Resource One Credit Union

I have been using this app for a few years. I enjoy everything they’ve been adding and updating it to. There was a few glitches, but they have been fixed. This app makes things very easy and very useful. There’s hardly often I would have to do things at the bank.

The new app is so much better than their old version. So thanks for investing in it. That being said, it’s easy to tell they used lower cost developers and did not QA this app thoroughly. They also appear to have used a progressive web app rather than a true native app. For example, when you use bill payment and are prompted to enter a dollar amount the entire keyboard comes up. This is the same in several locations in the app. Most banking apps know that 100% of the time you will be using digits for a certain function so they default to the number keypad for digit entry. This would make it so much easier to use. Also they pulled in lots of old accounts and I now have all of them listed and my son has all my accounts listed on his app. That is such a violation. Better QA should have been done. So overall it’s better, but my fear with R1 is that won’t continue to improve it. Fingers crossed.

For starters there’s no way to do a simple wire transfer to another persons bank with a routing number. Second, if you own the old app, this one doesn’t update it but creates a new instance so you have multiple apps on your phone now. On the main screen it doesn’t even ask you to enter your account number before submitting. This new version has far less features than the old one. There’s also zero support or help info in the app. There’s also no support for debit cards. You have to get yet another app, MobiMoney, to even manage that and it also has no wire transfer feature like most debit card apps have now.

Why not do updates overnight instead of taking a whole weekend? Not having access to check balances by using app, calling or going to the ATM (because I did) is annoying. Most banks do things like that in the wee hours of the morning not a whole weekend. For that reason ONLY is why you get this rating.

I would love to be able to view transactions from credit card without having to log in into another portal of the app

Love the new design to the app and the addition of Zelle finally!. However a major rework comes with bugs and boy is this version buggy all user settings lead to a 404 page or tells me I don’t have permission to access it!. Over all after this is all fixed up and polished it’ll be a solid 5 star rework!

It’s usually 5 stars but lately I log in and it says unexpected error and then I’m not logged in. I’ve uninstalled the app, refreshed the app. Same thing. It’s also currently updated. Yet I’ll log in from the web and I’m fine which I know it’s the actual app. It’s acting weird. This app needs some attention

I have been on iPad and Mobile trying to located where icon show for electronically depositing checks to new business account for almost 2 hours!! We have login in and out of app EVEN uploaded New App! We have read each menu options over and over! There is nowhere an indicator … The word “Deposits”, does not show anywhere . So will STILL drive to a location to deposit at least 20 Checks.. This is absolutely ridiculous !

I just wish it was more updated like it’ll tell me when my card was used on my notification Lock Screen instead of always having to actually open the app

I have all my right login information as well deleted an redownloaded the app it refuses to let me use the app. It just says an error occurred every time I login in.

Needs to upgrade the app to more of a update system as well as atms and at least have it where you can transfer money from other banks and etc like Bank of America

When opening the app it promotes a message to update when you attempt to update it shows as if it has received an update of the new version. The bugs are not quit repaired yet.

I have been banking with R1CU for over 10 years. They are a first class team. I would recommend them to anyone. The app works great and is very easy to navigate.

If you use this app make sure you keep track of your spending because you will have money go missing with this app. I’ve called and they say they are looking into it but I’m very sure they are going to say it’s a user error. KEEP TRACK OF YOUR SPENDING. They don’t show pending transactions and they take out of your savings as if you don’t have money in your checking.

This app is so kool I can do my banking any where & by having my loans like my car , motorcycle , home & credit cards the R1 apps makes it so much easier to pay my bills

Since the last update every time I open the app it tells me there is a new version of the app even though it’s been downloaded. I even deleted the app all together and it still happens. Other than that the app works great.

I wish your R1 account transaction history would show up like the debit transactions do. Other than that great app!!

Banking with Resource One Credit Union, is the best. They treat you and your finances with care. Honest business. Great customer service from all Representatives at Resource One Credit Union. 10 stars.

Easy to use overall. Would be helpful if you could see an image of a cashed check. Doesn’t keep track of deposited or cashed checks well.

Personally i think this is better then any bank, also my mom works here

This app is very convenient but very glitchy. Ever so often the app is “down.” It takes 5 days for a check to clear on this app but other banking apps do it with in a few hours. It’s a huge step in the right direction but needs work.

Even though I have the latest version of the app updated, it still gives me notifications to update. Getting a little annoying. Otherwise the app works great.

My only reccomendation is that it takes to long for deposits, and/or on line requests to post.

Since the last update last night the app won’t open at all. Please fix I have a iPhone 11pro max

This application makes banking at R1 a lot easier. I love the app because it’s saves the hassles that comes with banking with small Bank.

This bank has helped me build my credit and save money I recommend to anyone who is trying start off with any banks yolo.!!!

I really like the app specially after the update until it kept taking me out of the app once I try to log in. It does it every time. My iPhone is up to date on all updates, I’ve restarted my phone and still it does the same thing. It just glitches out and kicks me out of the app. Not sure why.

Worked great at first. I really did like the new app but Now every time I use it it say I need to update it and it’s already updated and when I log in it says there’s been a problem retrieving my account information. Have to hit transfer fund to even view my balance and half the time that doesn’t even work. So the app is basically useless now

Even after updating the app it still says to update. Once in the app it works but it’s irritating to have to keep fighting with the hoops.

I love the convenience of the app! I can see my available balance at a quick glance without signing in, love it!

Every time I try to open and sign it gives a error!

Every time I open this app it tells me to update it when I go to the App Store to update it has no update

App crash to much and so much error while logging

I updated this app but every time I go into it it keeps asking me to update the app. I wish this message will go away. There’s a glitch and it’s annoying.

This keeps telling me a new update and I click on it and nothing. Won’t update

Much needed update with tons of useful features and easy to use

This is a great financial institution would recommend anymore to open account with resource one credit union

When I realized at that we were not able to use this card for Apple Pay I felt like I was back in the 20th century! Let’s get on with the times! It should not be that difficult to include this bank card along the other hundreds of other bank cards for Apple Pay.

You can manage your account more closely.

I just Love to see whether my money is going

Great upgrade but it still needs Apple Pay

Put R1CU on APPLE PAY!!!!! It would literally make an impactful difference. It’s a shame smaller banks provide this feature and not Resource One.

It’s simple to use.

App is down and there’s been no updates provided to users. There should be some means of communication and outages for maintenance or otherwise shouldn’t exceed (24) hour periods.

I'm unable to conduct mobile deposit, and the tellers at the location have no way of fixing my admission for me. I'm not sure what steps I need to take to be approved but if you guys could let me know i'd appreciate it.

The app is getting better all the time!

App is user friendly

Would be 5 stars but no option to send money with zelle!

After latest update: Receive error message “Insufficient Permissions” when attempting to access Bill Pay via mobile app.

This app does not work. I tried to sign on using my face recognition but apparently there was a connectivity issue. Then I signed on with my actual password - app said it was loading my account but never did. 😕