I have been with Rio Grande Credit union for over 30 years and never been disappointing until our recent commercials. The commercials with Annette, makes women and individuals who live in the south valley sounds so uneducated. I have spoken with different Bank Managers who actually have stated that they cannot believe that Rio Grande credit union would have that type of commercials “what type of people are they trying to attract”??

4 years ago, Frank Conway

Works fine usually

I’ve been using this about a year to check balances, move funds etc. I like that it lets me use the sign in for my cell phone, which in my case is my fingerprint. That function stops working once in awhile. I’ve deleted it and downloaded a fresh copy but it still does that now and then. Update: Just now I tried it for the first time in a few weeks and it worked just fine, so perhaps they’ve worked on it? I still recommend it though. There’s usually a time lapse between when things are introduced and when they are working flawlessly for all the odd devices out here.

6 years ago, Deb1016

Paying bills not as easy as with computer but it has gotten better

A great app for viewing balances when out and about. The computer is much easier for paying bills. I am editing this a year later: yes, the computer is still easier but the app is good for paying 1 bill at a time and for transferring from savings to checking. It gotten easier over time and with all the improvements I’m upping it to 5 stars.

6 years ago, Bino's mama

A REAL PAIN

I don't mind change but this latest process has been extremely frustrating. Had to go into a branch to update my info. Because it had to be done on a laptop. I don't own one and I retired my desk top years ago. I'm not real fond of the new look either. I must say, the employees who have had to put up with members like me have been very gracious and professional.

5 years ago, Abq gunner

Life made easy

Man I am all about my account and I want to know everything that’s going on it’s nice to see everything anytime anywhere I can deposit checks right from my phone transfer and see my vehicle loan do everything I need to with this app its so worth the time makes life easy 5star app thanks RGCU

1 year ago, Samikprose

Makes my life easier!

If you have the the option to download this app I would highly recommend it. So many things are made easier.

6 years ago, AmandaAnaya

So far it is great

As of this moment I do not have any complaints! My app allows me to see my banking information whenever needed. If I need to see more in depth I simply use a computer.

5 years ago, that guy with the face

Password Problems

My only complaint is that I find my password has expired without warning ahead of time. Because of this I have had to call to reset my password. I’m not even sure how long my password is good before I have to reset it. That would be helpfu to know.

5 years ago, sean paul9

Options

I just wish it had an option to transfer money between members. But other then that very good

4 years ago, monilove🖤

Outstanding

This feature is amazing and I would recommende it to each person I know that uses this service

6 years ago, J-M3

Updates are great- wish you could transfer outside of account

Love the updates much better view

5 years ago, semperfi76

Gunny

You can not do reoccurring payments and may not have access to a home computer, and if you cancel a payment it will cancel the reoccurring payments

5 years ago, Desert Pop

Major upgrade

Sweet app. Love being able to turn my cards off and on so easily. Much more secure. And paying my Rio credit card is super easy! Thanks

5 years ago, jerome aragon

Jerome Aragon

It’s unfortunate that this app does not have more options. Such as a notification/alarm when money is spent from your account etc...

6 years ago, Woolierbeatle2

App works great

The only thing that I don't like is that you can't see any of your credit card stuff.

6 years ago, kikasauce

Password change too much.

Hate the fact that you have to constantly change your password. I have an account with another bank that I do not have to do this.

4 weeks ago, Muffasa the tiger

Service

Super great service for me for over 30yrs would never change such great service! Thanks Tony Griego .

6 years ago, andaub2002

Credit card

Everything works well but why cannot I see anything for the rio grande credit card??! Fix this and you get 5 stars

4 months ago, ddsdiscount337

Excellent App!

This app has given me such a reliable & speedy service.

3 years ago, Some person nm

Facial recognition

The last version had facial recognition. Please update to bring back this feature.

1 year ago, Mango sauce 💜

Online mobile app

Called to get help with my banking mobile app and couldn’t reset or enter a password the customer service lady just hangs up on me after giving me the reset password that’s all. No call back or anything

3 years ago, Bernal54

New login

Wow! What an improvement on the mobile app. Thanks!

4 years ago, VALENZUELA family

RGCU Is Awesome

This is the true mobile banking app transfer money pay pills. I really enjoy it. Thank you!!!

