2 years ago, Formula1Pilot
Monique at the Provident Call Center
Dear Provident CU, After I made several payments to my Personal Loan, I decided to make my “pay off” to my Personal Loan. Online. At first, I called your Call Center, and Monique picked up my call. Monique was very matter of fact; however, she could not guide me thru the steps in order to pay off my loan, on line. I have the $ in my Provident CU Checking Account, yet, Monique was unable to see my Personal Loan account on her screen; however, she could see every other aspect of my financial business with Provident. After much time passed, I decided that I am getting nowhere with Monique, and said “Good Bye” to her, and went back online to see if I could find the way to pay off my Personal Loan. I did. I transferred funds. Now, I would like to request that my “AutoPay” for my Personal Loan discontinue. For verification, you could check with Colleen Knowles at the Folsom Call Center. Colleen did a very professional job in walking me thru the application process, so she should be able to verify. Thank You, Provident Credit Union.