Personally, the Express Tellers are for the most part the most friendly and nice professional tellers and very helpful ever, always a smile! That would be my PLUS! The only negative is that I cannot take a photo of my check and submit to my account yet. I don’t know if there is a timeframe set up with new accounts or maybe I have not signed up to utilize that feature, however I would think it would benefit customers. I know a friend of mine said she had it available to her on the app. Other that, I am loving my experience with RRCU.
Love the idea but NOT good if have 2 logins - one for each acct holder!
Absolutely love the concept of online access to accounts, bill pay, transfer monies, etc. BUT REALLY DISLIKE LOGIN-ACCOUNT INFO ISSUE! We have a shared account (and I have a personal account). The information available to share should be by ACCOUNT not login. Example: I use my login that allows access to both SHARED Acct and personal account and I set up a monthly auto bill pay on shared acct. The other account holder uses the login that only shows the shared account. The second login CAN NOT see the new bill pay (and has/may set up for pay which is now paying bill 2x month). IT SHOULD BE BY ACCOUNT NOT LOGIN! Regardless of who enters the info the other login should be able to see new payee on account and any other transactions associated with the account. At my work, we all have our own logins, but we can all see the same information on an account regardless of what login entered the info (just tells us who entered it). I also wish the fields would auto default to the appropriate characters required. Fields that require numbers, pull up number keypad, fields that require text, open alpha keyboard, etc. Frustrating to changing bt letters and numbers at each field entry. Also wish editing payees was easier than having to delete to put in new information Great idea and use online as much as can (even w frustrations) but few tweaks and it would be amazing!
I have had very good luck with this app. It lets me take care of the basic and sometimes more advanced banking needs. I think the one place it falls short is transfers. It is not a smooth interaction. You often have to dig for features. One example is canceling a transfer. The whole process is not very intuitive. Another problem with transfers is functionality. An example is when I want to pay my mortgage by transferring, I can only send the money over, and hope it is applied as I want. My previous credit union allowed me to decide if I wanted to make a standard payment, or change the amounts I wanted to go to principal, interest or escrow. Overall, I like the app, but it needs to be updated. Frankly, I’m not sure it is the apps fault. It seems most of these limitations come from the back side. The mortgage department in specific.
“Discover the exceptional convenience of this outstanding banking app. It’s truly remarkable that, in addition to its financial services, it provides telehealth services for just $7 a month! I highly recommend this innovative solution. What’s more, they offer an incredible $100 referral bonus for every person you introduce to the bank. It’s like earning free money simply by setting up a direct deposit. Don’t miss out on this opportunity!”
I’ve played and played this thing, and for the life of me can’t achieve high score! It requires you to constantly add funds just to keep playing! I don’t know if maybe I’m doing something wrong, or maybe I don’t understand the game like I thought I did…🤷🏼♂️. It does make it easier to pay them irritating pen pals that have CONSTANT identity crisis, you know who I’m talking about BILL! Just pick an identity and stick to it! You’re either “Phone Bill”, or “Electric Bill”, or “Water Bill”, or hey even “Internet Bill”. JUST PICK ONE AND STICK WITH IT!! Anywho…….great App and very useful.
Red River credit union is the most simple app on the earth to use and navigate.
I am happy we bank with the union, the union is exceptional when it comes to customer satisfaction and service management. The union will not ever allow money laundering or hacking the system is locked down by a security breach system that will send a message for proof of authentication or any information regarding your account.
The app is great, the only thing would change is allowing a way to turn card off if lost. When using the card especially with the tap you don’t have to put and PIN number in otherwise it’s great
I’ve been with RRCU for 35 years. Always been happy with the service of all branches I’ve visited. Thanks for the Ashdown branch and letting me get a lot of my vehicles through your repo lot. Michelle Hutson has been great as my loan officer there. The front tellers are always nice, helpful and friendly. The 2015 Camry I got from the Summerhill branch has been hands down the best vehicle I’ve ever owned. Thanks again for all the years you’ve let me bank there. Sincerely, Kevin.
For checking my balance and transferring money, it’s great. But from time to time the app buffers or it takes an extremely long to perform transactions. I thought it was my service but my husband, who also uses the app and has a different cell phone service company has issues. Lately there has been a circle that continues pops up and never away; as if it wants to buffer or searching/waiting on a command.
