New user. I found two bugs: 1) if it is a rental car, the date/time fields are not operating properly. They are scroll inputs that you cannot override, yet you get an error message not accepting the input in the proper for the return. 2) I tried to add funds on my credit card and I get a “system busy, try again later” message. Looks like a full usability / UAT testing needs to be performed on all use cases.
This is my second review since downloading the app about a week ago, the initial problem I was having was my inability to sign in to the app once it was downloaded it kept timing out, that’s no longer a problem but it would have been great if the developers would have added FACE ID to be able to sign in quickly without having to remember, then typing in a password each time. Also it would be nice for the users to be able to set an minimum balance Alert notification that would allow them to add money to their account prior to reaching the Replenishment Threshold and money being snatched from your credit card unexpectedly. Thanks for your response regarding signing in to the app using FACE ID be way of “Biometrics,” I had no idea what “biometric” is/was, maybe some people are aware of that but not everyone... i.e. “me.” Are there any plans to add a feature to the app for the customer to be able to set an alert or notification when their balance reach a limit set by them so that they are able to add funds to their account prior to their credit card being charged?
Ez pass is a bunch of bullies ...I was just in a dispute with them they could care less your situation. I have had a replenishing account for a decade no issues and my bank freezes my account for a fraudulent activity which unknowingly stops my ez pass account from replenishing. Instead of them being considerate of my situation they charge me $700 in fines after I was willingly paying the tolls I didn’t realize wasn’t getting taken out on top of that it’s year with a pandemic and financial issues across the country. But who is not getting affected is ez pass in new jersey they actually raised the tolls. Some people on the phone understood my situation but whenever it got to a manager they where very cut and dry on the amount they were going to charge me with no repayment plan option. One manager was even so rude to hang up with him because I was trying to explain to him my situation and he couldn’t understand why I was upset. Again I think they are bunch of bullys no compassion
It only shows you your last balance from the last toll you went thru. If you put money on your account it takes 24 hours to apply even though when you go through the toll booth it says EZ Pass paid. Example: you go through it all, it says call service center, you log on and see that your “balance“ is -$1.12. You add $50 on. you continue driving for the rest of the day, and you only see the message “low balance.” You think you’ve paid the tolls for the day. Nope. You will get violations on all your tolls from that day. Those tolls go on your “account” which does not effect the amount on the app. The app only shows the balance from the last toll you went through before the “call service center” message. So even when you put money on your “account” through the app, it takes 24 hours to apply it. And every toll you go through during that 24 hour period will be a violation.
Just got the email about the app and of course downloaded it. I’ve been waiting a long time for this and finally It looks like I won’t need to go Online to the Website anymore. It was so cumbersome and half the time couldn’t log in. I just did a brief walk though of the app and it seems very easy to navigate and gives you the information you need right at your fingertips. Being that I, and probably most people, use their smart phone these days to check email and everything else this is a blessing. Thanks so much!
How is it that ez pass comes out with an app YEARS late when almost everything has an app? That alone tells you a lot about the people that run this agency, inefficient id the word. But the review is about the app, well, I like the app, it’s easy to use, not science to it and up to now I have not had any technical issues with it. The only complaint that I have are two things: - It automatically turns on parking pay, means that ez pass is also used to pay for parking at airports. - if you add a credit card, be careful, whatever your threshold is, that’s how much money is going to be withdrawn AUTOMATICALLY without your consent, so don’t add a credit card unless you want them to withdraw money from your card. You can’t delete the card from the app or website, you need to call ez pass in order to do that, and we all know how slow and tedious that can be, specially with their customer service that enjoy their job
I just downloaded the EZ pass app with the intention to request a new tag for my additional vehicle, but the request tag function does not work. Instead, i get an error message that the server is unavailable. I know that is not so because I was able to add my new vehicle, check my balance and account activity- but could not request a new tag. Even after signing off and back in again, I continue to get the error message - just by selecting the “tags” option.
