I moved but still have an account with them in brooklyn I live 8 hrs away now every time I have a problem logging In they tell me to come their, I drove 2x already to fix it than 2 months later it won’t let me log in I’m finished with them I’m taking my cash out it’s a joke

1 year ago, Aileen7627

Fraud department doea not work

Someone use my account to buy airlines tickets, when I called to cancel the card and ask for and investigation, hoping to get my money back... that was the moment why everyone was telling be to change my account to other bank. I never use that card with chip, I always withdraw the money Im going to use for the week , and they didnt even realize that? They didnt call or nothing since the card has never been in use, for me that is kind of strange, thay should have called me. Instead of received the money back they charge me $500 because I didnt report the card lost in 24 hours, which is completely wrong. That morning when I opened my account to my work deposit.. boom airlines tickets for someone... called inmediately... fraud department is a fraud.

3 years ago, Sarahirodriguez

1 Star is being generous

I should’ve known that a poorly run bank would have a poorly run app. I downloaded the app for my grandma who has an account so it would be easier for her to do what she needed instead of going all the way to the bank since she can’t really walk good anymore. We can’t transfer between accounts, we can’t deposit checks, and we can’t look up account info such as routing and account number. Those are literally the only reasons we needed the app, so we would’nt have to do those things in bank. All we are able to do is view what’s in the accounts. I’ve done online banking for years now and I’ve never come across a such poorly constructed banking app. Do yourself a favor and go to a different bank if that’s very important for your needs.

3 years ago, Bone.Dawg

Meh

Weird limitations on the app. Can only see one month of activity in the app. The level of security in the app feels excessive. After you’ve already logged in you have to re-enter your password to do pretty basic things like deposit a check or pay your bills. Don’t like it.

3 years ago, Francisca10000

Ehh

The app is okay, I kind of wish they updated the account information faster. What I mean by this is that when you buy anything it should reflect on your account quickly so you know whether you have a certain amount of funds in your account.

3 years ago, kkeier

Amazing app

I agree they do need to upgrade that so we can actually how much spending we have

5 years ago, Brandemonium212

Terrible Bank & App

Had to reinstall app several times. Was logged out for no reason. Couldn’t remember my password. Doesn’t have an option to reset password. I called the bank to reset and they said I had to show up in person with an ID to change my password. Now I can’t even check my balance. Go find a better bank. This one is worthless.

5 years ago, Ajouba

Horrid!

This application has the potential to be great, when working properly. It offers all features needed. Yet there are so many glitches. I have uninstalled, changed my password and still it doesn’t work. My credentials work fine on a desk top. Differently, The application freezes ALL THE TIME. This bank needs to work on upgrading this application frequently!

5 years ago, Machete Afilao

App needs work

The app works okay but every so often it stops working and you have to delete and reinstall it.

6 years ago, Menala7

Update on my previous review

My app still doesn’t work. Tech says they opened a window and never hear back from them. I’ve gone to the bank and they can’t help me. Definitely going to a new bank after 5+ years.

4 years ago, pic@ntic@

lost my access impossible restarted!

The reason I give 1 star is because suddenly I cannot open my app through my iphone. I try several times open it again but it is impossible. ashhhh

3 years ago, Beba2018

Need a better upgrade

The transactions made in the account doesn’t reflect right away and it is confusing.

12 years ago, Vtek562

Just an ok app

The ads for this app at the branches claim that we can do mobile check deposits from our phones. I don't see it... 👎👎 it took this bank a long time to finally release an app. Welcome to 2010 with your new fantasic app, Banco Popular! Way to play catchup with the big boy banks.

3 years ago, Little👿

Worst Banking app

This app is straight up garbage. It needs so much upgrading. I can’t even access my banking statement. They need to fix this. We are in the middle of a pandemic. Do they expect us to go to the bank and check for ourselves.

3 years ago, Harry the Nature Boy

Not good

Every time it updates it erases your fingerprint touch. You can’t change the password on the app. Limited information on the app. Other banks have way better apps.

5 years ago, Kale120855

Need

I got the new iphone so i tried to log in & it’s said Error call us.! so when i call you guys says can’t do nothing im a costumer with needs too you guys..

2 years ago, S_Money1

FIX THIS APP NOW

This app SUCKSSSSS its so stupid! It deletes your password & even though you have fingerprint ID on it still tells you to put in a password!

5 years ago, *Evey*

Horrible!

App hasn’t worked in over 2 months. Unable to log in

12 months ago, DEshawn$

The worst bank in the world . Very slow , very outdated . I don’t recommend !

Horrible bank

1 year ago, @JMNY

iOS 16

Since the new iOS 16 update it’s taking for ever to load and can’t deposit checks

5 years ago, DynamicRose

Why I think about this crap

Why is this app so complicated?... there is always an issue with this app. 😠

5 years ago, mjv114

Poor banking experience

Skip this institutional poor costumer service bank.

1 year ago, n1ggerboy

Horrible

Horrible, it doesn’t work

4 years ago, Zachariah 👑

Whats Wrong With The App ?

I’m Always Getting Logged Out And The App Wont Allow Me To Log Back In

3 years ago, Doolally_

SCAM

DO NOT DOWNLOAD This app is a scam and they will steal your identity as well as your bank info.

5 years ago, beni pllumaj

👎🏻👎🏻

Not only the app is bad but the bank too 👎🏻👎🏻👎🏻

11 years ago, Noel J Rios

Different app

The reason, why this app does not work with PR, is because there is another app dedicated to Banco Popular of PR. They are the same company, but different business. Look for the app in the store, but with the name of PR in it. Overall now with the ck deposit is great.

