Name: Payactiv
Rating: 4.76396 (41637 reviews)

User Reviews for Payactiv

4.76 out of 5

41.6K Ratings

4 weeks ago, Lelewills

This is a bad app and online tooo

First of all. The support agent don’t help at all!!!! They will tell you your number to look into your account and if they see a problem they won’t fix it!!!!! And when you tell them your problem they don’t fix it!!!!!! I’m tired of being nice to these people. After you tell them your problems depending on the problem, then they will tell you to show them your pay stub and when you do show them your pay stub, they telling you wait until the deduction of this payment is paid on this date. When you have bills to pay!!! And you want to access your pay activ account to transfer money to pay your bills early!!! You earn that money!!!! you can’t because of the deduction of what payment you owe them will come out of your check paid in full on that date!!!! It’s the same thing as the support team email. I told them my problem and it’s the same thing the agent support says. This is stupid. But they say don’t hesitate to email us or chat with us we’re here to help. YALL NOT HELPING AT ALLL!!! Yall take long time to fix things tooo. And waiting for the supervisor to call back. They call back LATE!!!

3 years ago, kellonc2

Great service and easy to use app

My new employer is enrolled in payactive. I had started on the first day of the pay period so waiting almost 3 weeks for my first check was hard. With payactive all I did was enter my basic info, employer name, and without having to verify income or accounts just with my name address phone number social and employer name, I was able to get what essentially was a payday loan but only this will be automatically taken out of my next paycheck, and for less than $5 in fees total the money was instantly transferred to my debit card (less fees if overnight transfer to bank account).!!! If you need a payday loan and can get your employer to come up when registering with payactive then this is there way to go!!! The app was very user friendly and for those with accessibility friendly needs is 5 stars in the readability and ease of comprehension and use scale! The interface and menus are very simple and clear, plus the colors and fonts make it just a very easy and great app!!!

4 years ago, Lexybby189

Great Concept, Poor Delivery

When my employer sent out an email saying they were partnering with Payactiv and the benefits of it, I was excited! After using the app though, I was extremely disappointed. It seems like there is ALWAYS some kind of issue. At first I struggled with the “help chat”, and that seems to have been resolved. Then I struggled with my app updating once a month and showing pending for disbursements that had already been deducted from my paycheck (hasn’t been resolved). Now I am struggling with inaccurate fund availability. They tell you to send your time sheet to payactiv@notifyops and NOTHING EVER GETS UPDATED. I had a tire blow the other day and got it towed to a shop. I was short a little bit of cash, and had to get to work, so I told the shop I would return after work to pay for and pick up the vehicle. This happened in the morning, so I reached out to payactiv to see if they could update my balance, and waited, waited, WAITED... never updated. I reached out again in the afternoon, and was told it was sent with high priority to the concern department and they clearly weren’t concerned because my balance NEVER got updated. This company has a lot of work to do, especially in their customer service department. I know other companies that are partnered with this one too and if some of the things myself and others mentioned aren’t fixed, I will be putting in a request to partner with a different company. I hate payactiv

1 year ago, TheWuwk

BBB Complaint

BBB Complaint On Jan 26th 6:30am Gamefly made a temporary authorization hold which they release immediately after speaking with them. General merchant policy sais to allow 2-5 business days for the pending charge to fall off. Depending on the bank they have seen it stay on longer. I’ve called dozens of times to only be asked “Did you use your Payactiv card for this purchase” After saying yes they just route you to “Card member services” Which is basically what you see on the app in Voice text! Absolutely no real help around for 2 weeks. Do they trust the fake reviews, they’re a start up faking it. They have given me the run around for 2 weeks. I have given up on even disputing the hold this bank has made. They obviously will let it fall of nature after 31 days. Imagine if we were talking Hundreds of dollars. Who would ever known some random rural bank in nowhere land Kansas partnered with low budget high overhead Tech company in California was a good idea. The app takes decades to load, no customer service available anywhere and you get the worst banking service imaginable. Out employer boasts about offering EWA and we opt into it. Yet, Payactiv in all their glory fail to even set that up. The customer service might as well be Roast master General from Comedy Central telling everyone to F off. Desired Settlement: Billing adjustment

3 weeks ago, ljq39

FALSE ADVERTISING

This company has had my direct deposit in an account with a prepaid debit card to go along with the account, but I can’t access my funds. They only tell me that they appreciate my patience and are sorry for the inconvenience! Inconvenience? That’s the wrong word.. Try theft! They are make money hand over fist because they are gaining interest on my money every day it stays in that account. They said it is affecting everyone who uses Payactiv services. Imagine all those accounts gaining interest this whole time and all of us not being able to access our money that we depend on to feed our children and take care of our basic needs and all they can say is we’re working on it for 3 days now. I am reporting this company to whatever organization that deals with fraud and theft . This is ridiculous. No eta as to when I will get access to my funds and a supervisor was supposed to reach out to me but that was over 5 hrs ago. They offered to send me a paper check but it would take 10-12 days to get it to me? Ever heard of overnight delivery?? I don’t care if you have to pay for every person to overnight their checks. Make this right! People don’t work so that you can claim your issue is being worked on for 3 days while you gain interest on my money! Scam and I am reporting you!

