Northeast Credit Union

Finance
Rating
2.3 (181)
Size
43.6 MB
Age rating
4+
Current version
5.0.5804
Price
Free
Seller
Northeast Credit Union
Last update
8 months ago
Version OS
13.0 or later
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User Reviews for Northeast Credit Union

2.29 out of 5
181 Ratings
1 year ago, Tomtom-24
Horrible user interface
What the heck were you thinking, and who was your focus group testers? This new interface and logic of organization is about as far away from user friendly as I’ve seen in a long time, and yes, I have experience in this field. Use of non standard icons, odd placements and color shading, and the change in making all accounts from a single person to come under one login is terrible. I do not want my business account under my personal or joint account logins. NECU needs to consider a ‘reboot’ of this new app, or risk loosing customers and having bad public press and risk not gaining new customers due to that. There are so many things wrong with this, I don’t want to spend time writing them all here. Try looking at a decent user app and interface, maybe a Bank of America, or other bank that has high ratings for their app, and mimic that. I gave it 2 stars for good security, but the user interface is a 0 star app.
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2 months ago, SgtFrenchy
Keeps Signing Me Out!
I use complex passwords to keep all my accounts safe. Because of this, I don’t know my password off the top of my head. So, I use “Remember Me” when signing in. Without fail it’ll sign me out after every use, it’s so annoying! What’s the point of remember me if it’s going to sign me out every time. If I can’t use this app on the go, it’s useless. I can just check on my computer when I’m home. For example: I just signed into the app, came here to check the reviews, went back to the app because it was still open in the background, and the app signed me out. If this app doesn’t get some sort of update to remedy this soon, it’s getting a one star and I’m deleting it. It’s not convenient at all, it actually makes things a lot more complicated.
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2 years ago, xíoraaa
Horrible User Interface
The new update they came out with where they ‘revamped’ the app was unnecessary. It was fine before in my eyes. Now accounts don’t show the correct amount, charges take forever to actually reflect on accounts. Everything is moved around. I used to like the MyMoney tool where it would tell you how much you spent and on what with a little pie chart. The list goes on. I don’t understand why they changed something that didn’t need to be changed.
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3 years ago, tatnicteack
Not friendly to folks abroad
The primary motivation for downloading the app was to maintain access to NECU abroad. It was an immediate scare to see that all balances no longer existed. I calmed down when checking the web login, then became frustrated that one of the most basic elements of the app (balance inquiry) did not function. It turns out different currencies throw this thing off. My iPhone was set to the region I was living in (necessary to use apps for the local region). I needed to switch the phone’s recon back manually to the U.S.. The trouble shooting was my responsibility because there are not obvious areas within the app to seek support with issues. It’s a otherwise sleek looking app. Although this is a single star review, it’s also likely this does not present a problem for a majority of NECU customers.
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2 years ago, Kimmycupp789
DONT BANK HERE
God forbid you have any fraud on your account - you’ll get blocked out of any and all online banking! FOR SIX MONTHS. You can’t even check your balances online, only call or go into a branch! During Covid I’m not going into a branch potentially multiple times a week. And I work all day, I can’t just call-and sit on hold for 20+ minutes- whenever I need to check on something. How am I supposed to pay my bills if I can’t see what’s in my account or what transactions have gone through? As soon as I can I’m leaving northeast. They have horrible policies, horrible customer service, and aren’t even that good compared to other credit unions! And I almost told my family to bank here! Hah! What a joke. Screw you northeast!
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2 years ago, MADHATTER1234597
New Look, New App, Simply Amazing!
This new digital banking platform both on mobile devices and laptop/desktop is outstanding! It is quite easy to maneuver, and I found the helpdesk extremely responsive when I was slightly confused about a transfer option. NECU is working hard to both maintain and improve all aspects of their relationships with their members and the community! You have to give them a try! ⭐️⭐️⭐️⭐️⭐️
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2 years ago, W puddle
Night and Day to the old app
The new (2022) Northeast CU app is amazing! My favorite features are being able to review your credit score, easily renaming and categorizing accounts, being able to link external accounts- now I can see all of my real time balances at other Banks from this app and just the overall ease of the navigation. I like this better than my Citizens and Capital one online banking .
