The new version is really great compared to a few years ago. Everything works and the app is very elegant. I'm always able to log in and I feel that the banking connection of this app uses top notch cyber security. I've been a provident member since 2009 and they're so much better than my previous bank (Bank of America BoA) that it's awesome. BoA stole my thousands of dollars of my money using a sophisticated scam aimed at low income college kids, Provident CU is so much better to their customers that it makes BoA look like craigslist scam.

6 months ago, Andrea!M

Terrible Update in March 2023

In March 2023, the App was updated so it is no longer an app, but instead is a Web View inside of a App wrapper. It no longer displays your Total Balance for ALL accounts. It does not display your current balance for any account. It is slow. It is cluttered with unhelpful bank “FYI Noticed” between Every Section which both takes up screen space and makes it difficult to do the tasks you want. It has 3 different ways to do a Transfer, one of which doesn’t allow a description but also doesn’t explain that. And if you have recently opened the iOS “app” and shortly after go on the website from a browser, you get emails about “Concurrent Session Detected.” Awful experience. Terrible. I do not recommend.

7 months ago, SacredGaia

App never works

No matter how many times the app is updated and so-called improvements done. It works one percent of the time regardless. provident credit union needs someone who knows what they’re doing to create a functional app. It’s ridiculous how many times I have to manually go to an ATM to make deposits etc because the app never works. Very disappointing!

2 years ago, animemeat

Objectively poorly programmed software

So like, why does every single button click seem to reload and re-get your entire profile? There’s absolutely nothing saved in memory ever, so after clicking on anything, you’ll have to wait 5-10 seconds AT BEST for the information on the next page to load. What app has no back function in 2021? If the app was just getting the new information required, it shouldn’t even take that long. I suspect the app reloads the entire database, re-initializes all your information, and THEN only chooses the relevant information to display. Either that, or the database they use to to store user info is extremely poorly maintained and without a way for the front end programmers to deal with reasonably. Or, lastly, maybe they’re renting the cheapest servers known to man to service online banking, so even if the engineering is fine, each request takes forever to get there and back. Provident is literally in the Silicon Valley, there is so much software engineering talent that can help fix this garbage fire so it’s not like there’s no one to hire. Please do that.

2 years ago, Formula1Pilot

Monique at the Provident Call Center

Dear Provident CU, After I made several payments to my Personal Loan, I decided to make my “pay off” to my Personal Loan. Online. At first, I called your Call Center, and Monique picked up my call. Monique was very matter of fact; however, she could not guide me thru the steps in order to pay off my loan, on line. I have the $ in my Provident CU Checking Account, yet, Monique was unable to see my Personal Loan account on her screen; however, she could see every other aspect of my financial business with Provident. After much time passed, I decided that I am getting nowhere with Monique, and said “Good Bye” to her, and went back online to see if I could find the way to pay off my Personal Loan. I did. I transferred funds. Now, I would like to request that my “AutoPay” for my Personal Loan discontinue. For verification, you could check with Colleen Knowles at the Folsom Call Center. Colleen did a very professional job in walking me thru the application process, so she should be able to verify. Thank You, Provident Credit Union.

2 years ago, BeeBopBeeBoop

Slow And Plagued With Problems

By far the slowest banking app I’ve ever used. Thought things might speed up a bit after their much needed refreshed update, but nope; still stupid slow. But none of this matters when you can’t even sign on because the app isn’t even working. You know it’s bad when there’s a disclaimer before you even sign on stating there are problems with the app doing what it’s suppose to do. I joined this credit union for a low interest rate on a vehicle loan and that’s about all they are good for. Communication is severely lacking at their branches and their online service is a joke. Keeping my money in this institution will be something I will never do.

9 months ago, Dmroper

Great other than strange issues logging in

When I enter my credentials at login, I always get a ‘Switch user?’ Prompt - I then log in and all works fine. Issue followed me from two earlier iPhones and through uninstalling and reinstalling the app on both this newest phone (14 pro max) and my previous (12), and only happens when I try to log in, click through that switch user (and actually am using the same user) and log in, just fine- otherwise works great

2 years ago, Ezmoney💯

Rating

I opened an account with provident back in 2014, and I have zero regrets doing so!! The best customer service that I have had in a while. Super nice and friendly people. The best banking branch that I have came around to be honest. You can keep “bank of America” & “Chase”, I’ll gladly stay with provident. Thank you people so much for serving me these past years😄💯

2 years ago, davenpt

Slow

The computer access time when signing on and accessing accounts is very very slow compared with with other institutional banks accounts such as Bank of America and E*Trade. Otherwise I would give Provident CU a 5 star rating for logical layout of categories and appearance of website. Please speed up access!!!

