Newport Group

1.8 (209)
9.3 MB
Age rating
Current version
The Newport Group
Last update
2 years ago
Version OS
12.1 or later
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User Reviews for Newport Group

1.84 out of 5
209 Ratings
4 months ago, Jeffallen55
May need to reinstall app
If the app crashes every time you try to open it, try deleting the app completely and reinstalling. That worked for me. It's still a terrible app that hasn't been updated for a year, and it's pretty clear Newport has forgotten it even exists, but at least you can access its limited functionality again.
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6 months ago, Concerned Citizen24
Avoid if possible
This App is very out of date and not user friendly. At login you are given the option to sign in using the fingerprint scanner, which has not been installed on most iPhones for years. The loading screen doesn’t even load properly when I sign in. Nothing is laid out in a user friendly manner. I have a very hard time interpreting any of the graphs or schematics because they’re not optimally formatted for iPhone. I previously used the Fidelity Net benefits app for my 401k with my old job, and it has been very difficult to go from an app with such a high level of functionality, to this app. Would not recommend this app if you are able to avoid it. Unfortunately my company uses Newport group, so I’m stuck.
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4 years ago, Nojudfoo
Basic functionality
I use quite a few financial apps to help manage my investments so I have very high expectations especially when I am forced to use a specific company for my 401k. This app only does the most basic function: it can show you the account balance and performance. It does not allow you to make changes to investments or even your contributions. In order to do this, you must log in through the website. I am very disappointed with it and plan to use other apps to track my 401k until this gets fixed. Once it’s fixed, I will update this review.
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4 years ago, newtoaplleworld
Average user
Just downloaded to manage annuity fund. It does work easy to navigate two thumbs up then after that there’s nothing else this app does except show you information so I could see where some of the negative reviews come from. In this day and age this app should be able to do more than just show you a balance unless this is done for security reasons. My recommendation to the developer try to add more functionality to this to this app!!!
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2 years ago, nickname 22233333
The original app wasn’t working so I removed it from my phone and then downloaded the new app. Tried to log on but kept getting a pop up telling me my credentials didn’t match so I rest my password and then was able to log on. So I closed out of the app and closed out the app in my background and then reopened the app and tried to log on the new app and it told me again that my credentials didn’t match. So the only way for me to go to the web site is by laptop or computer.
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6 years ago, beledweyne
Absolutely worth of time
Seem a lot of people put a negative comments about this app and I am trying to understand why but anyways everything seems to be working fine for me it’s easy to navigate and it’s a great way to know or to keep track how much money you saving
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5 years ago, JPMusicListener
Balance, and that’s it
This is the worst app I have encountered for any significant financial services firm. It is so big-ridden that tonight, each time I tried to get one more piece of information or data, I needed to input my login and password again. And then, it would only bring me back to the same point I had been earlier! This is a terrible, terrible app. It ought to be embarrassing to the owners of the Newport Group. If you want your balance, the app gives you that. It gives you nothing else.
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4 years ago, LTrevor
Poor functionality
Meh. This app only has basic (look at balance) type functionality. When updates are made by the administrator the app won’t let you in until you download the new version. Professional apps would at least tell you you need to upgrade. I’d love to see some more performance data too.
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3 years ago, kellygreen327
Easy to use and straightforward
I wanted to be able to access my retirement plan on my mobile and the app makes it very easy!
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6 years ago, Nan in PA
Generously rated
Newport, are you listening? Because if you are, trust me: you have a 1998 web interface, that needs to be ripped up and rebuilt from scratch! Go to Vanguard or Fidelity and get schooled. For your investors, this mediocre, underperforming, non-educational, bug-ridden mess is a huge disservice. Wise up!
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12 months ago, rdbecker
Amazingly bad (and the app no longer launches)
Did you guys forget to maintain this app? It hasn’t worked for well over a year. How is it that nobody at this company is aware that the app stopped launching all together weeks ago? Is Newport so fly-by-night that they don’t care? It’s ridiculous. I’m assuming an update somewhere broke it, but it has been unusable for over a month.
