ago, whitechair

Deposit

Great to be able to deposit without leaving the house.

2 years ago, someguyALSO

Broken.

July 18th update broke login and challenges users to captchas that are never visible on screen. The app has been a mess since the big overhaul that made it worse to use, including having to spawn a browser to do anything with the a credit card which is a huge security problem.

6 years ago, AEJ4498

Bad app

I have been having trouble with this app to many times now. Latest is that I got kicked out of my mobile banking. Had to reset my password on the website. Now it will only log me in if I review my security questions. Would help if the app would take me there. Horrible design.

1 year ago, wild child at 69

Service

Wonderful app. Great bank. Can’t recommend any higher. Thanks

3 years ago, Regaleagle59

Mobile banking

So convenient and easy to use

2 years ago, Onlymeaka

App

Ever since the conversation I cannot open the app in the newer version or updated Apple software. Contacted Apple, went to the bank, tried to call the bank and nobody seems to know why it won’t work on my phone. Sad as it was working fine prior to all the changes.

7 years ago, Mrs che

Terrible app

I couldn't get the app to load. So I updated my phone and the app still wouldn't open. So I deleted the app and re downloaded it and now it won't download. The app constantly freezes and takes forever to load when it does work. I reported the problem Today. Anyone else having these issues?

Description

Managing your finances on the go has never been easier with NB|AZ’s Mobile Banking app1. • Manage finances with an easy-to-navigate display • Make quick transfers and quick payments • Pay single or multiple recipients at the same time • Send, request, and receive money with Zelle®2 to people you know and trust (Personal) • Deposit checks using Mobile Deposit*4 • Submit Wire Transfers3, 4 and view transfer history • Select from 40+ personalized alerts • Dispute transactions and place stop payments • Export transactions to PDF • Locate NB|AZ branches and ATMs Bill Pay (Personal): • Pay eBills • Make quick payments • Create one-time and recurring payments Bill Pay (Business)4: • Make payments quickly to existing payees • Create one-time payments • Cancel scheduled payments ACH Direct Deposit (Business)3, 4: • Send, edit, or cancel single or recurring payments • Add or edit ACH payees • Review payment history User Management (Business)5: • Add or edit users/entitlements • Reset passwords and more Dual Authorization (Business)6: • Submit approvals prior to cutoff Advanced Security Features: • Enable biometric authentication on supported devices • Get added layers of protection with multi-factor authentication • Set up and manage security alerts • Send and receive secure messages To Use the App, You Must: • Have a deposit, loan, line of credit, or credit card account with NB|AZ • Have a compatible mobile device and U.S. phone number • Be connected to Wi-Fi or a mobile internet data service** Have a comment or question? Email us at [email protected]. **Message and data rates may apply. Please check with your carrier for details. 1 Mobile Banking requires enrollment in Digital Banking. Fees from your wireless provider may apply. Please refer to the applicable Rate and Fee Schedule (Schedule of Fees or Service Charge Information). Subject to terms and conditions of the Digital Banking Service Agreement. Trademarks used are the property of their registered owner and National Bank of Arizona is neither affiliated with nor endorses these companies or their products/services. 2 U.S. checking or savings account required to use Zelle®. Transactions between enrolled users typically occur in minutes. See your Zelle® Payment Service Agreement for more details. Standard text and data rates from your mobile phone carrier may apply. Available services are subject to change without notice. Zelle® is intended for sending money to family, friends, and people you know and trust. It is recommended that you do not use Zelle® to send money to people you don’t know. Neither Zions Bancorporation, N.A. nor Zelle® offer a protection program for any authorized purchase made with Zelle®. In order to send payment requests or split payment requests to a U.S. mobile number, the mobile number must already be enrolled in Zelle®. Zelle and Zelle related marks are wholly owned by Early Warning Services, LLC. and are used herein under license. 3 Wire Transfers and ACH Direct Deposit require enrollment in each service. See the Personal or Business Schedule of Fees for fees associated with each service. 4 Feature availability for business users is subject to user Entitlements. 5 User Management and certain administrative capabilities are restricted to Customer System Administrators (CSAs) on the business profile. Other conditions may apply, such as if the business has enrolled in Dual Authorization for certain transactions. Refer to the Digital Banking Service Agreement for more information. 6 Approvals are currently applicable for businesses who are enrolled in Dual Authorization, where two business users are required to complete certain transactions (one initiator and one approver).