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5 years ago, digger4
Face ID bug..
So I use Face ID on my iPhone to logon. When I am done with the app I click the menu to log out. I log out and then the NECUMobile app auto redirects me to the front screen of the app.... which triggers the Face ID which you guessed it.. logs me in again... I also have text alerts letting me know when someone is logging into my account so that just adds to the phun. I then have to log out again .. so I have to quick swipe up and kill the app using tile view... just a FYI.
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3 years ago, junk-1
Keyboard in the way
You can’t get to the submit button when on the bill pay page because the keyboard is in the way and there’s no way to get rid of it to click submit. You can’t even update an existing account on the bill pay page because the keyboard is persistent and you can’t get to the submit button. A lot of good that does you when half the universe is using phone apps now for everything!
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1 year ago, mtbykr7
Check deposit
This is the first review I’ve ever left. The old Appl was fine, the new one makes it almost impossible to use. We need the ability to deposit checks, and this takes that away. It takes at least 10 minutes to deposit one check if it works at all. Every time you try to take pictures of the check, and finish the process the app crashes or logs you out or freezes etc. Completely useless. Thought they would get it fixed, gave it over a month. Nothing has changed.
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5 years ago, Mainiac65
What happened???????
I have never had a problem with this app until yesterday. I was trying to check my balance when it insisted I create security questions. (Note to developers: Put a “later” option in. It is not always possible to drop everything and do something so stupid, and people still need their information.) Today I did the security questions, and the app asked me to do three more. On top of this, it appears the thumbprint login is suddenly intermittent. Please, step one: remove heads from rectums. Step two: fix app. Step three: go to career counseling and find a suitable occupation.
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2 years ago, crm12b
Good enough when it works
When the app is up and working, I can access what I need to. Unfortunately, it is always having issues and I get the message “we are having trouble accessing your accounts right now”. I can access everything from my PC no problem but this app is constantly either down or having some kind of an issue which makes it useless to me. Very frustrating.
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4 years ago, Maine to SC
Won’t open with new update
I have used this app daily throughout the year as I no longer live in Maine. I rely on the app to deposit money and check my balance. This past week I cannot get the app to open. I have deleted and reinstalled several times to no avail. So frustrating especially since I have been a loyal customer for over 10 years!
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2 years ago, Joey Auger
UPDATE!
The new update makes this app so much more reliable and usable! More features and abilities similar to their online banking. You can do more on your phone now than the previous version of the app. Such a great update, catching up to the bigger guys!
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6 years ago, Djlat
Works but New look and feel?
This seems like the first app NECU created. I am not liking it and miss the previous version. I am all for change as long it adds something but this seems like they went backwards. What’s with all the unnecessary white space? I haven’t tested all the features but noticed the awful login screen right away when I couldn’t use the fingerprint scanner on my iPad.
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1 year ago, M&M care friend
Easy to use
I wish you could look up checks you wrote by name instead of number. I was looking to see when I last wrote a check to Wounded Warrior and had no of finding out this information. Other than that I find your app easy to use.
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2 years ago, Meg2299
Amazing Update!
Northeast updated their app and it is like night to day! You can do credit analysis, nickname and group your accounts, place temporary holds on your cards, and so much more at the touch of a button. Not just easy to use, this app is SMART! Love it!
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2 years ago, PeteoAiga
Mobile Deposit flaws
Mobile deposit has some definite flaws. Often takes me 5-10 minutes to complete one deposit. The app kicks you out repeatedly when trying to take picture of the check, makes you log back in and start the process again. This has happened 5+ times in a row before finally working. Very frustrating.