Tried to pay a violation on the website, it couldn’t find it even with the violation number and license plate entered exactly as directed. I downloaded the app to create an ez pass account (violation says I can pay this way too!!), but midway through creating it, it says my vehicle has an unpaid violation that must be paid before opening an account. It then redirected me to the previous website. This app and the website must be intentionally kept at such a ridiculously low quality to ensure people are charged multiple admin and late fees since they can’t pay their violations.
So why can’t you guys add a feature to cancel auto payments, on top of that jumping my “auto replenish payments” up to $90. If it’s so hard to reach you guys to figure such a simple issue even going online then it’s plane simple. Just a theft of money. You have no idea how much of an inconvenience it can be to have 90$ be subtracted from your account when you’re not even around the amount of having no money to pay. Also why do YOU guys makes a. Decision like that? It’s our money not yours
Its about time! God their website is horrible to use however this app makes things a 1000 times easier. The only feature I was not able to access (yet) on this app was viewing/paying/disputing a violation. I only hope thats as easy as everything else on the app is to use.
In plain English I will continue using the Via- mail. It freezes up its horrible I believe Apple doesn’t like this app. Nothing works I’m tired of putting all my info into this app. Then nothing works ..,Who’s to say this app can’t get hijacked too. I’ll use the mail thank you.
Adding a rental car only works on the Web site, but does NOT work in this app. This app returns an error message indicating that “effective start date should be before effective end date” even though the start indeed is correctly entered to be before the end date. This app ALWAYS returns this error, so is NOT usable to add rental cars. Ticket to support staff did not yield any helpful response, as they apparently do it understand the error in the app.
I’ve used some other apps like this one but this one has worked the best by far! There is another app that seems to be fake but this is the official one from E-ZPass and it allows me to manage my account seamlessly! Looking forward to more updates!!
The app can mess up and charge you double the amount you’re trying to replenish by. And when you send them a message about it, they never get back to you. Try your best to avoid ez-pass anything Edit after developer response: I did create a service request on the app, no one responded. It’s been a month… how about don’t make an app that can charge double the amount you’re trying to replenish
Aside from Comcast, who is the undisputed champion of inept customer service, EZ Pass is right up there. An hour and 45 minutes to reach a representative on a Tuesday at noon. Lovely experience, capped off with a 30 second loop explaining that I can go to the webpage if I’d like to get this done faster. Rubbing in the point they do not offer this service on their website. Really bad job here, blatant disregard for customers
App doesn’t work. Always says service is down. I’ve tried all different days and times always doesn’t work. Just to note I ended up logging in on website instead. Recently Apple Pay has issues. Will not process Apple Pay when using Apple Card but it allowed a different card. Please fix these issues soon. Was great one time now everything is broke.
It is about time there is an app for EZ pass!! Great app!! Has everything you need on the home screen. Able to use Face ID. Glad there is finally an app for quick and easy access to my account!
I’ve had E-ZPass NJ for a while now and just recently, about two weeks ago, the app keeps telling me that “Service is down. Try again later. “ I can’t get on to put money on my E-ZPass. Why have an app if you can’t get on it and pay. Now I have to call customer service and figure out a way to get on the app and pay my balance. The app is trash.
Unable to stay logged in after sign in. States that the server has timed out and to try again later. When clicking the pay bill option, the app continuously says that there is no violation listed for the number provided, even if it is correct. What’s the point of the app if it doesn’t work???
Capabilities feel limited. I wish you could manage or change your replenishment threshold. It seems you cant. I also wish transactions clearly visualized whats a deduction vs whats an addition to the account.
Wow. You guys actually shelled out the money for a good app experience
Ezpass website is trash reserved for the most vile. The app on the otherhand, looks like it has been made by a thirdparty contractor. And I gotta say, it looks good!
App doesn’t let you add a user or change plate info. Sad thing is that the website isn’t much better. Overall, I don’t know how this continues to do business based on how they deal with customers. Have been on hold by phone for 35 minutes also for customer service so looks like I am striking out today!
All I want to see is what my individual toll charges were for an expense report. Every time I use this the server is down or very slow. Typical NJ government, have no problem taking your money and they only make living here worse each day. Can’t wait to leave this state and go somewhere that will give me paper bags when I am grocery shopping.
