The new update is a major overhaul and improvement over the previous mobile banking app. It provides much more info and features that you can find with larger financial institutions. It really brought the PCFCU app into the current mobile banking era. BUT... unlike the online banking web interface, mobile banking does not allow custom views to be setup, so all of the accounts my name is on are listed in my default view. It seems locked on the assets/liabilities view. I have to scroll down through all the clutter to get to my main account. It is nice that i can do a quick-view of my main account balances, but it would be useful to have the same ability to set a different default view on mobile, like you can using online banking.
Since completing the 17 update for my phone, the app will not work. It comes up with a message saying please wait while we’re getting the information you requested. I have deleted the app and reloaded, but that did not work.
Your old software was really fine and I didn’t have any issues with it. Then you “improved it” and did away with the deposit information on pending auto deposits. Now we get info that it’s pending but you took away the date it will be credited. Never take away functionality. Another new thing I don’t like is you combined accounts that have me as a common account holder. I have accounts with two different people. They were separate accounts for a reason yet you decided to put them together so the person on each account could see my financial status on the other account. And when I discovered it and contacted you to undo it, you told me I was stuck with it. The harm was already done and my business was shared with people who didn’t need to know. Go back to the old way. If it ain’t broke, don’t fix it.
I absolutely love banking with them and of course having the app makes banking even easier. I can pay on my credit card and car loan that are both financed with them without having to use external sites. Just move funds between accounts and sign out. It makes banking less of a hassle and much easier to keep up with. Every time I go into a branch I’m greeted with enthusiasm and helped with the greatest professionalism. Making the switch back to a credit union was the best thing I could have done for my banking experience.
Having the App makes it so convenient to use anywhere. I keep a small balance in my checking account, but for those times we’re out shopping and see that incredible have to have item… I can do a simple transfer in less than 3 minutes, and the funds are immediately transferred over. Love all the new updated features also. I can’t tell you what a difference this has made. Thank you for making my day to day banking needs a whole lot easier and stress free!
I absolutely love this app. It’s so user friendly. Not only can you check all your accounts, you can see pending payments/drafts, stop payment on a check, lock your credit card immediately if you’ve lost it or misplaced it, transfer funds between any accounts and transfer funds from your credit card. It’s an efficient method to complete transactions that would normally requires going into the bank to complete. Can say enough positive things about the app.
Palmetto citizens app was recently updated. The edeposit feature was the only thing keeping me from moving to a larger bank and closing my account here. When the updated the app this feature is no longer working. There’s a bug that takes you to a blank blue screen after you take a photo of the front of the check. Looks like some midlands tech computer science students made this app in a weekend. It might look prettier but it’s not functional. They shouldn’t have released this and gotten rid of the older more functional version without A/B testing..... that would have immediately shown the problem with one of the most popular features on the app. Palmetto citizens, you’ve lost my business.
The Palmetto Citizens FCU app is absolutely fantastic. It is user friendly while providing the best level of privacy for users. Navigating the app is easy and it has all of the bells and whistles that you would come to expect from such a great financial institution. I would strongly recommend Palmetto Citizens FCU and it mobile banking app to everyone. It clearly has helped me to bank from anywhere and accomplish everything intended.
I’m young and a stickler for app interface quality as well as functionality. I’ve always felt like the app has a solid foundation and certainly works well. I can’t recall a time when I haven’t been able to do anything I needed and whenever it goes down for maintenance or whatever they always give plenty of advance warning so it is never sprung out of nowhere.
The app is missing key features that modern banking apps have, especially finger print authentication. On top of that, the app is clunky, slow, and the font is difficult to read. Authenticating is cumbersome. It’s almost as if the app is just a Segway to the banking website which of course is not optimized for mobile. Buttons need to be bigger and more touch friendly. The app needs to be better organized and simple for more robust performance. All in all, it lets you see your balance and transfer money, but it’s so cumbersome I’d rather just do it on my computer. Palmetto citizens is a wonderful Credit Union but this app needs an overhaul!
When this app works, I would rated a nine out of 10. It gives me just about everything I need to be able to take care of my finances. However, more recently I find myself unable to access my accounts at certain times during the day, no matter what I do. Sometimes I think maybe my phone’s acting up, so I’ll restart the phone and it does the same thing. I’ll login, it will go to the choose account screen, I choose, then it’s a blank gray screen. I really wish it would work great, but at this stage it doesn’t.
They have updated the app, but it could still use some improvement. It is not as user-friendly as it should/could be. It is still a little clunky. Also, the enabling the facial recognition is complicated and it shouldn’t be. However I love this and have nothing bad to say about the service I receive or my banking experience!
Have been using Palmetto Citizen’s app since it was first introduced and I would highly recommend it to anyone who is a member of this Credit Union or thinking about changing their banking. Of course their employees are more than helpful if there is a need to do business with them in person.
The app works great, it’s quick and provides access to all my accounts allowing me the check status in seconds. Transferring between accounts, making payments, it’s all fast and easy right at your fingertips!
Very easy to understand and I really appreciate the ease since the latest update the biometrics grant access faster, and I also noticed a few subtle changes which were great as well. Love this credit union I have no complaints.
