When this was first rolled out, I downloaded the app, put in my info. It functioned PERFECTLY AS IT SHOULD. I could scan products to see if they were eligible for my OTC Benefit. I didn't even have to call after finding out how to do this. Shortly thereafter, I was locked out of my acct. I worked with a support person. They almost insisted that I was doing something wrong. I had already tried all the fixes, I entered my birthdate incorrectly the first time I tried to sign in on the website rather than using the app. This was when I was locked out. 3 or 4 months, we emailed back-and-forth, tried different things but it was never fixed. I understood from calls to customer service that the problem is with the app. So for nine months now, total, I have had to call to get my balances, I've had to call to see if products were covered. I can say now that it appears to be working again as it did in the beginning and I appreciate all the hard work that went into it. Ease of use has improved greatly.
The app makes it much easier to check the items before you hit the cash app but I find at Walmart the app says yes the item is eligible but when I get to the cashier, it says no it’s not eligible. I find a lot of Walmart brand items are not eligible once you reach the cashier and I don’t understand why, I guess it’s what you call a work in progress otherwise I really find using the app so much better thank you
This app has been a lifesaver honestly! I have been having the most difficult time since being i employed ontop of my health issues. This application has allowed easier access to benefits of being apart of the program with visual representation of healthcare visits, rewards, and account history! The only negative feedback I have is the fact you can’t change your primary care physician or any other provider you visit through the app. Otherwise 5 stars!
The food helps all of us older people get healthy meals and I think you all so much for putting that together but I lost my benefits and void and they shut me down but I got my benefits back and I am getting my food again starting January 1, but again, I think all of you forgiven us older people and elderly to card food
The OTC app is probably the most responsive and easiest app of all. I appreciate very much my benefits and the ability to use the system without any hiccups. We elderly oftentimes have issues keeping up with the newer technologies but the folks at OTC have done an excellent job with their part of the system. Thank you.
They’ve made this app easier than the previous apps. Easy to access both my wife’s card and mine also. Appreciate being able to scan a product to see if it is a qualified item!
Update the otc app today but when I try to put in card information ( it’s WellCare) insurance it’s a message saying card number is not recognized. I tried several times and same thing happens
Why oh why do you fix something that wasn’t broken developers and InComm? The app worked fine - until you “updated” it five days ago! Now NOTHING works. Stores? Nope! Product scanner? Nope! Your support is also a joke. The email address came back undeliverable. You call the number and are told they have to transfer you 2 or 3 times. Does ANYONE know what they’re doing? PS: contact your insurer and tell them to fire InComm for offering such a lousy and frustrating app.
I’m so disappointed. This App worked perfectly until I updated. Now it doesn’t work at all. Can’t contact the developer and Apple say “to bad” they have nothing to do with it. Any one can put a App in their store good or bad - work or not Apple doesn’t care. I thought the Apple store only had legitimate apps but apparently not. I was told by Apple Rep the apps could be legitimate or not. Very sad 😢. Wish you had negative stars. I would give both app and Apple negative 5 stars.
I am not able to get the OTC app to load when inside my local Walmart therefore I am unable to scan products to see if they qualify. I am on the store wireless and also have deleted the app and downloaded again and will see if that helps. Inconvenient.
I really like the app, it gives me information about jobs and different benefits that I can try to get. It’s also nice to be able to see your balance from your rewards earned. I wish the app showed a number to call when you have questions.
My partner had a hearing exam and and received a pair of replacement hearing aids — all at a modest cost of $500 from a university speech and hearing clinic. The OTC card was to be used for payment since there was far more available funds for this. Payment was twice declined. The reason ultimately given in response to calls to CONVEY OTC was that the university was not in their system. No one including Convey OTC employees believes that the people was provide hearing, dental or vision services must be in a network. They refused to honor their obligation.
My life style as improve since this program began, I started buying healthy food and vitamins, and Boy do I feel better can’t see enough for the program glad to be part of it Sincerely Tony McComb
This was a great app until the last update, now the scan to pay has been removed making the app useless to me and I’m not able to get the items I need on a daily basis. Very poor customer support when called, if they would actually read the reviews they would know something needs fixed!!
