Name: Roku Smart Home
Rating: 4.74533 (66371 reviews)

User Reviews for Roku Smart Home

4.75 out of 5

66.4K Ratings

2 years ago, Luridftw32

Great app and cameras

I love the cameras, but I wish the bitrate was higher. I also want to suggest a feature. I would like to rearrange my cameras when looking in the list of them. This way I can make them more sequential and less random. Making it easier and faster to select the camera I’m looking for or track something from camera to camera and room to room. The only option right now is to delete all my cameras and add them back in a specific order. If you ever want to add more you’ll have to do it again. For example I want my camera at the front door to be at the top, the one in the middle of the house in the middle, and the one at the back door at the end of the list. This way I know which camera I’m selecting just by it’s placement in the list.

2 months ago, tee 22/7

Paying subscriber here - Roku refused to let me access my cameras when I needed them most

Seething with anger at the arrogant “time to update app” screen that popped up at a moment where I really needed to see my camera. The full screen, all-purple “time to update app” splash message would not let me close it and would not let me see my cameras. I paid for the cameras and paid for my subscription. I heard a quite loud, startling, unfamiliar sound while I was in the restroom. I wanted to check on it quickly, but when I opened the app, I got that splash screen. I had to stumble out, hurriedly, bruising my wrist in the process, to check what was going on with my own eyes. WHY, ROKU? Why couldn’t you just give the notification and then let me continue using the app? What was SO URGENT that I had to upgrade to version 3 of your app right then and there? I couldn’t just keep using the old version of the app for another FIVE MINUTES? REALLY? I say this as someone who has, up to this point, been very satisfied with this app, my cameras, and the whole Rokus system. Are you listening, Roku? I really want a refund for all the months I’ve paid for this app. It let me down at the precise moment it would have been helpful to be able to see what was going on.

7 months ago, Kris_tendo

Motion events audio not synced with video

Every time I download a recent event video from my ROKU 360 camera, the audio is like 3 seconds behind. It’s very annoying putting the footage in iMovie (any video editor) just to sync the audio, then exporting the fixed version to my cloud. What if I have to recover a dozen video clips all because the motion detection stops seconds short before more motion detection was read? Now I have to download the next video clip and another 10 more all in total to equal only 4 minutes of video all of which have out of sync audio that needs to be fixed simultaneously? I said that like I once did it before… and I did! Really annoying, especially if there’s almost nothing to help sync. The audio is synced when you record from your phone, but what are your chances of looking through the camera and finding suspicious activity in your neighborhood at 4 in the morning on a work night? It annoys me to think that this feels like a simple fix, yet somehow feels like you’re trying to defuse a bomb by cutting one of the 3 wires. I know I made this review feel like a 1-star criticism, but the camera are very helpful at its job, but the synchronization shouldn’t be my problem.

2 weeks ago, JustAnHonestReviewer01

Still not working like it used to

They corrected the notification share, but I have been keeping track of my recordings and I still have large gaps missing in my recordings as well as the timestamps being completely wrong. It will say that some recordings are from 3 AM when they were really from 9 PM. This makes it very difficult as I specifically got an annual subscription with them to monitor my house and my pets in case of any issues I can trace it back to who it was. But now everything is not how it should be. I’m still very disappointed in Roku and I want to refund at this point because I’ve reached out to them going on 3 to 4 times to try and fix the notification issue only for it to have been fixed almost a month later and I’m still experiencing issues. It also takes forever to load so by the time I check my cameras, whatever I was wanting to look at is no longer there and on my tablet the app doesn’t allow me to see the live footage for more than 2 seconds without popping up a loading screen. At this point I want a refund. This issues has been going on far too long and Roku doesn’t seem to care enough to correct it in a timely manner.

1 year ago, Octavian Vanguard

One step forward 2 back…

I was so excited to get the store now from Roku and its features to be integrated into the Roku TV and pop-up if the doorbell button was pushed… Got it set up only to find out that if I wanted to have it on multiple TVs with different accounts that was not gonna be a reality. The only solution they have available is to logon with the same accountant… That’s not gonna be realistic or acceptable for families that have different accounts and different play history channels, etc. I don’t to be logging onto my stuff and find out my play playlist has been changed deleted modified ect. Huge deal dealbreaker going to return if not fixed immediately. Also, the camera viewing app was not implemented as well as I thought it was going to be when the doorbell button is pushed a little window pops up and then you have to manually click it like this it was not like the ring or Google implementation, so much potential, but lack of implementation and follow through way too many apps to need to integrate it into want to be unified. I have to flip between Roku apps now just to watch things on TV… What the heck?

