Progressive

I’m not sure what more one could ask for! The app affords me the access I need to look into my policies; the UI is straightforward, with Auto and Marine separates into two separate tabs (and I’d guess other forms would also be handled as such— like Home, etc.). Electronic ID cards (as well as printer-friendly ones) are accessible with merely a thumbprint unlock and one click. Everything is literally right there and easy to navigate. • the one difficulty I’ve experienced has been in cases where I needed to change my policy (e.g., sold a vehicle and needed to remove coverage while also considering a slight change in coverage/deductible as well). In that case, as well as the last time I purchased a new vehicle, I was not able to follow through with the necessary processes 100% to completion via the app alone. Ultimately, logging in via web browser and eventually speaking with someone over the phone was a necessity. Granted, there are many loopholes for fraud when dealing with the aforementioned changes in policy, so I’m understanding on that. Thus far, now four years with Progressive, they’ve turned out to be rather impressive overall!

So like, I go to the app and no matter what I try to do the app opens Safari and goes to Progressive’s website. In 2019 when I was an employee with Progressive as a personal lines insurance agent we were always taught how open and intuitive the app is. The learnings and courses we did had GREAT examples of this. But the app isn’t, or isn’t anymore? What’s the point of an app if all you’re going to do is open my browser and throw me to the website. Luckily you guys have a system in place where I sign in automatically to the website, so that’s not a strenuous activity. 1 For someone that does shop around, and 2. who does want to pay a low bill while being with a good company, I get why you guys have an app, because everything is an app, but your app lacks the functionality of what an app actually is there for because you utilize your website. Anyways, 3* for switching over insurances today because I moved states and your insurance is actually great for a cost I have never seen in 10 years (I shop around every few months, we exist), but the app itself does not have the common driver like myself in mind and I’m better off going to the website in my laptop for policy information. (Example is prices next to coverages does not show up on the app and I have to switch the coverage amount to see the difference in money). App is great if you just want your insurance ID cards tho, like every other insurance app there ever is and ever will be.

Progressive is the cheapest to start, but it continues to change. Our initial rate was $100 a month cheaper and the it randomly went up for no reason between the second and third payments with no explanation. Then we enrolled four vehicles in snap shot for 6 months 3 vehicles said we were on track for savings. One vehicle had a bad first couple months with a lot of hard brakes and a couple of late driving and it said a rate change was likely, but then it had minimal events for the next four months. Our savings on one vehicle was $109 per month, the other was $10 per month, the other said it did not make a change, but the one that said an increase was likely raise our rate $244 per month!!!! So that was a net increase of $135 per month. Snap shot is a joke. Firstly it ranks you by hard stops and fast accelerations , but sometimes those are necessary to avoid collisions and stopping before going through a red light or something. It’s not an accurate measurement of a person’s driving skills. Secondly if there are bad months it does not take into account the other good months. And lastly the penalty for two bad months in one car is significantly greater than three really good cars for all 6 months. My recommendation is tell them to eat their snap shot, because in the end they will get their money back one way or another. It is the biggest bait and switch on the market. My rate is back to the same as it was after all these promises of savings.

The app is amazing. Always works when I want it to. Shows me both of cards when my policy is close to renewing. Anything that I can’t do on the app it will link me to the website and keeps me logged in so I can get things done. They have all of my documents stored in one single place online so if I miss a mailing or delete an email I can still check it out. I gave it 5 stars and said its 85% is because I wish you could pull up the dec page and voi on the app and save it like the ID card. I love that I can see the status of my payments online and that I get a reminder a few days before it pulls the payment. Originally I could sign my docs online. I would like to be able to sign all docs online. Like when I make changes in the middle of the policy period. And for the auto they don’t let you lower you comp/coll online. It would be great if I could do it myself instead of having to call in. Otherwise it’s great.

I don't understand what's happening here, but I don't like it at all. I registered for Progressive with Snapshot a few months ago. At the beginning, my rate was $121, which was great. Then within a month, I got an email informing me that I was removed from the program due to supposed lack of feedback from my phone.... which I was completely unaware of, because I wasn't notified. The following month, my rate went up to a whopping $238. Over a HUNDRED DOLLAR difference. I didn't even notice, because I wasn't informed of the change. The next month, my rate went up AGAIN to $251. I'm supposed to be billed in the next few days, and I'm nervous to see how much they've increased my rate again. I didn't even notice the changes until today when I checked my bank account. I tried to access the Progressive app to see what's causing these changes, or if they've noted anything on my account, but go figure - the app won't even work. It's stuck on a loading screen. It's not my internet; everything else is working perfectly fine. I'm angry and I feel taken advantage of by this company. There's no transparency whatsoever. I don't have the kind of funds to afford sudden increases in rates like this. If I can't get this resolved by the end of next week, I'm switching insurance.