1 year ago, Nlbmarc564

Thief’s

They will steal your money they do not give out big amounts. The picture with $412 is fake they would never give that much money out to you. They will cut you off if u even get that much after two weeks of taking money here and there. They will start giving you $10 a day then when I get paid they like $50 out for that day they gave you $10. You can’t get ahold to these ppl i been calling for a hours and 10 minutes and 25 seconds in on hold they hang up and tell you to contact them in live chat. They put a text verification on there without telling anyone about it and used a number from my paychex that has nothing to do with them and guess what that’s a old number so I don’t have it and can no longer log in so what does this mean to for me? That I will never be able to log back in because they do not take there job professionally and will slack and not work. They won’t answer any calls or emails or messages on social media. They responded on Facebook said they can help straight a way then never responded again. They will even take a portion of the money u owe just to wait til your next paycheck and take the rest with a whole different pay periods money just so they can take your whole check. I do not recommend a bunch of crooks

5 years ago, porsha carter

Chats with customer service agent

I am not completely sure how you can have started a chat and went through the entire spill of explaining of what you need assistance with, then it takes the customer service agent so long to reply that the chat session times out. So you start the chat over, re explain your issue and another “customer service 2” agent comes on the chat and asks “how can I help you”. Please work on this with the customer service agents and please express importance of timely responses so the chat does not time out and the customer is not feeling like we don’t matter. Also if a PayActiv user has recently been promoted to a supervisor position and the PayActiv account has been deactivated it would be nice to get an alert and or email notification about that change so that it is known and can be reactivated sooner than later. As far as the advances goes, it is a great benefit to have access to, I love PayActiv for the convenience of pay advances. Thank you !!

6 months ago, Jdgallo57

Ridiculous

My PayActiv account was not showing the hours I worked for the last 3 days, even though it showed it for all of last week. I chatted with their rep and he apologized for the inconvenience, but it still left me with no ability to get an advance on my next paycheck. Hours later I received a text message the issue has been resolved, but when I checked the app, it still did not show the hours I worked . I called customer service, was put on hold and then hung up on. I called back again and also chatted again and all I was told was sorry for the inconvenience. On the app I sent screen shots of my time card showing the days and hours that I worked , but those were rejected because it did not have my name or employer number on them. My company uses Unifocus so the time card does not show that information. So my time card which my company uses to pay me is not good enough for your app?? As of this minute , the app shows no hours worked for the past 3 days!! So because of there inconvenience, I have no access to my pay check and therefore have no money to buy food for today or to buy gas to get to work tomorrow!!!

4 days ago, powerpop25

Bad app - worse company

The app is quirky and “sticks” at times… of course, when you most need it. The bank - supposedly based in Kansas City (but I had to call numbers on the west coast during Pacific time) just on a whim decided to block my card. My card, with my money, from my payroll from my workplace. Think about that real long and hard. On their indiscretion they can separate you from YOUR money and standout any given moment. For 5 days after calling a number of people in different parts of the country who had thick accents that were almost impossible to understand, I had been told to call other places and to wait for THEIR HOURS. THEY WOULD NOT FIX THE ISSUE THEY CREATED AND I HAD TO WAIT FIVE (5) DAYS TO GET MY MONEY. **MY** MONEY. BETTER CHOICES: Chime, Revolut, Ally, SoFi for starters… ANYTHING BUT PAYACTIV!! They didn’t give a @$&! Until AFTER I had issues - then they out in public “oh! Contact us! We will give you priority treatment! Far too little - far too late. I’ve contacted the corporation I work for with my grievances, and we are submitting a petition to stop supporting them - apparently others I work with have had the same bullying. This company highlights precisely why we never ever want to go to a “cashless” society.

2 years ago, nice chatters, save yourselves

Horrible system, but you get to chat with nice people.

I’ve had this Pay- inactive for two weeks now. My account has only updated twice in two weeks. Even though the nice people I’m forced to bother over and over again tell me the system updates every 24 hours, no one can tell at what time it updates. According to their information it DOES update every 24 hours. During three conversations I explain you must have a technical problem because my account has NOT updated for 3, then 5 then 4 days. Everyone assured me there is no technical issue. Go figure? They nicely offered to manually update my time sheet if I took a screen shot of it and emailed it to them. Still no technical problem? I activated my card three days before I used it only to have it embarrassingly declined for insufficient funds. I get it costs a dollar to transfer to my bank account. But get this - it costs a dollar to put it on my Payinactive card and then another 1.99 if I want instant access to it. And even then it did not work! Never mind $15 to recommend this to coworkers. I’m actively telling coworkers NOT to sign up but I can’t wait to cancel this myself.