Used the card twice no problem. Used card third time at the same store and card came back as invalid. The app showed $103 left on card. The transaction was for only $38. All purchases were scanned with the app and came back as eligible.
I don’t like that when I purchase a few things quite a few things then I get up there to pay and it won’t pay all of it yet I scan everything and it says it’s eligible
Since the upgrade scan to pay is not available. It says the OTC network app is down and undergoing maintenance. Love to use this when I’m out and about and just need to pick up a few things. Please fix this as this is very very helpful.
It will show purchases and balance but there is no “Scan to Pay” link to pay with my phone. According to the FAQs there should be a Scan to Pay link in the menu. I found this the hard way while in line trying to make a purchase at a retail store.
I would like to know the brand of body and hand wash that is covered in this plan. I would like to see you add a 3 in 1 daily clean shampoo,body wash and conditioner for men like (suave), please reply if you have one or why you don’t. Thank you!
Being an allergy sufferer this time of the year it really comes in handy when you have an attack over the holidays and really need to function for family.
I see there was an update a week ago but I used to use scan to pay at the register. It’s no longer available. Why was it removed. This was very convenient
I’m always grateful for my UAW benefits and the OTC card and app just make it simpler to use. It’s worked very well and allowed us to buy our products everywhere we are. Thx for your continued support well into my retirement.
I can surely indicate this new OTC Network card since June 2023 finally provides the accurate benefits always Previous ones were troublesome indicating acceptable to purchase, but when at the counter they were denied. That caused me to keep returning them to find ones that would be covered. Many times not being able to buy what was needed. This new OTC NETWORK corrected all those issues and not a single issue occurring! Thus why I rated it a 5 and very deserving!
Now I don’t have to have the cashier rescan my groceries to find out what food my otc card covers…Now I just scan the product and see what groceries are covered before I get to the register….😊 Stress Reliever
It takes so much time and effort to find a store that has the product (s) that I need…..and have been purchasing on the OTC card for years…. Some stores don’t approve a product that 1) has been accepted many times in the past, 2) that they approved previously …..
It is much better now than when it first came out. But today I was having a hard time picking up the name of the store I was in. It didn’t show up any place. I had to keep hit buttons. I appreciate this !
Having this allows me to be able to afford to get my vitamins, bandaids, Tylenol cold medicine and so much more that I couldn’t get with out it. I’m on disability and a very tight budget so I am so thankful for this true blessing
Thank you so much for this. I never heard of this so by the time I found out it was $60. I can’t thank you enough this really helped me get through the month of March.
It is a wonderful benefit to us all who receive this credit for your services rendered. It is also a benefit to us who come in for services to maintain our health. Thank you 👏🏾😁
I have the OTC through my insurance coverage. I have learned how to access my account and how to determine what products are covered allowing me to enjoy the full benefit of the program.
It doesn’t let me sign up for the app because it doesn’t accept my health benefits visa card number. I would like to have a scanner before going to check out to find out the items I picked will be accepted. Why does my Visa card not accepted? I wish my card will work. Please, I beg of you to fix this issue so I can use the app. Thank you 🙏
I’m very very satisfied with my OTC spending account and App , I’m very thankful that I can shop from home I don’t even have to go and shop for , very convenient so thanks alot
It was a great feature I don’t know why you guys took it away. It provides pay options to those who either forgot their wallets and convenience when you’re already scanning eligible products.
Overcomplicated benefits are a roadblock to healthy living. The new upgraded OTC Network® app is here to make it easy. The OTC Network app helps you track, manage, and maximize your health plan benefits. It’s your one-stop shop for everything related to your benefits card. Log in or create your account, and the OTC Network app will connect to your specific plan.* The dashboard of your app will give you a quick and easy-to-follow summary of all your current benefits and available balances. You can click any of these benefits to view their details – as well as quick actions related to the selected benefit. • Check your available balances • View transaction history • Search for eligible items • Shop online • Find a retailer near you • Scan product • Scan to Pay *Your plan has a specifically tailored list of benefits that work best for their individual members, chosen from the wide range of solutions offered by the OTC Network through InComm Healthcare. Benefits may vary by plan. Go to MyBenefitsCenter.com to learn more!
