I think the app could be more user friendly. Switching from Wells Fargo, the app is definitely lacking. It’s hard to understand the checking and savings account transaction lists. If you have multiple users on the accounts, it doesn’t show which person made the transaction, and just the overall layout is very outdated. Also, not having the finger print scan to sign in is a bit of a first world problem. I wish they would modernize their app to be more user friendly and have a overall cleaner appearance. But other than that, the app does what it is suppose to do.
Well the update got NDFCU out of the stone ages but the "new" app isn't in 2019. I still feel that they are behind. In the app you should be logging in right away before any other options come up. I think when you go check your accounts it also needs a face lift. It is exactly the same. I feel like they just moved some things around and added face ID (which is amazing) to the app. Wish it was a better update with more features that made it like some of the bigger banks apps. I think this is where they are struggling at as people want new way to bank online and we thought it was coming since they pushed this new app so hard. I guess maybe they can get to 2015 within a few updates from here.
I wish people wouldn't write reviews and rate apps until they've taken the time to learn what they're doing. This app works fine, you don't have to keep resigning in and it didn't take a lot of brainpower to learn how to navigate. If I'd gone by the reviews of people who don't like change and don't give it a chance I wouldn't have downloaded this app, and it would have been my loss. So far, I've used it on my IPad only, but I'm giving it five stars anyway to offset some of the negative from the people bashing it without cause.
This app overall is ok. Yea it is annoying when you switch screens and have to re log in. Something's aren't perfect when they first come out people. NDFCU is prolly working out big fixes and such. We get updates for apps all the time that usually improve them. This is only the 2nd day out. Things will get better. Just give it a chance. All the feedback is good so I hope NDFCU is looking at that and taking the members comments into consideration. The members do come first at the credit union. Yes, it is a hassle for all this change, I have faith in NDFCU I think members should too.
The layout is better than the last app so it has the potential to be more streamlined. That's it--potential. The fact that you can't go back without re signing in eliminates whatever benefit you may have gained by the improved design. Besides that fact, the added "security" features make signing in just that much more of a hassle. The fact that you need to enter your account number and one of three security questions every single time effectively means you just have 3 passwords to enter instead of just one. But if a hacker is able to get his hands on your password, he probably already knows your account number and the security questions too, which leaves me asking "what's the point?" Awful upgrade, guys!
Finally Notre Dame FCU got it right. Thank goodness they reminded me several time to save my history or I'd be upset. There is an area telling me where the branches are and if they are open. Home banking is more functional and I can hold my phone in landscape and the app adjusts. Previous one was portrait only making the print so small. Like the QR reader too.
Honestly one of the worst mobile banking experiences I’ve had. IUCU, TCU, AAA CU, all have better mobile experiences. Way too many clicks, too many layers, the UI in each screen or area have different fonts, colors, menu and button styles and choices, etc. Not at all intuitive or responsive. The need to set up at least 3 unique user accounts/passwords for account access, mobile deposit, Irish account shield (so far) is bananas. Should be SSO within the app. Also no Touch ID and/or the inability to stay logged in is a serious detractor to using the application consistently.
Really solid app. Much much more capability in this one, and I like the overall layout. Takes a little getting used to but as does anything you use for the first time. Very glad remote deposit will be added by the end of April. I love that the CU actually listened when we said the old app was too limited!!
The new "upgrade" is absolutely terrible! We are much more limited with what we can do within the app, all of my old account information is gone, and we can't do everything that was promised with the new app - i.e. being able to take photos of a check and having it deposit into your account. Navigating the app is awkward and you have to log in constantly. I used the old app daily and didn't have any complaints. This new app has been nothing but a headache and it has only been available for a few hours.
Installed latest updates, now app crashes and won't open on my iPhone. I don't have ios8 installed yet but that shouldn't be a requirement for the app to work. As far as the actual app which I had been using, it's just okay. Don't like entering user name and security question multiple times while using it but I understand the necessity for security reasons. Haven't used the remote deposit simply because I don't want to create yet another login and password.