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2 years ago, Skeptic1011
Terrible app… Makes me wonder about this company
This app is usually months, if not years behind. It is unstable, crashes frequently, has barely any kind of functionality truly makes me wonder whether I should have any money managed by this company. If I had a choice, I would immediately cease doing business with Newport.
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12 months ago, Tjr00
Doesn’t even open anymore. Newport shame on you
This app is fully up to date and it just crashes immediately and fails to open. It’s really discouraging and Newport owes its employer based participants a much better experience. Please everyone pass on to your HR dept how terrible this app is and urge them to use another provider for retirement and deferred comp.
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1 year ago, kashcroe
I’ve been having issue to log in for weeks. The app constantly crashes when ever I try to log in. I reached out the company to raga in access and they can’t help. What’s the purpose of your customer service if you can’t help with issues of the app or a customers issues with their account?
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3 years ago, Erik Pienkos
App Won’t Open
Updated today and the app will no longer open. I think you may have broken something with the latest release.
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3 years ago, not_tiffany
Easy to use app
Great for checking account balances while on the go.
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7 years ago, ModernRomantic93
From a millennial, this needs serious work.
No Touch ID, hard to navigate, can’t figure out how to change the percentage of my contributions (may not be possible on app and I have to say the UX is not great even on desktop, but that’s a different story)...the list goes on. For an investment company I suggest you invest a little more time in your app and user experience
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5 years ago, NS-663
Mediocre app
I would give it zero stars if that was an option. Since moving to IOS 13 it will not accept my ID and password. I have contacted them and all they say is that my ID and password work. They do on a plain web browser running on Windows 10. However it does not work on IOS 13. It used to work on IOS 11 and 12.
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8 months ago, Greg & Jen
App won’t even launch anymore
Garbage app, scares me to think this company is in charge of my $$$, since they can’t even invest a few bucks to keep their app functional. The app simply crashes when I try to open it. Hasn’t been updated in over a year. Terrible!
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4 years ago, rdrr7
There’s no point
No distribution information is made available through the app. It just results in a frustrating waste of time. At the time I’m writing this the app is already over 4 years old. It makes you wonder if they can’t update it with UI improvements, are they updating its security?
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7 years ago, 89TA9398
Provides the Basics
It provides you with your account information. That is about all. It would be far more useable with Touch ID.
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3 months ago, dshannon1
ZERO stars please
The worse part about the app, is the company could care less that it doesn’t function properly. I mean, it’s only my retirement account information. You are a retirement 401k provider, correct? Not that you should care.
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4 months ago, Babaganoosh09
Won’t even open
App crashes immediately upon opening, cannot do anything. What’s the point of having an app that doesn’t work with the newest os updates? Will be speaking with employer to migrate to a new company to service our retirement plans.
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3 years ago, CJJ202020
Works horribly!
It used to work now when I log on it takes me back to another login page that flickers and freezes!!! Worthless app and it’s not my user name and password because I can login using the web app. Fix this mess!!
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2 years ago, bulldawgs242424
App not working on iPhone 14 or current version of iOS?
App used to work on my iPhone 13 and now won’t even open on iPhone 14. Just opens for a second and then closes
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4 months ago, robroywillie
Don’t change phones…
App worked fine with my old XS max, needed to upgrade to a 15 pro and now it won’t open up. Just goes to a black screen and closes the app. I can still log in thru my browser but not thru the app. 🤷🏻‍♂️🤷🏻‍♂️🤷🏻‍♂️
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2 years ago, ashpi
App Doesn’t Open
The app used to at least open and let me look at something before crashing, but for months now the app won’t even open, just crashes immediately
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3 years ago, CJTurn
No longer works with iOS 14.7.1
Ever since the last iOS update 14.7.1 this app will not open. It’s now been several weeks. That my company invests with this company and they don’t support their app’s functionality is extremely troublesome.
