I have used this app for more than a year and most of the times it takes a lot of time to load. I also have to turn off and turn back on my phone for it to open.
I like this bank a lot. I had a bad charge placed on my account they fixed the problem Immediately without no hassle. No paperwork etc. A MAJOR Plus Is The Virtual Credit Cards They Issue And The REAL Time Notifications When Your Account Is Billed For ANY Charge. The Virtual Cards Are Awesome For Online Shopping 🛒 Or Anywhere the Physical Card is NOT Required!!You NEVER have to put your Main Card on the Internet. Virtual Cards Are Disposable TOO. Pay Once and Expire the Virtual Card . No more worries about bogus charges again. Another Plus Is You ALWAYS can get to your own Money. I had to get replacement cards . Instead of tying up my money until I received my replacements. I just used my Virtual Card. They Are Awesome 👏 when the physical card is not required. Nice Job
I absolutely love PayPal and my MasterCard and how easy it is to reload... however the mobile check feature doesn’t work for me and gives me an error every time saying that it cannot verify my identity. I find this really annoying because I don’t have any other place that I can go cash my check without a fee. I tried calling tech-support and they were absolutely no help to me to try to figure out why this was happening. I had ordered another net spend card at one time and when I activated it this mobile check feature stopped working. I have been trying since to deactivate that other card so that maybe I can use the mobile check feature. Please help.
This app takes me longer to sign into then it does from my regular browser. My regular browser remembers my email and even has face recognition for my password. Every time I go onto this app, it forgets my email and I have to load it manually. So, I really see no need to use this app. When the app becomes user-friendly and easier to use than my browser, then maybe I will revisit this app.
I would like to say that I’m happy to have chosen PayPal preload Mastercard it’s accepted just about anywhere love the notification I receive whenever I load or make a purchase the only downside is the amount I have to pay at a ATM machine when withdrawing my funds I feel there to excessive but besides that I’m pleased with the overall service including customer service. JuanP
I’m back trying to write another review because I hate this app/ card so much! Why doesn’t the app or site connect to my acct unless I’m connected to wifi? My network logs in and connects to every other site/app but this one just goes around ans around even when I have full bars! Not to mention I have to constantly put in all my info than do 5 security checks before it does connect. It makes me put my email and password every time, like get it together!! Why are u taking $5 a month? Your app is garbage and I’d give it neg stars if I could. PAYPAL COME ON STEP YOUR GAME UP!!!
I had to delete my PayPal account because of all the fake invoices being sent. I changed my email address to try and avert this and opened new account with different email address. When trying to login with this app it said “card not linked to email address. I tried with old email address and it said, “something went wrong” I need PayPal as I am pay from work requires PayPal. Id prefer not to even use the PayPal prepaid and the 4.95 monthly fee. I’ve already received a fake invoice they tried to pay but thankfully I did not have enough to cover it.
I purchased a card from DG to make safer online purchases. I loaded the card at the time of purchase, only to find out I have to literally apply for the card. What the heck?? After submitting all the info required on the app, my card was still blocked pending further verification. I’m only getting refunded the amount loaded onto the card and not the purchase price. Someone is making the purchase price and should have been refunded as well. Stay away from this preloaded debit card, might as well apply for an actual card. STAY AWAY FROM THIS CARD!!
Mobile Check Isn’t Working, Can’t Move Money TO PayPal Accnt
Have had this card for a few years now. The only useful thing about it is having bank account and routing numbers. Other than that, not worth your time. Currently, the mobile check function isn’t working (and yes, I’ve looked to make sure there isn’t a man update) and you were never able to move money from this card TO your regular PayPal account. This causes quite a bit of restriction with what you can do with your own money.
This used to be a pretty good app.. now it’s garbage. I’m going to have to figure out something else for exchanging funds with someone, deposits, etc. I don’t know what PayPal did but this app is terrible now. I cannot even get it to log me in. I either get a blank screen or it takes me back to PayPal homepage. I used to be able to log in, load cash back offers, check my balance, set notifications etc. it was quick & easy. Could check my balance anytime. Won’t do anything now. Finding a new bank
Do not use paypal. They are being hacked. I just got off the line with them for nearly 3 hours trying to unlock my account. While i was on the line the hacker was attempting multiple times to get through. They denied me my right to even try to verify my identity and would not even offer anything to help out in the meantime. Your account could be next, they don’t respect your authenticator or anything else just calling in and retrying multiple times is good for them to attempt and change things!
Well I love this app since I put all my payments in my PayPal Account or in my debit PayPal prepaid it's really easy to use and good To go ! This is my bank right lol because I have my TD BANK account closed for the moment but I really like the PayPal prepaid u can transfer your PayPal money into this prepaid card it is so good n better for me now I can use my PayPal money anytime whit my prepaid debit !