2 weeks ago, BumperCar87

Problems since upgrade

**update 8/14** i see multiple supposed fixed in the last month but no real change in functionality. The cameras are not recording appropriately. Playback freezes if I try to turn to full screen view. No “graying” of vídeos already watched in the event recordings. Alerts are inaccurate and mostly absent. Cannot zoom easily on cameras. Please remove the red “live” box at top corner as it blocks view So many glitches since the upgrade… there have been no push notifications. All of the camera settings reset without warning to turn off my notifications so I had to change them back. Even with the push notifications toggled on, they do not come through. The cameras take a long time to load when trying to view real time. The event page struggles to load all of the thumbnails, then does not show which recordings you have viewed after viewing them. When watching recordings, if I try to view in full screen, the video gets stuck, then if I go back to the initial view, the whole video is stuck. Have to go back to the events listing and start over. Please fix these bugs!

7 months ago, Ruben Escajeda

Amazing app

I have one major request for the Roku Smart Home app: I wish it allowed me to automatically store recordings on Google Drive or iCloud as they are captured. This feature would make managing saved footage much more convenient and accessible, allowing for better organization and peace of mind knowing that my data is securely backed up in my preferred cloud storage service. Additionally, I'd love to see an improvement in how camera recordings are viewed within the app. As it stands, the recordings are broken down into short clips ranging from 10-30 seconds each, which makes it challenging to go through a complete continuous recording of events. Having the ability to view these recordings as a continuous stream would greatly enhance the user experience, offering a more seamless way to monitor and review footage without the interruption of navigating between numerous short clips. Have those two things fixed and I would give the 5 stars

1 year ago, Belchology

I should have waited

I love my ROKU streaming devices and was excited to learn about their home monitoring system. I should have waited until the kinks were worked out before buying for my home. The cost for the monitoring system & price if you want professional monitoring is awesome. They system hub being strong enough to connect with all sensors is weak/not good/and frustrating. Even sensors closest to the hub go offline so it’s more than sensors distance from the hub. Customer service is the worst. I reached out for assistance & continued to get canned & automatic responses that promise to follow up and haven’t to date (been a week). Update: I was told my various sensors being offline is not normal and someone would be contacting me. To date I still have not been contacted. I have requested a refund if my system sensor issues cannot be fixed. That has also been ignored, as well as saying “sir we are going to send you a complete new system replacement for all initials and extra sensors:keypads you ordered”. If a remedy is found I will update this 2 star rating.

2 years ago, terpjunkie710

Amazing value

Love the indoor cams. Just make sure ur using a residential wifi to have the best experience but I have been using my phones wifi and so far with t mobile I’ve had few problems. 1. The device triggers to record a short clip of motion detected sometimes will not play the short clip but just a picture of nothing unusual unless the person or ect moves really fast past the cameras but it worked find for a week then now it doesn’t record clips for me anymore. 2. I have 3 indoor cameras and I keep the indoor one facing the living room off while I’m home so I get better quality picture on the 2 facing out the windows 3. For some reason I can’t get the phone to connect to the cameras and I says offline and I have to go into the app and click the cams and let them load and now there online. But they will disconnect for no reason. If they can fix this I would be delighted

2 months ago, Brite Aus

Would give five stars but..

