I use the App regularly and I am generally satisfied but the only complaint is the message application. You will never get a reply. And the mortgage department doesn’t post payments in a business like tempo. May have to wait 4-5 days to see the funds that were removed from your account posted to your mortgage. Very frustrating!
Been doing mobile deposit for over a year and complaining from the very beginning about it not working. I either have to take a thousand pictures from different angles and lighting, or it doesn’t work at all. Called countless times about it and always I’m told it’s something wrong with the check even though when I take it in to deposit in person no one can tell me what’s wrong with it 🤷♀️ the app always just says the front or back picture can’t be processed despite the photos NEVER being blurry and always in the frame they provide or closer. And yes, I always endorse it on the back and check the box. I love Robins but this needs fixed, I’m sick of having to drive 45 minutes just to spend 5 minutes to deposit a check.
So I’m in the middle of reviewing my accounts and doing some mental budgeting and I get a notification saying that I’m going to be logged out whether I want it to or not. Eventually, it decides to log me out anyway, despite what I was doing. This is very annoying and needs to be fixed. I think it does it on the website as well. The time out needs to be longer. I don’t even think it’s 5 minutes, whatever it is, it is a ridiculously short amount of time. Also, the balance needs be larger on the account details page. And there should a current balance and an available balance.
This is quite possibly the most pathetically, incompetent, ineffective and essentially useless "banking" app. Three bank itself is decent. The fact that this app refuses to ever give an accurate account statement is ridiculous. The only point I have this app is to keep track of my checking account and this garbage can't even do the one thing it's supposed to. Whoever is the developer should not only be fired, but should have never been hired in the first place. I'd say it's laughably pathetic, but that would require me to push through my frustrations and smile. I hate this app and can't wait to leave this bank.
This app has problems causing glitches that can cause someone trouble when using it. In my case in the late evenings. It shows incorrect dollar amounts and it will not allow you to use some of its online features because of it. This issue can cause overdraft fees as well as an inconvenience when trying to use the service. It can make you think that you have less or more funds in your account than what is really there. I have screenshots to prove it. Why it hasn’t been fixed by now is beyond me. All as I can say is I hope this issue doesn’t catch me on a bad day.
The app is fine as it is but for tablets it would be nice to have the blue bar that runs along the entire screen up and down on the right removed and have the transactions take up that space. Also, push notifications need to be implemented and replace eAlerts. It would be nice to have the balance lists beside amounts on the transaction. There should be a way to change a debit card pin within the app.
I’m trying to log on, but I forgot my log in id. I know my password, my email, etc. but I can’t do anything without my login. I’ve tried “forgot password” but that needs a login too. I’ve logged on once before in my phone, but it signed me out and didn’t save my password. I know people can easily access it if they have my phone and passcode, but there’s also an option to “remember me” so it seems pointless to log somebody out. Will change my review if this is fixed. I’m not able to drive yet so I can’t go and get this fixed in person.
Can easily manage my accounts and use other useful features. I especially enjoy the remote deposit feature so that I can easily deposit checks from home and easily transfer money to and from other RFCU members. The Face ID/ Touch ID also come in handy for quick and secure access!
I have two accounts; my own, and then one with my husband. I linked my joint account with my personal account. When we change the password on the joint account, the joint account does not show updates within my personal account. There’s no option to unlink the accounts so that I can re-link them and get the updates. Also, it allowed me to accidentally link the same account to itself. That should not happen.
I wanted to save money and gas to deposit a check at HOME with my phone, but apparently there is absolutely no option to do that, even though I watched a video showing that there was. This app is a huge disappointment. Now I have to keep driving all the way to the place to deposit money. This is ridiculous. I had a way better experience with USAA. This app needs BIG TIME updates. Those two stars for the ratings won’t encourage anyone to download the app.
There seems to a bug when I initially log-in. For example, when I open the checking I can’t scroll up and down to see the transactions. In order to see the list, I have go back to main screen and then go back to checking to see all the transactions. Please fix this.
Fast and reliable app, pleasing to the eye Doesn’t pair with Apple Watch even though it’s in the app, the side bar has all the online features but they don’t work well in the app (better on a computer), can’t get notifications to come through
Please update this app. I see you’ve created a new app that essentially does the same things as this one and people are saying the same things. Can’t scroll up and down transactions when first going to it, have to go back home and then back to checking or savings to scroll. Extremely inconvenient..
Much like the app, Robins Financial is very very slow at processing requests. If you need a new debit card it will take WEEKS to receive one. The lack of convenience makes for profit banks nearly seem worth it. You cannot expect people to go nearly a month without a debit card. Both app and company are disappointing.
This app and the entire online mobile banking website fails basic banking functionality. I know because I work in IT. When you click “make a payment” you should be shown how much your payment is, and not have to navigate back to the info and look it up. I give this app 1 giant star- the last phase before a star dies. Seriously it’s terrible.
I use an iPhone 6s Plus. After one of my recent iOS updates the RFCU app is no longer compatible to scroll through transactions. I see there hasn’t been an update to your mobile app on over 10 months, this would be a great improvement so I can look through my transactions again.
Randomly won’t let me log in or change my password
Every now and then my Face ID login feature won’t work so I try typing in my password. It then says my password is invalid (although it is the correct password). Because it says it’s “invalid” I try to reset it but I never get a reset password email. So essentially, I’m locked out. Same thing happens on the webpage as well.
They have no twenty four hour customer service representative that can help. The automated system says to wait until business hours are open. Well I'm glad it's not the weekend. I can't check my balance or unlock my ID and I'm putting the right account in.
I love Robins as a bank and I love their card guard app but this app is awful. There’s so many glitches, and if you can even enter your account your lucky because I’ve been trying for the past 2 days to get inside my account and failing even after calling the customer service number provided.
Unable to scroll through transactions on the first attempt. I also do not have the option for mobile deposits. I've watched the tutorial on the website, and I do not have the same options listed in the menu.
Two stars because I can transfer money and use mobile deposit no problem but if it wasn't for constantly checking my account, I wouldn't have known I got charged twice for an online transaction since I can't freaking scroll!!! 😡🔥
This app is awful. It rarely logs in and when it does it times out pretty quickly. The mobile deposit function almost always times out as soon as I click the option. Will review again if app is updated and the bugs are removed.
I can't scroll on any screen making this app useless. I can't transfer money, I can't see anything past the first 3 transactions. It hasn't always done this, get it together. The browser does the same thing. My loan payment is due today and I can't even pay it because it won't allow me to scroll.
If I could possibly give this app 0 stars I would this app is the most ridiculous app ever I can know my login and this app will act like it doesn’t knows me at all. I’ll kick me out etc this app is the worst but also the only way I can view my transactions
After multiple app updates and what not, scrolling is still not working. So don’t expect to scroll back to see your purchases and history because you can only view your purchases of that day. So over this app
I recently got a car loan with Robins. I was with Capital One,Big difference.. This app is horrible. There are no other words. Horrible!! Capital one app was so user friendly and to go from that to this is horrific. One Star to leave the rating. I never rate apps, so that says a lot.
Our mobile app is designed with a tablet-first approach and unified look across all devices. As always, you can: • Pay bills • Transfer funds • Check balances and account history • Send and view secure messages New features include: • Improved performance • Security Enhancements