This app gets everything you need done, but it is not the most effective banking app out there. It is difficult to navigate and find your account number/routing. And over all could be more efficient. I use many different banks and this app is probably the worst to navigate. Navy Federal has great online banking and I would use that as a reference for improvement.
Such a helpful app. Love the bank. Helpful people, lovely little establishment. But the app, helpful for me as I’m disabled. So this saves me from going to the bank quite often. That alone is worth 5 stars. But, there’s always a but, if the app is already open in my recent apps pages and I return to this app after I’ve been using others, when it’s selected &half resets, the screen shows up different than It normally does layout wise and doesn’t use the Face ID and it’s not even an option. I always go ahead and then close the app, restart it, and then it loads up and the screen looks normal again and uses Face ID like it’s setup to do and then works fine. I don’t know if this happens with other phones or just my phone (iPhone 12 pro max)…sorry for the long review, hope this review helps. I figured I’d let everyone know what’s going on with it. I love it aside from that. Keep up the good work Northfield Savings Bank, happy holidays everyone!
This is not a confusing app to use and I haven't had a need for anything more than it includes, (mobile check deposit, bill pay, money transfers). I do read reviews before installing an app to determine what users like or dislike about the app, but when a person gave this app 1 star because he/she didn't get their stimulus money just drives me crazy because that issue has nothing to do with the app. Please write meaningful reviews about the app, not issues you have with the bank.
I find the NSB app very easy to use. Compared to others it ranks ahead, especially in how expenses are categorized. If there was one quibble, it would be that finding where to select Deposits takes an extra step and for those who do that infrequently, it can be a tiny bit annoying. However, once set up in Deposits, making a mobile deposit is really easy and smooth. We are BIG fans of this great, locally owned bank!
I have had multiple issue with this app. Starting with log in issues to the app not being available. Sometimes face recognition won’t be an option and I have to reset the password. The when I am able to access the app, it is a simplistic design and I am able to get what I need from it. The check deposit work well and that is nice. The bill pay and transfer are in good function as well.
Since 1971, when NSB was the ONLY bank in the area that would consider giving a mortgage to a single woman until today with this ultra convenient electronic banking app, I have relied on the personal service I get at NSB. Even the drive up cashiers are super friendly and accommodating. Especially during the Covid crisis, this app is easy to use and safer than banking in person.
There is a field when you pay a bill that even the support person I spoke to couldn’t figure out. Still not fixed months later. Online deposits are a pain. The system requires that you write “For mobile deposit only’” AND the account number on every check. I work with four other banks and none require this. Your software should be smart enough to know it is a mobile deposit. I am considering pulling our org out of this account due to the issues.
I don’t get many checks anymore but I have difficulty depositing them. The error is the amount entered does not match the amount on the check. Ironically, this happens most often on printed checks, not on hand written ones! Then my only option is to drive to a branch. My wife’s bank allows her to override the error and make the deposit. NSB should consider this enhancement.
I’ve been using this for all of my banking since the pandemic started. Everything has been good, although I had a problem initially with mobile deposits. That was mainly an issue with technique on my part, and I have not had problems recently. This app has saved me from having to go out to do banking. Recommended.
for the most part i love the app; it’s pretty easy to navigate. my only suggestion is that i’d like to be able to view my account and routing number information somewhere on the app and/or desktop version. i spent a good half hour looking for it the other day, but everywhere i looked, the account number was blocked out except for the last four digits and i could not find the routing number anywhere. luckily, i was able to find the piece of paper i had written it down on, but it would just be nice to be able to find that info digitally.
Love this app, very convenient and updated often. Fingerprint also makes things so much easier. When I use to call the bank every other day for the automated get your balance it took 3+ minutes now I have my balance in seconds. I also really like to be able to see what was deposited and taken out of my acct.
Impossible to deposit a check by signing on the mobile app
It's literally impossible deposit a check in your account using your app because is going to tell you that you have to sign up in the app although you are already there. I tried uninstall end install the app again but all attempts are in vain. This keeps me out to use the account in this account as a primary because my other bank as an app that really works and in a safe way.
Great for needing information on the go, checking a quick balance or transferring funds. I don’t particularly care for the “view” of bill pay since the last update. Also don’t care for the fact that every nickname is taken when trying to do this review.
Northfield Savings Bank is awesome! Wonderful online site with a fantastic in house “accounting” system. AND customer service goes beyond incredible. A bank and it’s team genuinely care about their customers. Service, support with a personal touch. Thank you Northfield Savings Bank.
The mobile deposit option is really finicky and has a small limit. It’s hard for me to deposit a few business checks at a time. I also hate that I can’t see the checks that I’ve deposited. I can see the checks that I’ve written and are deposited, but I don’t get images of the checks that I deposit. That would be very helpful.
This app is very helpful and useful I love the color choices you can choose for your background but I wish it was a little bit easier to navigate because I check my moms account on it too and in order to do that I have to say I want to transfer money in order to check the balance and then I have to not do it
It all works but the bill pay feature is awkward especially on a small screen. Most irritating is the difficulty in finding a particular payee by sweeping thru a wide array of names. An alphabetical list, one name per line, would be MUCH easier and quicker
The app is adequate, but the bill pay section is about 10 years behind standards Ability to default to last payment auto-fill needed. biggest deficiency is mobile deposit. Deposit limits are ridiculously low, making me come into the bank on any significant deposit (which is triply hard as this bank is stuck in the 1800s in not being open on Saturdays) Also, on bill pay, it should calculate running balances on ALL checking accounts that are authorized for bill pay. Not having separate, and adding all amounts together regardless of account, is worse than not helpful.
It would be helpful to see your statements online without having to switch to estatements. I still want to get my business statements mailed (bookkeeper preference) but I also want to see them online. Other banks provide this service.
I love this app but this year it’s started to randomly sign me out without holding onto my login info. I have FaceID enabled but it still loses my password and I have to hope I remember it before it locks me out again.
Every other banking app has mobile check capture. There is nothing here that isn’t on the website. In this Covid crisis, one would think that Northfield Savings would give their customers a way to deposit checks without driving to the bank. I guess that they don’t want to spend the money, but they will take your money.
I’m legally blind y The web site can not be enlarged making it difficult to see just like the email! The tech people at DBVI can tell your tech people how to fix the problem. My phone number was up dated then when in bill pay it did not up date there. The bill pay is not as easy to use as my old bank.
NSB Mobile is Northfield Savings Bank’s mobile banking solution that enables our customers to use their phone to initiate routine transactions and monitor their accounts anytime, anywhere. Customers can view account balances, transfer money between NSB accounts, pay bills and even make deposits.