1 month ago, Sad customer forreal

Avoid using there card services

Honestly, I never write reviews. But I am so frustrated with the lack of customer service and knowledge of the people that work for this company. On the website, it tells you if you sign up for their debit card, your funds will be available immediately. With the digital debit card. That is a lie. The digital card doesn’t work. Every time you call they say they’re working on it an do not have a timeframe of when it will be able to work again. It would be better for you to use your personal debit card. Even a cash app card anything but their card until you get your hardcopy in the mail. The app is OK. Don’t let these people fool you. You work hard for you money. Make it your priority to have it because they won’t.

2 years ago, willow the pup

DOES NOT ALLOW ME TO ADD FUNDS

I downloaded Payactiv a week ago. I linked a debit card and it’s corresponding bank account. I received a text message telling me that both operations were successful. But when I tried to add funds to my Payactiv card from the linked debit card it would not proceed. I could not even type on an amount. The “add funds” tab was not highlighted. When I pressed on the drop down menu it prompts me again to add or link a card. I tried linking two other cards and banks and got the same results. Yesterday after a week I tried to add funds again but to no avail. I called their call center and I was told that My sequence was wrong, that I should have linked the bank account first and then the debit card. Although I found it ridiculous I tried it anyway. I deleted the linked cards and accounts, as instructed, and relinked them per the suggested sequence. Lo and behold! The same result. I still could not add funds. I don’t know what’s going on with Payactiv but this has been a very disappointing initial experience with them, to say the least. I hope they get to resolve this issue soonest.

5 years ago, Pgo041289

Customer Support Function Needs Work

First off, the way the app charges your pay periods is confusing. I’m not sure why the balance of the second pay period is affected when I had withdrawn within the first pay period. Second, this app is terrible with the Customer Service Chat. I appreciate the agent trying to help me understand how the app works, but while typing out my response, the app times out because I was waiting for them to respond first. Honestly, I’d rather just use Earning because it’s a lot more clear about how the withdraws work, and it is actually optimized for my phone. It takes me 10 minutes to withdraw money from this app because of how poorly sized the app is. It just looks lazy and ugly. The most important buttons are on the bottom of the page, and they don’t even fit on my screen. It’s incredible how poorly adapted this app is to iOS. Not to mention, I’m supposed to have access to 50% of my check, but I was told my company is only allowed 20%. It even tells me my income accessible is 50%. Never touching this app again.

1 year ago, bearielfdancer

PayActiv DOES NOT care

Ever since I have started my new job, and I have started using Payactiv. I have had nothing but difficulties with the application and services. PayActiv DOES not update wages and hours like they said they do. My account had not been updated in THREE WEEKS ( since June 14) . I have had to constantly reach out to payactiv to update my hours/accessible wages everytime I have needed to do something. I am being told the same thing constantly with no answers and am extremely frustrated. I was talking to support again not too long ago and the support tech closed the chat out on me after talking for a bit. I am quite livid at how I am being pushed off to the side with my inquiries. I just want answers, but it has been made very VERY clear that you guys do not care. Not to mention, I do still receive confirmation texts talking about withdrawing funds from my check even though they have already been withdrawn. I have asked about this before and have not received answers as well, if money is still being taken from my checks. I want it back.

2 years ago, Tired of the back & Forth

Not being told the facts

I first started using this app back in 2020 it was a great app to have when I 1st signed up I stopped using it for about a year.. I just recently switched job so I wanted to use this app again so I called & chat to get the correct work information on the app.. That was Monday I was told everything would be escalated to ensure my problem got handled.. Than on Wednesday I was told they deactivated my account why when I was only asking for my info to be updated.. And again I'm told it will be escalated, Now here it is Friday (5 days later) and the issue has not been fixed at all & I'm being told yet again my account was deactivated & it's been escalated.. Why have customer service if they are no help & can't give me any REAL answers on how to fix my account.. Im just being told it's being escalated as if I'm being told to shut up.. This is horrible customer service & it's shouldn't take them 5 days to fix anything if the correct time is 24hrs they had an extra 96hrs something should have been corrected by now...

2 years ago, Rulabo

Very frustrating app

I saw at the pump you can save on gas (who doesn’t need that, right?!?)… so I downloaded the app… ordered the debit card and received it. But the problems started when trying to fund the card to actually use it. I tried several different cards from different banks and it shows several of each card/bank. It says I have ‘successfully’ added a bank/card, but I have yet to be able to fund my account. Every time I click on ‘add funds’ it lets me choose from the list I’ve already ‘successfully added’ but the next screen wants my bank/card info AGAIN!! Every time. I have the 2 small deposit amounts, but no way to enter the info to ‘connect’ them.. I finally just deleted the app. Too much hassle just trying to actually use it…

3 years ago, me im furious

Buggy app

I usually don’t write reviews but congrats you earned it. App worked fine when I first updated then afterwards it started to bug out anytime I would clock out at work. Usually I would get an update of how much I earned at the end of work but suddenly now it takes a whole day once you take lunch. I don’t know if it has trouble adding the hours due to lunch breaks or what. Another issue is the app will lag BADLY. I was trying to click connect to talk to customer support and I had to click connect multiple times before it even changed screen. Also i don’t know if it’s the place I’m working at but it doesn’t update the deductions after being paid I have to wait in some cases until the next week before I can access funds after working a whole work week.