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6 years ago, Jdugas655
Easy to Navigate
I love this app! The design is really simple, making it very easy to navigate and use. I’m also so excited about myMoney, which is on the new app! However, now I no long have an excuse for going over budget!
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3 years ago, D888888888888
Works Great
I’ve used it for a few years now and haven’t had any issues. Definitely not as snazzy or efficient as some others but it actually works really well. You can do almost anything you would need pretty easily.
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6 years ago, Gould76
New update: broken
App worked reliably prior to April 2018 update, though it still lacked some features. However, with the April update, fingerprint recognition now resets after each logout, account view doesn’t load properly, and app crashes much more often. Either redesign or find an app developer that can release quality updates that don’t break a ‘good’ app.
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4 years ago, Thisnicknameisridiculous
Don’t count on it - Not accurate or reliable
App is ok; handy for a quick glance but absolutely can not be trusted for timely accurate balance updates which regularly appear a full 24-36 hours after transactions have already cleared. Caveat emptor!
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3 years ago, harbinger9
Terrible update
This update is terrible. I use the app primarily on my iPad connected to a Bluetooth Zagg keyboard- and I use it often. With the new update the screen will not auto-rotate to a horizontal display- it only stays vertical, like for a cell phone. Makes it extremely hard to use. Also, there is no way to access the Messages feature on the app, only available on the desktop. Awful.
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2 years ago, Un Hppy NECU member
Not happy
Locked out can’t call they go home at 5:00 couldn’t get through this morning phone ridiculous wait time Only two days without access to my account Wish they would have attend there hours when they make big changes I guess I will be waiting another day to have access to my account
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4 years ago, Lucky Number Seven
Barely Works - Not featured paired with website
Northeast credit unions app is driving me to leave the bank entirely. It’s bizarre during a time in history like this that a bank wouldn’t invest heavily in their website and mobile applications. It seems as though they bought some off the shelf mobile application and shoehorned their credit union into it.
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2 years ago, ScuttleButt207
Huge Improvement
App was recently redesigned. Complete overall. Much better than it was!
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2 years ago, Kerkika
Works for checking balance
The bill pay option and mobile deposit option have stopped working. Please fix this!!
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5 years ago, Master's girl
Until things change...
My review will stay at one star until this app works better than it ‘isn’t’ right now. I say ‘isn’t’ because my lovely, previously reliable app won’t even load!!! No other app on my current phone (new iPhone XS, with LOADS of space, it’s not that) or old phone come to think about it... None have previously had this issue, only your app. I used to love this app! D: I used it all the time, so convenient! Now? I can’t even check my balance! With the current problems I’ll give it 1 star. If I could, I would give a ‘zero’ to start with because that’s how much I’m getting out of this app! Until things change...
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3 years ago, Medfica
Can’t deposit on iPhone 7
When I type a digit, the next digit I type deletes the first digit. This has been happening for a several months. My wife has a newer iPhone model and has no issue. I’ve deleted and reinstalled the app. No change. Deposit is the most frequent function I use on this app. Not sure why this began happening.
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1 year ago, cftey
Difficult
This is a very frustrating site to use most of the time I can’t log in. Site keeps returning to advertising- or the log in automatically posts my log in name! And I need to wait hours to log in at a later time. Hope you can fix this
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4 years ago, #dissappointed
Service failure
This app has worked great for me up until a few days ago. Every time I try to log in it gives me a “service failure” message. I deleted and reinstalled the app and it worked for a day or so and I’m getting the same message again. I use this almost everyday so I’m not impressed that it’s not working! Please fix!
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2 years ago, ajf6520
Could be a 5 but needs improvement should be a -5
When the app works it’s good but I can’t see any info on my credit card and what’s due or the due date and that needs improvement so I am not getting harassing calls because I missed my payment
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3 years ago, Love live its only one
Landscape mode
Hopeful the developers make the app landscape. It defeats using the app if every other app in my iPad works landscape and my banking doesn’t especially when I have the iPad in an enclosed case that sits landscape. Cmon fellas let’s get with the program.
