Honestly most of the issues I’ve had in the passed with this app, have for the most part been remedied. Like I saw another person here who left a review about the credit card hub going away for some time, that has since returned and works pretty well most of the time. However (and I don’t know if others are encountering this problem) the quick access function doesn’t function anymore. I had it set up for a long time and it was really convenient to be able to access my accounts at a literal glance for Face ID. Then randomly one day it just stopped giving me the option, and the prompt to set up quick access returned. And every time I’ve tried to get quick access back by setting up a pin, it doesn’t work and is always followed by a “Accounts. There was a problem” pop up. I’ve tried several different pins to no avail. I tried just ignoring it for like a week and trying again but still wouldn’t work. Then I even tried uninstalling and reinstalling the app and trying again. However I still get the same error message every time. This has been for well over a month now and I feel like it’s finally time I left a review so hopefully this issue can be resolved. Thank you and hopefully this review helps and this issue can be resolved.
The app works fine for basic functions. Quick access still does not work properly to integrate with Face ID or using a pin to log in. There’s an error every time I try to set it up which leaves me typing in my whole password every time I open it. Also, I’ve yet to get CCCU to work with any money management program (intuit, rocket money, etc.) That’s prob not a fault of the app but something I’d like to see improved.
City and County Credit Union actually cares about people!
City and County is by far the best credit union/bank I have ever had an account with it’s not even close! I don’t like nor do I trust the big banks and their money siphoning practices but C&C is the opposite they pay you bonuses and most of all treat you like a person and no I am not some paid review man I am a real member and just want to help other people.
Can’t even sign in my account. I’ve tried to sign in and every time I do it kicks me out. I’ve called the bank a few times and they took information. They informed me IT will reach out. It’s been at least 6months and the issue has not been resolved. I’ve tried to delete the app and reinstall but no luck. I can view my account on a computer but not on my phone. I give up!
If you like to be constantly frustrated with your mobile banking application you’re in the right spot! Inevitably every update fixes something that’s been broken for a long time and breaks something else!! For the last month FaceID has been broken and will likely be broken for weeks to come!! It’s 2022 and people exclusively use their mobile devices to bank. Make a product that works.
This app has been extremely helpful lately with this pandemic going on. I have been able to monitor and care for my money with no issues limiting my reasons for having to leave my home.
Design is very poor for it being 2024. Allows basic things like seeing balances, check deposit, and making transfers. However, the log in is confusing/poorly designed, and there are a number of important functions that are either difficult or impossible to access like viewing secure messages.
The ability to login to my account with Face ID stopped working about 6 months ago. Each time I call to ask about it I’m told they’re “working on it” and there’s no estimated time frame for it to be fixed. I generally like my credit union, but if anything will make me switch, it’s going to be this.
Just recently they had updated this app to show more info about credit cards you had through the Credit Union, like a hub. It was great! Now when I click on my credit cards it’s back to the way it was before. Boo.
I don’t understand why they can’t figure out all the glitches in their system. When you call, even the employees complain that they have constant issues. If you send more than three transfers, the app kicks you out. Depositing a check mobley? Says check failed. Login in? System failure. GET IT TOGETHER CCCU!
I used this app regularly and had no issues and loved the mobile deposit feature. However, when I upgraded to an iPhone 13 I’ve been unable to register my new device and it won’t recognize the security sent to me. Frustrating.
Since the app update last week I can no longer open this app o my phone. It says compatible with my OS but the app just doesn’t open... i wonder if there is a way to uninstall the update or download a previous version?
This app only has portrait mode. That makes it horrible to use on the iPad. I submitted a comment and was told to delete and reinstall for landscape mode, it had been updated. Nope. Only portrait mode.
It hasn’t worked in months. It’s obnoxious to type in my password each time. I use this app a lot as it’s my finances. Making me reconsider banking here to move somewhere that keeps their app working.
We love this credit union, been members for almost 10 years, but the mobile app is atrocious. We moved all of our main banking from Wells Fargo and don’t miss them at all, except the app.