3 years ago, jojoortiz426

I was so skeptical!

I was weary of doing this kind of thing. But I often find myself low on cash by the end of the second week of the pay period so I really wanted this to be quick easy and effortless. And not just be robbed blind. My employer actually sent out a mass email to all our employees and informed us of this wonderful ability to gain access to you pay AT ANY TIME before payday! Which is amazing. So ….. I tried it. And y’all!!! I got $150 a week before my pay date. For only $1.99!!!! And they say you can remove available funds up to five times before payday and you’re charged that amount per withdrawal. I got it instantly on my bank card after linking it to the account. So easy. It really can be PAYACTIV simple.

4 years ago, nicolera813

Where’s my loan

I don’t even know where to begin!! I was skeptical to even use this place but my work offered it ( big company) so I took an advanced loan out of my check oct 3 I even paid the extra money to have the money in min right? Wrong 🤬🤬 so Sunday comes I chat with them they said since it’s the weekend my money will be there Monday. Okay so Monday comes still no deposit I chat 3 times that day and they all had no clue what they were saying or doing one person said because my pay date is Thursday the 8th I’ll get it that day.. but why take a loan out if you get it the same day I told them to cancel my loan they said you can’t 😡😡😡 Thursday comes around still no money deposited into my account🤬🤬but sure in the hell the took all that money out of my check on the 8th but still no money from this place and now iam waiting on I.T to look into this !!! I’ve been to patient to long I want my money!!! Where is my money!!! I will get my money I was supposed to get! If you guys are thinking about a payday loan PLEASE DO NOT USE THIS PLACE!!!!!!!! Save yourself the trouble and headache!!!

2 years ago, Britpackfan

Terrible!

Your app isn’t specific in saying you must link a bank account first then card in order for it to work. Everything in the app starts with the card first. Also the process linking the bank account is a headache. After finally linking my bank (chime) after multiple attempts, I saw they deposited a small verification amount into my account. But I saw it staying in pending verification mode on my card for 2 days and I couldn’t add any funds onto my card. I called customer service. I was told I WAS WRONG because the card was linked first. But when you start the account it prompts you with adding a card first….and no instructions saying your account won’t work if done first with a card. Anyways…. So I was instructed through customer service to unlink and start over again. I’ve spend 3 minutes multiple times trying to delink my bank account and delinking. It would get successfully added then the app would say unable to link. Im giving up. It isn’t worth this headache. Don’t recommend.

3 years ago, SteveRoss2021

Terrible Customer Service

Terrible customer service. No one is willing to take responsibility for addressing an issue. They claim my pay couldn't be verified, so they need my time card. I sent it. Then they needed a pay stub, I sent it. Then they had to escalate it. Nothing happened. I followed up: they said they would escalate it again. Nothing. This went on multiple times over a 3 week span, with no resolution. Every customer service representative I speak to has to escalate my issue to a department that either does nothing or does not exist. For some reason they won’t call my employer (who was also made aware of the issue) to verify my employment and income. Every customer service rep guarantees that it will get fixed THIS time, because they are going to PERSONALLY escalate my case to the “concierge” escalation department, where it is ignored and forgotten. There is no ownership of a problem, no effort to address an issue, Payactiv just treats issues like a big game of hot potato, rather than caring about address a customers issue.

8 months ago, Kakabonae

Rocky start, strong follow-up

When I first tried to get money before payday, it was very frustrating because it just wouldn’t work on the website. After a few online chats with customer service, they couldn’t seem to solve the issue. A day later, a representative named Ryan Hawkins called me on the phone and very courteously asked about the issue and walked me through a solution: it turns out just using the APP instead of the website made it work. Highly recommended this app over the website for using the Earned Wage Access feature of Payactiv, and also recommended calling and asking for Ryan Hawkins if you run into trouble. Thanks again to Ryan, and thanks to the app developers.

1 year ago, Tiffany Persinger

Over it

This company is truly not helpful. Currently petitioning my best workplace to go with a different company. We don’t give out advances at my work anymore because we have Payactiv. There was a mistake on my paycheck and here I am needing to use Payactiv and they can’t help me. My hours have been updated, but no money they’ve told me now for three days that tech support will take care of it immediately. I have actually had a gas and nothings happened. I am a supervisor and was really excited for the company to have this. When people ask you for money I could for them to Payactiv I didn’t believe them when they told me how much a thing it was to use this app but let me tell you they are truly not helpful. This was supposed to be fixed at 7 AM Pacific time on Tuesday. We are now on Friday and they haven’t done anything. They have my hours for my job. They just haven’t made my money available, so what’s the use and even having them?

2 months ago, Drameika

Poor Customer Service!!!!