2 years ago, gelica05

It needs to improve

Before the recent updates, the app ran more smoothly. Now there is a huge delay when I sign in. If the sign in delay can be fixed so it doesn’t take like 30 seconds or not being able to sign it all, it would be appreciated.

2 years ago, kiana1848

Does not work after new update

I have IPhone 11 and since last week when they changed things around, for worse, my app takes up to 3 minutes trying to sign in and then it says there is something wrong with app. Duh, I know.

1 year ago, Eastside KI

Better alternatives are plentiful

I’ve been a member of provident for over two decades and I just realized Provident does nothing for me. The app was nothing but headaches and the CU itself is just not competitive in 2022. I’ve recently tried elsewhere and the service Im receiving is much more of what should be expected in this new state of online banking. Better interest, less penalties, actually provides useful and competitive services and the app actually functions properly. Provident is fine for the “boomer” group it was made for. It’s just not for me.

2 years ago, Garrison R

Worst Financial App. Period.

PCU as an institution is fine but PCUs app is years behind in terms of features and functionality. It will will not remember usernames. It takes multiple seconds to “think”, log on and load the next page where other apps take nanoseconds. The UI is not intuitive at all. It’s such a shame bc while PCU does offer some competitive rates for loans bc of their size they do not have a lot of locations which makes online banking that much more important and PCU puts up a solid D grade in online banking and their app.

2 years ago, Chvynut

Fairly vanilla banking app that gets the basics done

I would like to see some improvements such as being able to find an ATM without first logging into the app. In fact, I have an easier time finding a branch on their website than in the app. I’d love to see fraud alerts handled in the app rather than having to call or via text.

3 months ago, wsopbear

Works great

This app has made my life so much easier. I could never make it to a branch to deposit checks or transfer balances. Being able to conduct bank business from my phone is amazingly easy with this app.

2 months ago, Maksteve8008

This banks gives me the run around

When I called the number on the back of the card for assistance with my pin, they notify me they cannot help me When I called the number on the card, ask him to help me remove a block that’s on my instant deposit. They asked for all this information to only to tell me like 10 minutes later they have to trust me to another department or they can’t help me or the department they charge me to cannot help we have to go into a branch. It’s ridiculous.

5 months ago, AppStar90293

Great Credit Union

Great Credit Union, but their phone app isn’t so good. If you’re ok with doing your online banking via your Mac/PC I’d recommend Provident. Their customer service (phone or in person is great), their rates are very competitive and they have many locations in the Peninsula.

9 months ago, The ultimate commuter

Everything works…..

Everything works and many options are there however the app is too slow.

2 years ago, travelerwithoutboarders360

Love the CU meh on the app

Provident Credit Union’s Super Rewards checking is one of the best interest rates out there, and I’ve loved banking with them. However their app is rather mediocre. The online banking browser experience is better. And hey, you’re supporting a credit union, which is way more ethical than a bank!

2 years ago, Titicaca 396

External transfer

I have spent days trying to set this up with help from Provident. Uber frustrating. I have resubmitted info a hundred times. Generally I like provident , but I hate the way they ask for information like drivers license all the time. Annoying and time consuming.

1 year ago, Jaymes L White

Provident Credit Union Is Awesome

I have been with Provident CU for over 9 years and the people are always graciously friendly. This latest version of its banking app is really easy to navigate and I have nothing but praise to share.

2 years ago, Helen 朱夏玲, 公证人

Slow system

The system works, but the sign on and going between screens network is a bit slow. You can NOt be in a hurry to use this app.

1 year ago, debbysue02

Provident is first rate!

Provident has been my credit union over 20 years and they have been first rate all the way. The superb customer service as well as the mobile site are top notch. Love me some Provident!

6 months ago, joefreeway

Best

Over the course of my entire adult life working with as many as 10 different large banks, Provident Credit Union is and has been the best bank I have worked with.

4 months ago, Industrial_Madness

Hard to get access to banking

App is a joke. It is so hard to access my banking services unless my phone is connected to my Wifi at home. On the road, it keeps asking for a number to contact me to access my account but nobody ever calls me or messages me. And when I try to answer the security questions, it crashes.

2 years ago, Elbeemo

Not the best

App has paid merchants twice and credit union said have to call merchants for a refund....unacceptable. Too many layers in app, ie finding billing payment history, pending transactions, etc.

9 months ago, nvdo

Painfully slow!

The app is so slow still. Takes awhile to load after login/accounts, then slow to load the individual accounts. Even Providents website is slow but the app is worse! I have accounts at 5 other credit unions and banks and NONE of them lag as much as Providents! Please fix this!

