NGFCU

But recent update March 2022 makes it very slow

I have been sending money through Zelle into my account but when I try to access and send money elsewhere through my NGFCU account it says “unknown error” what is with this? I can Zelle my money from my other accounts in, but I can’t Zelle it to my other accounts from my NGFCU??? Disappointing. It just keeps saying unknown error. Now I have to figure out how to transfer my OWN money using another method different from the one I originally used. Frustrating, and time consuming trying to figure this out.

I have been a dedicated member since 1985 and love my NGFCU! Serving employees of Northrop Grumman and LA Metro since 1946! A great App easy to use and provides all the mobile functionality you would expect from a large institution.

Whatever is going on right now it won’t even let me log on let alone get to that screen. Please fix and I’ll change the rating. Till then you get a 1 star

I’ve tried to access Zelle on the app for several days and continue to receive an “unknown error” message.

An Error occurs every time I try to enable Quick Access. Error says “Uh-oh, we ran into an issue completing your request. Please try again later.” It’s been like that for a few months. Can you please update the app? Edit: New update. Great refresh. "Quick Access" is still not working.

Fix zelle can’t use zelle app because it takes me to this bank app and zelle don’t work on this

I like the update and the ability to do everything on this app, however, I think the login should be default (and not require you to hit a button then scan your fingerprint). It seems like if I'm opening my bank account's app, I probably want to log in. Not look at the advertisement or cover page. That's obviously not THAT important but one thing that still bothers me is the inability to see my due date on my credit card. I use apps to not have to use my computer. It's annoying to have to log in to a desktop program just to see my due date. Please pull the due date from the NGFCU MasterCard site into this app!

I tried several test transfers to my NGFCU account from my other bank account so I could pay a bill. NONE of these transfers showed up on my checking balance. I called NGFCU and they were able to identify the test transfer. Then it mysteriously showed up in my account. Apparently this has happened to other users as well. On top of this issue, there’s no way to recover your account outside of weekly business hours! Although I appreciate the rates they have to offer, they have a long way to go with their online banking experience. These are very basic needs that they are not meeting as a bank. You’d think this would be an important tool of theirs, seeing as many customers like myself are not close to any NGFCU branches.

Handy app, but why do I have to log in to find out where the nearest ATMs are? This is my most frequent use of this app and there is no security risk if I want to find out where the public ATMs are.(I think this has been fixed, don't have access to my phone at the moment.) Change the name to themax so that it is the same as the web product. The underscore makes it harder to search on the iPhone.

Finally you made it Touch ID accessible...but it doesn't automatically do it. You have to press login and then do the Touch ID and that is not the most user friendly when it comes to other more successful banking apps. When I go to cash back offers the list of available offers comes up but when I go to hit activate the entire app crashes. Please fix this app, for people like me who are app dependent in life something such as an outdated crappy app will have me switching banks entirely without hesitation.

When I first downloaded the app it worked well, the layout was user friendly and seemed that it would have all the features I would need. The next day I tried to open the app and log in, but the app crashed. I tried to log in a few more times and every time it crashes. I have had it for 5 days now and have tried to log on a few times a day with no success. If they are able to fix this problem I would give the app 5 stars, but until then it is useless.

Remote check deposit is a god send and it works very well. Touch ID fixed. Latest update dimmed the font for the Account totals and they are very hard to see now. why? Update: the app does have Facial ID recognition to support the new iPhone X! Update: latest version brings up a empty screen when trying to look at specific account info (checking, savings, etc) and basically locks up the app on my iPhone X on iOS 11.4. Makes the app unusable now. Update: app seems to work fine now. Not sure if it was the backend that was having issues or not when it wasn’t working before.

Overall this is a pretty good looking and functional app. I love being able to deposit checks by photo. A few things that could be improved: - When I launch or return to the app, don't tell me that I've been logged out, just show me the login screen. - Some apps, like SmartyPig or Mint, let me log in with a PIN instead of typing my password. It's much, much faster and easier. - Be more clear about what "Surcharge-Free ATMs" means. Does that mean no fees period or just no fees from NGFCU? - Enable the button to search near "My Location". Why is the button there if I can't use it?

The new layout of the application is much improved. It is very simple for me to check balances make transfers or even mobile deposit checks.

