NEFCU Mobile App

UPDATE: It’s a WHOLE YEAR LATER and even after several calls to NEFCU about the problem, this is STILL NOT FIXED. My problem began after you updated this app. My phone camera works perfectly. I use it every day. Original review: Whatever you did in the last update has broken this app. I have used it for a couple years and had no problem with check deposits. But now it will not recognize my check even after FIFTEEN attempts. I have tried to reach out by chat and phone but nothing changed. I even deleted the app and reinstalled it. Nope. Not working. Not a happy long time customer.

Good stuff. Touch ID now enabled, this is hands down the best credit union/banking app I've used. Everything I can do on the website can now be done from the app. Props to the devs! Occasionally, and sometimes frequently, the app can’t connect to the server and shows no accounts. Very frustrating when I need it.

Super frustrating that check deposits from the app have never worked for me or my partner, why is it so much more picky about the pictures than any other bank app?? So annoying because we switched to credit unions and ditched big banks making sure to choose unions that have robust mobile apps. Living rurally means we rely on mobile check deposits but since that is just a fake feature apparently we frequently have to go way out of our way to find a NEFCU ATM…

I’m very happy with NEFCU and all they have to offer. Their app has always been good- better than the big bank where I also have an account- and it keeps getting better. Transferring to other members is now very easy, and the photo check deposit now works more quickly and is a big time saver for me.

NEFCU has one of the best app-based credit union platforms out there imo. A good mixture of user-friendly, phone-integrated processing and secure feel. I am satisfied to the right degree - I can bank on my phone, yet I am not likely to forget that it would be much more streamlined to actually speak with an employee

Overall super useful. I like the simplicity of cashing a check using the app. I would like to see an update to the scheduled bill pay features. I’m having difficulty editing details on a recurring payment. I imagine I will have to log in to the actual website.

Saves me time not having to plan a trip to the bank for the few checks I receive. Easy to keep track of my financial status. Loads easy. I no longer go to the bank!

There has been problems with the check deposit part of the app for years with some changes made but never a full resolution to the problems. I use multiple apple devices and have the same problems with iPhone 7, 8, X and even a iPad mini, so it’s not a specific problem to the device.

I used to see all of my balances as soon as I logged into the NEFCU app. No longer. Several clicks are now needed to achieve something similar and still less informative. The landing page is useless.

It would be great to be able to view NEFCU credit card history and transactions on the App in the same manner as all other accounts (checking, savings, loans...)

I love this APP! It is so easy to use and handy to be able to see all my balances and to print statements if I need them. I no longer have to file them and hope I can find them when I need them.

I do the majority of my banking from the simple convenience of the NEFCU app. Some favorite features include mobile deposit, easy account to account transfers, Bill Pay and quick glance at account balances. A time saver for sure! Thanks NEFCU!

We were thinking of switching from my big bankto the credit union anyway once I got hold of this mobile app we decided we’re definitely making the switch

Good app, easy to navigate, has all the features I need. Mobile check deposit is super easy and transfers are simple.

Many of us receive monthly checks that exceed the maximum amount allowed via mobile deposit. That requires an unnecessary trip to the credit union in person which causes frustration and delays. Even checks written against NEFCU cannot utilize mobile deposit if they exceed the maximum amount. Requiring patrons to waste their Saturdays by waiting in line at the Williston branch is the antithesis of customer service.

Would love to see Visa information in full without having to go to a second step.

Have been a member since mid 80’s and would never go anywhere else. They are always there when you need them.

NEFCU's intuitive mobile app works pretty well. I like the check deposit feature which works smoothly. It’s easy to make a mistake with billpay and pay from the wrong account.

I used mobile deposit for over a year then all of a sudden it doesn’t recognize my checks anymore. I feel like they are coercing me into direct deposit which makes me irresponsible with my money.

Trying to do a mobile deposit has become almost impossible. You have to keep rotating the phone so the black screen goes away and you can actually complete the transaction. I’ve restarted my phone and deleted and reinstalled the app and it still doesn’t work.

Saves me trips to the bank weekly. More stable every update. Deposit checks work better than ever.

We have been very happy with NEFCU. We have car loans, savings, checking and now our mortgage with them. Professional and very helpful!

It is a pretty good app however, there are some features that don’t work all the time and there are many times I can’t log in for hours for no apparent reason.

I enjoy using my service. Using face recognition makes me feel safe!

I use this to bank remotely while I'm away for college and I don't even need a bank in my town. Score!

Great app to view the accounts, but it’s hit or miss making a mobile deposit. A majority of the time I try to make a deposit, I just get a blurry image and the app says “rotate device to continue”. I rotate it all sorts of directions and it refuses to focus on anything.

Simple banking app. Easy to use and information is up to date.

I have been a member since I was 16. I have always had a positive experience with any of my transactions. Thank you!

Easy to use app! Convenient and accurate, updates immediately and eliminates the need for paper :)

So easy, I just paid my mortgage during my morning run!

I love love my bank!!! I rarely have issues with my bank or online banking. Would not leave for anything!!! Way to go Essex Jct. Vermont NEFCU!!! ☮️☮️☮️☮️☮️

So easy to transfer and move money around, thank you

Makes banking so easy. It's so nice that you don't have to go to the bank to deposit checks!

The app is great for an IPad. You can pay your credit card on it which is great. But when it comes to my IPhone, you can’t pay your credit card on it. Which is a bummer. I seldom have my IPad with me.

Check deposit makes you rotate your phone for the camera to work. iPhone 14. It takes forever and drives me crazy, this is a new issue.

Nagging messages asking for a review with no option to permanently disable them make this app, which is perfectly functional otherwise utterly terrible and completely unusable. You happy now devs? Can you stop asking me to review your app while I’m trying to manage my accounts?

Super convenient, user interface is easy to use, and it looks very nice!

Saves a lot of time!!

Great UI and access to everything I need

Love this App so easy to use.

What a wonderful, caring institution to have handling my money! Always cheerful and helpful!

Great rates wonderful service!!

Never fails! Thank you!

After the latest update, app crashes when using Bill Pay.

For the past two days the app continues to shut down when I switch between functions please fix.

The best bank on the planet

Does what I need it to do.

Figure out how to not fool me into paying interest and messing up my credit on my cc account. I’m about to cancel it. And please find a way to offer a higher interest rate on savings. Thank you Robert

On Jan 1st tge mortgage amount due was double the regular amount.

I've used this app since they presented it to us, as an option to using the teller or drive up service. The App seems to work great when the online services are working. The online services seem to be not working or working very slow a lot of the time. I have tried banking at various times to see if the amount if web traffic the web site is processing could be the problem, but no matter what time of day it is still very slow. I have stayed with New England Federal Credit Union because of the location if a branch close to my home. But because of the slow online application and the constant new employees when you do go in I'm thinking of going somewhere else to do all of my banking.