Hello Roku I think you’re cameras are a great addition to protect my belongings and home and the quality is great! However I did notice that your recent update has decreased the quality a quite a lot. for one I’m not able to change the quality to HD neither am I able to sync my cameras anymore and because of that my videos etc doesn’t look that good compared to before. I’ve also noticed that my cameras are no longer efficient recording certain events. I use the advanced setting were only certain things can be recorded, I’ve turned off everything but Person and Pets but it still records a stationed vehicle in the background + laundry swaying on the line mistaking them for a person. I still think your cameras are great but this recent update has caused some problems! Thank you so much for a great product however. - Austin

1 year ago, Umpunp

Audio

I can hear peoples voices. I can’t understand what they are saying. But I catch a word here and there. The oddest part is it appears that they can hear me even if the speak feature isn’t on. Now before u think I’m delusional I have had other people, friends and family listen with me sometimes. And they to hear it, and can see a type of interaction. So whatever it is, it’s definitely real. Now the crazy part is that it seems to be a person I know. And where I live my closest neighbors are through very dense forest and vines. Not just that. The volume of the “voices” never changes due to the placement of the floodlight camera. Even when I bring the camera inside after wiring it safely to the female end of an extension cord. Actually I hear them better when there’s no birds and bugs making noise. Well I’m gonna give 5 stars because other than the anomaly or the possibility of being spayed on, I’m happy with the product. As scripted as that may sound. But if i could get ANY feedback about that issue would be most helpful.

2 years ago, rwagner97

Waste of money

I had written two previous reviews, but they must’ve been removed because someone wasn’t happy with my feedback. I have had these cameras for a couple months now, and before I bought the subscription, I wasn’t having issues with video playback. Now that I’ve spent $100 on a yearly subscription, these cameras have become useless. Every time I go to play a motion clip, the video is never saved so I can’t view any motion videos. It’s really awesome when I live in a medium-high crime area and stuff is happening right out front of my home, and I can’t give my videos to the cops because the motion clips don’t save to the cloud. Roku support tells people they should move their cameras closer to their Wi-Fi router or click out of the video and click back in it and that should work. Maybe the solution should be to fix your product instead of blaming it on user error. Make better cameras and fix the app. What good is a camera if I have to practically have it sitting on top of my Wi-Fi router for it to work? Clicking out of a motion clip and clicking back onto it does not work. Restarting the cameras does not work. Shutting down the app does not work. If a video is not saved to the cloud, because these cameras are crap, clicking back into the video isn’t going to work. I will be throwing my three cameras in the garbage where they belong, and investing in cameras that actually work from a different company that strives to make their product better.

2 months ago, Frenchie1!

It’s gotten way worse!!!

Idk what you all did with this update but the speaking doesn’t come through like it used to. There is barely any volume out of the cameras when 3 days ago they worked fine. That was before the update. The time stamp doesn’t show. The zoom is very strange and starts from the corner and is a pain to use. Takes for ever to load up a camera video on the app. I know you want to put it on my wifi, but it wasn’t a problem till the new update…. Work perfectly before and was very happy and recommended this system to many people but the technical changes are a problem.

4 weeks ago, Christian🙏

Awful since update

Came here to see if anyone else was having trouble. I’ve been messing with my phone and its settings thinking something was wrong with my phone. I tried everything. Uninstalling the app. Reinstalling. Resetting the cameras. Resetting my router. Making sure everything was up to date. I use one camera as a baby monitor and another one for the front door. Ever since last update, I guess, sooooo many problems. Can’t hear anything. Constantly having to reconnect. Video recording is a joke. Under events, some videos say 45 minutes? But when you go to play it nothing happens. Now videos are only 3-4 seconds long. Super odd and extremely annoying. I’ve had these camera for about a year and they were perfect, now they are useless. If no fix soon, I’ll go with something else. Shouldn’t have these problems at all when it comes to security and safety. That’s why most people have cameras, right? Completely unacceptable and quite frankly infuriating.

11 months ago, UtilSV

For my equipment to work well I have to have 3 iPhone 15 pro max, Roku's response to my problem

I bought three home security devices to have in my home, my work and my country house, but the application only supports one place, the solution they gave me is that since I have three houses I have to buy three iPhone 15s for be monitoring my three houses, this was the most pathetic answer that anyone can give me in 2023, it is very basic, it is to protect worthless houses, I think I would use it to protect a garage or a tree house, I would not trust my valuable house just Roku, and above all because to have my three safe houses apart from buying the three Roku devices, they want three iPhone 15 pro max, to walk around like I'm crazy with three cell phones in 2023, completely illogical, unacceptable, it is The home security system is too basic, I would only use it to protect the tree house, or an empty garage, or some unimportant place, if your home is essential to you I would not use this basic system

