I want to thank you all for putting up with me since I moved to Kauai and still only have you as my bank. The Torrance office branch are great and for sure great asset’s to your team! On to a new year and yes I will open up a little account here on the island . It’s about time but keeping you as my main bank. Thanks again! Paula
PPI is not a giant corporate bank. It is not a puny family run operation. It is a relatively small, friendly bank where the tellers recognize their customers and everyone works together to make banking work well and run smoothly. The online service reflects those values and characteristics. Over the years, I’ve witnessed many changes as the online operation grew with increased opportunities and services. Of course this brought more complexity. But the fundamental character is maintained. As I found I needed help to understand new options online I knew I could count on personal, careful, caring assistance which I have found at the bank and on the phone. I am truly so happy to be a PPI customer.
Don’t get caught in an online SCAM at this bank bc they treat you like a criminal and close your accounts and cause you further pain and shame. I had to go through further humiliation bc my mom still has accounts there. She had to close and reopen her accounts bc my name was associated with her accounts which was a HUGE MESS having to fix all the auto payments and even had to take my 88 y/o mom to stand in the sun in line at the Social security office to fix her check from them. We ended up calling them from the social security office bc the so-called manager never gave her a receipt with her new account number on it! I hate this bank and had banked there for over 50 years but when I take my mom to this bank and they treat me like I’m a criminal. IF IT WAS SUCH AN HUGE MESS I’D SWITCH MY MOM TO ANOTHER MORE ACCOMMODATING BANK THAT TREATS THEIR CUSTOMERS WITH MORE RESPECT!!!!
Ever since Pacific Premier took over my local bank (Heritage Oaks Bank), I’ve had to deal with this awful app. I update my apps often, so that’s not the issue. The Touch ID often won’t work. Every time I log in it wants to take me through the steps of how to use it. Whether I tap on the “Skip” icon or the “Later” icon, it just keeps popping up over and over again. There is no option to put in a memo for yourself when you transfer money from one account to another to help you remember why you transferred it (this is an option in the Chase app). It is just not user friendly at all amd it’s very glitchy. It’s always been this way since I began using it.
This bank really does try to meet and exceed your expectations. They LISTEN to you, they explain procedures and they will answer all of your questions. I have had both personal and business accounts with Pacific Premier. I have never been disappointed in their services.
We’ve banked with Pacific Premier for many years and have always had the best experience as clients. We especially are grateful to Sandi Goodall who always goes above and beyond to be sure all our requests are handled in a timely and positive manner. She’s a great asset and only makes the bank better!
Pacific Premier Bank has all the conveniences of a modern bank, but with the friendly service and attitude of an old fashioned small town bank where they knew your name and cared about you. I’ve been with them for years and I highly recommend it.
Overall I’m happy with Pacific Premier Bank. Their online website doesn’t easily show past transactions past five entries. The app works well, but the print is lite and small. This barely works for people past the age of 55. I feel they could make a few rather small changes and the user would have a much better experience.!
All regular checking and savings accounts are subject to PUNISHMENT FEES for not maintaining a balance the bank wants you to have. I have 4 checking accounts, with more than $10,000 in the bank. One account dropped below $500, and I was PUNISHED with a $10 PUNISHMENT fee. The only accounts not subject to this PUNISHMENT fee is the Lifestyle checking. Regardless, whether you have $5000 or $5, it costs the bank nothing extra to manage either. So, why the PUNISHMENT fee? GREED! If you’re looking to avoid being PUNISHED, choose a different bank.
Depositing mobile checks with pacific premier bank is so easy, they cut out all the hard work, thanks pacific premier for making my life that much more easier!! I would definitely recommend there services to anyone!
This app makes it very easy to check my balances, make transfers, make a check deposit, and schedule bill payments where every I am at! It is a easy to use app without all the complications I’ve see from other banking apps.
On a regular basis this app does not work. It doesn’t recognize that the facial recognition is activated constantly. The app just stopped working again for the umpteenth time. You can’t get any details from the checks that have cleared or deposit detail. You have to go to the website to get this information. What is the point… oh I know… just checking my daily balance >:(
The good old friends of the past are gone as once again, Fullerton community bank, formerly Fullerton savings and loans, then, Opus Bank, then, Pacific Premier… The robotic nature of this new group is beyond comprehension and customer service is so far from there service model. it’s hard to fathom, all the good people have been replaced nobody’s kind… Just a bunch of robots in the banking system, obeying somebody behind closed doors…
Has a great look, but you cannot even pay a bill off this app. You have to go to a browser. I even called the help desk and they said it doesn't work. All its good for is transferring between my accounts and review balances. Not really a banking app if you can't pay a bill or write a check. I didn't even try to deposit when another reviewer said that doesn't work either. TOTAL CRAP!
App is easy to navigate and has a nice interface, though check deposit within the app has never worked for me. I have even tried to get help at my local branch without any luck. Please fix this for a higher rating!
Not only does this app crash almost every time I use it I can not send money through Zelle unless the person receiving it requests it well at least until now I can do anything on this app all it does is CRASH I’m going to a different bank this one is a joke and I’m not laughing when I can’t pay my bills on time
My last withdrawal from a bank I was told too use for a wavier of bank charge. The FACTS ARE THAT A LIE. I HAVE BEEN A LOYAL CUSTOMER SINCE 2004 MY ACCOUNT IN GOOD STANDARDS SO I WAS DISAPPOINTED THAT A FEE WAS ATTACHED TO MY ACCOUNT FROM A LOYAL fixed income
This app is unreliable and is getting worse. They do not seem to test this app properly before release, so updates break things that worked. Support is practically nonexistent - they will note problem reports and promise to follow up, but never actually do anything. Totally unacceptable for a banking app.
Money transfer feature doesn’t work in the app even after I set it up on their website. Transferring money on the website works just fine though! This app is only useful for checking your account funds.
The only thing this app use to be good for was to check my balance. Now, I can’t even do that. I can’t even log in. Keeps saying it can’t recognize my device. Not impressed with this app at all. It’s extremely frustrating and has me considering a move to a different bank
This app is ridiculously slow for iOS. Features are elementary, it never loads, constantly clocking. Face recognition is hit and miss. It often tells you to re-sign in manually. It’s 2024 get with it.
Zelle has disappeared from the App, please fix this ASAP !
I have been using the PPBI app for several months without a problem. Suddenly, this week, Zelle is no longer an option , which was the only reason thatI needed this App. I tried calling PPBI customer service, only to be told thatZelle “should” be in the App. Please put Zelle access back inti this App immediately ! I will happily update my review, when Zelle is restored
Over half the time I try to open this app, it gives me errors and unavailable. Not a very reliable app for banking if you can’t access your acct when you need to.
Start banking wherever, whenever with the Pacific Premier Personal banking app for iOS! Available to all Pacific Premier Bank online banking clients, the app offers connectivity to your account(s) within Pacific Premier Personal Online. The Pacific Premier Personal mobile banking app allows you to securely make mobile deposits, check balances, schedule transfers, pay bills and more. Easily log in with Touch or Face ID and bank on the go today! Securely and easily access: Accounts - Check your latest Pacific Premier account balance with 24/7 access and search recent transactions by date, amount, or check number. Debit Card Controls - Instantly enable or disable your debit card to control usage, set maximum transaction limits, control transaction types, and more. Zelle - Conveniently send person-to-person payments with Zelle. Locations - Find nearby Branches and ATMs using the location feature of your device. Simply search by zip code or address.