Like other reviews say, have had a delete and reinstall app to get some features to work again. Works for a few weeks and needs to be reinstalled again. Not sure why. Face detection and check deposit are a few of the main issues that break. Hopefully CCCU fixes these soon!!
I love this app. I never have to go into the credit union anymore because I can do everything from my phone. I can check my account balances, transfer money to and from savings, make credit card payments, electronically transfer money to friends and family, and deposit checks! They also have a cool feature that shows you your credit score over time... highly recommend the CCCU mobile app. It has always been a convenience... but even more so now that COVID is forcing me to stay home.
I’ve also recently been having an issue with the mobile deposit button disappearing. Also, the fingerprint ID hasn’t been working, and I’ve frequently had to retype my password lately.
I love this app in the face that you know I don't have to go the an ATM anymore to check my balance, but with the new ISO 9 update, the transactions are super slow and I totally miss counted and almost went over draft! The older one did the card transactions real fast and that's why I liked this app, but now they are very slow and I'm not so sure about the app anymore.
I have had to delete and re-install app multiple times because the mobile check deposit feature doesn’t show up on the app after a few uses. It will only appear within the account features after a delete and re-install. Not convenient
I am up to date with all of my updates and like the last review I can NOT open my loans to see any info not sure what’s going on but please fix this ASAP. Thank you
App works great to see checking, savings and loan information, but I’ve tried numerous times to use the mobile check deposit function and even though I’ve endorsed the back of the check. It still says that it failed and I must endorse my check to use cccu mobile deposit.
The most recent version of this app doesn’t allow a user to see any loan info or enable Touch ID. App use to work great but not any more. I have contacted the credit union help line and re-downloaded the App but that doesn’t fix it! I am up to date with the iOS version on my phone. Please fix this to its former glory!!
The CCCU app has been awesome! It’s by far the best mobile banking app I’ve tried. It does everything I need in a banking app, and more. Plus it’s very intuitive to use!
After a recent update the app will not open. It started saying unknown error has occurred and the changed to say the account could not be found. I went to the credit union and worked with 2 different people. They told me the problem was my phone. I went to Apple, there is no problem. I am very frustrated!! Please fix it. Thanks.
This app is horrible learn to build an app. Only can view amount in accounts. Unable to make alternate amount of payment. Have to press numerous times for it process payment. Do a little research on other financial institutions apps and learn how to build a banking app. If I can as the president of developer I would be disgraced. I’ve seen children develop better functioning apps.
I really liked this app because it was easy for me to just deposit my check just like that. But....recently that options been disappearing so I’d have to wait the next day for it to reappear. Hopefully they fix it or I’ll just probs delete the app. 😕
The recent merger had me switch from Mill City’s app to this one. Such a poor quality app. Do not expect any functionality beyond checking your balances. It’s worth going to another bank and maybe just using this one for a savings account. The online experience feels extremely dated.
App worked great when I installed…5 days later all I get are errors. Deleted it and reinstalled a few times and no luck. Fix the bug and I'll give the 5 stars it is worth when it works!
I can’t bank without mobile banking, and that’s basically the situation because there are so many errors with this app not working, me needing to uninstall and reinstall, etc
I thought the update was to fix bugs, not cause everything to stop working! Had to access my account online because the app wouldn’t recognize me or let me see my account. Needs serious work!
Similar to their web site...This app doesn't even allow you to log in 1/2 the time. I just switched to this small credit union for a change but sorry. Not having online banking in 2014 is like....well... The 1900s
This app does not always have the ability to deposit a check! There is no easy fix and it randomly goes away. This makes me want to change banks. Need things to work.
Stay connected with City & County Credit Union's FREE mobile app - a fast and secure way to manage your accounts. Easily check balances, view account activity, pay bills, deposit checks, make transfers, view statements, access Cash Perks, or find the nearest City & County location or ATMs. If you have any issues, please contact a member service representative. Thanks!
