Was told by the Teller I could easily connect my OneAZ Credit Union account to an external bank account for easy transfers. Not only did it take multiple attempts to finally get it connect because of an “address mismatch,” once it finally did connect my external bank, I still couldn’t transfer funds between banks. I could only view balances. Perhaps there is an “operator error.” But to get charged $10 for an “address mismatch” on my bank statement and still not be able to transfer funds electronically is very frustrating. I would have gladly paid $10 for the convenience of electronically transfer funds between banks. But it still doesn’t work. And I don’t have time to go through the worst Customer Service systems you can call for a company. If you need help from OneAZ with a live person phone call, you had better prepare for a very long call with lots of transfers and extremely poor phone support.
Been using this app for 2 years and it’s been great. No crashes or anything. Security of info is great and ease of use is on point. It even has Zelle built in which is kinda dope. Definitely has always done everything I needed. Only thing that is a downer is that on pending direct withdrawals from my account, not debit card withdrawals. On direct withdrawals the overall account summary is accurate on how much money is in my account. But when I click into my actually checking account to see the details it shows the total amount of cash in my account even though there is a pending transaction that when completed will deplete my account. Basically when there’s a pending transaction and I have 500 dollars in the account, only 400 is actually available if I don’t want to overdraft my account. But once you know to watch for that it’s easy to avoid overdrafts.
I moved to Tucson from Michigan over a year ago. Needing a local financial institution, I researched the local credit unions and found One AZ, with a branch near my new home. OneAZ made it easy to set up my local accounts, and are most efficient and friendly. I feel that I receive small-town service in this large town, which I was looking for here. I’ve had excellent service, and the staff at OneAZ seamlessly helped me recently, when my debit card was compromised, to replace the card with no wait time for the replacement. They notified me when suspicious charges showed up on my account, and credited the charges back to me while they investigated the fraudulent items. I’m very, very happy with the services OneAZ offers with accounts, making it easy for this senior non-proficient computer user! I enjoy easy-to-understand instructions to the mobile banking, making it easy to bank from home. The best thing about OneAZ is that I have easy access to actual employees when I call!
I try to go back and a cursor popped up over the back button like I was editing text. The back button didn’t work. Then tried to use Zelle to transfer funds (because I can’t do it on the Zelle app because Zelle tells me One AZ can do it in their own app) and it has a loading menu almost that says to click the open window button, which is grey and can’t be clicked. Also, why is there a message looking button in the top bar if you can’t actually click it? I assumed it was for support and contacting the credit union. Like the back arrow, it is a picture and not an operating function within the app. Yes, my app is updated. The app isn’t fully functional, I like the idea of some of the new features and layouts. However, the oven is still on and I am currently waiting for the app to rise and be ready to serve its customers.
First, the app works great! I've maybe had it crash on me once. You can see all your accounts, transfer funds within, and your balance increase and decrease exactly with each transaction. Second, all the people in multiple cities that work for this bank have impressed me. Tucson's tellers were so positive and welcoming to me as a college student. Scottsdale's crew were so helpful and informative when I got married and my husband and I started making plans. The phone line workers who reset passwords, help with online questions make you feel like you are very important. Third, it is the chaos of the holidays and I just got a phone call from them alerting us that my husbands card info had been used to make questionable purchases. Sylvester walked us through the steps of getting a new card, checked off all the info for their fraud report, and did it within the day the charges appeared. Thank you so much, OneAz.
So the app is a standard bank app but it does have some good features for those who wanna play with the financial and budget systems. It lets you hide individual accounts from view which is good if you want to save but not be tempted by your savings. You can set limits for spending and set finance goals with it. It is a bit limiting, I wish it would let you do transfers between banks a bit easier and each feature is limited. An example is your finance goals can only be for about 3 topics and the spending limits only go down to a month or for individual transactions.
The new mobile app for OneAZCU is terrible so far. I hope you will make vast improvements so that it works as well as the flawless old app. Please increase the font darkness for us older folks. That faint crap is hard on the eyes. Most of my bill pay information disappeared. A list of accounts with no account numbers is not helpful. Sure, I can nickname the accounts so I can tell which is which but why should I have to? Very disappointed in this “new and improved” experience.
This is by far the best fintech banking app I have used. The app allows you to see all of your accounts from other banks you use (other savings accounts, credit cards, etc.) and even shows the balance and due dates for all cards inside the same app. It also shows the history of all transactions, from all other banks/cards in the app. And I’m glad OneAZ went away from PopMoney and now uses Zelle. 🙌
No complaints on functionality here. However the deposit process is slower than I’d like. Lots of words have to be written in the endorsement - so many that I ended up buying a stamp with the words on it. (But now that I have the stamp please don’t change the requirements!) It also always seems to ask if my front facing photo of the check is clear enough , which requires a few extra taps to confirm and more waiting time to clear. While still faster than driving to the bank I’d prefer a more streamlined process which allows me to complete my deposits faster.
I like everything . easy to navigate, awesome customer service, easy navigation, online check deposits, except not being able to pay direct payments. They require to go to bill pay that’s takes too much time. Am I missing something?
Used to be able to log in from my phone and see all my accounts: business checking and savings and credit card, two sets of personal checking and savings accounts. After the change/upgrade/improvements, I can only see one line of accounts. And going to log in from my desktop rejects my login almost every time- I know that problem is a different department, but it’s really frustrating. Two stars because I love my branch in Flagstaff, Az. Otherwise, the technology for this company has been a major headache.
Before they updated the app it worked so much better, absolutely loved it so much more before. It doesn’t show you your charges as well as it used to, like pending or processing and it doesn’t show your available balance accurately anymore. On the main page it shows the available balance but then when you click on it to open the account it shows a completely different available balance.