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3 years ago, Barcle101
Unable to log in
Unable to log in with new update. Garbage app. Wrote to my company to stop using them. Horrible tech support. It’s almost 2022 ans they’re way behind the most basic of functions. Oh, and center the logo on your app icon. So odd looking.
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2 years ago, Mims3
Dismal App Support
Upgraded to the iPhone 13 many months ago and the app crashes every single time I open it….very disappointing.
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3 years ago, sshftn
App won’t open
My employer uses Newport so I downloaded the app to keep track of my funds on the go. Worked well for a while, then after the latest update the app won’t open on my iPhone 13 anymore. Useless.
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3 years ago, Gary15236886
We’re forced to use their interface as our company’s chose to invest with these clowns. They eliminated Face ID to compound the user unfriendly nature of the app. Balances seem delayed. I don’t trust the info published here. Disbursements take a month to receive. Have no confidence in this company.
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7 years ago, Lee-o-Lion
Crashes on Login
Stays open for split second. If you don't know where to look for your balance, you won't even be able to get that information before the screen returns to the login page. Needs works.
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3 years ago, necolow
So far it works good
I see alot of negative comments but so far it serves what i need.
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6 years ago, KrillzNation
Made to be difficult
Doesn’t remember user name or paaaword. Long password is ok but get it wrong 3x and u have to call to reset it. No password reset email. No fingerprint ID. NOT USER FRIENDLY. Please make it easier to log in or many of your users will be logging into another platform
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7 months ago, Dpjojp
Doesn’t work on iPhone 15
Just upgraded from iPhone 11 and app crashes immediately. If I can’t access account I will transfer my funds out of it. Ridiculous!
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10 months ago, SamJ0122
Finally get in the app and get error
Online access to your plan information is not yet available. Please contact your Plan Sponsor I been at the same job for 7 years!!!!!
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5 years ago, Joseph Rasamny
Login no longer works on IOS 13
App no longer functions on IOS13, you cannot even log in. If you drop into a browser you can log in fine. This was never a great user experience but now it is just useless.
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1 year ago, Raijin2004
The app doesn’t even open
Well this app was already outdated when I was forced to get it to view my 401k. But now it won’t even open so this is officially terrible.
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3 years ago, Tmsmedic
Fix the freaking app
App has been broken and even after emails to Newport, this app still crashes on startup. Makes me feel even more comfortable about how they invest my retirement.
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3 months ago, Nameed001
Locked out
I can login on my work computer and my home computer but every time I try to use the app on my phone locked out of my account.
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9 months ago, Kizardling
Not working iPhone 15 Pro
Worked great prior to upgrading phone to the 15pro iOS 17.0.3. Hopefully it gets fixed soon. Closes immediately after opening, can’t access info.
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2 years ago, pauliebee08
Does not open with newer iPhone 14
Had a iPhone XS Max with no issues. New iPhone 14 pro that I switched to will not open app at all. Verified that the app works by trying it on my brothers iPhone 13. Needs fixed
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8 months ago, Ytown runner
Terrible app won’t even load anymore
Minimal functionality, and every time I try to access my account the app just closes! Fix this mess!
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2 years ago, Clint123*
iPhone se 3rd gen won’t load
Unable to load since I upgraded to iPhone SE 3rd gen Hope you correct soon as I really like using your app. I’ll update rating once corrected. Thanks
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9 months ago, Upsetcustomer678
Cannot get ahold of them and get kicked off the app every time. Had to go online. Now I’m locked out of account. Don’t answer the phone
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12 months ago, Frustrated camera owner 12345
Hasn’t been working, lack of ownership response
This institution should have a minimum of a 4-star app to compete. What is going on? Update to a superior interface.
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2 months ago, MeliC724
This app is broken, crashes at launch
Broken app doesn’t work crashes every time
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1 year ago, James@Miami
Keep crash on the latest iOS
This app keeps crash on the latest iOS for a while. Please fix the issue.
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2 years ago, App good SW .. so so
Does not work
Just opens and immediately closes, I don’t think any work has been done for a long time
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