I love this app. It’s very convenient and easy. Especially being able to use my thumbprint to get into it. Also, really like the new pending deposits feature. So much easier to balance account. Only reason it’s not getting 5 stars is because sometimes it randomly shuts down in the middle of the day for a couple hours when I’m trying to use it. Love it though!
When I’m trying to balance our join two checking to monitor time frame to off balance and avoid overdraft fee charge .. which I monitor constantly in this apps .. out in the blue I just received that I got overdraft charge which not being posted and alert in my text , emails notifications which surprise me ...when I called that they told me that electronic charge was gone through by the time matter which I adds money via transfer balance to my checking which that overdraft charge doesn’t reflex any history regard what suddenly overdraft fee charge us... which the clerks/teller customers service ran out of excuse which it’s concluded this apps/bank is stealing money in overdraft in disguise.. an excuse that service is not convenient anymore.... so be aware... change banks anytime....like I did ...
This app is just awful. Why is it so dysfunctional at night, especially sunday nights? The added facial recognition feature to sign in barely works. In fact it has once again caused me to be locked out of my account. My phone doesn’t have this issue with any other app that uses the face recognition feature. When you have trouble with the app there’s absolutely no 24/7 help. You have to wait until the bank is open which on the weekends or in the middle of the night is a pain. I’m tired of opening it and it telling me my session has timed out. Hello, I just opened the app. The deposit check feature can be infuriating as well. I’ve never had to take so many pictures of a checks. I’ve been depositing checks via apps for a few years now and this is the most finicky bank app I’ve used. UPDATE: The app once again isn’t working at night on the weekend. SHOCKING🤦🏻♀️ At this point I’ve tried to get into it Friday, Saturday and Sunday outside of bank hours (it’s when I can do it) and no luck whatsoever. I’m going to say this once again. There needs to be 24/7 live support. I thought the update would make things better. I guess I was a bit naive.
on weekends I get kicked out of the app constantly causing me to have to fully unlock it with a costumer service line that doesn’t even work on weekends so after unlocking your account because of their login issues i need to re turn on face id/save id and instant balance as well. this makes it extremely difficult to check my account when i need to and a huge time hassle especially when I call to unlock my account and they act as if it my fault I was locked out because my actual password for my account didn’t work. I really wish they would add an update to fix the issue as I see many in the reviews in different places struggle with this aswell going back as far as two years on the apple app store.
Several issues with this app. 1st- you sign in with fingerprint but still have to enter password for transfer and bill pay. 2nd- bill pay is terrible. You can only pay one bill at a time rather than checking off all bills wanting to be paid. Takes forever. 3rd- The account balance available is hardly ever right. One time it said I had 300 more dollars for 3 days, and it wasnt over a weekend. Pendinv purchases should deduct from available and it doesnt. Brings us back to the days when you need a register to know how much money you need. It is setting people up to overdraft. App is very antiquated and makes me want to switch banks.
BALANCE, CURRENT BALANCE, and AVAILABLE BALANCE usually have all the same numbers and rarely indicate any differences based on active spending. All highlighted Pending transactions showing in my activity log don’t always subtract from balance or current balance. I manually have to subtract pending transactions from current balance daily in order to understand how much money I have left. Other apps I’ve used from other banks subtract pending transactions immediately to reflect in the available balance even if they haven’t cleared yet which was a very nice feature. That is, Once pending transactions cleared my true balance and/or current balance were adjusted accordingly. Also, this forum seems to be the best way to feature comments regarding the app itself. Didn’t want to call a location to get a teller who’s not responsible for app development. Take the feedback for what’s it’s worth. Just one opinion. Thank you.
The app is easy to use and user friendly. Mobile deposits are usually in by the morning of the next day. Only thing I wish they had was was a “previous balance”. I wish it would say something like you spent x amount here and now you’re account balance went from z to y. It would help me feel better in actually seeing the changes in my account not just the total balance.
DUDE. Just put the fingerprint ID automatically. You don’t need to tell me the app timed out so that I have to go back to the Touch ID and log in again. This little detail annoys the heck out of me. Just have it require it upon opening the app. Also, I agree with another reviewer, the weekends are horrendous. 95% of the time I can’t log in on Sunday evenings. Whyyyyy? There’s no reason an app should operate on banker’s hours—The entire purpose of the app is to have 24-hour access to information and functionalities. Worst bank app in the history of bank apps.
After the latest update I am able to login but that is as far as it will let me go. Anytime I want to look at transactions it tells me there is a problem and gives me the option to call or log out, nothing else. I have deleted and downloaded the app multiple times to no avail. I have to use the website to see any of my information beyond balance. So the app is basically pointless at this time.
App is too slow to complete any task I try. Try to deposit a check, make a transfer, or check balance...gives me an error message and requires me to log out and log back in. Then repeat. Takes longer to ATTEMPT to use the app than it does to turn on my computer, go to the website, log in, and complete the task there.
Even after some updates, nearly every time you open the app, it says the session has timed out but you can’t use biometrics to log back in! Ugh. You must force quit and restart in order to use biometrics to log in. Poor quality control and apparently zero real world testing. Once you’re in, the app works but the UX could be refined. I only use to deposit paper checks every now and then. They need to iron out the log in snags.
I love how convenient the app is but when you don’t check it for a couple of days it logs you completely out of your account and in order for you to log in anywhere you need to call customer support to get your account unlocked. This is very frustrating and I hope it eventually gets fixed.
My operating system is to old and I obviously can't update my phone or it will run slow as ball (thanks apple) but the app will only work if i have the new update, however I can't download it because it's only for the new phone operating. System. If I download the new OS my phone will be useless and won't work well at all. You see the issue here Northshore??
It is not so much the app, but the service that come with the app. I agree it is next to impossible to get access to your account on weekend nights and week nights is 50/50 at best. If they are going to provide a service that goes down this much they should have 24/7 customer phone support. There Easy Access 24 hour telephone banking service isn’t much better either. Most unsettling!
This app never works, only during business hours it seems. Makes it super inconvenient if you urgently need to check something. Probably going to be moving banks as this is an issue for me when I have automatic payments coming out of this account, but no ability to check the account.
Some days it’ll let you log in some days it won’t. Some days transfers are working, and as of the last two weeks I can’t make an internal transfer between my accounts. I feel like this is basic functionality, and I’m tired of emailing and always asking for app fixes. I just want a solid banking app.
Whether it is the early afternoon or night time, this dumb app kicks me out after logging in. I only get to see the amount in my account. All it does is keeps loading and then oops what’s that? It kicks me out!!! I would not recommend downloading this app. I have used better apps through other banks.
I get logged out of my account every other day and have to call them to get back in it's so bad don't use this app or the bank. no way this app has so many 5 stars I literally can not go a day without getting locked out of my account. so bad
App is more of a mobile website than anything else. I downloaded to see what functionality it has compared to a credit union I'm considering joining. Unimpressed. App is mediocre. It functions. That's all. Nothing special. No convincing reason to use this vs web site. I was hoping it would allow me to deposit checks by scanning through my phone.
NSB's app and website both fail to keep up with the mobile/web services offered by even smaller banks. I'm a new customer, and I'm already considering the move to a new bank, hopefully one that has advanced beyond the Stone Age. The app is clunky and won't even log me in most times (device not recognized, login errors, and when it does work it's disorganized)...and don't get me started on the ridiculousness of the image that's supposed to be an added security feature.
If you're an on-the-go person that wants quick and easy access to your finances no matter where you are, we offer an app that lets you do just that. Features: - View balances and make transfers between accounts. - Pay bills anywhere, anytime. - Locate North Shore Bank offices and ATMs.