2 years ago, elie2016

Connectivity issues

This app seems to have connectivity issues or they’re doing some type of site maintenance quite a lot. It can be frustrating, I’m not sure if other banking apps suffer from this... It is frustrating when you need access your finances and you don’t because the app won’t respond.

1 year ago, witts.ws

Decent App

This allows you to do pretty much what you need to do, at least within the bank. Setting up an ach outboard I think is still in the works

1 year ago, SpartanSJ

Easy Services

I have enjoyed having my Account d with PCU. Their staff is friendly and professional and very willing to assist you. Their online banking is easy and simple to use.

1 year ago, Chrystal from fremont ricks

Excellent service

Our home branch is in fremont and Chrystal is always super friendly and and is always willing to answer our questions

2 years ago, FeliciaBermudez

Easiest way to get all transactions done

After adding Zelle, I was much happier with this app, but this latest update is *chefs kiss*. Everything is easier now.

2 years ago, Louannp99

Updated App not good

I’ve been with Provident for well over 30 years. I’ve been through lots of changes. This latest version of the app is slow, adds extra steps to the logging process and is glitchy. Go back to the previous version until you can sort it out.

1 year ago, Tisha Jay

Love the app

Love that I’m able to transfer money and check my accounts from anywhere 😊😊😊

2 years ago, afsnyder

Decent app

The app is okay. It’s a bit clunky initiating transfers and the app itself is challenging to log into. Glad they finally allowed the text codes for two factor authentication to auto populate! Works great for basic tasks.

1 year ago, Jiggs72

Not bad but very slow

Good app with all the features you would want from any bank. My only frustration is the it is very slow. It takes far too long to bring up account information.

10 months ago, Ravin Wijesuriya

Very good service

I use the branch at Walnut Creek - Treat Bovd location. Staff is very friendly and this is an efficient bank. I have been a customer for 20 years.

5 months ago, ABs-Koi

Better Description

When viewing the description, it would be very useful to have either a pop-up of full information with memo when you hold your mouse over the description or full description listed in its entirety.

7 months ago, Selda Insurance

Best Bank in the West!

I have been a member for going on 10 years now, they have amazing personnel and their app and online services are so modernized. Love Provident!!

2 years ago, pheebeD

I new app

I like the safety but the loading is taking a long time when you login!

1 year ago, Kitkatkitty007

This is the best!!!

Was able to make a payment to my credit card fast and easy!! Provident CU is the best!!!

6 months ago, cyberbob255

Great Bank

They have modernized their banking APP and it is very good. They make banking extremely easy and accurate.

1 year ago, Maverick Gal

Good service

Easy way to transfer funds

2 years ago, Fleetline Fever

Online banking

I love this app, I live out of the area and this app allows me to do my everyday banking

2 years ago, Clawzar

App still needs work

App is slow to update any recent transaction. Sometimes you just can’t log in at all, mostly at night.

5 months ago, unthethered soul

Lag time is the reason

This bank has the worst posting timeframe ever. I will not recommend this bank for anyone who values efficiency and details. If you prefer horrible service with a bank that has minimal to low security detail, this bank is for you. I closed this bank.

1 year ago, Keemweh

Provident CU

Great app! Assistance always makes it easy to get back up and running.5 stars all day

2 years ago, 👿❤️❤️❤️❤️❤️👿😒😒😎😎😎😎

Good

User friendly and easy to navigate.

2 years ago, ABKinSJ

Safe and Secure

Full confidence in the strong security levels in place to protect my accounts at Provident.

2 months ago, Tagreader2010

Online banking app

If you are going to change the online app, you should include a description of. How the new user interface works….it is exhausting coming on line once a month to begin again learning how to use this app.

Description

Manage your accounts from almost anywhere with the Provident mobile app. Manage your accounts, pay bills, pay people, deposit checks, transfer money, and much more. With the Provident mobile app you are in control of your daily banking needs. Manage your accounts with just a few taps. Features include: • Sign in securely with Touch ID or Face ID • Monitor deposit and loan account balances • Send and receive money with Zelle® • Transfer funds, set recurring transfers or future dated • View check images • Manager overdraft sources and courtesy pay selection • Send and receive secure messages to/from Provident • Pay bills, add payees, schedule future bills, and view/manage eBills • Deposit and reorder checks • View account details, balances, transactions • Find ATM/Branch locations • View credit score • Manage your contact information • Set account alerts for deposit, loan, and credit cards • Manage credit cards with travel notices, authorized users, balance transfers & card activation • Enable/disable your credit or debit cards, block purchases and set monthly spending limits • In-app chat to easily get in touch with a Provident representative