1 year ago, 63C10

Roku smart home alarm system

Over all I’m happy except when the alarm is activated the critical alerts on my phone are not loud enough or long enough to wake me up. Or if I’m driving I’m pretty sure I won’t hear it. Haven’t tried blue tooth yet in car. There needs to be some kind of alarm sound or even a telephone ring to get your attention. Think about it, if I’m out of town and someone breaks into my home, I have an alarm system that doesn’t get my attention and the burglary goes unnoticed, what good is it. The more i think about that the more I think I should have given it a 3. I don’t plan on getting moonlight. Everything else is working fine but can’t give it 5 stars until this is addressed. Plus really wish you would have a call center to answer questions.

6 months ago, Ftedgy

App keeps crashing

We use this app to control the lights in our bedroom, and we used to use it for our bathroom as well. However, our bathroom light got disconnected, and reconnecting it was a hassle. The app is also slow to use and crashes a lot. Eventually we decided it was easier to use a regular bulb with a dimmer switch instead of the smart bulb. We liked the sunset and sunrise feature for our bedroom lights, but the app would often crash more than once in the process of trying to adjust the lighting, and adjusting the sunset/sunrise schedule was long and tedious, because of the loading time and crashes. Also, if the app decides not to work, and our lights are stuck on a very dim mode, we have no way to adjust them. It’s a great concept, but the poor performance of the app made it less desirable than a simple dimmer switch option.

1 year ago, ratlover1356257

Can’t believe it’s only $40

Like the title says, I can’t believe it’s so cheap. Wow, exactly what I needed and i went to Walmart with no expectations to find something within my budget of quality. But this Roku camera is all you need. I get to see my pets while I’m at work and that helps me get through the day most days. The quality is amazing and the subscription is like $3. So for a single adult tryn make it in this world. Roku had your back on this one. Took me 3 mins to setup and it came with a trial for the streaming services to keep the feed recorded to a cloud and whatnot. Idc if it’s your last $40 you’re not gonna be sorry you spent it on this.

6 months ago, JenL11

Love this camera

Love this camera. Pictures are so clear and I love that it records everything. I had money that was missing out of my safe and was suspicious of somebody that lived in my home, and the camera works great. The only thing I did not like is that it pars with a Roku TV. The person that I was suspicious of has a Roku TV and because he was living in the house it’s under my Internet, so when the camera came on it popped up on his TV set. So he knew I had a camera in the room. The dipstick still went in the room after…. they say you can’t fix stupid they’re right

2 months ago, studiousJonas

TERRIBLE UPDATE RUINED APP

The most recent update absolutely ruined this app. I paid for a year of multiple cameras (plus) and I am running out of patience after one month of use. What’s the point of having a home monitoring system that doesn’t even work? I go to check an event recording from last week which is within the 14 days perk of paying the subscription — and the video shows as a still frame as if I have free version. I go to check an event recording from early today and it shows the exact clips listed for yesterday. Whatever update you guys put out, it’s completely destroyed any trust I have in your products. I’ve been checking out competitors. I feel embarrassed and scammed to have paid for a year-long subscription just to have the app not work after a month. Please help me get my money back.

7 months ago, Wobblish

Great product, but limited

The app is excellent and can compete with google home at a reasonable discount. The Roku hardware is reliable and affordable, and the app itself offers versatile programming options. A 5 star review would be deserved, but the app has a few shortcomings: #1. This app needs widgets - shortcuts should be available on the Home Screen. If the goal is convenience, the Roku team has stopped one step short of a seamless experience. #2. The app team could write a library and make smart home routines accessible within shortcuts app. This would fully integrate the software with iOS and truly give Roku a leg up on the competition. #3. Roku offers great lighting, power, and security systems - but does not offer any sort of dedicated light switch or control unit. I would love to have a proper light switch that offered physical interaction with the smart home. You should offer a smart light switch, possibly with programmable buttons that correspond to the in-app routines. These 3 integration requests would put Roku on equal footing with all competitors

1 year ago, Crazy Cam Lady

I See You

I have several meShare cameras that I purchased a few years ago and have since been discontinued. When I needed to replace one I got this Roku camera and I L O V E it! It has a few upgrades from my old cameras: full color night vision, the siren, and I easily integrated it to my Roku TV. I did not purchase the subscription so I’m not sure what will happen after the free 14 day trial, but if it keeps working this well, and I can easily access the live view and record or take a pic if necessary, then I will upgrade all of my cams to Roku.

