PrepaidCardConnect

I’ve noticed in the 2 years I’ve used this app for my Paycard, it has always been very reliable. When I had to report my old card stolen, the customer service was great and easy to communicate with. The app also updates instantaneously upon transactions and transfers, helping to show accurately how much is in my account at all times. Transfers are extremely easy, although they do tend to take a couple business days, but that isn’t a problem for me. Still love the app, and still love using it. They update every so often too. Highly recommend!

The app seems to be having some issues. I stoped getting the text alerts for my card. Tried to sign into my app to see what the issue could be. Discovered I had forgotten my password. Tried several times, and tried to have a reset password emailed to me. Discovered that I had used the wrong email address when setting up the app; so I was unable to receive the email to reset my password. Called customer service. She was able to change my email so I could reset everything. The lady on the phone was very hard to understand and was annoyed that I asked her to repeat herself. When we were finished; she made sure to tell me I could/should use the app/website for issues like this. Which I understand; but if the email was wrong and I wasn’t able to remember my login information then how could I have used the app/website? I felt it was rude of her to say it that way. Then when I was able to get a reset password email; it took several tries. The first several time I just simply got an email that said I had reset my password, even though I had not yet been able to do that.

This app has caused problems for me. I tried to pay a traffic ticket a couple months ago. This app locked my account because the address wasn’t the same as on their file. When I called they took care of it. Now I changed my address on the app and updated my account. They locked my account and then told me it would take five days to validate the address after sending in the documents they requested. This is ridiculous in this age and time that the company can just lock your account from simply changing your address. I have never had this much trouble with an app or company than this one. After this is resolved I plan to change cards to something that is better. I can’t have a company locking my account because I changed my address and their website said nothing about validating my address or even tell me the account would be locked until it was validated. This is ridiculous!!!!!

To begin with I have had no issues with receiving my money on this card. But I have lost the card!! I have spent hours on hold for a live representative for this company and have yet to speak with them. I downloaded the ap I bought a prepaid reloadable card to just transfer MY money to it. Only for it to tell my card number is incorrect. The one I am looking at. Now after speaking with them I need to get a new card from my employer so they can transfer the funds. Because a card to card transfer is not available to do without the physical card. So I get to go through this process again. I cannot be the only one having issues since their hold time is so long. I will not be using this ap of the company for my payroll needs again. This is what I get for not having my routing and checking account information memorized or wrote down some where.

Here’s my situation, I went to transfer 333$ from my Darden card to my WellsFargo card but accidentally typed a wrong number in my Route Number. I immediately called WellsFargo the night of and they said the money was just floating and would be returned. However, the next day I decided to call Dardens customer service and at first they told me that after the period of the day is over they can not do anything. I then informed them of WellsFargo told me and got put on a very long hold. When the customer service attendant returned he then told me something completely different from his first statement. He stated that they put a tracking number on this transfer of 333$ and the money will be returned into my account in 4-5 business days. Due to this persons contradicting statements this seems very fishy and I am now inclined to not trust the company. Any help?

So I’ve actually had this card for a while now thru my employer. So today I get on the app to transfer some money to my account from my savings and nothing is looking the same there is no way to transfer money at this point so I call the number on the card and guess what???? NO ONE SPEAKS ENGLISH. All the can say is my card is locked and I need to FAX them a copy of my drivers license to validate that’s it’s me remind you I’ve had this card almost 3 years now. They cnt tell me why I need to this or nothing it’s just that they have my money locked up until then. When I say I’m mad mad I can’t even think straight I’m so mad. If nd when I get my money they won’t have to worry about my money anymore I promise u that and imma let everyone know they will try to scam u outta yo money. Trash trash trash I need my money nowww

Installed the app and upon opening, very first time, there’s an alert at the top of the page saying that an error occurred. So, it doesn’t even open. I have my paycheck monitored through an agency that allows pre-payday money transfers. This “bank” is so pitiful that when I went in search of the routing and account numbers, I was informed there aren’t any that I am privy to. What!?! Really!?! So, it’s a “bank” that doesn’t have a routing number? And the account number is not something I’m allowed to have. My account. My money. But I am not permitted access to any info. Obviously, using this card is going to be a temporary situation. I suggest against using a company that doesn’t have a call center with employees who speak English; who do not seem to have any legitimate banking practices, and who require the downloading of a trash app.

I use this app to track my balance/activity on the card i received through work. It’s fine that i can track that stuff when it works. The app seems to go down A LOT. It hasn’t worked for me in almost a month and half now, and i’ve even updated it. It says my account info is wrong (it’s not, i put the same credentials in on the website and it logged me in just fine). Also do not ever use your card at a gas pump. They will take out money. Sometimes a lot. and it will take days to get it back. I’ve also been unable to use my card on anything online since the app went down including paypal, doordash, etc.

