Robins Financial Credit Union

I use the App regularly and I am generally satisfied but the only complaint is the message application. You will never get a reply. And the mortgage department doesn’t post payments in a business like tempo. May have to wait 4-5 days to see the funds that were removed from your account posted to your mortgage. Very frustrating!

Been doing mobile deposit for over a year and complaining from the very beginning about it not working. I either have to take a thousand pictures from different angles and lighting, or it doesn’t work at all. Called countless times about it and always I’m told it’s something wrong with the check even though when I take it in to deposit in person no one can tell me what’s wrong with it 🤷‍♀️ the app always just says the front or back picture can’t be processed despite the photos NEVER being blurry and always in the frame they provide or closer. And yes, I always endorse it on the back and check the box. I love Robins but this needs fixed, I’m sick of having to drive 45 minutes just to spend 5 minutes to deposit a check.

So I’m in the middle of reviewing my accounts and doing some mental budgeting and I get a notification saying that I’m going to be logged out whether I want it to or not. Eventually, it decides to log me out anyway, despite what I was doing. This is very annoying and needs to be fixed. I think it does it on the website as well. The time out needs to be longer. I don’t even think it’s 5 minutes, whatever it is, it is a ridiculously short amount of time. Also, the balance needs be larger on the account details page. And there should a current balance and an available balance.

This is quite possibly the most pathetically, incompetent, ineffective and essentially useless "banking" app. Three bank itself is decent. The fact that this app refuses to ever give an accurate account statement is ridiculous. The only point I have this app is to keep track of my checking account and this garbage can't even do the one thing it's supposed to. Whoever is the developer should not only be fired, but should have never been hired in the first place. I'd say it's laughably pathetic, but that would require me to push through my frustrations and smile. I hate this app and can't wait to leave this bank.

This app has problems causing glitches that can cause someone trouble when using it. In my case in the late evenings. It shows incorrect dollar amounts and it will not allow you to use some of its online features because of it. This issue can cause overdraft fees as well as an inconvenience when trying to use the service. It can make you think that you have less or more funds in your account than what is really there. I have screenshots to prove it. Why it hasn’t been fixed by now is beyond me. All as I can say is I hope this issue doesn’t catch me on a bad day.

The app is fine as it is but for tablets it would be nice to have the blue bar that runs along the entire screen up and down on the right removed and have the transactions take up that space. Also, push notifications need to be implemented and replace eAlerts. It would be nice to have the balance lists beside amounts on the transaction. There should be a way to change a debit card pin within the app.

I’m trying to log on, but I forgot my log in id. I know my password, my email, etc. but I can’t do anything without my login. I’ve tried “forgot password” but that needs a login too. I’ve logged on once before in my phone, but it signed me out and didn’t save my password. I know people can easily access it if they have my phone and passcode, but there’s also an option to “remember me” so it seems pointless to log somebody out. Will change my review if this is fixed. I’m not able to drive yet so I can’t go and get this fixed in person.

Can easily manage my accounts and use other useful features. I especially enjoy the remote deposit feature so that I can easily deposit checks from home and easily transfer money to and from other RFCU members. The Face ID/ Touch ID also come in handy for quick and secure access!

I have two accounts; my own, and then one with my husband. I linked my joint account with my personal account. When we change the password on the joint account, the joint account does not show updates within my personal account. There’s no option to unlink the accounts so that I can re-link them and get the updates. Also, it allowed me to accidentally link the same account to itself. That should not happen.

I wanted to save money and gas to deposit a check at HOME with my phone, but apparently there is absolutely no option to do that, even though I watched a video showing that there was. This app is a huge disappointment. Now I have to keep driving all the way to the place to deposit money. This is ridiculous. I had a way better experience with USAA. This app needs BIG TIME updates. Those two stars for the ratings won’t encourage anyone to download the app.

There seems to a bug when I initially log-in. For example, when I open the checking I can’t scroll up and down to see the transactions. In order to see the list, I have go back to main screen and then go back to checking to see all the transactions. Please fix this.

Fast and reliable app, pleasing to the eye Doesn’t pair with Apple Watch even though it’s in the app, the side bar has all the online features but they don’t work well in the app (better on a computer), can’t get notifications to come through

Please update this app. I see you’ve created a new app that essentially does the same things as this one and people are saying the same things. Can’t scroll up and down transactions when first going to it, have to go back home and then back to checking or savings to scroll. Extremely inconvenient..

Much like the app, Robins Financial is very very slow at processing requests. If you need a new debit card it will take WEEKS to receive one. The lack of convenience makes for profit banks nearly seem worth it. You cannot expect people to go nearly a month without a debit card. Both app and company are disappointing.