Had to download app to file a claim. They made me send in photos and video to make a photo estimate. A day later they tell me sorry but we saw prior damage to the car so we can’t give you money upfront to fix. Instead you have to schedule a appoint with a bodywork yourself and call us back to send an agent to get it looked at. I swear the adjuster have eye’s like my grandma cause they saying the damage that they were at fault wasn’t even them and they don’t want to pay for it. My left bumper was entirely cracked and they called it ‘prior damage’. Why make a useless app to file a claim when 90% of the claim was me talking with a person. And they still want me to call them back. No point in having an app if I could of just emailed them the photos and video. My representative also went on vacation as she told me I have no other option but to go to the bodywork to drop it off. Well, how am I going to go to work without a car. I give the company 5 stars if they don’t scam me on the claim and have their representative drive me from and back from work. Since, they’re to cheap to get me a substitute car to drive. For the sake of others and you, don’t get this cheap insurance that’s not willing to pay

My 2020 Dodge Challenger has been sitting in the shop for over a month now because progressive did NOT want to pay $200. I pay over $600 in car insurance (we have 2 new vehicles & a young driver). These guys make $200 in 00.2 seconds! On thanksgiving an idiot ran into my door & took off. It was a pain getting on the phone with someone first of all then they had to do a formal investigation as if I ran into something myself. After they concluded I did not they sent the shop the most slap in the face quote of $700. The shop quoted my damages at $2800. Progressive took over 3 weeks to finally approve $2800. No one ever called me or kept me in the loop. I got more calls from the shop than my own insurance provider that I pay over $600 MONTHLY. I’m not sure if these adjusters where having a bad day or if they didn’t take me seriously because I’m a woman, or because I’m hispanic. It seriously has to be something, I have had crappy insurances before that have worked faster, treated me better and actually called than this “big corporate “ insurance. Save yourself the trouble, headache, discrimination & embarrassment go to someone else that values customer service ethics and values Progressive is anything but progressive !

UPDATED: I received a message saying that customer service can be contacted. Cool. But the only way to “contact customer service” Is to call them or use the AI bot. I don’t want to Call customer service regarding changes to my account or issues in my account or questions about my account. I want to EMAIL customer service regarding these issues. That was my point of my original review. Yes, you can do basic things in the app, like viewing information or find a phone number to call customer service. But if you have issues or questions, the only way to get help is to CALL. Not only do you get bounced around in their automated system, then from person to person (because the automated system doesn’t actually send you where it’s saying it is, apparently)- but I have to waste my very valuable time on the phone. I want to email so that I have record of the information they give me, so that I can reference it later if I need to. I don’t want to “chat” with a bot, that runs you in circles. I don’t want to waste my time on the phone where I have to take intensive notes. I WANT TO EMAIL WITH CUSTOMER SERVICE regarding my account!!!!!!!

Worthless App. Better to just keep a paper copy of insurance info along with you vehicle registration in glove box. When App opened in iPad wallet you can’t see both people on the insurance card, but paper version does show both wife and husband . Doesn’t show the same information in one viewing area as the paper version that is printed. When you need it, you have to enter a password and hope you remember it along with the dozens of other passwords you have to remember. Shaved my beard and had new glasses and face ID didn’t work. If for some reason password doesn’t work because of connection issues, or you are the second person listed on insurance card, you are going to get a ticket for not being able to show proof of insurance. This App failed me. Simple solution instead of App would just be a simple screenshot photo of the paper version. I keep screenshot in a iPhone photo album and a paper copy in my vehicle’s glove box and both are guaranteed to work every time. Paper copy Simple, easy, and provides everyone wishing to see ‘proof of insurance’ all info, especially if a friend uses your car.