This is the second time I’ve worked for the company that uses this card. All I can say is that it has improved dramatically. First time I never had a use for the card except for getting a discount at certain places, but now tips are directly loaded here the same night of service. And you can transfer them without any fees. App is easy to use and understand, no complaints here.

My job issued me a paycard that uses this app and it is horrible! There’s no disclosure that states it takes 4-6 business days for a paycard to bank transfer so your money is literally floating for almost a week. I tried doing a paycard to recipient card transfer and it kept telling me to input a proper 16 digit card number after checking and rechecking my already accurate card number. Going from one page to another in the app is a headache because it will easily cause an error making you close and reopen the app several times. The best way to get your money quick off of the card is by doing an ATM withdrawal and depositing into your own bank. NOTE: they also charge 1.75$ in ADDITION to the ATMS own fees for withdrawal. Worst prepaid card to use.

I havent had many problems with the card or app in the 2 months of using it Really easy to see all my transactions and balance i only wish the alerts were a little quicker the purchases and deposits register immediately on the app but for some reason it takes a full day for them to send me a text message and even longer with emails except for when i make a purchase at Walmart for some reason those send an alert as soon as i swipe my card i also wish it had apple pay functionality otherwise its perfect.

The fact that companies practically shove this down your throat is ridiculous in itself, but that isn’t the fault of the app developers. I do have a problem with the app taking money out of your account when you initiate a transfer to another bank account, but then that money not showing up in your other account. Sent a test transfer of $10 last Thursday and it’s yet to appear. No email or notification indicating that it may take “x business days” either. In case I messed up my baking info, I did another $5 test transfer and triple checked the information, that’s yet to appear as well. A Venmo transfer I initiated after the $10 transfer was deposited quicker than this. Where’s my money!?

This is one of the awful prepaid cards you can get, if you gonna use this for a direct deposit from your job expect 3-5 days delays and if the day you usually receive your paycheck is a holiday add an extra 3 days of delay (8). The customer service is usually overseas either from the Philippines or India and, they don't care about you as a customer they try to play nice but it's like you are talking to a robot they keep repeating words like “ nothing to worry about it” If you make a purchase online and later for whatever reason you get a reimbursement from the merchant THEY WILL NOT ALLOW YOU TO GET IT UNTIL YOU GO THRU A POLYGRAPH TEST 3 TIMES, AND USUALLY THEY WILL STAY WITH THE MONEY. If you just got this card at work from any olive garden restaurant to get deposit your tips or your weekly paycheck be aware that they will still your money little by little and they will never give you a reason other than: “ Nothing to worry about it” This paycheck card is a NIGHTMARE. You don't believe me: CALL CUSTOMER SERVICE AND YOU WILL CONFIRM THE: “ Nothing to worry about it” when they still your tips, They love to say that, IN YOUR FACE.

It’s has a great layout overall. It definitely needs some bugs fixed for it though. I don’t like how if I make a transaction, it shows the withdrawal, then a deposit, and then another withdrawal, very confusing... It would also be helpful if the system would give us a notification if it’s under maintenance. It’s very frustrating to try and access your account and get the dreadful circle of death, with no explanation of why. Or give us a website to review our funds and transaction history online. I’ve tried several times looking for a website to log into to check my account and I’ve yet to find one.

I’ve had nothing but problems with their cards when I first got it I couldn’t even make a account because it was asking me to verify with my manger to open my account and when I went to her she said she has nothing to do with it so finally after calling costumer service they fixed the problem but I can’t make any online purchase I can only swipe it at stores so that has been the problem up until now where I’m tired of this terrible card and guess what I can’t even transfer my freaking money either because i can’t use the card online it won’t go through I called Customer service they didn’t help at all so please don’t get whatever they offer it’s all trash and it’s only gonna make things harder😡😡😡

Called today to ask what can be done about the error message and the need to re-enter the password. It doesn’t save the password in the vault and you need to go to the website all the time to copy the password. When called the CSR said that they have never gotten a call about this but a review from a year ago about the certificate says otherwise and that the CSRs are comfortable with lying. When asked to speak with the supervisor his response was “everything here is telling us it is working perfectly fine. You need to check with your specific App Store”. Luckily this is my second job and not my primary source of income for ease in money access. Get better at compassion and “support”. You haven’t shower it yet.

really great app! i use this because i have a prepaid card that my work paychecks are loaded onto. i can transfer money directly to my bank account for free and the transfer only takes a couple days. i can easily manage my money and view my account details. i’ve also signed up for certain text notifications so i’m notified when my balance is below a certain amount, when a transaction has taken place, when money has been loaded onto my account, when a transaction has taken place without a card (online order, for example), and when my account balance has been updated (for both a deposit or transaction). give this app a try, you won’t be disappointed!