I honestly thought they had upgraded to the 21st century & by downloading this app we could just use it as a tag to move between different cars. It absolutely does not do that. Alls it shows is your activity & billing. All of which for me are automated processes I’ve already set up with them through the website. Deleted the app.
Not allowing me to add a rental car. It is saying “ Effective Start Date should be before Effective End Date” even with the effective state date is before the end date. So annoying.
About an hour to contact customer service, the app can’t connect to the server, about 2 weeks to reflect activity I really think they can do way better with the money they charge, why wait until everyone talks about how bad is it? is it really necessary? Where is the innovation spirit? Where is the vision?
There have been two separate occasions when I replenished my account via the app, and I was charged twice both times for the same amount. Luckily, I had the funds, but that’s not always the case. It doesn’t happen when I go to the website so I will be sticking to the web browser.
Government app should be user friendly and I expected it to be modern. This doesn’t look like it has been updated. Nobody was looking into it. Also, the website as well, everytime you want to go back, it signs you off and has to sign in over and over again.
Tried to sign up several times for 3 days. It works fine up until the point where it says to select the amount of tags. As soon as I put that amount above zero it tells me the site is unavailable try again later. This also happens on the regular website.
What the point of having the app when the app never works?? An app is supposed to make things a little more convenient but all it’s done is make things inconvenient because you have no choice but to go to the website. Might as well retire the app because it’s useless.
Way after just about everyone has an app for everything, NJ EZ-Pass developers who had enough time to get it right, yet they come out with this app that’s full of bugs. I have attempted to use the app many time and always get the error “Server Unavailable, please try again sometime”. This happens every time.
My app was working perfectly fine and then I updated it and when I open the app now it says that my device is unsupported but my device says is supported according to the description. ( (IPhone XS Max iOS 14.3)
I’d like to automatically transfer money into my account for a specified amount on a reoccurring basses. This will help keep my account positive and also avoid excessive deductions from my CC. Please do this ! I’m surprised NJ EZ Pass hasn’t been sued for their predatory fees.
I’ve been using for a while and it’s worked fine. Unfortunately, with the latest update, I can’t login with my fingerprint. The pop-up window cycles between asking me to use fingerprint and telling me it didn’t work. I can’t do anything else. Fix that and I can go back to liking it.
I can’t even log in to make a payment because the app freezes at the log in screen. I deleted the app and reinstalled it and still get the freezing screen. New Jersey has to do better. All these tolls and we can’t even pay them conveniently. Trash
It’s been MONTHS since this app has worked. Every time I try to use it, it tells me “service is down, please try again after some time.” The website works fine, but the app hasn’t worked for months.
The app enrolled me in Auto Pay when I specifically hit the One Time Payment button. Also it will not let me unlink my card to the account. Developer please help. I’ve never had this problem in the past.
Zero stars. It is completely non-functional. Each time I try and check out a “service is currently unavailable” error is shown. What an embarrassment it must be for a company to get a contract and deliver a broken app. Well, an embarrassment for the tax payers. It seems the developers are happy with the arrangement.
Please use a professional agency to create a user friendly app that doesn’t cause nervous breakdowns. I have no way to close my account, unsubscribe from payments and get my money back from my balance
It does not even operate properly. You try to make a payment and then doesn't accept the payment. You then have to hope the payment didn't ho through on your banks end and you have to try and verify if it went through to ezpass or not.
Every time I try to use the app it says service is down try again later. I have submitted multiple support tickets with screen shots and the only response I get back is support ticket closed. What a joke of an app that use to work great.
The app is down, again. Seems to be a common occurrence and then they text you that your balance is low, but you can’t do anything about it. We pay a lot of money in NJ simply to drive in our own state, so the least you can do is have a usable app.
Great first pass at this! Would love to clearly see the vehicle details associated with each transaction so I can easily see which car is causing the toll.
The NJ E-ZPass App allows customers to access and manage their account right from their fingertips! • Check balance and account history • Make a payment • Manage your vehicles and transponders • Update contact information • Dispute an Invoice or Violation Notice Download the NJ E-ZPass App today!
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