So glad the days are gone where I had to run by the insurance office frequently, and worse- sit down at someone’s desk making small talk while they type and click at the computer. I started my policy over the phone a couple years ago-emailed info they needed to start it. Then got the app. It’s SO easy to use, convenient, quick. Paperless everything- the app even lets me save my proof of insurance straight to my iPhone wallet. No more rummaging through my glove box! I pay monthly because I’m poor- I get reminder notifications monthly to pay, pay right there, can check all my policy info, change policy stuff, pretty much anything at all that I’d typically have to go in to the office or at minimum make some annoying phone calls to do. I LOVE it! ❤️

It seems that it takes a few hours for the app to recognize the policies and passwords. After working off and on looking for returned emails I was successful in registering both policies in the app along with it recognizing my password without having to change it. Still only four stars because of the difficulty in setting everything up. Hopefully I will be able to change this review later. I just purchased two policies with Progressive. One for my RV and the other my auto. I was allowed one policy only and the app will not recognize the password that Apple gave. The app sends me to a web site that indicates an email will be sent but no email sent. I think the problem is multiple policies. If that is the case it needs to be updated immediately to accept multiple policies with Progressive if they want to be a player in this highly competitive insurance industry. Online customer service is important. Maybe you can reply to the app.

I held watercraft policy with progressive since 2018. Last year in 2020 I did not renew my policy due to the pandemic. The boat sat in storage and was not used (where could we go). I restarted my policy as restrictions lifted and my family and I got the boat out of storage and planned a day trip. Very common in the Bay Area. The bottom of the craft got damaged from rocks - we were not aware until we pulled the boat out of the water. We filed a claim and it was flag as suspicious because he did maintain our 2019 policy through 2020. The claim got denied. Not too mention the app did not let me make a claim. I had to call claims and waited on hold 19 min before I got a rep on the line. We were penalized for not keeping our policy through the pandemic where we didn’t even use the boat. The claim was not with ease and took a month before our claim was denied. Allowing for our coverage to be maintained another month. I canceled My policy and need to cover the cost of repairing the damage and loosing $200 for coverage fees that were not covered. My policy included full coverage! I am a victim of fraud from Progressive!

I'm not sure what's wrong with this insurance company and why things had to be so difficult. They could not contact their underwriters to let them know that I wasn't NOT married or living with the person that I used to share an insurance policy with... then there was the problem with the physical address which was not the same as the mailing address. They actually canceled me three times in a row by mail which I did not receive it except for the last one, so I didn't have coverage for a few days each time. Luckily I canceled the policy before they did and found a reputable company to go with. They refused to believe I was divorced (it's been 3 years now)or even acknowledge that I had a drivers license with my physical address on it wasn't good enough for them- they needed me to go to my place of work and have them sign a piece of paper so they could see it. Really?! Joe Blow could've been my signee!! I didn't tell them what a piece of garbage company I think they are on the phone because I know it's not the fault of one employee. But they appear to be extremely unorganized and I will never go back!!

All this place does is openly scam people currently I’m an over 40 driver with a perfect driving record, good credit, no claims, no late or missed insurance payments ever. Yet my rate keeps jumping up and I’ve been given at least 5 completely different and conflicting reasons this time alone and even been informed that if progressive knows you’ve been given false information on a contract they will not let you know under any circumstances. Even had a supervisor tell me they didn’t even need to inform me of changes to my policy. Rudest customer service I’ve ever seen and completely useless. This company even claimed I made several claims on my brand new car that has had no issues. This place is a joke and should be shut down for insurance fraud plain and simple. Hope this helps with anyone going through this and deciding to stick with them in the hope it will get better. Let me promise you as a long time customer it will only get worse. I’d rather go with a fly by night company at this point being that I’m openly being scammed by progressive

Learned the hard way that I should have invested a little more money and gone with a better company. I purchased insurance before I left for work and then 20 minutes later a jerk in front of me slammed on his brakes! The info clearly states that coverage begins “immediately”, but that’s not true. My guess since the guy was “so injured” that he insisted he be taken by ambulance to the hospital but sure wasn’t injured enough to call insurance from the back of the ambulance and was threatening suing, progressive decided to refuse coverage. Even though I clearly showed my email with new documents with the time stamp they disagreed and denied my claim. When I demanded the forms for an appeal, I was denied and told that there is no appeal process and was hung up on. And I still get to make payments on the stupid thing while now having to get another vehicle and pay for an attorney to sue them. Then when I got other insurance, good one this time, Progressive emailed me to “give us a call and see if we can give you a lower rate”?! Nothing like poaching from other companies!