So I have this app for work and it does pretty well but I have to try several times to use my face ID to log in. It’s really great that I can easily transfer money from this card to my bank without any fees. Although a lot of times when when I try to see my transactions there’s some kind of error and I need to reload it a few times for my transactions to come up. It’s not a bad app I just don’t understand why I have so many errors.

I love the app…when it actually works. Sometimes it won’t let me login at at for a week and I have to go online to login to my account and it gets annoying. I’m constantly checking to see if it needs updated when I cannot login and it’s always updated. When I cannot login it’s always said “authentication fail” but I can go online and login without a problem this might be something those who work on the app have to look into and fix.

I would recommend this app due to its easy accessibility and security. I used this app for my first job all the way through to my second and its was very clear on how to use, and you can do just about everything you can do with a regular bank card. 10/10

I received my prepaid card four days ago and have yet to be able to log into my account on the website or on this app. I’ve called for help everyday. At first they said that the reason why I can’t log in is because I’m locked out(which makes zero sense because I haven’t even activated it yet) and then they said the system is down on website???? They “don’t deal with those problems” so now my paychecks are loading onto a card I can’t use! This app and company is disgusting. It’s unorganized and a total waste of time and money.

I like how you can customize the home screen. The best feature to me is seeing my balance on the sign in screen and not having to log in to view my balance. The interface is easy to use and the ability to transfer funds to a bank account or existing card is great. 5/5

My only complaint about this app is that it takes so long to transfer from the card to my bank (which may be just my bank) it takes 24-48 hours to transfer in. Other than that it’s great to have easy for another card to have, as well as its nice when you’re taking tips to the bank anyway to transfer them straight in!

My card stopped working on transactions I had to put my pin into about a month after having it, but I’m still able to transfer my paycheck to my bank out using this app so very helpful, wish I still had my card tho or that it was instant deposit because I have to wait for it to hit my bank account.

I give the app a 4 star because it’s fine in every way except it doesn’t show your card number and stuff like that in the app. I lost my pay card, but always transfer the money to my other card that I do have, but what if I needed to use this card or wanted to at my convenience? That is the point of the app to suit me when I need it right

I work for a Darden restaurant so I obviously don’t make good money or cared about financially by Darden but the little money I do make needs to be watched closely. Unfortunately, with this company it’s almost impossible to do so when your text alerts only last a few days before disappearing again. Then having to call to have them reset giving you a three day wait period for it to take effect so you can have it for 3 days again and having to go through the process all over again.

Paycheck plus owns this app not just that but they are very disrespectful they are not rude but disrespectful they are rude in a polite way And they do not help you if my bank requested a lost money transfer they will reimburse they did not mind you there is not one person that is not Indian descent not one white man this card holder company should be testified in Supreme Court! they also steal money from your account and do not reimburse you back ! All these things happen to A lot of people and me !This card holder company should be prosecuted!! to the fullest extent of the law possible!!

Got a paycheck through this card , 900$ to be exact. Couldn’t pull out money or use card at all , called to see what the problem was and they said they inactivated my account because of a transfer of 50$ that THEY didn’t recognize , didn’t call or email about this problem to ask of my behalf first . Are they going to do this every time I transfer money to someone they don’t recognize? Even worse they said I must wait 5 business days for my account to be activated again .... I’ve been waiting a week . Still haven’t touched a penny of my money .

I’m glad I found out about my work card having an app to check my balance, rather than logging in through Safari each time. It’s a pretty simple app to use and navigate through. I just wish I was able to lock my card until I wanted to use it.

I’ve called several times sbout the same issue… how to transfer money from my savings here to my checking here. I did it once but now the reps don’t know how. Also how to increase my amount from my employer to deposit has been a hassle.

This card and app has been nothing but trouble sense I’ve join I can’t use it at any store or atm it always tells me my pin is wrong and end up locking on me. I’m leaving I will have my deposit sent to my bank account, still til this day my money just sitting on my card becuz I can’t access it and every time I try to speak to someone they barley speak English and they hang up in my face because I dnt understand what they are saying this app and card is bad I would not recommend for no one to get or use I’m very disappointed

This system is atrocious. I work for a company that makes you receive your first and last paycheck through one of their cards, which seems simple, right? Just transfer it over to your bank account. NOPE. As soon as you initiate the transfer, it drops your balance to $0–no “pending transfer” notification or receipt or anything like that, and it takes about a week to actually go through. Maybe it would be fine if this wasn’t being used for my paycheck, but not all of us can afford to wait an additional week to get paid.