2 months ago, yunggggg jesus

People have unrealistic expectations for this app. Works great for the price.

Setup is easy for app, you need good wifi for this to be efficient. New update is kindve sluggish but atleast it’s good at recording any motion or sounds. Has been working great for my front door. I would recommend to Roku however that you should allow us to change the notification sound because I never know when it’s my camera notifying me. Just sounds like a regular notification. Other than that people should allow there team to keep making improvements because it’s been great for someone who isn’t home too often!!

2 months ago, MW-1307

Roku has turned very shady...

Now just like the recent tv update you could not opt out of, would actually render the tv unusable. They have done the same to their branded cameras. Cameras updated without a way to stay on current firmware and has removed features and broken many things. Removed option to change video resolutions, broken pinch to zoom feature and cameras disconnecting from the app every few minutes. It is very worrisome these large company's can get away with these things. I've had the cameras and app for over a year and everything mostly worked great. Also to note have sent several emails to tech support and customer support with zero response, going on three weeks now. I guess like most quarterly reports to shareholders is king.

1 year ago, allgood707

Greedy Roku! Never use your products again!

I Purchased two cameras at Walmart but returning them very soon. I disappointed by Roku because I cannot playback recorded videos from SD card on Roku app. The only option to playback recorded videos I have to pull out the SD cards and insert them in the computer. Roku you are failed…! Over the years I used a lot of Roku products and always giving them good ratings but not this one. I have camera made by Zmodo and Mercury anytime I can playback them recorded videos from SD card without any subscription on their apps. Roku loves money thats why forcing us subscription for playback SD cards from the cloud that is greedy…! Anyway unless you add SD playback button I no more using any Roku products again never…!!! For now, I gave you one star. ⭐️

2 months ago, Stormraven

Update makes it almost unusable

The new update made the app almost unusable, especially in terms of a security device. Then attempting to view live it takes several seconds for the camera(s) to load or errors connecting. By the time it does connect and you’re able to view anything, what you were initially alerted to has gone. Also the inability to fast forward is no longer available, a huge draw back for long captures. I have several of these camera around and inside my home, and in the past have relied on them as an affordable option for peace of mind (I have sketchy fur-kids and sketchy neighbors) but hope these issues are fixed or I’ll have to look for something else.

7 months ago, Rodd1958

Superhero

I didn’t think this camara wouldBe any better than the other two ahead, but I want to head and bought one and put it upstairs looking out front, last September my car was stolen, and I accidentally left the keys in it, but they are who took it until I took them and gave to the police and got my car back the same day,With $4000 worth of damage, which, I doubt I’ll ever get it sent back because the guy has been on drugs. Most of his life never had a job, I’m sure you know the cons.

2 years ago, thechelseam

Very Impressed!

As a long-standing user, I have been looking forward to ROKU’s latest dip into expanding their horizons since hearing about their upcoming release. I was skeptical as most non- software developers are about this app and the devices but I was very impressed at the user interface and the set up ease. My boyfriend and I installed our lights behind our bed frame in lieu of getting bulky lamps and I love it so much!!! It’s super simple to control and makes the whole room feel upscale. I know with new adventures comes hurdles and there will be bugs to fix, but so far as a first look at what’s to come, I have to say I’m excited! Next, I hope they can look into moving the play/pause button in the original ROKU remote app. I hate that it’s not right below the arrows because I always end up pressing the info button, but that’s besides the point. Love this new app!

2 years ago, Ashermyst

Excellent quality

The video quality is great. I like the picture when it’s completely dark and how it adjusts with light. I love that I can use the microphone and record and take photos in the app. I could not live happily without my two cameras to monitor my rescue cats who are very scared they prefer bedtime in their room. I can see them and talk to them even though I’m right next door or downstairs or when I have to leave the house.