I have been dealing with PayActiv through my employer for 2 years now. Ever since I’ve started using their services I’ve had nothing but problems. My hours are never updated automatically, I’m forever sending a copy of my timesheet via email or chat in order for the update to be submitted. Recently I’ve started having to go back and forth with the reps because some of them claim new procedures does not allow them to submit the manually anymore, but then there’s some reps that still does. To my opinion that’s just another excuse to not have to go through the trouble. As of today all of a sudden there is a technical glitch causing me not to be able to transfer my funds to my personal checking account. Very poor service, and as soon as I am back to work on Monday I will be notifying my payroll department of all of my troubles. Hopefully they will choose another company to go through.

9 months ago, Nx221

Always getting funds late

This app is always late to process funds to my account. It adds in the funds from before i took my lunch… but thats it and its the lowest amount obviously. I have to wait hours sometimes not even until the next day do i get the other half of my funds - The app also doesn’t update the way it should and they say they can’t manually update hours for same day to speed up pay but i had a rep do it for me. Asked for my timesheet then got my funds immediately. Poor company and the customer service is awful too like if you’re on a live chat they will end it before the conversation even ends , it’s ridiculous. If your on a call with them they will say be right back not even 10 seconds later the call ends, they need better representation because the people you employ have a big impact on your company image too.

2 months ago, Kirshy33

Love Payactiv

My employer offers this service for our pay, which has been an unbelievable lifesaver for me. I’ve had some trying times the last few months and if I’d not had a way to access my money before payday then I’d have either starved, lost my job, or been unable to make the payments I needed to make. I really appreciate this service and the fact my employer offers it. The only little downfall is how much it costs to pull out money every single time I do it, (which in their defense — I “shouldn’t” be pulling out as often as I do ((maybe i’d have a whole check for once 😅)) but it’s a small fee for a big difference and to save me from outcomes I’d rather not face!

3 years ago, LuminousStardust

The Referral Promotion Fiasco

Up until Friday, August 6th I was being paid $10 per each person I referred to PayActiv. The rewards suddenly stopped, but the referral info was still posted. What is messed up is the responses I have received from Chat Support. Each agent tells me something different, a lie or they just simply close the chat.. I am owed for 43 referrals which means PayActiv owes me $430. I have already sought out a lawyer and have been told I have a winning case. I have tried giving PayActiv the time to make this right but I am coming to my wits end with the responses from Chat Support. Don’t try to promote the app for the referrals, they won’t pay out.

1 year ago, skyet123

It’s okay!

Every time I open this app I log in but it doesn’t load and I have to open the app 3 or 4 times before it finally logs me in to access my money. My phone & the app are up to date so I’m not really sure why I keep having to go through this. I’ve had issues ever since I downloaded this app. They really should fix it cause I never had this issue when I used DailyPay and this makes me not want to use it at all. Also having to pay 2.99 EVERY single time I want to cash out is a bit dramatic. Really should have something where after a certain amount of times cashing out you can do it for free cause quite frankly it’s ridiculous. Everything is expensive now a days and I shouldn’t have to pay $3 dollars anytime I need to cash my money out. I’m already broke lol

1 week ago, 1qwamogbkvscjvhmvdjvea26470(

The Worst

Jul/7: I come back every day just to write a terrible review. This app is so poor I’m convinced they used bots to boost the rating. It’s offensive for a company to be this poor at customer service or resolving their issues. I would highly recommend not using for any employee or employer Jul/9: I still can’t access my EWA ticket has been escalated since the 4th. Customer service is absolutely no help. They have scripted apologies and no accountability. I don’t know what financial institution I would support that would limit access to my money for almost a week. If I could stop my company from using them I would. Jul/17 Had to file a complaint with the BBB to try and get my account deleted after it hasn’t worked for 2 weeks and only partially worked before that.. This company is a scam. I hope everyone stays away and floods with negative reviews. They need to be bankrupt and shut down.

2 years ago, Scubasdarlin

Amazing App/Benefit

Amazing benefit to be able to access your paycheck when unexpected things pop up instead of doing the check into cash places that want the other half of your paycheck just to give yourself a loan. Only downside I have run into is since my employer has this set up the app won’t save any of my information not even my employer from the list (no matter how many times I check the box). But that is nothing compared to being able to cover the light bill because you had to take your dog to the vet earlier in the month.

2 years ago, mrswinnerwinnerchickendinner

Rep said it’s not a complain line just doing my job

Not to be a Karen, I have been trying to access my funding for 48 hours+ and Emil that it would be great to just say that my company didn’t submit the hours…but it was updated already in their system so who is really at fault? Arthur B said that the system glitches everything out on top of it being my fault that I don’t have a time sheet…Aldrich said it would come in 30 minutes and stopped contacting to save face because I asked him to wait 23 minutes to see if it would update. Felix H said that I couldn’t access it due to the pay cycle starting today? Last time I checked the pay cycle was August 22-September 4 th which would make it the last day??? So what’s the truth? Honestly if you’re thinking about using this application, don’t. You’ll be in a mess of issues every two weeks. Honestly Dave is better!

