I love it being able to do several things on my phone. The only thing I do not like is that it asks for my security question every time I log in. I wish it would remember my phone.
Sadly, I’ll probably have to find another bank. I like Pinnacle but this app is honestly the WORST one I’ve EVER used 😞 This is my very first review but I had to share the fact that several times a day I get an error message & can’t log into my account at all- especially the later it gets in the evening. I have to have access to my account, seeming that it is actually MY money, we’re talking about. I’ve never experienced anything like this with any other app, much less a banking app. Someone needs to take a serious look at it before they lose even more clients.
I save time and money by no longer having to drive to the bank to deposit my pay check each week or when I receive a check from a customer of my new start up company. Only complaint I have is sometimes the app freezes and will not allow me to log in to my account. Even though my password is enter automatically by facial recognition on my iPhone X. This happens quite often. I would say about 20% of the time I use it.
Great app for banking and everything of the sort except one slight hiccup; I can’t find an option that allows me to use Zelle through the app? I’ve updated, uninstalled and reinstalled. Still no option! And when I go to “transfers” it says, “You don’t have an account that can do this.” What? I definitely have an account. If there is any help, I would appreciate it!
I believe this just might be the worst app I have ever used. It never works right, or loads right, and always messes up. Constantly get logged out and get error messages. I’ve even gone to the bank a few times and had them do some troubleshooting. I can’t stand it and wish they had a different app because I have to use it a lot. Have considered using another bank because of all the problems!!
I tried to check my balance on my Pinnacle Bank app today on my phone and it will not let me login due to a slight glitch and it kept saying “an error occurred” several times and at this point I really upset about it and can’t seem to trust y’all.
The app has worked just fine for the past several years until the past update. Now I can’t even get the app to launch. I’ve deleted it rebooted my phone reinstalled it and every other way I know to imagine to get it to work get it together Fiserv.
Seems that often and arbitrarily Pinnacle will not allow me to use facial recognition. Also the ATM does not allow multiple transactions. Have to reinsert card to make another transaction.
Highly dislike the app now. I’ve been getting a complete white screen when I click on the app. I’ve uninstalled and installed multiple times. I don’t know if the problem is happening since my phone has updated but it’s really an inconvenience. Olds fix problem ASAP.
App used to be fantastic, now for over a month it will not open and when I try to contact support through the App Store, the system refuses to send the message, I receive an error message and tr try again later! Very aggravating!!!!
This app was good at first, but the past month it has hardly let me log in, and when it does, it crashes. Don’t see why it’s so hard to make an app that works well.
I am using a 5S. The app itself works well and whatever information I need is easily accessible. However, returning to the home screen or using the another app causes the Pinnacle Bank app to default back to the login screen, which can get annoying. That's probably for security reasons so I can let it slide. There are various issues with the UI - it is very bland and looks ugly. The icons at the bottom are low resolution, the rounded edges of the screens don't look appealing, and the "More" tab is not needed since the Terms and Conditions are already on the landing page. Some of the spacing between objects is out of place, like the arrow on the Accounts page. Also, change the background image to a nice mountain or something. The current one doesn't even make sense.
The app itself just looks so bland, I think some redesigning is called for. Maybe just change the colors to more brighter colors, change the font to a different font like a more friendly font that has more appeal. I have problems with it saying it can't validate my information when I know my password is correct it happens very often I would love this app more if that was fixed, also my balances don't match for a while too. It'll say I have $.15 in my account but for my available balance it'll say what I got paid which is sometimes confusing because I don't want to be charged for an overdraft fee. Please work on the issues and the design to benefit all who use the app.
I tried to log on today and was given a message saying that this version is no longer supported and to download the new version. This is the only one on the App Store. Please fix this issue
Mobile Banking from Pinnacle Bank allows you to easily and quickly review account activity, transfer funds, pay bills and check your account balances from your mobile phone. Mobile Banking is a FREE* service from Pinnacle Bank that allows you to access your accounts anytime, from anywhere, using your iPhone. Features: - Check account balances - Pay bills** and transfer funds - View account alerts - Control your debit card - Locate nearby branches and ATMs Security: - Mobile Banking from Pinnacle Bank provides the same level of security as Online Banking - Your personal information is protected by multiple layers of the latest in encryption and security technology - No sensitive data is stored on your mobile phone. To access Mobile Banking, you must sign up within Online Banking. Visit www.pinnaclebank.com to enroll or contact your personal banker. Member FDIC *There is no fee from Pinnacle Bank. Connectivity and usage rates may apply. Contact your wireless provider for more details. ** User must be enrolled in Bill Pay to pay bills using Mobile Banking. New payees must be setup in Online Banking.