This app and the entire online mobile banking website fails basic banking functionality. I know because I work in IT. When you click “make a payment” you should be shown how much your payment is, and not have to navigate back to the info and look it up. I give this app 1 giant star- the last phase before a star dies. Seriously it’s terrible.

Robins says it supports the Apple Watch, even has a tab in the mobile app saying so but that option isn’t available on the app store.

This app is easy to use. It’s a mobile app so I don’t expect the same functions of a computer but comes in handy when I need to view or make transfers.

I use an iPhone 6s Plus. After one of my recent iOS updates the RFCU app is no longer compatible to scroll through transactions. I see there hasn’t been an update to your mobile app on over 10 months, this would be a great improvement so I can look through my transactions again.

Every now and then my Face ID login feature won’t work so I try typing in my password. It then says my password is invalid (although it is the correct password). Because it says it’s “invalid” I try to reset it but I never get a reset password email. So essentially, I’m locked out. Same thing happens on the webpage as well.

They have no twenty four hour customer service representative that can help. The automated system says to wait until business hours are open. Well I'm glad it's not the weekend. I can't check my balance or unlock my ID and I'm putting the right account in.

After learning how the app works, I can transfer money and do all I need to do without staying on hold waiting for a person. It’s not perfect, but plenty good enough.

Could you maybe add photo check deposit ?

I love Robins as a bank and I love their card guard app but this app is awful. There’s so many glitches, and if you can even enter your account your lucky because I’ve been trying for the past 2 days to get inside my account and failing even after calling the customer service number provided.

Unable to scroll through transactions on the first attempt. I also do not have the option for mobile deposits. I've watched the tutorial on the website, and I do not have the same options listed in the menu.

Two stars because I can transfer money and use mobile deposit no problem but if it wasn't for constantly checking my account, I wouldn't have known I got charged twice for an online transaction since I can't freaking scroll!!! 😡🔥

This app is awful. It rarely logs in and when it does it times out pretty quickly. The mobile deposit function almost always times out as soon as I click the option. Will review again if app is updated and the bugs are removed.

I can't scroll on any screen making this app useless. I can't transfer money, I can't see anything past the first 3 transactions. It hasn't always done this, get it together. The browser does the same thing. My loan payment is due today and I can't even pay it because it won't allow me to scroll.

If I could possibly give this app 0 stars I would this app is the most ridiculous app ever I can know my login and this app will act like it doesn’t knows me at all. I’ll kick me out etc this app is the worst but also the only way I can view my transactions

Always freezes and I end up having to close the whole app. Try to start over and do it again, same thing happens, it freaking freezes up when I try to make a transfer or set up bill pay 😡

Would be nice if you could add the times when transactions were made.

thanks for working on the apps and the online banking in general.

Big disappointment that mobile deposits are not available even though the web page shows how to do it.

Sign in doesn’t work properly with iPad. It’s just fine with the iPhone. Must use work around with iPad.

After multiple app updates and what not, scrolling is still not working. So don’t expect to scroll back to see your purchases and history because you can only view your purchases of that day. So over this app

Can you guys please bring back member to member transfer? It was one of the best features and also very handy.

I recently got a car loan with Robins. I was with Capital One,Big difference.. This app is horrible. There are no other words. Horrible!! Capital one app was so user friendly and to go from that to this is horrific. One Star to leave the rating. I never rate apps, so that says a lot.

Can't check my credit score anymore.

This version of the RFCU app does not have the drop-down for depositing a check. Live out of state, so Not Happy customers right now.

I keep hoping that there will be an update to fix this obvious problem. But, there hasn't been. Please fix this issue. It kind of keeps the user from using the app. Even having issues on my new phone!

Tutorials online show how you’re supposed to be able to do it on this app, but the whole section is just missing. Huge waste of time. Update the app to at least include what you say it offers.

This app is too buggy. I can’t seem to get anything accomplished with it. I’ve tried deleting and re-downloading it with no improvement. Please fix

It has not been working for a significant amount of time, and it’s a very difficult inconvenience to users like me who need to use mobile banking

I depend on the mobile app to pay my bills but it doesn’t work most of the time.

Good App, I haven’t had any problems utilizing it for my needs.

The app is awful it’s a dead end with service. They give select options based on your tenure of banking. Member to member services don’t exist nor does mobile banking.

This app is literally my 13th reason why. I don’t know why the app won’t let me login it’s really pssing me off and I need it to transfer my money into my bank account

The transactions take up the whole screen, which is fine, but you can not scroll up or down through them!

Needs to add member to member transfer back on the app especially during a pandemic, shouldn’t have to go to the bank just to transfer money

What happened to being able to scroll? I was able to awhile ago. Is there going to be an update to the app soon to fix this?

Been trying to update app since early this morning and new version is not available. Old app keeps saying update but there is nothing there. Poor planning on RFCU’s part!