Reported fraud on our account over a week ago still no action whatsoever, apparently the money stolen from us is going to stay stolen and Northpointe couldn’t care less. And now the automated system won’t even let me through to a representative to get an update or get action actually taken. Guess if they don’t talk to us it just goes away?? Actually hope they sell my mortgage to someone else because they clearly aren’t up to basic tasks
Pretty good app. Like others have said the app would be much better if it showed the interest rate/dollar amount and had better mobile alerts (deposits, withdrawal above X posted, etc). Actually I don’t think there are *any* mobile alerts. Highly recommend the bank. With some tweaks the app could be great too.
The app has the potential to be really good BUT i can't get through paying one bill without it logging me out. Also I have face Id turned on and it freezes and makes me type out my password. When i get in the app it has reset and has face Id turned off. Once these bugs are fixed the app will be pretty solid.
It would be AWESOME if y'all could show the current interest rate for each account in the mobile app like you do on the website (especially since you kind of have to work your way up to the 5% interest rate on the ultimate account). It'd be much easier to check to make sure I'm still on the right track. Otherwise so far so good. I'd give it 3.5 stars if I could. There's definitely room for improvement, but I'm happy with the app so far. Just tried my first mobile deposit today & have had no issues yet.
I hate to leave such a bad review because the people at the bank are so nice. However, this app wouldn't be cutting edge 8 years ago on the first iPhone. The interface is clunky and if this was a joke you'd think they were trying to "go retro" with the interface. Unfortunately, this is a serious attempt at building a useful app. Simply wasn't ready for prime time. Clunky out of the gates, it doesn't even feature TouchID. I have an All In One account with a HELOC - Want to check your available credit? You can't. (Also, the ATM cards don't even work with ApplePay. Really?) This app is obviously an afterthought and it's a bad afterthought at that. I haven't even used bill pay yet but I have low expectations. Yet I'm hopeful I'll be surprised.
So, Northpointe Bank just purchased my mortgage upon my recent refinance and I find that both the mobile and online experiences do not allow me to pay my mortgage online, or arrange an auto payment, which I find appallingly short sighted.
BANK ANYWHERE YOU GO The free Northpointe Bank mobile app gives you convenient and secure access to your deposit account anytime, anywhere. Features • View deposit account balances • View transaction history • Transfer between accounts • Pay bills • POP Money - person to person payments To enroll in mobile banking, sign up via online banking at www.northpointe.com then download the app to get started! The Northpointe Bank mobile app is free. However, your carrier’s normal messaging and data rates still apply.