Love the app been using it for over 4 years now. One thing that it will be nice is if you put the finger print for password like other banks do now. Hopefully in the future you guys can add that to the app. Kind of annoying putting password every time when you try to login.
Bought a PayPal Prepaid card at CVS. PayPal has nothing to do with this company, Netspend — only uses PayPal name rights license. Once you finally are able to activate the card — only by phone call. App is incapable of activating cards — after giving your life’s story, SS# and answer credit bureau questions & promise your first born child to Netspend; you still CAN NOT link the PayPal Prepaid card to your PayPal account. The app is also incapable of registering the card for paypal-prepaid(dot)com online account access. You get the circling drain GIF for all your trouble. WORTHLESS!
This review is strictly on the log in portion. I really hate having to type in my log in email and password every time I use this app. Needs to be more like the regular PayPal app and have fingerprint unlock option and able to memorize email address. Will update review once fixed thanks. Update. 5-2-18 Still waiting on a good update. I really wish companies would actually listen to their customers for a change and fix the products they use.
i signed in to this app with my paypal login transferred $10 from my paypal balance to my prepaid card and it shows completed but there la a zero balance on both! i called paypal and they transfer me to the number on the prepaid master card when i call the number on the card and they transfer me to paypal and both sides acknowledged that they see the transaction it doesn’t seem legal lose customers money and not offer a provisional credit at least my money has been missing since Friday and i fee helpless
This prepaid PayPal MasterCard is the worst prepaid card I have ever had! PayPal is rediculous and trying to access the card balance is such an unnecessarily long process involving setting up multiple accounts. And once I loaded money on this card it has not worked and will not work for any online purchases. When I tried activating the card it says it’s been declined by the bank issued which makes absolutely no sense because I paid almost $200 to put that money on this card. PayPal where the hell is my money!?
What an absolute nightmare this card. Don’t do it. Spent over an hour trying to set this up with my store bought card. After an hour trying to set this up with no luck I had the misfortune of having to call customer service . What a joke, I reach a rep who failed English class. After over an hour on the phone with this agent I gave up. Do yourself a favor and have a interpreter with you if you need to call CS. Don’t use this card. Not worth the headache. A day later and I still can’t use this card .
This is a great app because it’s very useful but its unfortunately very difficult to use.. The UX is really bad. For example I hate having to sign in with my PayPal account every single time I open this app... even if it’s 10 minutes later! This app seems more like a wrap for an HTML5 App but even then it still needs serious improvement. Make the login simpler! I shouldn’t have to enter my ID every single time I open this app... Why not use Touch ID?
What a hassle! Needed this money on my card NOW but COULD NOT ACTIVATE. Foreigners for customer service asking for my social security number, etc. Now they are making me email a copy of my license, my Social Security card and a piece of mail to confirm my address. I have to wait up to six hours for their approval to use the card I paid cash for. Unbelievably frustrating and I can’t return it now because it’s pending in their computer. Worst policies! Very inconvenient and quite infuriating! Thanks for nothing PayPal!!
So I recently bought a paypal prepaid debit card and went on the app to activate it, but every time I try to activate it is says “Something Went Wrong.” So I just assume the app is broken and I do the same thing on the website and it says the same thing. So I call customer service number and talk to the representative and they were asking me bunch of questions, but still no activation. Overall it was a horrible experience.
Doesn’t even work, when I went to go activate my card, I went through all of the steps until it got to the part where it asks you to use your current card or get a personalized one. No matter which option you select it doesn’t allow you to click continue like no matter what it just glitches. I don’t really have high standards for apps however, I do expect them to actually work.
Just funny how people giving bad reviews it works great for me no problem what so ever can load a check with no problem can transfer money from PayPal to bank with no problem what so ever
I was out of town and had no money in my bank account, and no bank nearby to deposit any, so I bought one of these cards so I would b able to get a hotel room for the night. They promptly locked my account for identity verification and needed a copy of my social security card to unlock my account. I don’t travel with that so I was out that money plus no hotel room. That’s ridiculous that I have to verify my identity to use money I just put on the card minutes prior. Rip off
For the biggest online financial middle-man, you'd think they could pay people with half a brain to develop an app that loads properly. I usually have to sign in twice for my totals to show, unbelievable. My internet is fast and reliable, nothing to do with the garbage one of the richest companies on the planet has created. Thanks for nothing, paypal. Then again you ban people for wrongthink like dailystormer, so I can't blame you for not making an app worth salt.
Hi I have the PayPal prepaid card and I downloaded the prepaid mobile app and recently when I login the app is sending me to PayPal app and not the prepaid mobile app. I can’t even see what’s my balances are or any transactions or deposits at all. I have uninstalled it and reinstalled with no success. I do not know what’s going on with the prepaid app but calling on the phone just to check is very frustrating and unhelpful.
