I’ve used this app for several years now, and it was effective enough for tracking general mortgage stuff. Today’s updates though are a huge improvement! I can see a lot more of my mortgage info now, a button to start a loan application, and I can easily view Provident’s interest rates . Noticed there’s an option to upload my insurance documents and statements now too. Big security win too: The app now accepts my FaceID and Fingerprint profiles for logging in. Great security update there. Very pleased with these updates.
I had previously written a scathing but generously three-star review of this app largely due to how comically outdated, tasteless, and off-putting the thing looked. I am happy to report that with the latest update the hideous skeuomorphic design and clunky UI are gone, biometric login is supported, and that all the functionality offered on the web site is now available in the app. Provident's app development team has completely turned the ship around. Great work! I'm impressed with the ability to recognize major mistakes and correct them.
Old app layout needs updates including faceID/touchID
While the app contains useful info, it looks and feels like an app created in 2010. Because of this appearance, I worry that security might not be up to date and the app would really benefit by utilizing the latest features available to app developers in the latest iOS versions. Please overhaul this app.
App Store rules require supporting all screen sizes. This app does not, which makes it in violation. Were it to update without addressing this or be introduced as a new app today, it would be rejected. Further, performance and functionality is poor. I do not trust this app to be secure with it being so outdated and clearly no active development team behind it. UI design that looks like it hasn’t been updated since the app was first created 7yrs ago. Seems reasonable when looking at the update history. If you have no intentions to keep this app running well, you might as well delete it and stick with mobile website support only. The website is already more useful than this app...
This is a really well designed and built app in general. But every time I open it it asks me to go paperless. I don’t want to go paperless. The only options are Now or Later. There isn’t a never option.
Same password working on website is failing in this mobile app. Only one or two failed attempts will get account locked out, and can’t reset password using self-service. Definitely poor customer experience.
Though the interface is clean and easy to maneuver and the information relevant, the Amortization Calculator does not function. That is an imperative tool to the site and it does not work. It has two sliders that show increase in monthly payment and one time payment. You can slide the bars right or left to change the amounts , however as it calculates it erases the chart. The information is useless therefor. In addition, there is nowhere on the app to report a problem. If they would fix these two facts it would easily be a five star app.
While I'm pleased to have certain features such as viewing mortgage statements in the app I cannot save them! Saving to Dropbox or other sync programs crashes the app. If I have to go to the website on a computer to save document this app give me no benefit.
I downloaded this specifically to evaluate rates. I complete the details and it throws an error "Missing or invalid parameters". I'm using the same data that works in the browser. It might me be, but I could not find a way to send feedback about the application from within it. I cannot speak to the account holder features.
Do you have a mortgage loan through Provident Funding or just thinking of apply for a new loan? Well now you can download this app and manage your Provident Funding Mortgage or check out the latest mortgage rates and even apply for a new loan from your mobile devices. You’ll be able to easily and securely manage account functions including: • View Mortgage Rates • Account Information • Payment History • Make a Payment • Setup/Edit Automatic Payment • Apply for a new loan • Amortization Details • Amortization Calculator • View Letters • Contact Information