Switched from Duo to Ping. Duo was fine, I mostly approved auths from my watch. Ping’s interface on the phone is so much slower to display and approve a login. The watch screen displays a map you have to swipe out of the way making it so frustrating to use. Ultimately it works, but Duo has nailed this interface and Ping fails to get close.
Frequently hangs and disables the iPhone orientation sensor until full device reset
I use the Ping app (regularly updated) for work daily for 2FA SSO. The app has a tendency to hang around the phase of use of FaceID, and then not recover despite force-quitting. These crash events also disable the ability of the phone’s orientation sensor to work until I complete a full reboot of my phone. This issue has been present for more that a year, across recent iOS releases, and on both an iPhone 13 Pro and an iPhone 15 Pro. The long-standing unresolved status of this app defect results in my giving this app only one star.
I appreciated that the app made it pretty easy to sign in from my Apple Watch. In a recent update, it now puts the GPS location in the Apple Watch alert and I have to scroll to accept the two factor, which is annoying when you do it all the time Please rethink this. If you want to tell people the location, just use text instead of trying to cram an entire map into a tiny Watch screen. It’s unnecessary and creates friction when the one job this app has from an end user’s point of view is ease of accepting alerts
PingID now require finger print or face scans to authenticate. Both of these measures have been proven be easily bypassed, and let the door open for policing officials to coerce access to systems. Face scans are considered public record. Finger prints are usually considered public record as well. With the rise of AI and deep fake technology, apps should use alternatives. I am not pleased with this recent development/update and will be recommending our company switch platforms.
I see lower ratings to my surprise. This is a very helpful app for remote workers like me. Fast, easy and smooth. I work for a mortgage company and this app maked our lives much easier. Thanks Hakan turunc
The app frequently hangs up with the new release. When it asks for a “unique number” to verify in the app it hangs up before I’m able to see the choices. The swipe up to approve also does not appear. Sometimes restarting my phone helps, but not always. I’m completely unable to log in to my company site now….
needed this app for my school. One day it wouldn’t let me log into my email, and I needed my ping ID to log in. But the ping ID was through my old phone, and had to be set up again on my new phone. But I couldn’t set up my new phone without getting into my email - the same email I couldn’t get into the first place without the ping ID. So stupid.
I can’t get my ping ID authentication without having it by my app. I hate this so much, the controls are so unclear, and it feels like there’s barely any assistance by the app and website itself. The settings only offer two options.
This app works great for me, whenever I need to authorize a login a can just click on the notification and it will use FaceId to authorize it. Also it works great with an Apple Watch, if you have the watch on and it detects your pulse you can just authorize the login from your wrist. I think a lot of the bad reviews come from people that either don’t know how to use it, don’t understand much about security, or their organization doesn’t have the application properly set up. We all hate having to take that extra step to login or to access to something, but this app makes it really easy and removes some of the friction from this action.
I've been using this app (requires for school) for 5 minutes and already I hate it. First it asked to always have access to my precise location. They claim that some organizations require that. Fine, if that's true, ask for it for those organizations only. They don't give any indication of if yours does or not. Mine does not. Then, I closed the app and immediately got a push notification stating that device security will be reduced if I don't leave the app running in the background at all times. That is in no way true. All the app is used for is to approve logins, it does nothing to improve the security of any of my devices, and trying to scare people into leaving it running so it can skim as much info as it can gather is absolutely despicable for a "security" app.
The app says it needs constant access to location, activity across other apps, camera, and a range of other intrusive things that it doesn’t actually need to function. Every time I close the app, a notification pops up to say that closing the app will reduce my device security. That is completely untrue and a gross way to try to get people to leave the app running in the background. The app does nothing to increase my device security so how could closing it reduce security? If anything, closing the app increases my device security because at least then it’s not keeping tabs on everything else happening on my phone. I have to use it for work otherwise I would have deleted it immediately.
This has to be the worst app ever created. Had to download this app to be able to access certain things through my company. Since downloaded has deleted and removed all my passwords from my phone and has me locked out of my bank account and other apps. Wanna turn off the notifications for this app? Good luck cause with out letting this app have access to everything on your phone it’s un useable and your stuck allowing this awful app to your personal information if you want to be able to access items through your company.