5 years ago, poncenm

Love the app

Love the app Add face recognition would be great I have to type password all the time cause the new iPhone don't got finger print.

6 years ago, Kuwaas

New app works great!

I'm enjoying the new app. Simple and secure. Once you get past the re setup, it's great.

5 years ago, Niga23

RGCU

Always friendly and nice to talk to in every area of banking needs. Thank you.

12 months ago, Thendal

First time user

Can’t comment much, I have recently installed the app.

4 years ago, krd!

Worst bank ever!

I have never entrusted my hard earned money with such an inept bank. They never have returned my request for communication & I’m done. They let my husband pull out over $40k without so much as a question about why & what they could do better.

6 years ago, Cait.thegreat

Nice!

Really nice and simple app layout! Great credit union and amazing customer service!

3 years ago, Angel de Ville

Mobile check deposit does not work

Mobile check deposit routinely rejects deposits and does not inform you properly. Unable to view mobile deposits on desktop site.

6 years ago, I am one 2

New site

I do not like that there is NO sign out!!! What will you do about that? The bank told me there should be a red dot that would give me a sign,log out. I do not have that. My unit is I-pad 2. Please respond.

6 years ago, Xexuxito86

Great app.

Great bank, I never been happier this is a great banking app specially with the new updates.

2 years ago, Carllos 01

New customer

Very impressive !!!

6 years ago, Six gun gibson

Frustrated

I get a server error every time my account details pull up. Also had problems signing in with my updated password. Pleasures of working with a small bank!

3 years ago, Ltrebarr

ReBarr

So Easy to use and convenient. Thank you RGCU

6 years ago, Segvns

Can't sign in

Not able to sign in. Says I need to sign in to reinroll for finger print but won't let me sign in. Just gives me the same error over and over. I can't access my account.

4 years ago, Joey Paww

Best app ever!

Amazing I love it. Easy to use and user friendly!! 🔥🔥🔥

4 years ago, gjfgyfhy

Easy easy

This app is easy to use in awesome!

6 years ago, Jenmm182

Finally an update!

It's about time!

6 years ago, Crusading

Among the Best

I've used a lot of Bank apps and this one is up there with the best.

5 years ago, MairaR90

Great people

Great people love working with Martha shes a great person recommend her at the San Pedro branch😀

6 years ago, cuteykap

Love the new update!

Looks and works great!

5 months ago, Roadrunner 1010

Great people!!

They were nice warm, caring people good job

6 years ago, Tamers133

Nice app!

I like the changes to the app!!

4 years ago, Ronboynm

Doesn’t open always

This app I always have problems going to my accounts.

6 years ago, anyswonger

Zero if I could

Rating is for the bank it's self, not for the application. I would suggest finding another bank before banking with these crooks!!

3 years ago, jds2345

I don't like this app because there is no face recognition on here update this app please

I don't like this new app because there's no face recognition

3 years ago, Alexz1234

App no face id

The app keeps telling me there was error processing my request when logging in.

5 years ago, freezing_drizzle

Ok app, little customer service.

Don't ask loan dept to call you back, they won't.

6 months ago, lolis, the perfectinist

MY password

Don’t mess with my password the name itself remark’s it , MY PASSWORD

Description

Rio Grande CU’s Mobile Banking App helps you safely and securely manage your money from your mobile device no matter where you are. The free service gives you 24/7 on-the-go account access using your RGCU online banking credentials. Features include: Balances and Transactions – Know how much is in your account by viewing balances and recent history. Transfers – Easily transfer money between your RGCU accounts. Bill Pay – Schedule payments, view recent payments and pay bills. Find Us – Get GPS-enabled directions to nearby branches and ATMs. Contact Us – Send secure emails for support. Text Messaging – See your balance and recent transactions via text message. Your security is our top priority. RGCU's mobile banking app is as secure as Internet banking, protected by advance technology such as SSL encryption. No private data, including your account information, is ever stored on your mobile device. Learn more at https://www.riograndecu.org/resources/privacy-policy. For more information about mobile banking, please visit https://www.riograndecu.org or contact the Member Resource Center at (505) 262-1401. * Must be enrolled in online banking. **Your mobile device carrier’s standard charges may apply. System availability and response time is subject to market conditions. ***Location permissions are necessary to determine your current location to display nearby branches and ATMs.