Resource One Credit Union

I have been using this app for a few years. I enjoy everything they’ve been adding and updating it to. There was a few glitches, but they have been fixed. This app makes things very easy and very useful. There’s hardly often I would have to do things at the bank.

The new app is so much better than their old version. So thanks for investing in it. That being said, it’s easy to tell they used lower cost developers and did not QA this app thoroughly. They also appear to have used a progressive web app rather than a true native app. For example, when you use bill payment and are prompted to enter a dollar amount the entire keyboard comes up. This is the same in several locations in the app. Most banking apps know that 100% of the time you will be using digits for a certain function so they default to the number keypad for digit entry. This would make it so much easier to use. Also they pulled in lots of old accounts and I now have all of them listed and my son has all my accounts listed on his app. That is such a violation. Better QA should have been done. So overall it’s better, but my fear with R1 is that won’t continue to improve it. Fingers crossed.

For starters there’s no way to do a simple wire transfer to another persons bank with a routing number. Second, if you own the old app, this one doesn’t update it but creates a new instance so you have multiple apps on your phone now. On the main screen it doesn’t even ask you to enter your account number before submitting. This new version has far less features than the old one. There’s also zero support or help info in the app. There’s also no support for debit cards. You have to get yet another app, MobiMoney, to even manage that and it also has no wire transfer feature like most debit card apps have now.

Now that we have Zelle I think we are an up-and-coming Bank with a great app. Only thing is the virtual deposit take way too long to process when I bring it in, It’s on my account immediately, but if I use the virtual deposit feature it takes 3 to 10 days we need to fix that and then we will be optimal, other than that, it is a great app!

Been a member since 1972. Yes that date is correct! I have financed a boat, many cars. Always best rates and best service. When others are griping about their banks, I know I can depend on having the great consistent service I have had for the last 52 years. R1CU is the greatest.

It was a great feature to be able to see account balances without logging in. However, recently this screen has not been updating. As you can imagine, having it show there is more money in the account than there is is much worse than not having the feature at all. Please fix this bug! Or remove the feature. Thanks!

It’s usually 5 stars but lately I log in and it says unexpected error and then I’m not logged in. I’ve uninstalled the app, refreshed the app. Same thing. It’s also currently updated. Yet I’ll log in from the web and I’m fine which I know it’s the actual app. It’s acting weird. This app needs some attention

I really like the app specially after the update until it kept taking me out of the app once I try to log in. It does it every time. My iPhone is up to date on all updates, I’ve restarted my phone, deleted the app then reinstalled it and still it does the same thing. It just glitches out and kicks me out of the app. Not sure why.

Love the new design to the app and the addition of Zelle finally!. However a major rework comes with bugs and boy is this version buggy all user settings lead to a 404 page or tells me I don’t have permission to access it!. Over all after this is all fixed up and polished it’ll be a solid 5 star rework!

I’m unable to change my phone number on the app. When needing to reset password I am unable to get texts, the phone number to get codes have changed and now my app is locked.

I would love to be able to view transactions from credit card without having to log in into another portal of the app

I have been on iPad and Mobile trying to located where icon show for electronically depositing checks to new business account for almost 2 hours!! We have login in and out of app EVEN uploaded New App! We have read each menu options over and over! There is nowhere an indicator … The word “Deposits”, does not show anywhere . So will STILL drive to a location to deposit at least 20 Checks.. This is absolutely ridiculous !

I just wish it was more updated like it’ll tell me when my card was used on my notification Lock Screen instead of always having to actually open the app

I have all my right login information as well deleted an redownloaded the app it refuses to let me use the app. It just says an error occurred every time I login in.

When opening the app it promotes a message to update when you attempt to update it shows as if it has received an update of the new version. The bugs are not quit repaired yet.

Needs to upgrade the app to more of a update system as well as atms and at least have it where you can transfer money from other banks and etc like Bank of America

Please know I went from state to state and this bank works with you when you need a bank all the way… you speak they help !!! Pretty neat

I have been banking with R1CU for over 10 years. They are a first class team. I would recommend them to anyone. The app works great and is very easy to navigate.

If you use this app make sure you keep track of your spending because you will have money go missing with this app. I’ve called and they say they are looking into it but I’m very sure they are going to say it’s a user error. KEEP TRACK OF YOUR SPENDING. They don’t show pending transactions and they take out of your savings as if you don’t have money in your checking.

This app is so kool I can do my banking any where & by having my loans like my car , motorcycle , home & credit cards the R1 apps makes it so much easier to pay my bills

I wish your R1 account transaction history would show up like the debit transactions do. Other than that great app!!

Banking with Resource One Credit Union, is the best. They treat you and your finances with care. Honest business. Great customer service from all Representatives at Resource One Credit Union. 10 stars.

Easy to use overall. Would be helpful if you could see an image of a cashed check. Doesn’t keep track of deposited or cashed checks well.

Personally i think this is better then any bank, also my mom works here

This app is very convenient but very glitchy. Ever so often the app is “down.” It takes 5 days for a check to clear on this app but other banking apps do it with in a few hours. It’s a huge step in the right direction but needs work.

My only reccomendation is that it takes to long for deposits, and/or on line requests to post.

Even though I have the latest version of the app updated, it still gives me notifications to update. Getting a little annoying. Otherwise the app works great.

Since the last update last night the app won’t open at all. Please fix I have a iPhone 11pro max

R1CU is such an amazing bank. Great services, car loans, mortgage loans etc. Not to mention the wonderful staff that is always ready to go the extra mile.

This application makes banking at R1 a lot easier. I love the app because it’s saves the hassles that comes with banking with small Bank.

This bank has helped me build my credit and save money I recommend to anyone who is trying start off with any banks yolo.!!!

Worked great at first. I really did like the new app but Now every time I use it it say I need to update it and it’s already updated and when I log in it says there’s been a problem retrieving my account information. Have to hit transfer fund to even view my balance and half the time that doesn’t even work. So the app is basically useless now

Even after updating the app it still says to update. Once in the app it works but it’s irritating to have to keep fighting with the hoops.

Great Bank! This Bank has had my back through my difficult times.

I love the convenience of the app! I can see my available balance at a quick glance without signing in, love it!

Every time I open this app it tells me to update it when I go to the App Store to update it has no update

Every time I try to open and sign it gives a error!

Being able to send money thru this app in conjunction with Zelle was a pretty easy set up!

since the last update snapshot doesn’t automatically update which i miss. I do love mobile app though

I updated this app but every time I go into it it keeps asking me to update the app. I wish this message will go away. There’s a glitch and it’s annoying.

I would recommend everyone to join

Much needed update with tons of useful features and easy to use

This keeps telling me a new update and I click on it and nothing. Won’t update

I love this app, it’s one of the easiest app for me to open. I love the snapshot option.

When I realized at that we were not able to use this card for Apple Pay I felt like I was back in the 20th century! Let’s get on with the times! It should not be that difficult to include this bank card along the other hundreds of other bank cards for Apple Pay.

This is a great financial institution would recommend anymore to open account with resource one credit union

Can we get the deposits/credits back in green? It makes it so hard to tell the difference. Other than that the app is awesome.

I just Love to see whether my money is going

You can manage your account more closely.

Put R1CU on APPLE PAY!!!!! It would literally make an impactful difference. It’s a shame smaller banks provide this feature and not Resource One.