If the app crashes every time you try to open it, try deleting the app completely and reinstalling. That worked for me. It's still a terrible app that hasn't been updated for a year, and it's pretty clear Newport has forgotten it even exists, but at least you can access its limited functionality again.
This App is very out of date and not user friendly. At login you are given the option to sign in using the fingerprint scanner, which has not been installed on most iPhones for years. The loading screen doesn’t even load properly when I sign in. Nothing is laid out in a user friendly manner. I have a very hard time interpreting any of the graphs or schematics because they’re not optimally formatted for iPhone. I previously used the Fidelity Net benefits app for my 401k with my old job, and it has been very difficult to go from an app with such a high level of functionality, to this app. Would not recommend this app if you are able to avoid it. Unfortunately my company uses Newport group, so I’m stuck.
I use quite a few financial apps to help manage my investments so I have very high expectations especially when I am forced to use a specific company for my 401k. This app only does the most basic function: it can show you the account balance and performance. It does not allow you to make changes to investments or even your contributions. In order to do this, you must log in through the website. I am very disappointed with it and plan to use other apps to track my 401k until this gets fixed. Once it’s fixed, I will update this review.
Just downloaded to manage annuity fund. It does work easy to navigate two thumbs up then after that there’s nothing else this app does except show you information so I could see where some of the negative reviews come from. In this day and age this app should be able to do more than just show you a balance unless this is done for security reasons. My recommendation to the developer try to add more functionality to this to this app!!!
The original app wasn’t working so I removed it from my phone and then downloaded the new app. Tried to log on but kept getting a pop up telling me my credentials didn’t match so I rest my password and then was able to log on. So I closed out of the app and closed out the app in my background and then reopened the app and tried to log on the new app and it told me again that my credentials didn’t match. So the only way for me to go to the web site is by laptop or computer.
Seem a lot of people put a negative comments about this app and I am trying to understand why but anyways everything seems to be working fine for me it’s easy to navigate and it’s a great way to know or to keep track how much money you saving
This is the worst app I have encountered for any significant financial services firm. It is so big-ridden that tonight, each time I tried to get one more piece of information or data, I needed to input my login and password again. And then, it would only bring me back to the same point I had been earlier! This is a terrible, terrible app. It ought to be embarrassing to the owners of the Newport Group. If you want your balance, the app gives you that. It gives you nothing else.
Meh. This app only has basic (look at balance) type functionality. When updates are made by the administrator the app won’t let you in until you download the new version. Professional apps would at least tell you you need to upgrade. I’d love to see some more performance data too.
Newport, are you listening? Because if you are, trust me: you have a 1998 web interface, that needs to be ripped up and rebuilt from scratch! Go to Vanguard or Fidelity and get schooled. For your investors, this mediocre, underperforming, non-educational, bug-ridden mess is a huge disservice. Wise up!
Did you guys forget to maintain this app? It hasn’t worked for well over a year. How is it that nobody at this company is aware that the app stopped launching all together weeks ago? Is Newport so fly-by-night that they don’t care? It’s ridiculous. I’m assuming an update somewhere broke it, but it has been unusable for over a month.
This app is usually months, if not years behind. It is unstable, crashes frequently, has barely any kind of functionality truly makes me wonder whether I should have any money managed by this company. If I had a choice, I would immediately cease doing business with Newport.
This app is fully up to date and it just crashes immediately and fails to open. It’s really discouraging and Newport owes its employer based participants a much better experience. Please everyone pass on to your HR dept how terrible this app is and urge them to use another provider for retirement and deferred comp.
I’ve been having issue to log in for weeks. The app constantly crashes when ever I try to log in. I reached out the company to raga in access and they can’t help. What’s the purpose of your customer service if you can’t help with issues of the app or a customers issues with their account?
No Touch ID, hard to navigate, can’t figure out how to change the percentage of my contributions (may not be possible on app and I have to say the UX is not great even on desktop, but that’s a different story)...the list goes on. For an investment company I suggest you invest a little more time in your app and user experience
I would give it zero stars if that was an option. Since moving to IOS 13 it will not accept my ID and password. I have contacted them and all they say is that my ID and password work. They do on a plain web browser running on Windows 10. However it does not work on IOS 13. It used to work on IOS 11 and 12.
Garbage app, scares me to think this company is in charge of my $$$, since they can’t even invest a few bucks to keep their app functional. The app simply crashes when I try to open it. Hasn’t been updated in over a year. Terrible!
No distribution information is made available through the app. It just results in a frustrating waste of time. At the time I’m writing this the app is already over 4 years old. It makes you wonder if they can’t update it with UI improvements, are they updating its security?
The worse part about the app, is the company could care less that it doesn’t function properly. I mean, it’s only my retirement account information. You are a retirement 401k provider, correct? Not that you should care.
App crashes immediately upon opening, cannot do anything. What’s the point of having an app that doesn’t work with the newest os updates? Will be speaking with employer to migrate to a new company to service our retirement plans.
It used to work now when I log on it takes me back to another login page that flickers and freezes!!! Worthless app and it’s not my user name and password because I can login using the web app. Fix this mess!!
App worked fine with my old XS max, needed to upgrade to a 15 pro and now it won’t open up. Just goes to a black screen and closes the app. I can still log in thru my browser but not thru the app. 🤷🏻♂️🤷🏻♂️🤷🏻♂️
Ever since the last iOS update 14.7.1 this app will not open. It’s now been several weeks. That my company invests with this company and they don’t support their app’s functionality is extremely troublesome.
Unable to log in with new update. Garbage app. Wrote to my company to stop using them. Horrible tech support. It’s almost 2022 ans they’re way behind the most basic of functions. Oh, and center the logo on your app icon. So odd looking.
My employer uses Newport so I downloaded the app to keep track of my funds on the go. Worked well for a while, then after the latest update the app won’t open on my iPhone 13 anymore. Useless.
We’re forced to use their interface as our company’s chose to invest with these clowns. They eliminated Face ID to compound the user unfriendly nature of the app. Balances seem delayed. I don’t trust the info published here. Disbursements take a month to receive. Have no confidence in this company.
Stays open for split second. If you don't know where to look for your balance, you won't even be able to get that information before the screen returns to the login page. Needs works.
Doesn’t remember user name or paaaword. Long password is ok but get it wrong 3x and u have to call to reset it. No password reset email. No fingerprint ID. NOT USER FRIENDLY. Please make it easier to log in or many of your users will be logging into another platform
App no longer functions on IOS13, you cannot even log in. If you drop into a browser you can log in fine. This was never a great user experience but now it is just useless.
App has been broken and even after emails to Newport, this app still crashes on startup. Makes me feel even more comfortable about how they invest my retirement.
Had a iPhone XS Max with no issues. New iPhone 14 pro that I switched to will not open app at all. Verified that the app works by trying it on my brothers iPhone 13. Needs fixed
Newport Group's mobile app provides participants with fast, easy access to their accounts. The app has been rebranded with our new name and logo. While our look has changed, our commitment to helping you manage your retirement remains the same. Thank you for downloading our app! Please contact [email protected] for help or suggestions.