The app has everything you could need in an insurance app. They have your cards, documents, sections for starting and monitoring claims, all good. Where they miss BIG TIME is if you have more than one policy with them, the labels for each policy are just “auto”,”motorcycle”, etc. My family has all our cars and a few motorcycles with them. Every time I want to check someone I have to open each policy to see what car or bike it’s for. The Home Screen doesn’t even list the make of the vehicle let alone the model. My son got pulled over on his motorcycle, said he felt like and idiot in front of the officer having to open each policy one by one in order to find the one for the bike he was on. I feel the fix (improvement) is pretty obvious… Let the user custom label each policy to they can be found easier. Fix that and I’d go 5 stars for sure.

Overall the worst insurance company ever! After having my vehicle vandalized, I have received ZERO assistance. I have left so many messages for my claim rep and never get a response. Left messages through the app, been leaving voicemails for weeks now, can’t get one single call back. Not only that,because of COVID they no longer come out and assess damage, so you basically have to do their jobs for them. I was told they can’t help me with getting a key made for my car after my keys were stolen. When wanting to tow my car to a friends house who offered to help me fix it, since my insurance has completely failed me, they tell me I don’t have any more. Roadside available because I used it up having them unlock my car twice. So now I would have to pay out of pocket on top of having to fix it all myself. What a joke. They wanted me to pay a deductible to have my windshields replaced since both of them were knocked out. I heard most companies don’t charge deductible for glass. So lame. Go to any other company!

I've never had an issue using the progressive app or website until this week! I have been unable to access my renewal policy on the app or the website to see the breakdown cost per vehicle. Luckily we still get paper copies so we could easily see the amt per car. Then I went online to pay my renewal premium in full (to save $) and it says I owe $4.91 by 8/13, which is our renewal date. It says I can't pay the balance until 9/13??? I even tried to pay the full amount by changing the $4.91 but it will also not allow me to pay over the amount due. This has been super frustrating. I couldn't find a phone # to call, first chatted with the Flo Bot and then a live agent. The live agent took seemingly forever & then told me to contact an agent. WHAT?????? Why do we even have technology if I am not able to help myself pay my BILL??????? Feels like things are moving backwards here as I have paid online every renewal for years with progressive and never had an issue!!! So frustrated.

I’ve been insured through progressive for going on 1 year and I’ve only had to call in 2 times & each time I’ve been beyond pleased with the customer service reps I had the pleasure speaking to. Last year when we switched residents we were advised we’d be applicable for $100 dollars off our current term. I thought that was such a nice gesture! But N~E~Ways the application is so user friendly. I’ve printed off our ID cards through the mobile app, always get reminders a few days prior to the bill being due, I can go through my payment history or see my up and coming payments (etc) . I also set up auto pay which applied another discount to the account.

We switched our insurance to Progressive because we got a good deal. However, out of nowhere they decided to raise our rate by over a $1,000 and when we didn’t approve and decided to cancel and switch to another policy they want to charge us the increase in the policy we canceled. We called them multiple times to try and resolve the issue because they threatened to send the balance to a collection agency. Every time we call, they are very rude and unwilling to help us at all and are still insisting on us to pay the money they increased in a policy that we canceled. The increase they did was unauthorized from our end and they did not inform us of such changed until they added it to our policy already. We have all the documents and proof and have reported them to the consumer protection agency and tried to get in touch with them again after to come to a conclusion but they still are not helpful. and if it comes down to it we will sue because that is fraud.

Car broke down, took 3 phone calls to talk to a person. I am at work, wife with 2 young kids in the car and finally I was able to talk to someone and she can’t help and had to transfer me but after she tried signing me up for auto payments while she knew wife and kids on the side of the road. I am current on payments. Then got transferred me back to the automated system that I was originally on after she promised to stay online until we got a live person, well she lied. Then 20 minutes later I find another person to talk to and she can’t find the address or the pin we took with coordinates. She was not from anywhere near my area and wanted to send us a tow truck 50 minutes away from location. From the time I called progressive to getting a tow truck took 3 hours. I have my home and auto through them and I cannot change insurance fast enough. Tow truck lady was nice but absolutely everything else garbage. Run from progressive