4 years ago, LeeMeeLee

Payactiv

I have been using payactiv on and off again for about 2 years now. Recently, my hours have not been updating and I have to constantly send in timesheets. I email the time in sheets and only half of my time on my timesheet is accounted for by Payactiv. I worked 75 hours one week and 20 hours the next and only a quarter of that is accessible. I do t know what’s going on, but people who want to use this app need to know this problem. Also, when I brought up the issue to customer service that my hours were not updating, customer service suggested I wasn’t clocking in and out correctly. I’ve been at my job for 5 years, I know how to clock in and out. Also, my timesheet hasn’t indicated that there was an issue with that.

3 years ago, Mrs.Ripley

Over this service

When I first started using this service I loved it now a few yrs in and it’s become so inconsistent they say it’s your pay when you want it but that’s not the case it’s when they decide to update your acct more times than not me and my coworkers have to send numerous emails to get them to update our hrs we worked the previous day. Today is the day all our accts should’ve been reset here it is the day is almost over they have yet to reset our accts and my emails have went unanswered! I would advise anyone not to use this service!! UPDATE.. So tonight I emailed y’all with a screen shot of my time sheet to hopefully get a manual update my email has gone ignored as well as my messages on the app completely ignored I’m guessing due to this review but I just wanted to update everyone so they know things don’t get fixed they get ignored

4 years ago, ess023

I woulda gave them no stars if it was a option !

This is literally the worst customer service I have ever had . I have called and used the chat about 10 plus times today about the same issue . I have tried to link my bank information and keep getting the verification failed even though all my information is correct . Every rep wasnt on the same page as to what I should do or even what they were telling me . I was told to submit my statement proving My paycheck proving my acc., 5 min later I got another email from another rep telling me that basically he can’t help me . Nobody could answer my question and i was clear they were skimming over my emails to try and pick what they wanted to read . My issue is still ongoing and I have had no assistance even after using the online chat , email and over the phone function . I have NEVER WITNESSED SO MANY INCOMPETENT REPS IN MY LIFE .

6 months ago, jle095

Three support agents; three different outcomes

I started a new job this week which utilizes the features of your app to get partial payments the next day. When I got notified that money was available, it turned out to be false. After my first chat session, I was told to wait 24 hours after I logged out last night. I did this; but still no pay. I chatted with another agent who told me to wait 24-48 hours (totally unacceptable). I asked to talk to a supervisor but Michaela B refused, giving me a toll free number instead. When I called that number, that agent told me it was a known issue that willl take possibly 12 additional hours on top of what I was previously told. I have a family to feed and bills to pay; and the inconsistency and possible lying your technical support agents provided me leaves an extremely bad taste in my mouth.

1 year ago, Tripandutch

Horrible and no customer service

I got this card with my employer and have had nothing but issues from the beginning. The card I was given and that is linked to my account on my side won’t let me see it but shows in their side, so I can’t do anything with it. Even after uninstalling and reinstalling app, jumping through hoops, emails, etc (because you will NEVER GET THROUGH TO CUSTOMER SERVICE.. the number just rings then after 11 mins hangs up on you). Also don’t plan on changing any information like your phone number because again it’s IMPOSSIBLE. Things that are so simple on other sites are down right impossible with this card and being that their customer service is nonexistent I would run away fast if you don’t need to use this card. I honestly wish I could give them negative stars,

9 months ago, Bg0422

Awful

I usually don’t write reviews on the app but this app is absolutely horrible. I didn’t use it for a week or so and I came back and my account was basically gone and I have been calling for the last week to get somebody to fix it and I have been getting tossed back-and-forth. I get told one thing and when I call to see why my issue is resolved. I get told to wait a couple more days. I asked to speak with a supervisor and the supervisor was no help at all. What is the point of having a support for your app if you guys aren’t going to do your job and fix the problem. No one in my work area is having a problem with the app so I don’t understand why I am the only one having this issue. Nonetheless, I could care less if they fix the issue, I’m not going to be using this app no longer.

3 years ago, 0bana

They slow

They all slow customer service slow everyone that’s under this app is slow . I had multiple problems with them with MY MONEY I worked hard for ! Each person I got on the phone with didn’t even know what to do and sounded illiterate ! I struggled with trying to talk to them and make them understand what was going on with my problems I wouldn’t even use this app again if I was down bad to get my money I told them multiple times I have a car note to pay today and they hold my money like it’s the secret crabbie formula. Y’all got bad reviews because y’all don’t know how to run a app ! New people need to take y’all place that know what they’re doing I don’t know nothing about the card services but how I got teach the people over the phone doesn’t make any sense ! I’m not satisfied with this app

4 years ago, andrew.b.pope

So many issues

Like many others I was interested in the idea, but very skeptical. At the end of the night I would usually go home with cash tips, now I have to wait a day or so for the money to be transferred to a card which I can’t even transfer to my bank. My tip money is basically unaccessible until my employer puts it in my paycheck in two weeks. This is frustrating because it adds an extra step to the payment process and makes funds harder to access. Not to mention the multiple problems my coworkers have all experienced setting the card up and actually getting their funds processed. It seems like no one is listening to their concerns or solving them. My manager has tried contacting people involved in this transitional process but nothing is still being done. Hopefully something changes and this app is fixed.