It used to be so good and worked even better than my “Big Six” banking app. The MoneyDesktop was great and all my accounts were linked. Now, almost nothing works. I can see my accounts but the “contact us” screen glitches, the “welcome” screen wlfreezes when you click on things and keeps showing the login button even though I’m logged in, the MoneyDesktop” is gone, the touch/faceID throws an error, etc. This is really worthless until you get it working the way it used to. Why is it that app writers always take something great and make it worse? What happened to continuous improvement and fast cycle version updates?

Use this app almost daily to monitor accounts. However, over the past couple months, the Bill Payer option does not load then sends a timed out error message. Frustrating.

Excellent little app that takes the hassle out of logging into my account. Quick balance checks, transfers, and especially the ATM locator makes this a must have for all NGFCU Members.

Straight and to the point for a banking application. Shows all accounts, enables transfers, and even has the bill pay option if used. Excellent application, if you use ngfcu, download this app.

For some reason the deposit feature doesn't work anymore. I think it's bc they haven't updated the app with apples new update -_-". When I try to deposit I just get the instructions to deposit but nothing happens after that.

This is upsetting because remote deposit is not supported on iMac desktop. Crashes right after the front of check photo is taken- screen goes black and then back to my home app screen

The app used to be amazing!!! Always worked! I could deposit my checks any time! Now ever since the new iphone 7 update I can't even log on. I am very frustrated :(

Continue to get error message stating the app is having difficulty locating my accounts, please try again later, when logging in. I have contacted NGFCU repeatedly and re-installed this app four times with error occurring over and over again on an iPhone SE which is supposed to be compatible. Very frustrated!!!!😡

The app immediately crashes when you try to make a transfer payment. It’s so frustrating. Please fix this. The refreshed interface is so nice, I just wish the app itself would work!

Do NOT update! Old version worked, this version will not launch. Running iOS 12.4. App Store allowed the update, but it does not run. Developer labeled it wrong. Have tried everything, including total iPhone shutdown & reboot, delete & reinstalled. No help. This app does not run on iPhone XR. Disaster, can't use at all.

A great FCU, the app looks bad but it’s functional. They treat their customers right and that’s what is important.

Using an iPad and it crashes each time I try to use the app (wants to select a phone number to send verification... select it and crashes). Works on iPhoneXR. May change banks in general as well. Online is spotty, free checks weren’t free. And loan rates are on the upper side

I like the app. I use it a lot. Needs to be optimized for iPhone 6 plus asap The account balance screen is crunched too close together

Credit card transactions are not showing. Ridiculous! Have to use full website.

Thanks for the bug fix. The app works perfect again. I love the clean, simple layout.

Needs to be able to send and read secure messages from the bank. Check depositing is hit and miss.

When the app crashes due to trying to make a payment is extremely inconvenient. I have most of my accounts through NGFCU so to have this problem is very frustrating.

This junk app is ALWAYS crashing; it’s features like Quick Access never works. This is typical of this antiquated bank, after all their auto attendant still gives options for Rotary phones 🤣! Must be all boomers working there...

This is a good banking app. You can deposit checks into any account with your iPad or phone.

In the latest update, when I try to see current e-statement, the app goes black and crashes. I restarted my phone, but it still doesn’t load anything.

I love the update! But I still cannot transfer funds from my checking to my savings

Why won’t the Quick Access enabling issue ever function properly? It’s been a recurring issue for months and months.

Does not show any transaction history for any accounts and options shown do nothing for the same.. transaction history is important for a banking app..

I reinstalled the app a few times after buying a new iPhone and it continues to crash. It may have an issue with face recognition because I never had a problem before while using an iPhone se.

My account won't even load now

Even though it asks if you wanna use Face ID , it crashes every time you sign on. You have to delete the app, reinstall it and stick to typing your password EVERY TIME

The app worked fine when I downloaded it and logged in initially. However, it just continuous crashes. Don’t even try using the Face ID feature. It doesn’t work.

Looks nice but always crashes during a transfer. Please fix

This app has worked perfectly since I have had it for 4 years. Now for some reason it’s crashing when I try and open it. Can you please fix?

This app will crash if you enable Face ID for login. From the other reviews on this app it looks like the developer isn’t concerned with fixing it since it is still broken

Okay app but has many kinks. One which is that it will not load bill payers on the iPhone 6.

This App crashes when trying to run on iPhone or iPad running iOS 12.5.5

Recent update causes the app the crash whenever I try to make a payment on my loan. Kinda useless

Please bring touch ID back, otherwise great app

Crashes during initial text confirmation every time so I can’t even get into the app. Big bummer, they need to hire a developer!