2 months ago, jmalett

Update ruined it

The most recent update to this app has disabled a few things, namely the connectivity speed and the double tap to zoom, two things I rely on for quick access/security. The sound is also extremely quiet. I can have the volume all the way up and not be able to head anything. I loved it before this update, but the last 24-36 hours of using this camera/app have really sucked. I’m hoping they can fix these glitches and the functionality of the camera/app returns. If so, I’ll be updating my rating because I really did like it before.

6 months ago, Dex san

Camera is useless because of the app.

I got the front door bell camera. It was great the first day. Now I can’t see any recordings while I’m away from my home. What use is it if I can’t see them when I’m away from my home? I called customer support and they told me to just uninstall and reinstall the app. I have had to do it 3 days in a row and I’m tired of it. The quality is great and I was so excited to finally have a little bit of security while I’m away from my home. But that was quickly diminished. I will be returning my Roku camera unfortunately. I am so disappointed, i had so much hope for it, since I have 4 Roku tvs in my home and love them. What a disappointment. If I could give 0 stars I would.

2 months ago, CarWar33

Nothing records and hardly ever loads

For the last two weeks I’ve been having trouble with my cameras loading and recording any motion. I do not get notifications anymore for some reason so I have to go into the app and check and then when it said “motion” it’s only a pic of what the camera caught (which I request that the cameras record any motion detected) and if it says “recorded motion 12s” it’s nothing but a black screen and no sound. I’ve had these cameras for over a year now and never had an issue until recently. Mad because I pay for it and I’m definitely not getting my moneys worth. And also, I like to keep an eye on my house and property, can’t do that when my cameras don’t work…

3 weeks ago, kri33sten

Not happy

I had this camera before I moved, the issues when I plugged it in new place it shows someone else camera name. I contacted support over 10 times and it keeps telling me I’m signed out when I’m not. Support just does basic the troubleshooting-restart camera, reboot, reinstall app. Literally almost everyday for a week I been contacting them and no response after supported logs multiple logs. No follow up and no resolution. This is reporting a pet as a person on the app. I really don’t write bad reviews but this is my safety and I trust Roku smart home with. And I don’t even feel comfortable- they can’t even review or access the feed of issue.

7 months ago, ItsJulian90

Video playback and cameras not working.

I bought a camera for inside my apartment last July 2023 and everything worked well until January 2024. Since mid January my camera will randomly start blinking blue randomly like it’s trying to connect but I would still get movement notifications, just the live feed wouldn’t show anything and would just show as trying to connect. Now the live feeds that I assumed did record when the camera had a solid connection ( or so it would seem) won’t load. Annoyed since I paid for a year of service and not monthly.

11 months ago, Wolfett

horrifically tedious

i have to re-set the camera up once a month at the VERY least because it decides to just boot itself off the app and then i have to go through the entire process over again. never get any notifications despite all the settings being correct for the app and in my own notification settings on my phone. camera moves on its own at times so who knows maybe someone’s hacked into it seeing as how i doubt they have decent enough protection in place to prevent it from happening when they can’t even prevent you from having to redo the setup process 24 times a year for one single camera. switching as soon as i can replace the stupid thing.

1 year ago, BJ WIRELESS

U can Not Playbake Your Recordings 👎🏽

U can Not Playbake Your Recordings even doe u pay for the membership Plan or even if u put a SD CARD in the Slot don’t Matter still can’t look at your playback Recordings in the app on your phone , Roku say u have to take down your cameras , take the sd card out the cameras , thin put the sd card in a computer, that’s crazy this is not year 1999, u have to do all that to look at the Playbake recordings, So I took all 5 cameras back to Walmart got a refund , and went on Walmart App and ordered the WYZE V3 Camers same Camers Roku had but the difference is Wyze v3 Can Playback Recordings this is a major plus with Wyze. Remember People Roku Do Not Playback Your Recordings and Wyze DO Playback all your Recordings ( Wyze v3 Cameras A+ )

1 year ago, Gueroloko1

New update doesn’t work

My indoor camera was working fine until this latest update, it prompts you to update your camera and after you do so try to update it, it won’t connect with your internet even if you do hard resets, I called Roku and they sent me a new device and did the installation over again and it worked for like 3 second but then it prompt me to do the update (or else you can’t use the camera) I did the update and now camera new camera won’t connect to wifi, this would be the third camera that has this issue, and when you call them they can’t speak proper English to understand your issue and it’s frustrating