I began using your app for work at the new job about a month ago. Until today, it was easy to use and I liked sliding the slider to authorize my logging into work. (Yes. I’m easy to amuse.) Today was a different story. I kept getting an error message, “Network Error [Error 03]. Please retry. But I’ve been trying to retry for hours. I cycled the power on my phone several times. I checked for updates. I couldn’t figure out what had happened to make it abruptly stop working and not reset itself when I powered my phone down then up again. It leaves me wondering what happened. I hope that my help desk at work will be able to help, and I wanted to let you know so that if my issue is common, you can fix it quickly, before it damages your sales/image/reputation. I bid you success in quickly resolving this issue.
I had broken my phone and can only use this god forsaken app to have access to my work schedule and other important documents. Because my previous phone had Ping activated my new phone doesn’t transfer over the saved info from my previous phone. Had to call someone over the phone to deactivate my previous phone attached and the guy told me he didn’t know what to do. I hung up and tried another person and she was much more helpful. Overall very annoying if you’re getting a new phone and need to download this app again
After I updated my iPhone to the latest iOS software 13.4.1, the app now locks me out saying that my device is jailbroken and does not meet policy. I even have Face ID and a passcode on my iPhone and have contacted my company’s IT department numerous times about this issue. Still nothing. Even tried deleting and reinstalling the app, but the software update has now made this app unusable for me :(
No way to regenerate a token to authenticate my phone. It worked originally but no content downloaded. I tried to delete and redo but it would not let me. After reading dozens of reviews I have come to the conclusion my organization didn’t research this app very well. Very frustrating. At this time when I may need to work at home I’m unable to get my emails. Read I should contact my IT department to have them unpair my device and they had no clue what I was talking about. They tried to get a hold of support but didn’t get a response back. Use at your own risk.
Our org has been using this for years. It is an excellent though bare bones MFA app. Remember that you can tap and hold on iOS notifications even from the Lock Screen to immediately approve or deny a request without entering the app at all. This means you really never have to launch the app once it’s configured.
Putting the fact that a company can require authentication on a personal cell phone aside, this is a bad implementation of that already bad idea. The app requires notifications, camera access, location tracking, and your Face ID/passcode to work. Why? And if you delete the app or change devices there is no way to re-connect without going through your company IT dept. Incredibly frustrating and I will use my company’s other option of two-factor authentication instead just to avoid this disaster of an app.
If your work is having you log-in to their work website .. and then having you use this Ping App (that works actually quite wel)... to authenticate you on your personal iPhone.. just be aware that this app appears to be collecting personal data …and who knows — maybe sharing this data back with your company ? Not sure … just READ THE PING APPS PRIVACY POLICIES.. either way .. get a VPN .. “NordVPN” is recommended by Consumer Reports .. delete your cookies in safari & others often.. and use the “BRAVE” BROWSER ..
Installing the new version that was just released today and then closing the app from the background now results in a message saying that my device security is now reduced. That is very very exaggerative to imply that the security of my device is now compromised to a lesser extent - and to do so without providing any details - EACH AND EVERY TIME THE APP IS CLOSED! And an app that must run 24x7 in the background to have alleged “security” for my iPhone is a fundamental flaw in what fundamental security should be about.
The best security solutions should be very seamless and not disrupt easy access. Ping accomplishes this with easy setup and quick access to apps. When I log into my corporate network or work apps, the Ping App sends me a banner alert to my iPhoneX that can be unlocked with facial recognition! Easy, simple, painless!
Simply put, the app completely lacks any method to pair a new device if you no longer have access to your old device (for instance, a damaged or replaced phone.) This glaring omission from the app’s otherwise straightforward workflow is beyond unacceptable, in this modern world where two-factor authentication and vastly more complete authenticator apps are commonplace. This is a developer devoted to providing the bare minimum and nothing more, even if it negatively impacts thousands of people’s lives.
They’ve updated the app to lose all functionality really. The app used to log me into the actual work app that needed authentication by Touch ID. Now, the app switches to Ping ID and the work app decides that the session is over. The interface for Ping ID is from the 1990s before any of my peers were born. It is excruciatingly slow and the set up process required me to log in 4 times. To me, this is absolutely unusable in its current form.