I’ve had problems with Progressive auto insurance in the past, but they were mostly minor issues and were quickly resolved However, I got an email a few days ago saying my 6 month payment didn’t go through. I went online to pay, and they said they would only accept Western Union or a cancelled cashiers check for payment. I called customer service today - she confirmed that the payment had not gone through. When I asked what my payment method was, she said she didn’t have that information! I asked if she could run my card on file, again she said she didn’t have that information. Apparently if a payment doesn’t go through they need a ‘guaranteed’ payment method (see cashiers check or Western Union). The only reason I use Progressive in the first place is the relatively low price and ease of use/payment. I have been a customer for 10 years+ but I cancelled immediately because Progressive has no value to me if they make things this difficult. By the way, I currently have an excellent credit rating and have nothing that would prevent a payment from going through. The dealbreaker was them not even being able to give me information regarding my method of payment (I believe it was AMEX). Totally distrustful and they wouldn’t meet me in the middle and accept another payment over the phone. Goodbye forever Progressive!

I have had Progressive for several years without having to use it. Sadly that changed earlier this year when a rather large elk hit the front of my SUV crumpling the hood breaking the headlights but considering what it could have been, I was blessed. When I called to report it, I was extremely pleased at how smoothly the whole process went, from taking my information, explaining their process and making sure I had phone numbers should I need to contact them about the claim. Their adjuster contacted the facility who would be doing the repair work and things went smoothly. I was impressed from beginning to end and grateful for their professional management of everything.

I’ve had Progressive for about 3 yrs. Never had anything bad to say about them. Always super helpful. Always so willing to accommodate my economic needs. Recently, I had the privilege to purchase a home. I wanted to keep Progressive and bundle my car with my home policy. Everything was perfect until I told them that I had a Boxer mix pup. Needless to say, she’s a certified Emotional Support Animal. Fully trained. But this didn’t matter to them. As soon as the heard the “mixed” part they wanted a picture of my dog. I first refused, but then I sent pictures of my trained dog off leash at a dog beach. Even with this, they proceeded to refuse me home insurance because, I quote “your dog looks like a “pitbull”.” That was that. I was done! There is nothing more to say. Progressive has nothing progressive about them. When it comes to BSL, they have come so short that I am just sad and frustrated. The dog is never at fault for anything. It’s NEVER a bad dog. ITS ALWAYS A BAD OWNER!! Thank you.

Pros: When someone purchases a new vehicle they often do it on a Saturday because that is often when they have a day off. I do not know of a local insurance company that is open on a Saturday so the app makes it so convenient to insure your car before you leave the parking lot. Cons: While setting up my new policy, you are redirected out of the app to the website where the screen went several times to a cat 🐈‍⬛ saying things were not always purrfect. Also when I went to pay for my policy the pay now button just did not work. These are minor issues though and I just went to my app and paid so it really wasn’t that bad. Thanks Progressive.

I’ve been dealing with progressive for a few months after getting hit back in December. After sending the agent pictures and videos of the damage and the repair estimates he tells me the only way they can do the claim and give me money is through the app. Annoying, because I’m tired of needing to download an app for every company I have to deal with, but I do it. Every time I try to upload the pictures it freezes and crashes!!! One time I almost got to 70% after 10 minutes of waiting. I call the agents office and they send me an email with a link to send the pictures. After I take new pictures and send them they get back to me over a week later and say their claims estimators can’t tell which angle of the car it is without sending the pictures through the app and that they “fixed the app so just keep trying”. For some reason I believe them but the app keeps not working for me!!

I appreciate the fact that you didn’t go nuts or something because my payment didn’t clear. I have a new financial advisor and somehow your payment wasn’t properly moved to my new Discover account. Your message was easy to understand and getting here to fix the issue was a breeze. Once here, it was smooth sailing, issue resolved and for once I didn’t have a headache when I got done. Very nice and well done. Other companies could take a note of how easy this system works. I usually prefer an agent, but this was so easy I can save your folks for when I have a real problem. Again, well done.

So, I went through the FAQ and it said that having the app set to always one for the location services doesn't drain the battery. That might be true for people who have newer phones but of your phone is 3 or 5 years old forget it! It also records that you have used the phone even if you are just listening to music via the Bluetooth. It is very annoying. Half the time I have it on it doesn't record my trips, even if I have the app location tracking set to always on. I get that they are saving money by not giving you the little device but the app could be more friendly about privacy and tracking. Also more considerate about the fact that people don't always have the newest phone so their battery will drain faster.

