Neighbors FCU Mobile Banking

Finance
Rating
4.8 (9K)
Size
42.3 MB
Age rating
4+
Current version
20.2.2
Price
Free
Seller
Neighbors Federal Credit Union
Last update
3 years ago
Version OS
11.0 or later
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User Reviews for Neighbors FCU Mobile Banking

4.85 out of 5
9K Ratings
4 years ago, tttyxycuc
Not as friendly as the past system
Using this app is not as friendly as it used to be before you did your update there’s so much you need to go back and fix especially since some people use this app to conduct all forms of banking sometimes you should just leave things along the way they were or when you fix it make it better not worse
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5 years ago, geauxtig
What’s My Name?
I’ve locked myself out of my online banking way too many times. The NFCU personnel who help me on the phone are always 5-star helpers. I am pleased they ask me every question pertinent to secure that I am who I say I am. They are courteous and patient and provide excellent customer service. What I hate to see happening is how impersonal transactions now such that one rarely even interacts with another person. A screen just isn’t the same, and that’s sad because the friendliness of personnel was always pleasant in this automated, impersonal world. We are continuing to bank in Zachary where all transitions are not complete. Upon entering it’s “Hello, Mr. ____! How are you today?” They’ve even asked about our grandson who is usually with us. Isn’t there some way to be safe and secure and face-to-face. Please reconsider!
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5 years ago, wanna tweet
Don’t download this if you actually want to track your banking
The app is ALWAYS down. If you need to quickly transfer a few bucks from one account to the other you can forget about it. There is no reliability. And before the update the app used to tell you that it was a “login error” (meaning its your fault) now they’ve finally made an update where it out right tells you that the system is experiencing problems, well THE SYSTEM IS ALWAYS EXPERIENCING PROBLEMS. No it’s not a network error, your service is fine, the app LITERALLY WONT LOAD at times...or won’t sign you in, or won’t display your balance. I have to believe that their reviews on here are fabricated because I’m not the only one who experiences this with the NeighborsFCU app.
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3 years ago, kwharper
A great app from a great institution!
In many ways I have found this app to be even better than the big banks, it is a very simple no-frills app but it has always worked. Zelle is integrated within the app and allows instant fee-less transfer of money for Neighbors members. App has never crashed or failed to load on any of my devices. Great job Neighbors, my hats off to you for designing a great reliable app!
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3 years ago, ABSOA
I love NeighborsFCU
I have loved working with Neighbors more than any other Banking institution in my 78 years on the planet. More likely like 68 years of banking in Texas and Louisiana. You provide the best service and option. The people of NeighborsFCU are standout singular in professional, friendly, and quality service.
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4 years ago, IanMalcolmShaw
Payments show up extremely late
Every time I paid for something, it would show up instantly. You know, since it’s an app where I can access my INSTANT BALANCE. Lately, it can be hours or a even days later that I paid for something shows up. It does not even show pending anymore like it used to. It completely does not let me know how much money I have accurately. I’ve had to be embarrassed with my card declined twice because I thought I had more money than I actually had. This app was fine, I have no clue what happened and why this is happening to me now.
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7 months ago, Dfiles
Deposit not working
I have deposited checks through the app before and it worked just fine. Now when I try to deposit a check I keep getting an error “your session has timed out”. I click deposit. I take a picture of the check, front and back. I enter in the amount of the check. I click submit and I get that error. I’m not pausing for any length of time to cause that error. Can you please fix this.
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1 month ago, Rebecca chauff
Been trying to pay my bill all morning
I will never go through this company ever again to purchase a car. The online and mobile app has been giving me trouble all morning. Never again with these credit unions. I already refinanced through Capital One and just waiting for them to receive the check. I could not be happier with Capital One’s mobile app. Don’t finance cars through Neighbors. Pay the extra $20 a month for a real bank to keep your sanity.
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5 years ago, Noel @EdTraveler
Outstanding Service!
I have done banking in lots of places, and tried out services at lots of different banks and credit unions, and up to this point I can say that none compares with the outstanding service that we get at Neighbors Federal Credit Union. Good Neighbors!
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4 years ago, ashtonfirwin
New Update is Terrible
The new update that made it impossible to view your finances for three days, is the most horrendous thing I’ve seen on any mobile financial app. They now have an ad at the top of the accounts screen about refinancing. The area where you can see past and pending charges and deposits is messy and hard to read. There was no issue with the previous format and I’m heavily disappointed with what this new option is, will probably switch banks at this point.
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5 years ago, cinnpink
My thanks
I love being able to deposit my check by just taking a picture of it as soon as I get it it’s great and I don’t have to wait until I get off and have to get a ride to the Bank thanks
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1 year ago, Jaybird5775
Great App & Fraud Protection
I love the Neighbor’s App. It is easy to use, powerful and kept up to date! Two weeks ago the fraud detection system worked for me by detecting a fraudulent website that I was about to use that looked legit… IT WASN’T Great catch NFCU! Jay
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5 months ago, D_GAINES
Horrible!!
