I have been sending money through Zelle into my account but when I try to access and send money elsewhere through my NGFCU account it says “unknown error” what is with this? I can Zelle my money from my other accounts in, but I can’t Zelle it to my other accounts from my NGFCU??? Disappointing. It just keeps saying unknown error. Now I have to figure out how to transfer my OWN money using another method different from the one I originally used. Frustrating, and time consuming trying to figure this out.
I have been a dedicated member since 1985 and love my NGFCU! Serving employees of Northrop Grumman and LA Metro since 1946! A great App easy to use and provides all the mobile functionality you would expect from a large institution.
An Error occurs every time I try to enable Quick Access. Error says “Uh-oh, we ran into an issue completing your request. Please try again later.” It’s been like that for a few months. Can you please update the app? Edit: New update. Great refresh. "Quick Access" is still not working.
I like the update and the ability to do everything on this app, however, I think the login should be default (and not require you to hit a button then scan your fingerprint). It seems like if I'm opening my bank account's app, I probably want to log in. Not look at the advertisement or cover page. That's obviously not THAT important but one thing that still bothers me is the inability to see my due date on my credit card. I use apps to not have to use my computer. It's annoying to have to log in to a desktop program just to see my due date. Please pull the due date from the NGFCU MasterCard site into this app!
I tried several test transfers to my NGFCU account from my other bank account so I could pay a bill. NONE of these transfers showed up on my checking balance. I called NGFCU and they were able to identify the test transfer. Then it mysteriously showed up in my account. Apparently this has happened to other users as well. On top of this issue, there’s no way to recover your account outside of weekly business hours! Although I appreciate the rates they have to offer, they have a long way to go with their online banking experience. These are very basic needs that they are not meeting as a bank. You’d think this would be an important tool of theirs, seeing as many customers like myself are not close to any NGFCU branches.
Handy app, but why do I have to log in to find out where the nearest ATMs are? This is my most frequent use of this app and there is no security risk if I want to find out where the public ATMs are.(I think this has been fixed, don't have access to my phone at the moment.) Change the name to themax so that it is the same as the web product. The underscore makes it harder to search on the iPhone.
Finally you made it Touch ID accessible...but it doesn't automatically do it. You have to press login and then do the Touch ID and that is not the most user friendly when it comes to other more successful banking apps. When I go to cash back offers the list of available offers comes up but when I go to hit activate the entire app crashes. Please fix this app, for people like me who are app dependent in life something such as an outdated crappy app will have me switching banks entirely without hesitation.
When I first downloaded the app it worked well, the layout was user friendly and seemed that it would have all the features I would need. The next day I tried to open the app and log in, but the app crashed. I tried to log in a few more times and every time it crashes. I have had it for 5 days now and have tried to log on a few times a day with no success. If they are able to fix this problem I would give the app 5 stars, but until then it is useless.
Remote check deposit is a god send and it works very well. Touch ID fixed. Latest update dimmed the font for the Account totals and they are very hard to see now. why? Update: the app does have Facial ID recognition to support the new iPhone X! Update: latest version brings up a empty screen when trying to look at specific account info (checking, savings, etc) and basically locks up the app on my iPhone X on iOS 11.4. Makes the app unusable now. Update: app seems to work fine now. Not sure if it was the backend that was having issues or not when it wasn’t working before.
Overall this is a pretty good looking and functional app. I love being able to deposit checks by photo. A few things that could be improved: - When I launch or return to the app, don't tell me that I've been logged out, just show me the login screen. - Some apps, like SmartyPig or Mint, let me log in with a PIN instead of typing my password. It's much, much faster and easier. - Be more clear about what "Surcharge-Free ATMs" means. Does that mean no fees period or just no fees from NGFCU? - Enable the button to search near "My Location". Why is the button there if I can't use it?
It used to be so good and worked even better than my “Big Six” banking app. The MoneyDesktop was great and all my accounts were linked. Now, almost nothing works. I can see my accounts but the “contact us” screen glitches, the “welcome” screen wlfreezes when you click on things and keeps showing the login button even though I’m logged in, the MoneyDesktop” is gone, the touch/faceID throws an error, etc. This is really worthless until you get it working the way it used to. Why is it that app writers always take something great and make it worse? What happened to continuous improvement and fast cycle version updates?
For some reason the deposit feature doesn't work anymore. I think it's bc they haven't updated the app with apples new update -_-". When I try to deposit I just get the instructions to deposit but nothing happens after that.
Continue to get error message stating the app is having difficulty locating my accounts, please try again later, when logging in. I have contacted NGFCU repeatedly and re-installed this app four times with error occurring over and over again on an iPhone SE which is supposed to be compatible. Very frustrated!!!!😡
Do NOT update! Old version worked, this version will not launch. Running iOS 12.4. App Store allowed the update, but it does not run. Developer labeled it wrong. Have tried everything, including total iPhone shutdown & reboot, delete & reinstalled. No help. This app does not run on iPhone XR. Disaster, can't use at all.
Using an iPad and it crashes each time I try to use the app (wants to select a phone number to send verification... select it and crashes). Works on iPhoneXR. May change banks in general as well. Online is spotty, free checks weren’t free. And loan rates are on the upper side
This junk app is ALWAYS crashing; it’s features like Quick Access never works. This is typical of this antiquated bank, after all their auto attendant still gives options for Rotary phones 🤣! Must be all boomers working there...
NGFCU eBranch mobile app provides easy and secure access to your Northrop Grumman FCU accounts. Easily check your balances, make transfers, pay your bills, or find nearby branch locations or ATMs. NGFCU eBranch is available to all Northrop Grumman Federal Credit Union members. Features: • Check balances. • View transaction history. • Transfer money between your accounts. • Pay your bills. • Mobile check deposit. • Find NGFCU branch/ATM locations, CU Service Center locations and CO-OP ATMs.