1 year ago, Gamaliel Bridges

Customer service is rude

My Payactiv card was stolen and money was used I call the card hotline and I disputed transaction that wasn’t mines and I was order a new card and my new card came in the mail a few days ago but I still haven’t been able to set my new pin for the card and the app just keep saying system unable to perform this action so I have call the card hotline to many time just to here they say I don’t have a card In the system I just want my account fix my app fix my card to work and my money from my disputes put back in my accounts I honestly don’t understand why this is so hard to understand I am filing a lawsuit against Payactiv I’m not calling no body no more I’m not chating with them no more I’m just filing a lawsuit they are rude and no help at all I wish my company will let them go

12 months ago, Thoroughbruh

Horrible compared to Daily Pay

This app is not great at all. Does not update quickly. If you withdraw funds you must wait until after payday to withdraw any more funds even if you have funds available and it’s a new work week. Then they have access to your bank account and can tell you information that they shouldn’t even know or have. Like total monthly deposits/average daily/monthly totals and withdrawals for the year even though haven’t been signed up with them for only three weeks. They have info consolidated that my bank doesn’t even broadcast. I smell class action because I never authorized all that and I’m probably not the only one that feels that way. Daily pay was a much better app and service.

3 days ago, Dimps3021

DONT USE THIS APP

i’m gonna try to keep this short and simple. Be VERY mindful and watch your paychecks they will try and double pull an amount that was already deducted from the last pay period and say that it wasn’t. i had to email support and show the money that was already deducted from the account via my paystubs and it was put back on to the account and they tried to take it out AGAIN the next pay period so i had to email and go through the process again just wait til the next pay day and overall STOP using the app if you needed a sign to check your paystubs THIS IS IT. i’m never using this app again and after they resolve the issue they act as if it’s your fault … don’t even waste your time!

2 years ago, KodyN512

Poor Customer Service/Hours Reporting

I was able to use this app once, it showed considerably less earnings than what I actually made. The money I borrowed came out of my next paycheck just fine. Fast forward to the next week when I actually need to use some of my earnings to help pay bills because the first of the month is coming up. It only shows I’ve earned $14 after working all week. I then manually logged my hours and still nothing happened. Fast forward to today July 30th, I chat in because it seems to be the only method of customer service besides a ticket and an agent takes the chat, says his greeting and never responds after I continue to follow up. I waited 10 minutes and then left. Tried to chat again and nothing. No agent even took the second chat.

5 years ago, pfons47

Website is broken. App is broken.

I came onto the App Store just to write a review and noticed it’s currently a 4.4 star app. They must be buying positive reviews because not only is their app AND full website broken, their entire company is trash, especially their customer service department.(if it even exists) I’ve been trying to link my bank account for months, customer service lines are always busy and if you stay on the line and wait to speak to someone it forces you to leave a message and wait for a callback. Every week I call to try and get this set up and not once have I been able to speak to a representative nor have I gotten a call back. Spoke to my employer about it and they have not been able to get in contact either. Almost seems like a shell of a company. Would rate it a 0 if possible.

8 months ago, MrsAnnaSyrus

Terrible! Always having issues.

This app is terrible it was fine at first but every single week I have to talk to a supervisor to get my issue fixed. I never get called back like I’m told I will my issue is never resolved. I have funds available but I’m told they are disabled due to a last do balance when I provide check stubs to prove it’s been paid I get told they have the updated information. The last time I spoke with a supervisor he directly told me he can fix my issue but refused to do so because “you can not call every time to have your issue resolved.” The funds available are not available due to funds used from the current pay period in which they state is from my last pay period. I am so over the customer service and all.

2 years ago, Bvaria897-6123

My payactiv account randomly stopped working and customer service is not helpful

I haven’t been able to use my account (not sure why) I have tried resetting my password but it just keeps sending me back to the log in page. When I emailed customer service about it I explained to them THREE TIMES what happened and they said 1-reset your password and 2-let us know if you need help. Those were two separate responses to my emails trying to explain to them that despite my attempt to reset my password, I still can’t use my account. They didn’t even try to read my messages or help me. They were very rude. After the third email in a row still not making any progress I gave up. This app doesn’t deserve a 4.8 star average rating. It’s garbage.