Still unable to launch the app & the reporting through the site does nothing. There is no where to contact them except through the tech support on their site and that is a joke. This app is the final straw for me. Their locations are too spread out and inconvenient for me to deposit my paycheck and the remote deposit feature has saved me hours, but now I cannot even use the app to check my account balance!
An app should not be a mobile version of a website. An app should be streamlined and simple, allowing people to quickly check balances, make deposits and transfer money. This is the worst banking app I've seen (and I've got four). It's clunky, crowded and confusing. The check capture camera for mobile deposit makes it impossible to take a decent pic of a check. Research other bank apps and try again.
One thing that would greatly improve the experience would be a single sign-in for all the services in the app and the inclusion of touch id support. This would make it so much easier to get into the system. As an aside, one thing that is keeping me from making NDFCU my primary financial institution is lack of support for Apple Pay and how non user friendly and poorly designed this app is.
The old app was far better, in my opinion. This new one is clunky and feels like more of a hassle to get to my info. It doesn't even feel like a true iOS app, but some type of web app or something. Also, I am disappointed that after all of the closings and transfer to this new online system that the remote deposit feature requires its own separate app. Can I go back to the old app, please?
Previous app had more functionality. Current app does not display scans of cashed checks. Have to constantly hit forward/back links to see history for more than 3 entries per screen. Less payee information now than in past. Hit the wrong link and you have to sign into the app again - security is good, but this is ridiculous. Big build up results in even bigger disappointment.
If there was a way to give it zero or negative stars then that's what it would get. Design is terrible, functionality (if you can call it that) is barely existent and frustrating every time I even think about having to use it. We have moved away and are constantly being held hostage by how it doesn't work or do what it is supposed to. We will be closing our accounts their shortly...
The old app was so much better than this current piece of garbage. The design is terrible, the log-in portion has two many steps...one wrong click and you are signed out, it's annoying. Not to mention I don't have transfer access to every account (home mortgage) like I did before. This is an epic fail NDFCU.
People always say "don't fix what isn't broken." Too bad the people from NDFCU didn't listen. This new app is the worse upgrade ever as it takes too much time to log in and the pages are too cluttered. It is more like a website than an app. Very disappointing, should bring back the old app.
The new app is too bulky and clunky. It takes too many moves and swipes to accomplish something and feels too much like the web site. If I wanted to use a web site, I'd sit down at my computer to use it. It would be nice if it could go back to the old lighter app so I could get in and get out without all the hassle.
Functionality is as good, if not better, than prior. Easier to move from one acct to the other. Transaction history prior to April is available via estatements. All post-April 1 data will appear as usual. RDC is a separate app now, but will be incorporated into this app shortly. I hate it when someone moves my cheese, but in this case, the pain is worth the gain.
Too many steps to log in. Does not remember my member name. Now it bombs as soon as I select the app. The previous version was far superior as mentioned by other reviewers. On the older version, my member name was assumed on my device and all I had to enter was my password. Now I have to enter the member name, password, AND security question!
I have been trying to use this app for months. Have downloaded and redownloaded this several time and it always has errors. The mobile banking section does not connect with the server. The old version at least told me my balances!
This new app is a downgrade from the old version. The old version was sleeker and easier to use. This new design seems like it was created for an old iOS. Not impressed at all. Remote Deposit is also broken. It always crashes the app.
Cumbersome, small text is hard to read, too much login hassle. Probably more complaints if I have enough patience to try this again. You went 2 steps backwards. I hope the rest of your banking 'upgrades' aren't like this lousy app.
The latest release is missing the auto-rotation. It is very difficult to use this application now if you have an iPad with an attached keyboard in landscape mode. Would someone please fix this? (Does anybody test this stuff?)
I don’t know what programming tools were used to patch this together and actually make it run on iPhone. It resizes the screen in some sort of compatibility mode. Then it’s not a native app. It has a browser that displays ads for the website. It’s easy to click in the wrong place and end up in Safari. Plus, now I can’t log in to remote deposit. I’m guess it’s some sludge to reuse android code with no thought for UI? And why don’t they beta test? For how many more years will NDFCU ignore feedback? 5 more? 7?