I bought this card 3 months ago and still haven’t activated it. I got required to verify my account like 4 times and have done it all 4 times, and then go in to sign in and it still says to verify your account. And don’t get me started with the customer service it is even worse. I got asked the same things over and over again throughout that whole conversation. The whole thing is a waste of time and a waste of money.
I bought a reloadable prepaid card from Walmart thinking it was the same as a non-reloadable MasterCard. I often buy prepaid MasterCards and link them to my PayPal account to buy things online. However I was not informed that you need to be 18+ and provide your social security number to even activate the card and spend money. Now I can’t return the card, and I can’t use the $100 I put on it when I bought it at the register. I was basically scammed out of my money.
I tried to apply for a card on the website , and it kept giving me an error. I guess it’s because I am applying from Africa which might indicate that the PayPal MasterCard application is limited to Americans. So disappointing because I am not able to withdraw money from my PayPal account using the ATM. At the moment, I can only do online transactions. Please fix the problem and stop geo-blocking services based on location. PayPal should be a global service provider without discrimination.
PayPal & this company require you to go thru PayPal the website if you have a PayPal acct to look at your PayPal prepaid acct. Even though there is no way to access your PayPal prepaid acct from the Paypal acct. You just click and click and hope it goes to your PayPal prepaid acct. This app is useless! Just needed an easy way to look at my prepaid acct. PayPal in general has more ways to mishandle your money & keep you in the dark about your acct that most companies.
Terrible customer service, money grabbing, clueless, just a deplorable service. PayPal should be ashamed to put their name on this. PayPal doesn’t understand it, and the card issuer doesn’t. I called PayPal to resolve something with my card and got transferred to five different people in two depts who eventually told me to call the card issuer. The card issuer then told me that they couldn’t help and I’d have to call PayPal. Trust me, avoid this app and service like covid.
This is the absolute biggest scam. I had to jump through hoops to activate the cards that I bought, then could not load them to my PayPal account. Finally figured out a workaround to get the cash off of them that I had loaded!! Then had to jump through hoops to cancel, I still have gotten a confirmation email if me canceling! I need to sign up for LifeLock now in case they stole my identity. And customer service was total jerks. Save the hassle and DON’T get them.
the worst card to receive money on ever if you want it early! Everything started ok for a month and i got my check early! Then they stopped making my money available early! My work deposits money the same time every week but paypal prepaid card will not make it available the same time every week! A terrible company! Do not get if you want for early direct deposit!
Everything went fine the first week. I loved I could instantly see my purchase and how much money I had left. Then just like that my account locked 🔒. I have reached out to customer service, so I’ll see if the problem is fixed and how long it takes. I’ll write another review when I hear back from customer service.
I had 400$ sent to me and they just took the money. When I spoke to a representative she insisted that the money was never sent to me when I proved the information to prove the money indeed was sent she said she sees the transfer now but they money didn’t go thru. When I asked why she proceed to yell at me telling me there’s no money. I am going to move forward with this to receive my 400$.
My 1st online purchase i never received, 4 months later still hadnt received. I got in touch with paypal and i was reimburrsed the total amount. I am grateful for using paypal. Paypal is the best!!!
The interface is easy to use, however it would be even better if the app actually remembered the PayPal login credentials. Any other app I use I only have to login once and then I can link touch ID or I can have it remember the user ID and password. Please fix it.
Worst service ever!!! Why did I pick this thing up. I only wanted to pay with cash online. I already have a PayPal account with A 5000 dollar credit. They can’t verify my ID why ? They have no affection with PayPal, and their ID verification process requires a Social security number???? I provided all of my information, minus DNA! I have state identification, and a passport. Yet, this useless overly expensive card service can not verify identity for a prepaid card?
This app do not show my my money! It directs my to the other PayPal cash card app. When you call PayPal Prepaid they act as if they do not know what they are doing before someone comes to inform you that the card do not work that way. I can not transfer my money from my PayPal Prepaid Master Card to My PayPal Cash Card! So my question is what is the purpose of PAYPAL & IT’S SERVICES? I am thinking about just moving on to a bank or credit union any suggestions?
I just downloaded the app and I’m getting frustrated because every time I need to log in with my pay pal info it says the account is not linked. Yet when I log in to pay pal my card shows its activated and everything. I think I’m going to just delete the app unless the my fix this issue. I don’t mind calling the 1-800 number to check the balance on my card
This is the second time my card has been compromised and what do you know, my paycheck is deposited to this card. It’s now Wednesday and j inn without any money AT ALL. My Birthday is tomorrow. So Happy Birthday to me I guess, SMH!!!! It’s going to take 7-10 days for me to receive my new card or I can be charged extra to have one shipped sooner but it will still take up to 3 days.