I think the 5 stars reviews here are fake. The app is extremely complicated. I got a new phone and the app gives me SO much trouble. I can’t log in reason why I won’t be able to get paid this week from work... The information I find online is useless. I need to call my company IT so they can help me unpair the old phone, in the meanwhile I’m not getting paid. It’s totally not worth it. I’d quit my job if I didn’t love it so much. Employers should never use this app. It’s horrible.
I got kicked out of my phone email because I can’t authenticate with this app on my desktop. When I go to my desktop, it then asks me for a passcode! This was already setup before between the devices and now it doesn’t work. I’ve looked everywhere and couldn’t find the key to unlock my desktop so I could unlock my phone just so I can get into my email!!!!!! Unreal, this is too much for something as simple as logging into my email. Terrible app.
I was hired by a large enterprise that requires using PingID for 2FA. I was concerned after seeing the ratings. However, over a week into my new job and I’ve never had a issue. It’s so easy to use. No complaints.
iPhone Upgrade Program user here. Why would I consciously have to think to unpair this app before turning my old phone? Every. Year. My old phone is still listed and there’s no way to remove it…and there’s no way to add a new device. Now I can’t access my Windstream Internet account. Such a waste of an app’s purpose. You guys really need some better developers.
It’s works fine. It’s reliable and very rarely fails. Only real issue I’ve had is that it has been telling me for months in the app that an update is needed on a pop up window, but tapping update now only takes me to the Apple App Store where it says my app is up to date…
So if you pair ping with a phone and you don’t have that phone anymore because you had no choice but to get a new one, if you don’t unpair that phone, you will be unable to pair your new phone. You will have to contact your phone company. This is dumb. So many issues for one account.
I haven’t had any problems with the app though I’ve heard some of my colleagues have. Would also be nice to customize the alert sound or even just having a fixed alert sound that was different than the system default.
App support not working. Email verification never happens, and cant contact support
Ping ID app support account creation process is faulty or a hoax. Asked to create account and then look for verifocation email to then continue. Email is never received. So I can’t contact the developer for support on app issue with iPhone 11. It has a glitch that makes the app believe phone is “jailbroken” and apple has verifoed the phone to be fine. Cant use this for work and can’t contact developer.
I love that I can approve the request right from the banner notification or from the lock screen without having to open the app up all the way and slide the slider bar to get the approval. Great work with the app!
App identifies incorrectly that phone is jailbroken
App was easy to use until recently. Anytime I try to log in using PingID, it tells me my phone is jailbroken or requires a passcode for security. My phone is not jailbroken and it has always had a passcode in one form or another. I’m so frustrated! I’ve contacted my my service desk at work and they’re also stumped. How am I ever gonna get work done if I can’t log on??
I have to use this for work, like everyone else. I love how seamless this works with my Apple Watch. I’ve used Okta, Facebook, LinkedIn and Google Authenticator apps in the past and never liked them. Note that the negative reviews are NOT REVIEWING THIS APP — they are reviewing their company’s IT.
In previous releases, the PingID would display a notification that you should leave the app running in the background to approve login requests when you closed it. Now it displays a misleading message that says “shutting down PingID will decrease device security” when you close the app. That message is patently false.
Horrible! The ping authentication numbers are not reaching my phone and your support staff keeps trying to change my password to get in but that is NOT the problem. Plus I have a hard time understanding them!!! This is useless! If I could give it a 0 star I would.I cannot access any of the things I need to fly!
Notifications don't work as smoothly as they should, I find that I have to navigate to the app and then activate the authentication. It should (and looks like it's supposed to) work easily with a notification from the lock screen or otherwise.
PingID® is a cloud-based strong authentication solution that enables users to authenticate to applications via their phone. PingID delivers a solution that is easy to use for end users with the security that administrators need. End users are presented with a notification on their device when strong authentication is needed and offers offline support when the device does not have a signal. This application is designed for use with for PingOne® and PingFederate®. Before installing this application, please verify your company or organization has licensed the use of PingID. For more information about this, please contact your administrator or Ping Identity support.