3 weeks ago, vbfghb

Roku cameras

After the recent update it keeps freezing on my Tv that I use to monitor my house and be aware of my family’s surroundings. It essentially makes the system Useless when we are home. I have called Roku customer service literally four or five times usually they say they’re gonna call back. They never do and my problem is still unresolved. We have five cameras, a dedicated monitor and have been using them for a at least a year. The most recent update screwed everything up. It still works on our phones so we can see our house when we’re not there, but as far as home security when we are here it’s almost useless. 🤬

2 months ago, Stephlroberts40403

I have a love hate relationship with these

I LOVE that I can constantly stream the cameras that plug in. I love that I can stream my battery outdoor camera. I HATE how easily they lose connection and I hate that the app seems to update on its own without showing an update from the App Store. The thing I HATE HATE HATE the most is that if I add a new camera it FORCES me into a free trial of the subscription for ONLY that ONE camera when I already pay for the subscription but I can’t use the subscription for the other cameras because the stupid free trial overrides everything else.

4 days ago, Swimcoach😂

Roku indoor camera

Would love to rate higher because I love roku been with them for about 6 years now. However I’ve had the indoor camera for about 6 months now, and now all of a sudden the camera will shut off on it’s own, disconnect and won’t reconnect to the app, I’ve uninstalled the app reinstalled, did the same for the camera both are up to date, I use it for my kids room so I really would like my device to work like it should. I’ve tried to reach out but they tell me the same thing I’ve already tried.

4 weeks ago, cjnfakowleirowf

FIX THIS

Loved these cameras, I’ve had them for years. Since this update they keep disconnecting, telling me lost connection, I’ve done everything to make sure it’s not the WiFi or any other “what else could it be”. It’s definitely since the last update they don’t work right anymore, I use one as a baby monitor and I’ll just say I spend more time now hitting reconnect or restart or unplugging and plugging back in then actually using the camera to view, I pay for the subscription and I’m highly ANNOYED. Please fix this, I would love to keep using these cameras but the talk of switching to a different brand has been a huge talk. Please fix this.

6 months ago, I LOVE DRAWING!!!!!!!!!!!!!!

My comment

So I’m go to sleep with it and it’s perfect kinda of a little bright but you can just fix that! And I love it so much but I’m typing this right now and it just happens I was plugging my phone charger in and it started like to change colors to green and my phone was dead so… i don’t know how that happens and now it’s super bright and I’m trying to sleep and I won’t change colors now 😣 so yeah but 5 star rating!

9 months ago, ReiSkov

Outdoor/Indoor Cameras

The cameras were working quite well and I believe still are. The issue comes down to the app I believe. When trying to view previous events logged through the camera, the app freezes and I have to close the whole thing down. The only way I’ve found to fix it is to uninstall and reinstall, which isn’t worth it in my opinion. No one has time for that repeatedly. Additionally, one of the outside cameras run completely fine but no alerts are coming from it or events recorded.

4 months ago, Carlos’s thoughts

Doesn’t comply

The Roku smart home app seems like a nefty ap when skimming the surface of it. There design flaws all throughout it, that hindered me at times when using it. #1, the main flaw is that the security isn’t all it needs to be. You can apply a pin, but this pin does not stop a person from being able to delete event recordings from any viewable Roku tv that you have enabled to be able to view cameras on. A person simply push delete on a single event, and poof it’s gone! Totally gone! From everywhere! There are no backup archives, no nothing! It even erased from the SD card!

8 months ago, bethhurleynikita

Thank you

My friend Sarah told me to get the app to wonder if my dog was tired during the day- found out I actually had a person coming i. To my house illegally- I.e landlord- not a big deal I have nothing to hide but just super disruptive to my poor dog! No wonder she was having. Hard time if I left- my landlord was coming in to snoop and be creepy like she is! Gross- anyhow thank you Roku duck shorty landlords and yay for dogs being at peace! Hugs! Beth hannon hood river

5 months ago, literatechupacabra

Theft

These terrible little units stop working properly after a few months. Yesterday it signed me up for an annual subscription I don’t want that costs $200. That charge pushed my account negative and until I can get some money I will be charged additional NSF fees due to this charge. I did not select this product, I did not click on anything that said purchase, and I sure didn’t agree to pay $200 (that I currently don’t have) for a service I never wanted. NSF fees are going to stack up until I manage to get some money but in the meantime these animals are syphoning money out of my account for a useless service I never wanted.

