I moved but still have an account with them in brooklyn I live 8 hrs away now every time I have a problem logging In they tell me to come their, I drove 2x already to fix it than 2 months later it won’t let me log in I’m finished with them I’m taking my cash out it’s a joke
Someone use my account to buy airlines tickets, when I called to cancel the card and ask for and investigation, hoping to get my money back... that was the moment why everyone was telling be to change my account to other bank. I never use that card with chip, I always withdraw the money Im going to use for the week , and they didnt even realize that? They didnt call or nothing since the card has never been in use, for me that is kind of strange, thay should have called me. Instead of received the money back they charge me $500 because I didnt report the card lost in 24 hours, which is completely wrong. That morning when I opened my account to my work deposit.. boom airlines tickets for someone... called inmediately... fraud department is a fraud.
I should’ve known that a poorly run bank would have a poorly run app. I downloaded the app for my grandma who has an account so it would be easier for her to do what she needed instead of going all the way to the bank since she can’t really walk good anymore. We can’t transfer between accounts, we can’t deposit checks, and we can’t look up account info such as routing and account number. Those are literally the only reasons we needed the app, so we would’nt have to do those things in bank. All we are able to do is view what’s in the accounts. I’ve done online banking for years now and I’ve never come across a such poorly constructed banking app. Do yourself a favor and go to a different bank if that’s very important for your needs.
Years of reports, years of trying and still the same developer(s) and security system with the Popular (BPPR) app. Is it really safe? Is just for show. The ratings is mandatory and collects for review post and never decreases. So don’t ever go by ratings. The app will show you that your account has been locked out, please select forgot user ID or password and to create a new ID and Password. Save yourselves the trouble and forget even any hopes for this app. Don’t do it to yourself.
Weird limitations on the app. Can only see one month of activity in the app. The level of security in the app feels excessive. After you’ve already logged in you have to re-enter your password to do pretty basic things like deposit a check or pay your bills. Don’t like it.
The app is okay, I kind of wish they updated the account information faster. What I mean by this is that when you buy anything it should reflect on your account quickly so you know whether you have a certain amount of funds in your account.
Had to reinstall app several times. Was logged out for no reason. Couldn’t remember my password. Doesn’t have an option to reset password. I called the bank to reset and they said I had to show up in person with an ID to change my password. Now I can’t even check my balance. Go find a better bank. This one is worthless.
This application has the potential to be great, when working properly. It offers all features needed. Yet there are so many glitches. I have uninstalled, changed my password and still it doesn’t work. My credentials work fine on a desk top. Differently, The application freezes ALL THE TIME. This bank needs to work on upgrading this application frequently!
My app still doesn’t work. Tech says they opened a window and never hear back from them. I’ve gone to the bank and they can’t help me. Definitely going to a new bank after 5+ years.
The ads for this app at the branches claim that we can do mobile check deposits from our phones. I don't see it... 👎👎 it took this bank a long time to finally release an app. Welcome to 2010 with your new fantasic app, Banco Popular! Way to play catchup with the big boy banks.
This app is straight up garbage. It needs so much upgrading. I can’t even access my banking statement. They need to fix this. We are in the middle of a pandemic. Do they expect us to go to the bank and check for ourselves.
Every time it updates it erases your fingerprint touch. You can’t change the password on the app. Limited information on the app. Other banks have way better apps.
I got the new iphone so i tried to log in & it’s said Error call us.! so when i call you guys says can’t do nothing im a costumer with needs too you guys..
The reason, why this app does not work with PR, is because there is another app dedicated to Banco Popular of PR. They are the same company, but different business. Look for the app in the store, but with the name of PR in it. Overall now with the ck deposit is great.
This app is wonderful! I can do all of my personal banking so that gives me peace of mind. And yes, the app does ask for your password so I don't understand some of the negative reviews.
User has to enroll first on the Popular Online Banking website. User ID is case sensitive. If these 2 conditions are met, the user will have no issues. Great App!
My app was working properly, now all of a sudden an error message comes up. I have an IPhone 5, don't understand what the issue is now. I have Chase and BOA and this issue has never occurred. Maybe PCB should partner with a bigger bank and learn from the upgraded technology. This is a headache to figure out what is wrong!
After numerous redownloads, it finally hit me.... Banco popular NORTH AMERICA.... If u r outside the US it will not work... So having a Virgin Islands account like I do or Puerto Rican account will definitely not work for u... So because I feel discriminated against that my territory doesn't have an ap I will give one star (well it's really out of jealously)
I have to enter in my password 7 times before it actually let's me login. Please fix this problem ASAP!!! Everything else works fine for me. Just fix the login process before I switch to capital one!
When I first got this it was working just fine, but now it doesn't let me log in because there is an application error. Called the bank and all they said was " oh a lot of people have complained about that". Come on!! FIX IT!!!
What is happening with this App?? It doesn't work on my iphone 6 anymore! I am not able to write my password . You should read all the negative reviews you are getting from all the costumers .. Fix it soon!
This app does not work properly. I am assuming based on several reviews, it does not work well on the iPhone six. I am having to use Safari which gives me very limited features.
The same company and they don't have an option for their main customers in Puerto Rico who make a lot of money to them??!! Come on Richard Carrion!!! Talk to your people!!