This app is trash, setting up getting notifications when money is taken or put on your card is a head by its self and it’s makes no sense that when money is taken out we get the notification hours later. At that point if someone steals my card all my money is gone before I can do anything…. Someone definitely needs to work on this app ASAP!
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2 years ago, Mr. Hall P486
Transfer Funds
Took a few minutes
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2 years ago, shunter09
Love Neighbors
I love how easy it as to set up accounts, get customer secure when needed and hospitality at my local branch. Should have switched a long time ago. NFCU is THE BEST
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2 years ago, joe bill54
Credit union
like the way this credit union does business
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5 years ago, eddg17
Doesn’t work
App keeps crashing since the last update. You can’t login. App opens then immediately closes
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1 year ago, Bodie2K
Easy and great service.
Any time I need to do something with my account, it’s been easy and fast.
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3 years ago, Beasib
Love my credit union
I love Neighbors! Everything is so convenient for me. I do all my banking from home or work.
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3 years ago, shakleegirl
My first time and it worked great
Thanks Neighbors for making it easy
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5 years ago, Laluroo
LOVE Our Neighbors FCU
So happy that Neighbors has made it easier to bank online through the mobile app. Love that I can still be a member from Houston! Thank you! ~Longtime, Happy NFCU Member
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4 years ago, Dayon Johnson
Buggy
I rather the old version of this app!
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5 years ago, Rome455
App waiting
I’m having trouble logging in via password or fingerprint. When I look at the app it says waiting
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4 years ago, Ms. IRS
Show all transactions
It will not show my transactions in all my accounts. It says no recent transactions when I know there are some.
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2 weeks ago, pwrfection
Review
Zero complaints great fast access easy to navigate
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1 year ago, Advbadger
Recent Transactions not Available
The mobile app doesn’t provide enough information. Will probably start using the paper statements again.
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5 years ago, Vacqueyras
Decent app except for...
recurring logon issue. Would give it 4 or 5 stars if I could use it at will, but it is very limited due to recurring problems with logging on. I can log on to the website with no problems, so what’s up with the app. Neighbors needs to decide whether or not an app is a good fit for them. In essence, fix it or can it.
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1 year ago, Juvyht
So Happy!
I am happy to be a part of Neighbors! My loan officer, Kaleigh Gilmore is amazing!! Everyone I have encountered is genuinely nice and enthusiastic about their part! Great job Neigjbors!!
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3 years ago, meatwad spanky
Great app when it's not down
I've had this app for a couple years now and I can't count how many times I was unable to check my balance because the app was down.
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4 years ago, Globgogabgolaq
Help
Can't get into my account and it's been weeks, and the only time I can go and ask the bank to lock me back in is lunch and I'm not giving up the only time I can eat for an app failure. Leave people logged in don't auto lock them out
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4 years ago, scottgsir
Check deposit is great
Great mobile deposit
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5 years ago, JWBR19
Horrible App
Apps for financial institutions should be reliable. This one is the exact opposite. Consistently down, functions often not working, and there’s nothing the staff can do when you call (and usually, the app is malfunctioning during times they aren’t). Don’t use their app if you can avoid it.
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4 years ago, no mame 007 yrfg
Not letting me transfer from primary to a loan payment.
Not working
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2 years ago, Whatmynickname3445
Intuitive
Easy to use
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5 years ago, Daddy939
There’s none other better
Number 1 bank in Louisiana
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1 year ago, D. Cage
Mr. D
Having a good local strong credit union is the best foundation for building credit! Neighbors is a great partner to build with!!!
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5 years ago, johnorydupont
Not reliable
One of most difficult banking apps I’ve ever encountered.
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4 years ago, Theofficialelise
HORRIBLE
This app is horrible! It’s always down when you need it the most! Very frustrating makes me want to change banks because of the stupid app!
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3 years ago, LitaY7
Representative online
The representative at online service help me with patience
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2 years ago, jamman 2
Great service
Enjoy using mobil deposit .
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5 years ago, Purpleqveen☺️✌🏾️
👎🏽
Don’t get this app it’s always DOWN when you need it the most!!!!
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5 years ago, Diodejay
Could use more features
A search function in your accounts would be very helpful.
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2 years ago, GrammSam
Banking on my time!
Anywhere! Anytime banking my way!!!
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5 years ago, Joyhusband
Thumb print
The thumb print setting never works
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5 years ago, CforCherokee
Decent Banking app, needs more functionality.
This app is fine for simple banking, but if you want to use any nice savings apps like Qapital, Digit, or Acorns, you simply cannot do it.
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4 years ago, JNew#1
Neighbors App
Love this app! This app is Awesome for checking account balances and transferring money when you desperately need to!
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8 months ago, Send crabs
Help the elderly
Annie was so patient with this old lady! Thank her for me again.
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4 years ago, SBJamesPhotography
New update = continuous password reset loop
The new update has me stuck in a continuous loop of validating my information and resetting my password.
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4 years ago, ty thunder
Account
I have checking account with NeighborsFCU when I get on the app all it shows me is my savings account and not checking account
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5 years ago, playa won
Crooks
Don't bank here unless you don't mind getting charged for things you didn't authorize, your account being closed and sent to collections with no notice and told sorry there's nothing we can do
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Description
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