The nearest branch of the RRFCU is approximately 4.5 miles (one-way) from my home. Before technology was improved, I would drive the almost 10 miles to handle my banking chores. When this app was offered, I hesitated. When I finally accepted it, I found out how quickly and easily I could manage my account(s) and now I can do almost all my banking without ever leaving my home. I highly recommend this procedure.
Love the idea but NOT good if have 2 logins - one for each acct holder!
Absolutely love the concept of online access to accounts, bill pay, transfer monies, etc. BUT REALLY DISLIKE LOGIN-ACCOUNT INFO ISSUE! We have a shared account (and I have a personal account). The information available to share should be by ACCOUNT not login. Example: I use my login that allows access to both SHARED Acct and personal account and I set up a monthly auto bill pay on shared acct. The other account holder uses the login that only shows the shared account. The second login CAN NOT see the new bill pay (and has/may set up for pay which is now paying bill 2x month). IT SHOULD BE BY ACCOUNT NOT LOGIN! Regardless of who enters the info the other login should be able to see new payee on account and any other transactions associated with the account. At my work, we all have our own logins, but we can all see the same information on an account regardless of what login entered the info (just tells us who entered it). I also wish the fields would auto default to the appropriate characters required. Fields that require numbers, pull up number keypad, fields that require text, open alpha keyboard, etc. Frustrating to changing bt letters and numbers at each field entry. Also wish editing payees was easier than having to delete to put in new information Great idea and use online as much as can (even w frustrations) but few tweaks and it would be amazing!
Red River credit union is the most simple app on the earth to use and navigate.
I am happy we bank with the union, the union is exceptional when it comes to customer satisfaction and service management. The union will not ever allow money laundering or hacking the system is locked down by a security breach system that will send a message for proof of authentication or any information regarding your account.
I’ve been with RRCU for 35 years. Always been happy with the service of all branches I’ve visited. Thanks for the Ashdown branch and letting me get a lot of my vehicles through your repo lot. Michelle Hutson has been great as my loan officer there. The front tellers are always nice, helpful and friendly. The 2015 Camry I got from the Summerhill branch has been hands down the best vehicle I’ve ever owned. Thanks again for all the years you’ve let me bank there. Sincerely, Kevin.
I have a auto loan with red river and before it would tell me my payoff amount... I started paying 500 a month which is more than my payment just to keep it simple and then I still would pay the interest just to keep the balance at an even number... In one month I paid 5 or 6 different amounts on interest which is absolutely insane... This new update hides that from happening... Has me wondering how many other people was seeing the same thing happening and makes me think I’m getting taken advantage of... Be aware of this bank before you switch...
This bank is good but the pending transaction and no lock or unlock the card
This app is good just wish that they have a lock and unlock to the card so they don’t use it so much, also the pending transactions is getting on my nerve, I paid the exact full amount but it shows on your account as pending transactions please fix that.
I use this app every day and often multiple times. I check my personal and business accounts, transfer money and make deposits. Not that I dislike the tellers but I save a lot of time by not having to drive to a bank.
This is one of the Best financial apps I have ever used. It’s always available and if not prior notice is given. My only concern is that occasionally it locks me out and I have to renter all information. I suppose this could be a safety feature.
I love this app!! I work a lot, and have a hard time getting to the bank during hours of operation. My app allows me to move money around check my account on the go. This has been the best thing for me!!!!
I like being able to transfer money to my kids, grandkids and great grandkids. My children were raised on the homer, and they are good with money. Easy to transfer money to me. If I get in a bind being on Social Security, it does happen.
My husband and I have used RRCU for almost 20 years. Obviously, we love them! One of their best qualities is protecting their customers information and money. RRCU employees are professionals, however, they hire hometown people who love their customers. They are polite and friendly people!!
The so is really easy to use but some features refuse to work. For example the Depozip keeps telling me to "use our app" when I'm already logged in on the app and it refuses to do anything else to work. The nearest bank is an hour away from me and because it won't work I have no choice but to make the drive.
The app has improved over the years; however, there still remains some issues such as messages appearing (and reappearing) as “unread” although you have already opened/read them. Sometimes it does this even for messages that came and have been read several months ago. Also, the credit card tab should be more detailed, showing transactions rather than merely the balance and available credit. Overall, it will function. I am just accustomed to a banking app that is far more technologically advanced to whereas you can create formulas, budgets, etc. & optimize the utilization of such an app. Thank you for all that you do! T
Red River has helped me go from a credit score in the very low 400s to 751 in a two year period. They are great people and a wonderful place to do your banking. I only wish they had nation wide locations.
Red River Employees Credit Union’s App makes everyday banking easy and efficient. I particularly like the graphic-user interface and its usefulness in making internal and external transfers, communications, and managing linked accounts.
I love red river! The app is easy and convenient. Purchases updates promptly, instant transfers, and I love that I can electronically deposit checks when I can’t make it to the bank. My only issue is that the Face ID to log in only works occasionally! Once this is fixed I will update to 5 stars
I still not able to view/print my monthly statement which I need to handle business even though IT was supposed to fix it a month ago which causes me to have to go to branch to get printed out if I don’t save it.
I just wish they add Zelle to keep from using cash app and then they’ll be definitely the top credit union in Shreveport hands down especially with staying open to 7pm M-Sat!!! Add Zelle Add Zelle Add Zelle
With the RRCU mobile banking app you can - View account balances, activity, and history - Deposit checks - Pay bills - Transfer funds - Send and receive secure messages - Set up account and security alerts - View locations and hours of operation - and more!