To make an e-deposit, this app will ask you to upload a picture of the check using their app’s interface. If their interface does not take a good picture and it is accepted, the bank that the check is drawn on will reject the check resulting in a bounced check. Palmetto citizens will charge their customers for a return check when their app is at fault. This is not ethical and seems like another way they can make easy money.
They made changes to the mobile app that lock your mobile account if you are one day late. No notifications were sent prior. Why have a grace period if you aren’t going to honor it? Making payments more difficult doesn’t help. After posting this the bank did respond asking me to help them troubleshoot the issue. I tried that prior to posting this. Let’s just leave it at this: they were less than helpful.
Thanks for being here for us. Have been a member since 1969 and loved how you have always been there for me in need. Always a friendly helpful staff. I use the Lexington office. Please don’t change your way of dealing with your customers.
The only drawback is that the edeposits don’t always go through ( typically because it doesn’t read the endorsement or something else with the check image). Otherwise, it’s very easy to use and helps me keep track of my finances.
PCFCU is the most unprofessional organization that I have had the experience of TRYING to deal with ! Their customer service is non-extant ! It is impossible to get in touch with them by phone within what anyone would think a reasonable amount of time ! Their online services are unreliable or non-existent ! I will be moving my accounts to under my mattress ! It will be better than what I have experienced !
I love that I can do everything that I need to do from my phone!!! I haven’t been in a branch in over a year!! This makes it so easy to transfer funds, pay bills and just keep up with transactions!!
I have had the app for a couple of years now, and really have no problem with it (except when we were getting out 3rd stimulus checks). It opens easily, I can find what I’m looking for, and I’m good.
The new PCFCU app is horrible! I love Palmetto Citizens but the new app falls short of what you would expect for mobile banking in 2019. It lacks stability, looks antiquated and is not intuitive. I’m disappointed that PCFCU took the route of trying to reinvent the wheel (by developing its own app) instead of licensing an app that has already been proven. I would have preferred to see my credit union stick to what it knows how to do best (offer financial services to its members) and outsource the app to a reputable vendor.
I love the set up of the app. I get frustrated with having to constantly go back in for the thumb security. I’m knocked out of the system and have to through the whole process again and again. It’s almost 15-20 times yearly. If that is fixed it’s definitely a 5 star.
I’ve been using this app for a couple of years. It was a life saver during the pandemic, and now I still use remote deposit. I find it easy to use, and I am a senior citizen!
Helps me keep up with instant account updates. It is very intuitive! Wish we could see credit card payments within the app instead of going to different site.
Palmetto Citizens has always had my back, from catching potential fraudulent use of my cards to providing the best financial services when I need them.
I love my bank. When I started banking with them over 6 years ago, my credit was really bad. I took the advice the lady gave me, my credit is now phenomenal. Thanks PFCU!
Those who rate this a 5 have obviously never used another institutions app. We are coming from another bank and we utilize mobile banking and mobile check deposit often. The experience we have had so far with the app is just down right embarrassing and ridiculous. Seriously considering leaving just as fast as we got here.
Attempted at least 20 times t mobile deposits check into my account. Did everything the app asked and then some. I have determined that it would be easier to perform cardiac surgery blindfolded than to mobile deposit funds. Oh and try linking outside accounts...yeah...not happening.
It is the worst app i have! It logs me out sometimes immediately, or only after less than 10 seconds. Not sure if i can stay logged in longer than that. If you don’t want money transaction to disappear after having less than $100 un checking you have to take a screen shot for them to stay. Completely dishonest!!
Not amazing but manageable. I had to spend a lot of time trying to figure out how to do the app and now it is easier. I still have a hard time adding anyone else to the account and that is frustrating to my husband. I am the only one with access. The two times I tried to add him It just was too confusing.
I can't see my pending deposit from my job. I have to wait till 5 pm when it's in to see much I have. Please help!! I called and asked the bank what's the problem? They say they're working on fixing it
I am grateful for being able to bank on line with Palmetto Citizens. It’s easy and simple to deposit checks and keep an eye on all activity. Thank you for a great app!
You can sign in to almost every app with your fingerprint by now. I really don’t like having to put my pin in especially when in public, if needing to check my balance quickly. Please update this app so that you can sign in with your fingerprint.
Needs to have a way to take a picture of a check and deposit it that way. Notifications for when money has been spent would also be nice to have. New upgrades coming soon!!? 🤔
Since the new update I can’t login. It says my I formation is incorrect I go to change my password it says I can’t change it to old password so I try it once more before I actually change my password. Change my password still can’t get in. Fix this I need to keep track of my money.
Please fix this app! I have been a faithful user, but now it just spins and spins and takes forever to process transactions. Most recently it transferred my pay check TWICE to another account because it shut down during the first transaction. PLEASE fix all the glitches immediately!
Use the Palmetto Citizens app to manage your accounts quickly and securely. This app gives members of Palmetto Citizens the ability to: • View balances and transaction history. • Move money between your accounts. • Transfer money to other PCFCU members, external accounts or other people. • Apply for a loan and open new accounts. • Manage text and email alerts. • Deposit checks.* • Temporarily block and unblock your debit/ATM card. • Pay bills (to existing payees). • Make a loan payment. • Send and receive secure messages to/from the credit union. • Access the app with fingerprint/facial recognition (eligible devices). • Update contact and login information. *Upon approval. Not all accounts are eligible for this service. Federally insured by NCUA.
