Love the upgraded platform along with all the newer personalization features. Sleek design, easy navigation, multiple options to get everything done and manage your finances at the tip of your fingertips! Best part, all in one place! 🤩😎 I’m especially looking forward to take more responsibility over building my credit with the monitoring abilities, and savings goal features under financial wellness! ✅ Great job Raiz!!! 🥳👏🏼🙌🏼 Thank you for this amazing benefit for your members! 🤝
I like the mobile banking. It takes a while to get used to it and it is ok. I just would like to check my credit card from my phone sometimes also. I have to log in to my bank and check balances on line. I just sometimes would like to call and speak to a computer or customer service 24/7 like my other credit cards. Use the number on the back of my card. That would be nice. That’s all!
Extremely impressed with the updated app. You can see what’s in each of your accounts without logging in and you can set reminders for easy on-the-go money management. I’ve tested a few transfers and submitted a check and I can say it’s a very intuitive and attractive update. Way to listen to consumer critique! Great app.
A wonderful upgraded to the application. I am very excited for the new functionality. Very easy to use !!! Easy secure process to upgrade - I was done in less than a few minutes. Not surprising the application is much better with all the wonderful changes going on at the Credit Union!!!
I’m still new to your mobile banking app. But, so far it has worked pretty well for me. This mobile banking journey shall continue, and I intend on posting a future review as my experience with using it grows. Thank you, Raiz team, for all your efforts.
I always get my card declined for the dumbest reason’s ever, the app never works and the bank ATM’s don’t work either. Funny thing about the app is that you must change the password for your login, and if you don’t want to you have to log out and it won’t let you lock your card in emergencies or view your account. Overall worst bank ever, go to Chace or Wells Fargo, anything than TFCU or whatever they call themselves now
Even now writing the review everything is grayed out. And the message assistance is frustrating because the robot keep saying it doesn’t understand the question, then when you request a real person there is just an endless connection. So my honest review is they need to relook at every thing from top to bottom.
New look, who dis? The app is great and can do so much more with it! Credit monitoring, bill pay, transfers, all my accounts on one login!!! Woo hoo just love it
Denise @ call center and the team at Stanton in El Paso Tx went above and beyond to set up my account. That’s what everyone should experience…110 percent customer service.
Raiz had a much needed app makeover. It’s faster, easier to use and it no longer feels like I’m using a website from the early 2000s. It’s worth downloading.
There are many limitations to this new update. We can no longer view all transactions from a couple months to a couple years ago. Also, the accounts are not labeled. We can no longer mark a transaction as fraud either.
Good morning to those who are waking up to this new update, good luck! Everything is erased, make sure you know your email and or credit numbers. Any transfer information is also gone.
The digital fingerprint does not work and once I use my password, it still doesn’t let me in. I have to go through their website instead. Don’t download, never works anyway.
This app is absolute trash. It doesn’t respond half of the time. The people never contact back on the app about questions. RAIZ as a whole is a scam. Don’t go with them. Worst decision of my life
The bank itself you can tell is undergoing maintenance when you visit locations. I can never login as this app is severely under maintenanced. Everytime I click on the app to remember my IPhone it never works and I come to find I have to manually resign in. The app is overly complicated and I was able to fix the settings I wanted to appear when loggin in but it is very laggy and buggy. Hopefully within time there app mimics GECU.
This app is not even worth getting if I have to call the bank about everything I do on it....you need authorizations for everything, shouldn’t I have access to everything on my own account? And don’t even get me started on how it’s so old fashioned and needs major updates...I’m a new TFCU member and I am not liking the looks of this app or the bank company itself
I love my bank but this app is so bad. So many times it has logged me out of my phone registration and it makes me re log in and it always gives me problems. I just used it yesterday and today it logged me out.
Honestly I love this credit union and its service. However, this app is the worst I have seen on the banking industry. I have downloaded the app about three times already and still have issues with face recognition turning off by itself and having to go thru the website to activate it again. The app constantly turn off the remember me option so I have to keep putting my user name and password every time. Also does not work with the phone save password function.
I was wondering how long it would take them to come up with an app. Im actually very pleased with the app. The set up is nice and i havent had any issues with the app. Two thumbs up!
Besides the fact that this app is very buggy and only works some of the time, one of the biggest glitches has to do with transferring funds. When you transfer funds there is no indication that the app is working. This is terrible when transferring funds because you end up pressing the button twice, transferring double the amount of money you intended on transferring. Obviously this is a huge bug and makes the app practically useless for this feature. Please fix it.
This app was ok. But the newest update is forcing you to go to the bank to do things like transfer in between accounts. So if you want an app to just see how much you have. Then this is for you. If you want to transfer, hold, dispute, or anything else. Just go to the bank cause this app does not do it. Maybe the next update will fix it. But for now nope.
It took over a year for the mobile deposit feature to actually work! I received an email days ago that I had access to the mobile deposit capture. I go in to use it and the app freezes and is now telling me the service is not available to me and to call member services to enable! Seriously???
Reach new financial heights with our easy-to-use app. Our modern design and features allow intuitive navigation and account management. The Raiz mobile app is your all-in-one place for banking on the go. With our app, you can open new accounts, apply for loans, receive statements, view your credit score, manage your cards, and much more. Features: • View credit score • Touch ID or Face ID compatible for added security • Find Raiz ATMs and branches closest to you • Setup automatic payments with Bill Pay • Voice-enabled chat with “Archie” your virtual financial assistant • Fight fraud with an integrated card management feature • Improve your financial wellness with savings goals and budgeting tools • View your accounts and statements (available in English and Spanish) • Deposit checks using the camera on your mobile device • Apply and make payments on Raiz loans, credit cards, and more • Setup alerts and notifications to keep track of payments and avoid extra fees • Link accounts from other financial institutions for easy monitoring • Exchange money with member-to-member transfers
