I have been with Rio Grande Credit union for over 30 years and never been disappointing until our recent commercials. The commercials with Annette, makes women and individuals who live in the south valley sounds so uneducated. I have spoken with different Bank Managers who actually have stated that they cannot believe that Rio Grande credit union would have that type of commercials “what type of people are they trying to attract”??
I’ve been using this about a year to check balances, move funds etc. I like that it lets me use the sign in for my cell phone, which in my case is my fingerprint. That function stops working once in awhile. I’ve deleted it and downloaded a fresh copy but it still does that now and then. Update: Just now I tried it for the first time in a few weeks and it worked just fine, so perhaps they’ve worked on it? I still recommend it though. There’s usually a time lapse between when things are introduced and when they are working flawlessly for all the odd devices out here.
Paying bills not as easy as with computer but it has gotten better
A great app for viewing balances when out and about. The computer is much easier for paying bills. I am editing this a year later: yes, the computer is still easier but the app is good for paying 1 bill at a time and for transferring from savings to checking. It gotten easier over time and with all the improvements I’m upping it to 5 stars.
I don't mind change but this latest process has been extremely frustrating. Had to go into a branch to update my info. Because it had to be done on a laptop. I don't own one and I retired my desk top years ago. I'm not real fond of the new look either. I must say, the employees who have had to put up with members like me have been very gracious and professional.
Man I am all about my account and I want to know everything that’s going on it’s nice to see everything anytime anywhere I can deposit checks right from my phone transfer and see my vehicle loan do everything I need to with this app its so worth the time makes life easy 5star app thanks RGCU
In today’s fast paced world it is refreshing to find quality customer service. Every encounter with Rio Grande has been amazing. The same high standards are met at each facility. Thank you for making us each feel appreciated.
As of this moment I do not have any complaints! My app allows me to see my banking information whenever needed. If I need to see more in depth I simply use a computer.
My only complaint is that I find my password has expired without warning ahead of time. Because of this I have had to call to reset my password. I’m not even sure how long my password is good before I have to reset it. That would be helpfu to know.
App struggles to load, for some reason only shows recent transactions which is only the last day or so, and can’t load older transactions even when you try to see them.
I have been unable to log into my account using my laptop computer and was forced to use the mobile app on my phone. This has been an ongoing issue, and no one can explain why I am unable to use my laptop.
Called to get help with my banking mobile app and couldn’t reset or enter a password the customer service lady just hangs up on me after giving me the reset password that’s all. No call back or anything
I have never entrusted my hard earned money with such an inept bank. They never have returned my request for communication & I’m done. They let my husband pull out over $40k without so much as a question about why & what they could do better.
I do not like that there is NO sign out!!! What will you do about that? The bank told me there should be a red dot that would give me a sign,log out. I do not have that. My unit is I-pad 2. Please respond.
I get a server error every time my account details pull up. Also had problems signing in with my updated password. Pleasures of working with a small bank!
Not able to sign in. Says I need to sign in to reinroll for finger print but won't let me sign in. Just gives me the same error over and over. I can't access my account.
Rio Grande CU’s Mobile Banking App helps you safely and securely manage your money from your mobile device no matter where you are. The free service gives you 24/7 on-the-go account access using your RGCU online banking credentials. Features include: Balances and Transactions – Know how much is in your account by viewing balances and recent history. Transfers – Easily transfer money between your RGCU accounts. Bill Pay – Schedule payments, view recent payments and pay bills. Find Us – Get GPS-enabled directions to nearby branches and ATMs. Contact Us – Send secure emails for support. Text Messaging – See your balance and recent transactions via text message. Your security is our top priority. RGCU's mobile banking app is as secure as Internet banking, protected by advance technology such as SSL encryption. No private data, including your account information, is ever stored on your mobile device. Learn more at https://www.riograndecu.org/resources/privacy-policy. For more information about mobile banking, please visit https://www.riograndecu.org or contact the Member Resource Center at (505) 262-1401. * Must be enrolled in online banking. **Your mobile device carrier’s standard charges may apply. System availability and response time is subject to market conditions. ***Location permissions are necessary to determine your current location to display nearby branches and ATMs.