I have a auto loan with red river and before it would tell me my payoff amount... I started paying 500 a month which is more than my payment just to keep it simple and then I still would pay the interest just to keep the balance at an even number... In one month I paid 5 or 6 different amounts on interest which is absolutely insane... This new update hides that from happening... Has me wondering how many other people was seeing the same thing happening and makes me think I’m getting taken advantage of... Be aware of this bank before you switch...
Overall not a bad way to see your money. You don’t always have the option to transfer money to your other accounts, I’ve had to close the app and go back into it for it to work. For a month or so it has had an annoying “loading” circle at the top. Even after your accounts show up, the circle is still moving.
This bank is good but the pending transaction and no lock or unlock the card
This app is good just wish that they have a lock and unlock to the card so they don’t use it so much, also the pending transactions is getting on my nerve, I paid the exact full amount but it shows on your account as pending transactions please fix that.
RRCU app satisfies all of my mobile needs. If could only make one request it would be to allow larger transfer between linked accounts. Outside of that I can always count on RRCU mobile, in-person, or online. Great bank with outstanding services. Kevin Sutton
I use this app every day and often multiple times. I check my personal and business accounts, transfer money and make deposits. Not that I dislike the tellers but I save a lot of time by not having to drive to a bank.
This is one of the Best financial apps I have ever used. It’s always available and if not prior notice is given. My only concern is that occasionally it locks me out and I have to renter all information. I suppose this could be a safety feature.
I love this app!! I work a lot, and have a hard time getting to the bank during hours of operation. My app allows me to move money around check my account on the go. This has been the best thing for me!!!!
My husband and I have used RRCU for almost 20 years. Obviously, we love them! One of their best qualities is protecting their customers information and money. RRCU employees are professionals, however, they hire hometown people who love their customers. They are polite and friendly people!!
I like being able to transfer money to my kids, grandkids and great grandkids. My children were raised on the homer, and they are good with money. Easy to transfer money to me. If I get in a bind being on Social Security, it does happen.
The app has improved over the years; however, there still remains some issues such as messages appearing (and reappearing) as “unread” although you have already opened/read them. Sometimes it does this even for messages that came and have been read several months ago. Also, the credit card tab should be more detailed, showing transactions rather than merely the balance and available credit. Overall, it will function. I am just accustomed to a banking app that is far more technologically advanced to whereas you can create formulas, budgets, etc. & optimize the utilization of such an app. Thank you for all that you do! T
The so is really easy to use but some features refuse to work. For example the Depozip keeps telling me to "use our app" when I'm already logged in on the app and it refuses to do anything else to work. The nearest bank is an hour away from me and because it won't work I have no choice but to make the drive.
Red River has helped me go from a credit score in the very low 400s to 751 in a two year period. They are great people and a wonderful place to do your banking. I only wish they had nation wide locations.
These app is fabulous I can set everything here and check on my account whenever I want and don’t have to go to the bank and ask theme. About my account ❤️
Red River Employees Credit Union’s App makes everyday banking easy and efficient. I particularly like the graphic-user interface and its usefulness in making internal and external transfers, communications, and managing linked accounts.
It's easy to log in and do what I need to without having to call the bank, though I wish it would show the full account number so if I needed it for direct deposit I could access it easily.
I love red river! The app is easy and convenient. Purchases updates promptly, instant transfers, and I love that I can electronically deposit checks when I can’t make it to the bank. My only issue is that the Face ID to log in only works occasionally! Once this is fixed I will update to 5 stars
This app is easy to use up until you want to transfer money to another RRCU member. That’s when it becomes confusing and difficult to navigate. Luckily, you have very nice staff members who walked me through the process.
This app makes handling your finances easy. Smooth transfers, check deposits, modern features.. and the ability to turn your debit card on and off if necessary. We love RRCU!
The app is great other than the updates. I’m never quite sure what I’ve got until it’s to late and I’m overdrawn. Other than that I’m happy with the rrfcu app.😊
Everyone is always so nice and banking is so easy and efficient there. My needs are always met the friendly smiling faces and the professionalism is always there
When I need to see my account I can not. It’s always unavailable. I ask the people in the Greenville office and they didn’t know what I was talking about
I still not able to view/print my monthly statement which I need to handle business even though IT was supposed to fix it a month ago which causes me to have to go to branch to get printed out if I don’t save it.
I love the App it so convenient and works like a charm for moving money from bank to bank without any problems whatsoever. Nice work keep it up!!! Happy customer😊
With the RRCU mobile banking app you can - View account balances, activity, and history - Deposit checks - Pay bills - Transfer funds - Send and receive secure messages - Set up account and security alerts - View locations and hours of operation - and more!