I just wanted to let you know that my insurance agent is amazing! A little over a year ago, I was in an auto accident that was not my fault. Although another insurance company was handling my claim, my agent was extremely helpful throughout my whole awful experience. Every time I added a car to my insurance for one of my children, he was always available to make sure the automobile was covered prior to leaving the lot. I highly recommend progressive insurance to anyone looking to switch especially after the difficult time I had when I did have to deal with another company. Thank you for everything!

Removed my sons truck and added his jalopy car....somehow my very nice car got switched to liability and his car got the full coverage. I made no changes to my car’s coverage. We found out when I filed my accident claim after a deer jumped out in front of us this morning...best yet, since it was done on the app, It’s being investigated but seems fruitless at this point. No help to be offered so far. Guy on phone told me that he was not going to argue with me...such a disappointment. NEVER use this app. NOT EVER! No matter how many times they constantly remind you that it can all be done on the app. Also, as they keeeeep reminding me, they sent me policy information, I should have reviewed my car even though I did not make a change. I suggested to them that this could have happened to others and they are not concerned. Check your policies. I hope no one ever has to deal with what we are going through.

I really need to stay on board with progressive and can’t apologize enough as was in a bad place for 2 months and now and for the last 6 weeks everything has been wonderful. Company car with gas card. Please let me know ASAP I really don’t want to go insurance shopping because I have 2 months left on this 6 month interval. Please forward to department that will make the decision to keep me onboard even if we remove collision and comp! I need the Sr22 liability roadside assistance these are a must and appreciate you reporting to California. Please reconsider and keep me onboard. James George Phillips

I like the app all together. However, I do not like the idea of having to automatically withdraw payments, when I would prefer to withdraw the payments myself every time, so that way I know for a fact how much is being taken out of my account. Not to mention, that when, using Snapshot from Progressive, and not being able to get into it, not knowing where are you stand on your driving record. I think that collectively the app is a great tool however when using Snapshot, and not being able to get into it, knowing that your payment has increased without your knowledge, it’s kind of crazy.

Progressive Insurance company is a fraud. And I suggest you go with Lemonade, Allstate or state farm. I’ve been a loyal customer for more than 2 years, and have never missed a payment. December 2019 my kitchen flooded and they approved the claim. Our living situation was impacted and we could no long cook. Progressive agreed to cover the Additional living expenses and did so as we submitted monthly receipts. Our adjuster suggested that we accumulate all the receipt till the end and submit one big bulk. We agreed to doing so and submitted all receipts on August 2021. Our adjuster left. Yes he quit the company, along with the previous one. Now there is an outstanding ale balance owed to us since august. It’s now November. No logical updates and awhile of excuses. Please save yourself the headache and go with a devoted insure. I have opened a case with the BBB and will continue to update this review as things progress.

This is my reply to their quote : Sorry it's to late I try to give you guys my business but your agent was very unprofessional and I kept getting inaccurate answers . My license been active for about 10 years I never had an accident never made a claim on none of the insurance companies I been with only had 1 or 2 minor violations which both were taken to court by my attorneys got little to no points -- your customer service is horrible and I would never refer or call you guys ever again I called your competition State Farm with in an hour I got Insurance the same day the emailed and faxed me my insurance card and I was able to get my plates and registration from the DMV -- to solve my issue all was needed was simple and or professional communication non of which your agent had -- progressive thanks for nothing -- great job at being horrible and not attempting to help potential clients

I’m giving Progressive 5 stars because they offered me the best rate and great customer service. My insurance monthly is $107 for one car with Snapshot. Other companies wanted to charge me close to $200 or even more a month. Never had tickets or accidents so I’m not sure why so high. Here’s my comment about customer service: Recently, I was gone about 6 hours from home for work. I drive a company car. I was gone for about a month and a half. While gone, I had no access to my email because I use a company computer and phone which restricts a lot of things. I came home a few days ago and found my car battery was dead. I got into my email and saw my rate went up to $176 every month. This was due to the Snapshot not being recognized because of the battery. I called Progressive and let them know of the issue. In about 15 minutes, they re-enrolled me in Snapshot and I got the discount back. I really appreciated that because I can’t afford the extra $70 every month for insurance. Thank you Progressive for being my #1 insurance!