10 years ago, Prettinessxo

I like it

Easy to use and very convenient. Although it would be better if it would be able to notify you when certain activities occur in your account

12 years ago, Belizebreeze

Great App!!!

This app is wonderful! I can do all of my personal banking so that gives me peace of mind. And yes, the app does ask for your password so I don't understand some of the negative reviews.

12 years ago, Pdiaz117

How to login

User has to enroll first on the Popular Online Banking website. User ID is case sensitive. If these 2 conditions are met, the user will have no issues. Great App!

12 years ago, loyalfriend22

Awesome

Really glad to have access through my phone

12 years ago, Alltheparts

Okay app

Does everything they claim. I just wish there was an option for notifications when you get a deposit and stuff.

8 years ago, Lainie0510

Could be better

Works only sometimes. Not good if you don't have wifi and are trying to do things In a rush

9 years ago, PCB APP NOT GOOD

Error message

My app was working properly, now all of a sudden an error message comes up. I have an IPhone 5, don't understand what the issue is now. I have Chase and BOA and this issue has never occurred. Maybe PCB should partner with a bigger bank and learn from the upgraded technology. This is a headache to figure out what is wrong!

12 years ago, Jennifer Valentin

For north America accts only!

I absolutely love it! It's meant for BPNA accounts only so if you're trying to use it for a puerto rico account done bother downloading it.

12 years ago, Ferliciaf

Duh....

After numerous redownloads, it finally hit me.... Banco popular NORTH AMERICA.... If u r outside the US it will not work... So having a Virgin Islands account like I do or Puerto Rican account will definitely not work for u... So because I feel discriminated against that my territory doesn't have an ap I will give one star (well it's really out of jealously)

10 years ago, Roldanpr

Very nice!

Easier to navigate and better flow overall.

11 years ago, Andrew Osei Jr

How many times do I have to enter my password?

I have to enter in my password 7 times before it actually let's me login. Please fix this problem ASAP!!! Everything else works fine for me. Just fix the login process before I switch to capital one!

9 years ago, Kitty22-22

Don't waste your time!

When I first got this it was working just fine, but now it doesn't let me log in because there is an application error. Called the bank and all they said was " oh a lot of people have complained about that". Come on!! FIX IT!!!

12 years ago, DIzzyWolf

The Wait is over!

I was longing for a banco app and it's finally here!

12 years ago, Rubberband156

Love it

I love this app, I don't have to on the actual website no more !!

8 years ago, Coloratura1510

DOES NOT WORK

What is happening with this App?? It doesn't work on my iphone 6 anymore! I am not able to write my password . You should read all the negative reviews you are getting from all the costumers .. Fix it soon!

9 years ago, charanga1969

Does not work

This app does not work properly. I am assuming based on several reviews, it does not work well on the iPhone six. I am having to use Safari which gives me very limited features.

12 years ago, twinkiee25

Love it

App does everything I need :)

12 years ago, omega747

How could it be possible?????!!!!

The same company and they don't have an option for their main customers in Puerto Rico who make a lot of money to them??!! Come on Richard Carrion!!! Talk to your people!!

11 years ago, Daiseeidukes

Finally

It works fine and I love it.

9 years ago, LeslieLoca

Horrible!

Needs to be fixed ASAP!!! Everything was working fine until the latest update!

12 years ago, Coyotesr

Perfect in USA

This app is great i don even go to my computer anymore sweet!

9 years ago, Astrid106

Doesn't work for iPhone 6 !!

Ever since they did the new update, it stopped working for iPhone 6. I find it so worthless that it doesn't work for the latest phone. Please fix it ASAP! 😒

11 years ago, GISELA CALERO

What a waste..

I recently opened an account here... What a waste of time. I should have checked out their app first. It doesn't function!!! I'm closing the account I just opened by the end of the week.

Description

Start banking from nearly anywhere, at any time, with the Popular Bank Mobile app. A convenient and secure tool for our Popular Bank customers, the Popular Bank Mobile app lets you track and manage your everyday account activities and services with a few taps on your mobile phone or device. Touch ID™ and Account Basics Log in simply with a touch of your finger, then review your current account balance or search recent activity by date, check number, dollar amount or transaction type. Mobile Check Deposit¹ Endorse your check, snap a photo and select your depository account. We’ll take care of the rest. Mobile Bill Pay Make secure and timely payments to a payee, or schedule future ones, so you never miss a deadline. People Pay² Send money to anyone, anywhere, with your mobile number or email address. Copyright © 2022 Popular Bank. Member FDIC Popular Bank is a Member FDIC institution and a New York state chartered bank. All deposits with Popular Bank (including deposits through Popular Direct deposit products) are insured by the FDIC up to the applicable maximum amount allowed by law for each deposit ownership category. For more information about FDIC insurance coverage of deposits accounts, visit https://www.fdic.gov/deposit. Disclosures ¹ Deposits are subject to verification and may not be available for immediate withdrawal. Standard mobile carrier charges and fees apply. Please refer to our Online Banking Service Agreement, Funds Availability Policy, and other applicable account terms and conditions for additional details. ² Certain restrictions apply. For more details, please refer to the Popular Mobile Banking User Agreement. Standard mobile carrier charges and fees apply. Touch ID is a registered trademark of Apple, Inc. Apple, iPhone and App Store are trademarks of Apple, Inc.