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6 years ago, SiptahTV
Pretty solid but
The app works as intended, I wish they added the ability to ask Siri what balances are available for Touch ID and Face ID. Otherwise works pretty well.
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5 years ago, agerschwiler
Shared Account Issue
PLEASE UPDATE AND FIX GLITCHES! My husband and I share an account and when I view “my accounts” there is a glitch that says there is $0 in each account unless I click on them to see the balance. I would like to be able to see all of the account balances right from the dashboard/my account tab.
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6 years ago, srobin023
Very good app
App works great. Love being able to deposit checks from home. Would love to have it compatible with Face ID for iOS. My new phone doesn’t have Touch ID.
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7 months ago, bybye4 good
Sometimes ???
It works other times or is as difficult to use as it is to get connected with a “MEMBER SERVICES REP” they did a re-boot and now I have to play hide and seek to find my accounts. Then when I try to transfer funds again my account to not show.
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2 years ago, Salixx7543
Frustrating new app
New app is very frustrating. It logs me out constantly while trying to deposit checks. Takes 10 minutes and multiple tries to get it done. Old app never had these problems.
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2 months ago, No91174930202937
Worst app I’ve ever used
Whoever developed this app should find a new job. Absolutely horrible. Extremely confusing interface that makes no sense whatsoever, there was not a single ounce of logic used in the design process here. So many bugs and glitches. Terrible
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6 years ago, CCillo
Where is the Apple Watch app
App works okay. The balance listed in the main screen should be available balance. Gets a little confusing. ONE major question is where is the Apple Watch plugin??? It’s 2018 there should be a companion app.
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2 years ago, jimc3403
Junk app
Doesn’t matter if it’s the app or the website it won’t update my current phone number so I can add an outside account to pay my bills. As soon as my payment are done highly considering closing account.
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4 years ago, RunwayOneSix
Don’t bother to download.
This really has to be one of the worst banking apps out there. If I could give a zero star...I would. Why do you need to register your mobile number with the app to use the app? You can login using a browser on your ph but you have to register your ph no to use the app? Really NECU...?
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3 years ago, alexandrahorne
App doesn’t work on IOS
App stopped working on IOS/iPhone months ago. New version also doesn’t work. When clicking on the app it just pops up for a second then closes. Non-functional and frustrating.
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4 years ago, Mmmagggggg
App needs work
Probably one of the worst working apps I’ve dealt with. I am CONSTANTLY getting blocked out of my account, face recognition and correct passwords it doesn’t matter, I’m constantly blocked nearly every other time I log into the app and it’s incredibly frustrating.
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2 years ago, Doc kokomo
???
Can’t transfer funds from one account to another. Definitely less user friendly than the previous software
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2 years ago, LauraH19
New app is AMAZING!!
Love this new app- so beautiful 🎉 easy to use! Thanks for the improvement!
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3 years ago, Danny112rb
Doesn’t work
I try to log in with a new password i recently reset and still doesn’t want to let me log in, can’t wait till i switch to TD bank or any other bank than NECU
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4 years ago, catsyone
Crashes
This is the worst banking app that I’ve ever used. It keeps trying to load ad infinitum! The only way to get it to work is to keep deleting it and getting it back. Terrible app! And it’s all they’re offering to us members!
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4 years ago, Thisnameistakenerrorcode3
Bad app
This is the worst banking app I’ve ever used. Constant errors when trying to GIVE THE BANK MONEY. Then it will log me out, automatically try to log me back in, which locks me out of my account! NECU you could find a middle schooler to make a better app.
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1 year ago, Fluffwooddrive
Not intuitive, constantly crashes
Has crashed twice in twenty minutes and I have to log in again and reenter what I was doing.
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