2 years ago, Colleen Margaret

lied about my employer no longer using Pay Activ

i reached out to Pay Activ over the weekend, as i had gotten paid, and my account showed no hours worked for a week and a half and also showed i had no money available. after speaking to someone via phone and twitter, they had told me that my account is in default. they called me back later to let me know the reason why my account was in default, was because my employer is no longer utilizing Pay Activ services. my job is really great at keeping employees in the loop on everything - so this didn’t seem right. i reached out to HR at my work and i explained that i was told we were no longer using pay activ, to which hr said thats absolutely NOT the case. i’ve been waiting a few hours for pay activ to get back in touch. this app has failed me multiple times, i’m extremely disappointed. this is supposed to help people in emergencies, who need access to money asap, etc. it’s not a game and individuals and their paychecks/accounts should be treated with more respect and security. on the behalf of people struggling really bad right now with finances, please do better.

2 weeks ago, girl1234716

Worst app ever

Froze for a month straight couldn’t access my money and hours weren’t updating put in an it ticket with customer service Never contacted me back and I checked in with them for 2 weeks straight said they didn’t know what was going on. then took my entire paycheck without notice. Then when I called to ask why the phone rep was rude got smart with me about MY missing funds. Was told to contact my employer that they didn’t have my funds even tho my paycheck stub said they in fact took my entire paycheck. Then after all that was told it was from charges months back. Which still didnt explain why my entire paycheck was missing. Don’t not use this app they don’t care and will take ALL your money and play dumb.

4 months ago, Unk4oeTimes

Horrible App

I started using this app in September 2023 and ever since I’ve started using it my hours have never been updated correctly. My pay is never correct, and there’s been three instances where I’ve logged in and all of my hours and money have been reset to 0. I talk to customer service constantly and get told they’re sorry for the inconvenience and yet nothing ever gets solved. I needed some gas today and checked my account and two hours prior to me getting it and I had money there. I check back not long later and all of the money and my worked hours is just gone and here they are telling me they’re sorry but can’t do anything basically. If I could rate 0 I would. Please do not use this app it’s not worth it.

4 years ago, Clr409

Poor Customer Service

For 4 months I have had this app on multiple occasions I have contacted customer service to have the issue resolved to no avail. They have all of your personal information but cannot provide you with adequate assistance for their app. Issue: my bank account has been linked and verified for about 4 months, every time I have tried to add my bank card I am getting and error message that the card already exists (even though no card on file🧐) doesn’t make any sense. Contact customer service was told to delete my bank account add it back then try adding my card did that twice nothing. I don’t understand how the support team doesn’t have adequate knowledge on how to troubleshoot issues customers are facing. The app is essentially useless

Description

Smart saving, spending, earning, and discounts—together. Get paid as you earn with employer participation Get the wages you’ve earned from hours you’ve already worked directly into your bank account or Payactiv card. Use it to pay bills, get a ride, and pick up cash at Walmart. No loans, no interest–just your money, in your hands. Banking for real life for everyone Create a Payactiv account and enjoy faster access to their pay along with the convenience of the Payactiv Visa® Card.1 With top-notch security and spend guidance at your fingertips to start saving immediately, it’s your earnings, spending, and savings with you in control. Faster access to your money • Up to 2 days early deposit of your paycheck2 • Up to 4 days early deposit of government payments2 • Immediate access to wages earned today3 Easy, free, instant mobile payments • Receive and send funds to other members • Send funds by phone number • Money is available immediately SmartSpend and SmartSave to stay on track with your goals • Always know what’s safe to spend • Track your spending habits at a glance • Be alerted of low balance • Auto transfer from earned wages3 Grow savings with real-time insights on what’s possible • Automated insights on what’s possible to save • See your savings grow with each paycheck • Get financial advice for near- and long-term plans • 1-1 phone service with trained financial coaches Banking without the hidden fees • No minimum balance requirements • No overdrafts • No monthly or inactivity fees • Surcharge-free withdrawals at 37,000+ MoneyPass® ATMs • Free integrated bill pay • Cash withdrawal at tellers in participating banks Convenience and security, you can count on • Use the card with Google Pay or Apple Wallet • Touchless payments at stores • FDIC insured • Protected by Visa’s Zero Liability protection • Lock or replace lost or stolen cards • 24/7/365 support in English and Spanish Designed with purpose • Made from 98 percent upcycled plastic • Uses plastic waste that might otherwise end up in a landfill • Comes in 3 color choices For more information visit www.payactiv.com ----- 1The Payactiv Visa® Prepaid Card is issued by Central Bank of Kansas City, Member FDIC, pursuant to a license from/by Visa U.S.A., Inc. Certain fees, terms, and conditions are associated with the approval, maintenance, and use of the Card. You should consult your Cardholder Agreement and the fee schedule at payactiv.com/card411. If you have any questions regarding the Card or such fees, terms, and conditions, you can contact us toll-free 24/7/365 at 1 (877) 747-5862. 2 Many (but not all) employers, government benefits providers, and other originators send direct deposits early with an effective date of 1-4 days later. Beginning with your second direct deposit of at least $5 from the same source, Central Bank of Kansas City (CBKC) will post the funds to your Payactiv Visa Prepaid Card when we receive it, rather than on the effective date. This may result in your having access to the funds sooner. The date CBKC receives your direct deposit and the effective date are controlled by the originator. 3 Earned Wage Access requires employer participation.