I tried to pay some bills through billpay, but it did not let me because it said I had no bills named to pay and no bill history so what is the problem?
I have been sending money through Zelle into my account but when I try to access and send money elsewhere through my NGFCU account it says “unknown error” what is with this? I can Zelle my money from my other accounts in, but I can’t Zelle it to my other accounts from my NGFCU??? Disappointing. It just keeps saying unknown error. Now I have to figure out how to transfer my OWN money using another method different from the one I originally used. Frustrating, and time consuming trying to figure this out.
I like the update and the ability to do everything on this app, however, I think the login should be default (and not require you to hit a button then scan your fingerprint). It seems like if I'm opening my bank account's app, I probably want to log in. Not look at the advertisement or cover page. That's obviously not THAT important but one thing that still bothers me is the inability to see my due date on my credit card. I use apps to not have to use my computer. It's annoying to have to log in to a desktop program just to see my due date. Please pull the due date from the NGFCU MasterCard site into this app!
Finally you made it Touch ID accessible...but it doesn't automatically do it. You have to press login and then do the Touch ID and that is not the most user friendly when it comes to other more successful banking apps. When I go to cash back offers the list of available offers comes up but when I go to hit activate the entire app crashes. Please fix this app, for people like me who are app dependent in life something such as an outdated crappy app will have me switching banks entirely without hesitation.
When I first downloaded the app it worked well, the layout was user friendly and seemed that it would have all the features I would need. The next day I tried to open the app and log in, but the app crashed. I tried to log in a few more times and every time it crashes. I have had it for 5 days now and have tried to log on a few times a day with no success. If they are able to fix this problem I would give the app 5 stars, but until then it is useless.
This is a great app for all the things I want to do with it—checking balances, transfers, Zelle, etc. The latest update eliminated landscape mode on the iPad. My iPad sits on the Magic Keyboard stand and is essentially a laptop for my uses. The lack of landscape mode means I have to remove the iPad from the keyboard stand or just use my iPhone for NGFCU.
It used to be so good and worked even better than my “Big Six” banking app. The MoneyDesktop was great and all my accounts were linked. Now, almost nothing works. I can see my accounts but the “contact us” screen glitches, the “welcome” screen wlfreezes when you click on things and keeps showing the login button even though I’m logged in, the MoneyDesktop” is gone, the touch/faceID throws an error, etc. This is really worthless until you get it working the way it used to. Why is it that app writers always take something great and make it worse? What happened to continuous improvement and fast cycle version updates?
Remote check deposit is a god send and it works very well. Touch ID fixed. Latest update dimmed the font for the Account totals and they are very hard to see now. why? Update: the app does have Facial ID recognition to support the new iPhone X! Update: latest version brings up a empty screen when trying to look at specific account info (checking, savings, etc) and basically locks up the app on my iPhone X on iOS 11.4. Makes the app unusable now. Update: app seems to work fine now. Not sure if it was the backend that was having issues or not when it wasn’t working before.
I have two accts and when I want to transfer between two share draft accounts it is impossible to tell which account is which. Overall the app has been improving over the years
Overall this is a pretty good looking and functional app. I love being able to deposit checks by photo. A few things that could be improved: - When I launch or return to the app, don't tell me that I've been logged out, just show me the login screen. - Some apps, like SmartyPig or Mint, let me log in with a PIN instead of typing my password. It's much, much faster and easier. - Be more clear about what "Surcharge-Free ATMs" means. Does that mean no fees period or just no fees from NGFCU? - Enable the button to search near "My Location". Why is the button there if I can't use it?
I have been a dedicated member since 1985 and love my NGFCU! Serving employees of Northrop Grumman and LA Metro since 1946! A great App easy to use and provides all the mobile functionality you would expect from a large institution.
Continue to get error message stating the app is having difficulty locating my accounts, please try again later, when logging in. I have contacted NGFCU repeatedly and re-installed this app four times with error occurring over and over again on an iPhone SE which is supposed to be compatible. Very frustrated!!!!😡
An Error occurs every time I try to enable Quick Access. Error says “Uh-oh, we ran into an issue completing your request. Please try again later.” It’s been like that for a few months. Can you please update the app? Edit: New update. Great refresh. "Quick Access" is still not working.
Excellent little app that takes the hassle out of logging into my account. Quick balance checks, transfers, and especially the ATM locator makes this a must have for all NGFCU Members.
Straight and to the point for a banking application. Shows all accounts, enables transfers, and even has the bill pay option if used. Excellent application, if you use ngfcu, download this app.
Use this app almost daily to monitor accounts. However, over the past couple months, the Bill Payer option does not load then sends a timed out error message. Frustrating.
For some reason the deposit feature doesn't work anymore. I think it's bc they haven't updated the app with apples new update -_-". When I try to deposit I just get the instructions to deposit but nothing happens after that.
This is upsetting because remote deposit is not supported on iMac desktop. Crashes right after the front of check photo is taken- screen goes black and then back to my home app screen
Do NOT update! Old version worked, this version will not launch. Running iOS 12.4. App Store allowed the update, but it does not run. Developer labeled it wrong. Have tried everything, including total iPhone shutdown & reboot, delete & reinstalled. No help. This app does not run on iPhone XR. Disaster, can't use at all.
The app immediately crashes when you try to make a transfer payment. It’s so frustrating. Please fix this. The refreshed interface is so nice, I just wish the app itself would work!
When the app crashes due to trying to make a payment is extremely inconvenient. I have most of my accounts through NGFCU so to have this problem is very frustrating.
Using an iPad and it crashes each time I try to use the app (wants to select a phone number to send verification... select it and crashes). Works on iPhoneXR. May change banks in general as well. Online is spotty, free checks weren’t free. And loan rates are on the upper side
The app used to be amazing!!! Always worked! I could deposit my checks any time! Now ever since the new iphone 7 update I can't even log on. I am very frustrated :(
This junk app is ALWAYS crashing; it’s features like Quick Access never works. This is typical of this antiquated bank, after all their auto attendant still gives options for Rotary phones 🤣! Must be all boomers working there...
Does not show any transaction history for any accounts and options shown do nothing for the same.. transaction history is important for a banking app..
I reinstalled the app a few times after buying a new iPhone and it continues to crash. It may have an issue with face recognition because I never had a problem before while using an iPhone se.
Whatever is going on right now it won’t even let me log on let alone get to that screen. Please fix and I’ll change the rating. Till then you get a 1 star
The app worked fine when I downloaded it and logged in initially. However, it just continuous crashes. Don’t even try using the Face ID feature. It doesn’t work.
Even though it asks if you wanna use Face ID , it crashes every time you sign on. You have to delete the app, reinstall it and stick to typing your password EVERY TIME
Ever since I got the iPhone 15 Pro, the app won’t let me click “Accept” for the Login Disclosure. Since I can’t click the button, I can’t use the app. Please fix!
This app will crash if you enable Face ID for login. From the other reviews on this app it looks like the developer isn’t concerned with fixing it since it is still broken
NGFCU eBranch mobile app provides easy and secure access to your Northrop Grumman FCU accounts. Easily check your balances, make transfers, pay your bills, or find nearby branch locations or ATMs. NGFCU eBranch is available to all Northrop Grumman Federal Credit Union members. Features: • Check balances. • View transaction history. • Transfer money between your accounts. • Pay your bills. • Mobile check deposit. • Find NGFCU branch/ATM locations, CU Service Center locations and CO-OP ATMs.
