Provident Funding

I’ve used this app for several years now, and it was effective enough for tracking general mortgage stuff. Today’s updates though are a huge improvement! I can see a lot more of my mortgage info now, a button to start a loan application, and I can easily view Provident’s interest rates . Noticed there’s an option to upload my insurance documents and statements now too. Big security win too: The app now accepts my FaceID and Fingerprint profiles for logging in. Great security update there. Very pleased with these updates.

I had previously written a scathing but generously three-star review of this app largely due to how comically outdated, tasteless, and off-putting the thing looked. I am happy to report that with the latest update the hideous skeuomorphic design and clunky UI are gone, biometric login is supported, and that all the functionality offered on the web site is now available in the app. Provident's app development team has completely turned the ship around. Great work! I'm impressed with the ability to recognize major mistakes and correct them.

The app has everything needed and is very simple to use. Love the amortization feature and the ability to see what extra payments will do to the payoff time on the loan.

While the app contains useful info, it looks and feels like an app created in 2010. Because of this appearance, I worry that security might not be up to date and the app would really benefit by utilizing the latest features available to app developers in the latest iOS versions. Please overhaul this app.

App Store rules require supporting all screen sizes. This app does not, which makes it in violation. Were it to update without addressing this or be introduced as a new app today, it would be rejected. Further, performance and functionality is poor. I do not trust this app to be secure with it being so outdated and clearly no active development team behind it. UI design that looks like it hasn’t been updated since the app was first created 7yrs ago. Seems reasonable when looking at the update history. If you have no intentions to keep this app running well, you might as well delete it and stick with mobile website support only. The website is already more useful than this app...

It is perfect for the purpose! It is complete as you can access everything you expect regarding your mortgage. Easy to navigate and use!

I wish if the actual remaining principals and the actual paid principal are the same, so u need to balance both.

I think this is one of the best mortgage companies out there in terms of rates, fees, and service. App updates are awesome! Thank you!

I love that I can make a payment on line and get credit the same day! I love that I can see amortization options when I add extra principal.

Love the easy to use layout and the amortization calculator is fantastic. Thanks for adding face recognition—so much easier! Thank you!!

I find this app to be very informative and simple to use. It provides all of the information I need plus more.

The app is simple. There was recent improvement.

I really like the newest update to Provident. Very easy to use. The color scheme is makes it easy to read.

The app is simple and nice to use but could use a refresh to newer standards and to actually fit the bigger screens

This is a really well designed and built app in general. But every time I open it it asks me to go paperless. I don’t want to go paperless. The only options are Now or Later. There isn’t a never option.

Love using the app! Simple to use and I can make a payment from anywhere.

I liked the calculator on the old app. Very easy to figure out savings with additional payments to principal.

Works on my MacBook Pro, same user name and PW, not on mobile app says incorrect No way to report this to anyone, will try this Tom H

Why not make use of the Face ID feature?

With the addition of touch ID, this application became very simple and user friendly. Good job guys. Thanks

I love the lay out Amortization schedule is cool to look at what extra payments can really do. Thanks

Same password working on website is failing in this mobile app. Only one or two failed attempts will get account locked out, and can’t reset password using self-service. Definitely poor customer experience.

It has everything but old style

Needs to use Face ID though. Can’t believe it’s 2019 and I still have to remember a password!!

All of the relevant information is here, but it really needs TouchID, and I’d like to be able to schedule my payment in advance in the app. The interface is also a bit dated.

Fantastic app has all information that I could need would appreciate touch or Face ID

Smooth and easy to use. If there were problems in the past, they are certainly fixed now -- as I haven't found ANY of the issues other reviewers have mentioned.

Works ok - but the app looks like it was created in 2010 and never updated since

Will only accept password on phone, not on iPad

No Face ID, doesn’t work with 1Password’s autofill, not updated for new iPhone screens. It does its job well enough though.

Tried to login but fails. Used same credentials on web and works fine. If they’re paying someone to develop this app they should get their money back.

Iphone 14.8 Trying to get in with app and the face id is stuck in an endless loop

App is too old. Ten years ago technology. It is so boring. Need to change. I’m very serious about the comment if you want customer to use it.

Using the same login as the website, but keeps saying login is failed. Definitely need to redesign this app

Great app but needs Touch ID feature

While the app is functional, it’s got the UI from the iPhone 3 era. Makes me also wonder if they’re using antiquated security.

Good app except it won’t work in landscape mode. Necessary for iPad users. Please UPDATE! July 24, 2020. Updated but still no landscape mode

Enhancement like Touch ID. Mortgage calculator is limited in app.

Worried about the security of this app. It is obviously very old and needs an update.

App is ok but with complex passwords on a phone, Touch ID is must have.

Need to revamp the app as it looked very suspicious and no one would know it for sure.

Update the app to the newest iOS

Decent App but no faceID for login

Though the interface is clean and easy to maneuver and the information relevant, the Amortization Calculator does not function. That is an imperative tool to the site and it does not work. It has two sliders that show increase in monthly payment and one time payment. You can slide the bars right or left to change the amounts , however as it calculates it erases the chart. The information is useless therefor. In addition, there is nowhere on the app to report a problem. If they would fix these two facts it would easily be a five star app.

This App is easy to use and works perfectly. A convenient tool to manage my mortgage. Not sure why some review say it doesn't work. I installed it on my iPhone 5 with no issues.

This one must have gotten off to a rocky start based on earlier reviews. But my experience is great. Love the amortization calculator.

While I'm pleased to have certain features such as viewing mortgage statements in the app I cannot save them! Saving to Dropbox or other sync programs crashes the app. If I have to go to the website on a computer to save document this app give me no benefit.

Nice to have all of the loan detail in one space, even has a calculator to help figure out how to pay loan off early. Good stuu.

I downloaded this specifically to evaluate rates. I complete the details and it throws an error "Missing or invalid parameters". I'm using the same data that works in the browser. It might me be, but I could not find a way to send feedback about the application from within it. I cannot speak to the account holder features.

It used to work well until this recent update. I have resorted to using the standard website, which is not near as user friendly.