I am trying to transfer my PaychekPlus funds into my Chase account because my PaychekPlus card won’t support Apple Pay, now I’m trying to transfer some of the Paychek’s funds to my Chase funds, and no matter how accurate you enter either the routing & account # or the card’s # for the Chase card, the CardConnect app rejects it instantly every time without fail!!! I’m just glad I have Chase because PaychekPlus accounts even have maximum limitations into them. Please use popular banks. And the theme; since I’ve used it for my Savers employment since 2016 until 2018, it has become a glitching nightmare trying to access my account on the computer also. Please do not waste your time on this if you’re trying to become wealthy enough!!! Bottom line!!!

I’ve never had problems with this app, I have a Darden card that I have connected to this app and no issues have appeared. I do card to bank reasoners at least 2 times a week and get them in my bank with in 3 days , no doubt.

This app has some nice features, including the ability to update account settings and to deposit a paper check into your paycard account. But I agree with other reviewers the locators are simply not functional. It is really hard to believe that an app can get released with such a major feature simply inoperable. The ATM locator, in partacular, would likely the most popular feature in the app if it only worked.

Honestly my only “issue” is that they don’t have any information on the app to let you know what fees you might incur for doing a card to account transfer, or the potential ATM fee depending on which ATM used. I suppose it’s possible I overlooked it, or maybe I am misunderstood about if Cardholder Services even has any ATM fees… ??? Otherwise, it’s very convenient!

This app is horrible. It locks me out of the days for days at a time and says my password is “incorrect” when it isn’t. my card got hacked a while ago and when i tried to lock it there was no way to do it on the app and when i try to send money to people it has the option to do that but doesn’t let me. I have been using this card app through my employer but would 100% recommend setting up a bank account first before using this crap.

It’s a really good app you can mange your money any time you want you can look for your payment and you can control your credit this is a amazing pay card Hey you wanna to have a great credit card let’s use payroll credit card

After I left my job, it’s been a struggle with this card and app. First it wouldn’t let me load money on it. Now I’m not getting any alerts of when money is loaded or taken off my card. I have to always ask it for my balance 😡😡🤬

I’ve had this app for about 3 months so far. The reason that I give this app 4 stars instead of 5 is that sometimes you cannot get the app to load or it says there was a error and that I should try again. It will do it for hours at a time so I cannot even see what I have in my account. PROS -money is easily load on to your card -paychecks can go straight on it -it’s easy to transfer money -you have a “savings” account CONS -app doesn’t load all the time -limited transfers -sometimes it is weird to transfer savings into checking

The app is cool in all, but there is like so major inconvenience when trying to log in. It will not let me change it to Face ID along with the frustration of trying to change anything. There is only one background and the layout is very minimalistic. Will I be switching banks in a few months. Yes. Do I enjoy the time I had with this bank and app? No. But slay. Whatever.

I use CardConnect for the tips that get uploaded to my debit card from credit card tips, and this app tells me my exact balance, and let’s me transfer money to other accounts/cards within 2-3 days! Love this app, real bad. So convenient!

Every time I open this app all in July it closes automatically even updated still did it... I have tried deleting and reinstall still nothing. Maybe because of my phone??

There are more glitches than I can count. With all the glitches it should be updated daily, yet I think it’s updated like 5x in the 1yr I’ve used. I have to use this app for work purposes, and I’m afraid my info is at risk every time. It’s pretty crazy how glitchy this app is considering. Anyways it’s pretty straight forward user interface wise just not good past the ease of user experience…

I have to use this app for work and it is such a pain. For example, today I need to send money to one of my co-workers and all the options have changed, I can no longer send money. This app locks me out unexpectedly! It rejects a correct password! It is just terrible. If I make 2 transactions in 1 day it locks me out. Then, I have to call and spend an hour on the phone and the people always blame me for the app error. If I wasn’t required to use it I wouldn’t use it.

I don’t have no problem with it at first I was scared cuz it wanna a lot of my personal information but after they stop asking me all of that it a really good app and I love it cuz I don’t always have to call my card to see how much I got on my card I just can open the app and see how much I have

this is a very basic and easy to use app, i appreciate how easy and simple everything this but i don’t like how we can only transfer money 6 times in a month. but everything else is very well made.

This has so many features and sends you alerts and gives you so much options as to what you can do with your money. Also to open a savings account you need no money whatsoever. Definitely recommend, 10/10

Does not work to transfer money to accounts that I have the routing number and account number, but it will transfer into my own account at another bank. On top of that, when you get a new card you have to renter your info. That leads to wiping out all your previous history and saved payee info. Also, the customer service form paycheck plus is terrible. What ever system they have is poorly constructed.

Only use the card for gas and groceries and always reliable. I love the text alerts but The app can be a pain because when you go to check your activity or account etc, most of the time it gives me an error saying there was an issue and can’t access information