2 months ago, Doodlebug7337

Used to be great until the update

We used to love these cameras. They were super quick loading and send notifications with every movement, vehicle, person, pet, package, etc. and then there was an update and now nothing works right. It takes multiple minutes to load the feed, the time stamp is gone, and I’m no longer receiving notifications until 30+ minutes later. If these problems could be resolved it would be great again but as of now it’s no longer my favorite camera app unfortunately.

10 months ago, Claro Luz

Killed my excitement

Worst camera ever. Was excited to try out this $100 wireless doorbell since I already have a Roku tv. I said wow I can view on my tv when someone rings my bell ! Well that didn’t last long. 1 month in and already having connection issues. 2 months in and having video playback issues with a subscription, connection issues, lots of error messages , battery issues ! Literally am charging my camera at least twice a week with over night charging. Yes my settings were set to the minimum and even like that battery dies so quick. I regret spending $100 on this junk !

1 year ago, janellemoniquee

Not working

I’ve had the road crew camera set up for a couple months now I had no problems, recently the camera showed off-line and would not let me reconnect through the mobile app. I then deleted and reinstalled the app, I’ve done all the following steps and still cannot connect my Camera to my local net work, the Wi-Fi is perfectly fine and strong connected to my phone, and still will not work connecting through the app. It’s so annoying and I need help ASAP

4 months ago, ThatGuyVale

Light Bulb - Sleep Routine

The light bulb was working perfectly fine for over a year, until a month or so ago. The app keeps crashing whenever tapping “sleep routine” to change my setting. I’ve logged out/in several times, uninstalled/reinstalled the app several times, uninstalled/reinstalled the bulb several times to no avail. I’ve seen in the support forum other people having the same issue, and the dev team gave no real responses, nor is there a roll out to fix the issue.

Description

The simple way to a smarter home. The Roku Smart Home mobile app is the only smart home manager you need for your Roku Smart Home devices—indoor and outdoor home security cameras, video doorbells, smart bulbs, smart light strips, smart plugs, and more. Easily set up your smart home devices, customize your settings, and more all in the Roku Smart Home device manager. See all your devices in one place and group them to control your entire house at once. The Roku Smart Home mobile app is your one and only home camera app. With your smart home manager, you can easily set up Roku home security cameras and video doorbells and customize camera settings in a tap. Monitor your home from anywhere with the app—get instant motion or sound notifications when there’s activity, pull up live footage, and even have a chat with two-way audio. You can customize notifications and motion detection zones, so you only get the alerts you want. With a Roku Smart Home subscription, you can unlock cloud storage and view motion-triggered recordings for up to 14 days. Also included in the subscription is smart detection, which identifies people, pets, packages, and cars and allows you to filter alerts—so you only get the ones you decide are important.* Home security has never been this easy. Roku smart lights brighten up any space in your home with customizable LED bulbs and smart light strips. Your smart home manager also allows you to quickly and easily customize light settings for your smart bulbs and smart light strips with a tap. Change colors, save custom presets, adjust brightness, and create rules that put your lights on your schedule—even when you’re not home. With Roku smart plugs, control indoor lamps, outdoor holiday lights, or any compatible device remotely in the app. Customize your plug’s settings in your smart home manager to give your home power when you need it. Create custom schedules for your plugs to switch on or off. You’re in full control. When it comes to installing your smart home devices, your smart home manager makes setup a breeze. All Roku Smart Home products have a surprisingly simple guided setup in the Roku Smart Home mobile app. *Sign up for Roku Smart Home subscription by logging into your Roku account. Privacy Policy: go.roku.com/privacypolicy CA Privacy Notice: https://docs.roku.com/published/userprivacypolicy/en/us#userprivacypolicy-en_us-CCPA