Impossible to work with an app or website when activating a card that only goes to ‘would you like a personalized card or to keep the one you’re trying to activate.’ when trying to activate a card. Or deal with a machine and customer support who hang up the phone when people genuinely have issues.
I have been in a circle, the app is not allowing me to log in it keeps spinning. No one in customer service will assist me. One person said they are aware of the issue and have no timeframe for the fix, another person said there is no issue and I’m the only one having a problem. I am cancelling this card as soon as I get my money off or it.
I’ve had the prepaid debit card for over 5 years already had no problems But I recently lost my card and was told that it would take 5-10 business days yes Monday - Friday I called on feb 3. So just assuming it would be mailed out on Monday I happen to call yesterday and was told my card was just shipped out on feb 11. My question is why my card is just shipping out when i called a week a go So I’m left with no card no moneys Going on Two weeks There has to be another option for me to use and to take my money out So many options to add money But once u loose ur card I am stuck with no cash. The customer service Also needs some improvement
The card worked fine and great which it should for charging $5 a month! When I unlinked it from my PayPal account to link it to a new PayPal account it failed. I keep getting a message saying this card is not linked to you current PayPal account (but it is). I tried contacting customer service 3 times and nothing helped me. I gave up and just got a PayPal cash card.
At first I thought this app was pretty efficient up until it starts rejecting my password that is currently correct. One minute it accepts the password the next it doesn’t remember anything. Every other time I login it rejects my password and prompts me to make a new one. This is very frustrating and a huge inconvenience. Please fix glitches and bugs.
First off they don’t let you activate your card i did everything they asked for i gave ss numbers i went on the website i even sent them a text message but its always “your phone number isn’t linked to any paypal account” when I literally have a phone number on my account a complete scam.. like
Honestly the 5 dollar fee is ridiculous in my opinion. My actual bank doesn’t even charge a fee like this and I have another app that doesn’t charge and i find it to be way better than PayPal. If I had the option to send the money from Ibotta to my bank or the other app I would but unfortunately PayPal and Venmo or gift cards are the only option.
i bought a prepaid paypal card and not only was it difficult to activate but now it says i can’t use MY money... and on the website it says i can’t use paypal anymore. i’m extremely frustrated. i put the rest of my money on there and i don’t get paid for another week. thank you for holding MY money hostage. i will not be using paypal ever again.
The PayPal Prepaid Mobile App lets you manage every aspect of your account wherever you are, whenever you need it. That means it’s easy to do things like: • Transfer funds instantly from your PayPal Account to your PayPal Prepaid Mastercard® Account • Check your account balance and transaction history • Find no cost reload locations • Load checks straight to your account it’s as easy as taking a picture* 1 PayPal Transfers require a PayPal Balance account and a personalized card, which arrives within 10 business days after activation of your instant issue card. If you do not already have a PayPal Balance account you will link to this Card; visit www.paypal.com to get one, or you may get one when you activate this card online. Account with PayPal required for certain features, but not to have the PayPal Prepaid Card. Transfers may not exceed $300 per day/$2,000 per rolling 30 days and are limited to the funds available in your PayPal Balance account. Transfers may only be made in the name of a valid PayPal Prepaid Mastercard Cardholder. Only one (1) PayPal Prepaid Mastercard may be linked to one (1) PayPal Balance account. PayPal Transfers cannot be reversed or canceled. The Bancorp Bank, N.A. and Mastercard are not affiliated with, and neither endorses nor sponsors, the PayPal.com online account to which various funding sources, including a PayPal Prepaid Card, may be linked. * Mobile Check Load is a service provided by First Century Bank, N.A. and Ingo Money, Inc., subject to the First Century Bank and Ingo Money Terms and Conditions, and Privacy Policy. Approval review usually takes 3 to 5 minutes but can take up to one hour. All checks are subject to approval for funding in Ingo Money’s sole discretion. Fees apply for approved Money in Minutes transactions funded to your card. Unapproved checks will not be funded to your card. Ingo Money reserves the right to recover losses resulting from illegal or fraudulent use of the Ingo Money Service. Your wireless carrier may charge a fee for message and data usage. Additional transaction fees, costs, terms and conditions may be associated with the funding and use of your card. See your Cardholder Agreement for details. Mobile Check Load service is not available for use within the state of New York. The Netspend Network is provided by Netspend Corporation and its authorized agents. Netspend is a licensed provider of money transfer services (NMLS ID: 932678). Netspend’s licenses and related information may be found at www.netspend.com/licenses. Fees, limits, and other restrictions may be imposed by Netspend and other third parties in connection with use of the Netspend Network. The PayPal Prepaid Mastercard is issued by The Bancorp Bank, N.A. Member FDIC, pursuant to license by Mastercard International Incorporated and may be used everywhere Debit Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.