The OneAZ app is so helpful to use! I have immediate access to pending transactions, the ability to process checks remotely, etc. Wherever I am, I can immediately check my information without the hassle of going online or going to the bank. Highly recommended!!
I was reluctant to switch from the big banks with easy to use apps. One Az is right there making it just as easy. I like the friendly customer service when I need customer service!! Thanks and I’m glad I Switched !
These frauds look for every opportunity to fine you and hide behind small print technicalities when automatically creating certain account terms and settings to work against you and then fine you when you utilize and existing feature that you didn’t request. Their support is never available and all automated responses and the help features in the app never work. The app is terrible but the bank itself is a scam. I was optimistic about supporting a local credit union but these people are garbage.
I sure miss being able to go to the widgets in the Apple phone to look at my balances and have quick access it was a great help before you updated this app I’ve been a customer of yours for over 20 years hopefully my word has some weight please put it back thank you Clyde Drummond
Previous to the app getting a big “tech upgrade” it was working flawlessly with no hiccups. Now after the update, it no longer reflects any charges to my debit card immediately like it used to. It now takes several hours for my charges to be updated in the application. The app in my opinion, was much better before than how it operates now.
Absolutely ridiculous that it still doesn’t work & now, I can’t open Zelle, regularly to use it. It sends me to OneAZ and guess what… I can’t use it. Fix this nonsense, at once! Otherwise, everything else works fine.
This started off great but now the txt is so small I can barely read it. They should have kept the previous version, or at least gave me to option to keep that one. Almost unusable so I may delete it. Even with glasses on hard to read.
Best credit union financial app in the market! This is what a financial App should be designed and executed !!! This is an excellent app much improved with the latest update as well. Keep doing these updates we love it! Thank you.
If there was a way for my credit card to also show up and a way for me to make payments through the app, it would be perfect. They did an update and I still can’t do it. It’s frustrating because I don’t have a personal laptop at home where all my bills and statements are located. If I’m missing something please let me know!
Love the app however sometimes it will not allow me to pay for my credit card account which is also through AZ One? Then when it goes to the late fee and you can’t pay on line. Not sure what is happening? Thank you, Renee Mascher
I can do all of my banking, but the font selection is pretty awful. For example, I am typing this review in a blank font on black background and can see nothing. Also, in characters on the screens are typically spider thin and not scalable. I need to use a loupe to complete my transactions.
I love this app. I know what I have in just a moment and no longer need to just hope I have enough! Keeps me honest and up-to-date! Hate the nickname to submit. Makes it hard to submit a review. Everything is taken! Took me 15 min to submit.
I switched from a local CA credit union just recently after being with them for 3+ years and maaaaaan their app SUCKED compared to this one. This app is amazing and the credit union is amazing as well!
Easy to look at everything however when it comes to doing account maintenance like updated my phone number or my email address the application keeps closing out on me. The app and my phone are all up to date but this issue continues.
App is broken with Zelle not working. Support cannot give an estimate when Zelle integration will be fixed. Update: for those struggling with Zelle, make sure you have your mobile number listed in the app under Settings - Profile. This fixed it for me.
The site was very difficult to navigate and I was given the wrong information by reps on multiple occasions, however, it’s gotten better. Reps could use some training on material and customer service skills
Mobile deposit, the only reason I got the app, is terrible. About 50% of the time it will return a check saying I need to endorse the back, which I did. And of course in my message there is a nice picture of the check, endorsed on the back and everything. Now that OneAz is getting rid of mobile deposit from their website I might have to find a new bank all together.
When I’ve tried to pay using a non OneAZ account, it tells me to read the terms and conditions, and after I do, it resubmit all the previous information again, and when I check the box for reading the terms and conditions, it tells me to re-read them, and it takes me back to the beginning. And its a perpetual cycle.
The new version of the app is definitely going in the wrong direction. You can no longer have the account balance wizard on your iPhone screen, so you have to log in just to check your balance. How is that an improvement?
In the most current version of this app. Voiceover users are no longer able to utilize the transfer function as it is no longer accessible to voiceover users running iOS. In addition, there are other bugs that make it unusable for voiceover users.
First off I have a hard time with how small the font is on the updated version. The functionality is meh… I have not been able to use the Zelle feature and the app is glitchy. Not an improvement in my opinion.
Overall a solid app, but missing a few convenience features. #1 if I’m automagically logged out, take me to the sign in screen which can log me back in with Face ID. Why add an extra click when there is only one destination? #2 Dark mode? It’s 2021. Should be standard, if not on the backlog. #3 why can’t I click the “messages” icon in the header? It looks clickable, but isn’t. There are other places I cannot remember at the moment.
Works great for check balances and transferring funds between accounts but why the heck can’t I pay my credit card bill in this app like I can with every other banks app I have. Can’t even pay it on the mobile version of the website on my phone.
Enjoy fast, easy access to your OneAZ Credit Union accounts anytime, anywhere with the OneAZ Mobile Banking app. Now you can bank when, where and how you like! Features: - Deposit Checks on the Go with mobile check deposit—no ATM required! - Financial Wellness Tracking to set savings goals, monitor cash flow, and analyze your spending. - Account Dashboard capabilities to view and manage all your OneAZ accounts easily. - Card Controls to manage lost debit cards or set travel alerts. - Transfer Funds Easily between accounts and make payments on your OneAZ loans. - Pay Bills and schedule one-time or recurring bill payments to manage all your payments in one place. - Find a Branch or ATM with the convenient locator. - Get Real-Time Support with live chat and secure emails. Plus, get peace of mind knowing your transactions are protected by 128-bit SSL (Secure Socket Layer) to prevent unauthorized access. Not a member? Not a problem! Visit OneAZcu.com or call 800.453.9897 to open an account today.