Why when i had autopay set up did it not officially go through. Even when i looked on the app in billing and payments it appears to have gone through in a cash transfer. Only by talking to my bank did i find out it never went through. Then upon going into make a payment on the app there is no financial information saved for me? Ive been doing business with you since 2017 and been using auto pay for at least two years. This is most concerning and an unacceptable business practice. Would i have been considered “insured “ had i been in an accident? Why was i not notifyed the payment hadn’t gone through? Is it time for me to shop for new insurance?

Don’t trust this company guys… I have insurance with them four years ago I never charge them any Single dollar then when I have sample issue they give me a hard time and when I called them the lady her name Jamila didn’t answer and the customer representative Was asking me to send photos of the accident by them APP and I’ve been sent it the photos more than 15 times and they keep lie to me and said we didn’t received it send again… I have one week now waiting for them and nobody care about me …When you call them as a first time to have insurance with them they are so friendly so nice and helpful After that if you call them and you want to claim your accidentThey remove the mask from them face and they show you really how you was wrong when your choice them to ensure your car …👎🏻👎🏻👎🏻👎🏻👎🏻👎🏻 progressive 👎🏻👎🏻👎🏻👎🏻👎🏻

Unlike some people, this review is strictly in regards to the Progressive application, not the company itself, as intended by this platform... Overall, it’s handy to have access to all of your auto insurance policy details at your fingers, though it may help to make the menu a bit more user friendly by adding a short description near each option so you know where to go in order to locate what you’re looking for or what you need. My biggest problem with the app, is that it only shows your auto policy information, not home or renter’s insurance. For that, you’ll have to go online and log in that way. So for one policy, it’s ready to go at your fingertips, the other(s), you’ll need to open the browser and do it that way. Seems inefficient to me.

This review is more based around the claims process then the app itself. I hit a deer 2 weeks ago around midnight on a Sunday. I used the app to file my claim instantly and the very next day I received a call from them confirming everything. They had me in a rental car and my vehicle scheduled at the body shop literally 1 day after the accident. It took the body shop about 1 1/2 weeks to complete the work but the entire time my Progressive rep kept me updated and was very polite and professional. Everything went so smoothly which is very much appreciated after having an accident which is stressful enough. Thank you progressive!!

Progressive has an overall response time with live agents as outstanding, A facade to say the least. The past 90 days I’ve had three separate occurrences where licensed agents provided inaccurate information which increased potential liability to the policy holders. I raised an initial complaint with a supervisor, which in turn, should of been reported to the department of insurance and financial services to investigate the ethical concern of an agent working as a appointed progressive representative. In addition to my first official complaint, I learned less than 24 hours ago, again from yet another agent representing progressive auto insurance that I’ve paid 27 months of increased premiums on a policyholder that was listed “incorrectly” according to your agent. I am appalled by the blatant, calculated and carelessness of each an every appointed agent represented under the progressive umbrella.

I have used several companies in the past have always had issues. If u file a claim you get dropped or you ran around in circles and wouldn’t get your refund back. Well I have used progressive for over 20 yrs plus and I have never been dropped or cancelled. I’ve had several clams due to other people lack of insurance etc. my claims have always been paid and taken care of in a very quick and professional matter. My friends and family started using progressive because they saw how mine was. The other best part is the amount of discounts they offer that no other insurance company can beat. Sincerely, Your number 1 pleased customer !!

In addition to the above , it would be nice to have personal 6 mos follow-up CS . Of course it’s nice to have reminders to pay the bill. Would it not be better to get a personal call just to review our policies? A “tweek” review ?See if there are any changes to be met , adjustments or options that may be considered. I’m sure some customers with an insurance mind can accomplish this task on their own. However, and I’m included, there are those of us who have other abilities and who need assistance for each 6 month reflection the insurance decisions. Thank you for your consideration to this CS suggestion ~ best wishes ! Lorri Lozano

This app is so easy! I open the app, click on make a payment at the time my payment is due, and then pay it. So easy and takes little time. Being on disability, I can also adjust certain days to make my payment according to when I get paid. This is nice because I don’t end up being late and can make the payment accordingly. Very easy to us. Easy to make adjustments. And also very easy to keep track of history patents, recent payments, and up and coming payments. Thank you for making this app easy to work with! You are awesome and amazing! Keep up the great work!

If you can choose, go to Geico. I will be switching this week. I blew a tire and I am currently on my third day of trying to get a tow. Customer service is no help, will not defer you to management (says that managers do not talk in the phone and they can send you back to the queue). Each time it has taken over 3 hours to get a tow and they just continuously extend the tow. I call at 8 in the morning and around 12, I cancel because I am now running late for work. The money I have spent in ubers, I could have just paid for my own tow. Not to mention if you are in an accident, there is definitely not a smooth transition between getting adjusted, set up with your rental and getting repairs. They are extremely unprofessional at customer service and after I finish this debacle I will be switching back to Geico, even if it is a few dollars more.

Years ago, I was trying to back out of a parking space. A guy came flying into the parking lot and ran right into my car. I told him I was sorry and gave him my information and that I would pay whatever estimate he got from a body shop. He had a tiny scratch. It was nothing, but I didn’t want any insurance rate hikes for something so minor. Turns out, he decided to file a false claim with Progressive, claiming thousands of dollars worth of damage and not realizing I also had my RV policy with Progressive. He had multiple accidents. I had none. I explained this all to the Progressive Customer service guy. He said, “File a police report. Tell the complete truth of what happened. Don’t lie about anything.” I never heard anything more about this. The guy dropped the claim. Thank you, Progressive. Moral of the story: If you’re in an accident, file a police report as soon as humanly possible. You can usually do it online. (If there are no police doing this for you at the time of the accident.) Provide the case # to your agent.

This is the second time somebody adds a car under my insurance and nobody knows who is doing this. I am going to cancel my insurance Monday morning because I’m tired of this problem and nobody can give me an answer. Nobody can figure out who did it who is adding that truck in my insurance? Supposedly they’re not paying I’m not paying is not coming out of me, but it’s very weird. Somebody keeps adding that truck under my insurance. How do they have my information nobody can give me an answer so I’m definitely going to call a lawyer Monday morning and let them know about the situation. I am done with this insurance. Very bad experience I have had and nobody can give me any answers. Please do not get this insurance because nobody will have an answer for you and they will never call you back.

I love that you can finally add your insurance card to your wallet! Now it’s super quick and easy to retrieve plus it’s aesthetically pleasing unlike the ID card on the progressive app. For those that say that they can’t view their drivers/VIN numbers, you just have to tap on the little white dots at the top of your insurance card to view the additional information. It would be nice if the drivers would all be listed in the front or if you could customize your wallet card for your needs such as how many drivers/vehicles you want listed on the front but this is a great start! Good job app developers 👏🏽

Do future You a favour and spend a little more for a policy from another company. If you’re here because you’re looking for the most “affordable” rate, you’ll regret it as soon as you have to use the insurance. I haven’t heard from my adjuster for a claim in MONTHS. Not a single word. And the times I have spoken to her….we’ll customer service isn’t her strong suit. Was shown via this app that I was paid for a certain month, when really they didn’t actually pull it from my account until the next month. Thus doubling the amount (unexpectedly). If, like myself, you’re A Poor, you’ll know just how detrimental unexpected large amounts coming out of your account can be. This has been the absolute worst experience I’ve had with an insurance company. As for their “affordable” rates….I found full coverage from a more established company for only $10 more per month than what Progressive offered me liability only for. You get what you pay for. Lesson learned.

If only ZERO STARS was an option! Is it even real or is it a SCAM-app designed to get you to download it so it can access all your personal info behind the scenes? I’m not sure yet what the motive is behind developing an app that pretends to offer its customers access to their policy docs, ID cards, etc. but you cannot access anything whatsoever that the description says. Not even a simple image of your ID cards. It’s the most ignorant and frustrating app I’ve ever come across. It leads me to wonder if it isn’t accessing information about me behind the scenes because although it has a simple menu of links that pretend to take you to your policy information, it takes you nowhere. Even when it opens the browser, you get nowhere. It provides NOTHING about your relationship with Progressive.

I received my statement for my motorcycle insurance, which I have always paid by contacting my agent and giving them my payment info. I am an old guy accustomed to doing things the old way but this time, I decide to use the app instead, hoping that it would be less time consuming. To my surprise, it was. The app is incredibly easy to use and I didn’t have to go looking for anything else to find my balance and make the payment. It was extremely easy to use and I will continue using the app for future transactions.