RTA Le Pass

This app did the job for us, but the user interface should have made a few things clearer. First, the way you can purchase multiple tickets to be used simultaneously by family members could have been made clearer and simpler. It wasn’t clear that when you buy multiple tickets, that multiple family members can use them all simultaneously from the same phone. plus you had to buy the tickets one at a time, at least I couldn’t figure out a way to change the quantity to buy multiple tickets in the same transaction. Also, it wasn’t clear that when you activate the tickets, that they are good for a two hour period. I saw somewhere that it said you don’t want to activate the tickets until right before you board the bus or trolley, but I don’t believe it said why. It’s actually pretty easy to activate multiple tickets very quickly when you see the bus or trolley pulling up.

The Le Pass app is easy to use and saves you time trying to make sure you have change for the bus for daily usage. The only problem I constantly experience is after 11pm the 62 bus is always late at Basin street. The app reports the bus arrives at Basin at 11:41pm, however it doesn’t show up until 12 midnight. Last Wednesday night on 2-8-23 it didn’t arrive until 12:30am and the bus driver had an attitude when us patrons asked why was it so late. I asked the 61 bus driver that night did she know when the 62 would arrive she had an attitude and stated she doesn’t drive that bus anymore. I’ve noticed and taken screenshots on the app and the bus showing theses late drivers are frequently late consecutively with picking up late night workers who are trying to get home. I buy weekly and monthly passes on LePass but can’t seem to actual service from the drivers being on time often time’s forcing me to hire an Uber. After I’ve invested in LePass. The app is great, it’s the drivers not turn their tracker or turning it off. Lots of times yhe names on the bus don’t match The Le pass app when they do arrive late. I’ve been meaning to go to RTA to talk with their leadership team in efforts to understand the best times for me to travel between home and work because it’s starting to cost me more when I have to hire an Uber because the driver either is late or doesn’t show up or their disguised as another bus like bus# 11.

“Whenever you see an expected arrival time in green, blah blah blah”. I’ve seen an arrival time in green exactly once in the month I’ve been using this app. It basically doesn’t exist for street cars. The old map showed you exactly where the cars were on the line which directions they were going; this one doesn’t tell you anything. I’m standing here waiting for a street car that’s supposed to be here in three minutes according to the new app – not in green, of course, because that doesn’t exist for streetcars on the new app. The old app shows me that instead there’s not a single streetcar in the CBD is one still about 20 blocks down St. Charles. So instead of a three minute wait there’s a new app says it’s really more like a minimum half hour wait. The boiler plate response about the time in green and steadfast refusal to put actual GPS locations for the street cars on the new app tells me that NORTA isn’t even remotely interested in trying to improve their service, merely to pretend that they are knowing that the tourists will only frustrated for the week or so that they’re here and, well, screw the locals might want to get to work or get home in less than a few hours. I have literally taken the subway from JFK to Midtown Manhattan in less time it takes me to take a streetcar from the CBD to River Bend. NORTA is terrible, and the new app has nothing to do with improving service and everything to do with hiding their incompetence.

This app is one giant step backwards in terms of user ability, convenience, and functionality! If you compared the RTA mobile 2.0 to this you would think this app is the old one that was being phase out. Let me list the difference: Mobile 2.0 allowed for real time viewing of all vehicles on that line, it allowed for the purchase of multiple passes at the same time, it allowed the use of the multiple passes you just purchased to be used all at once, the schedule page didn’t have more than two options per route! None of this is allowed by the new Le Pass app! Why does this public transportation app want me to set my home and work addresses? Why does it link to Uber? This is a public transportation app, it should not be choosing a preference for private companies. They should perhaps work on building the public transportation system so that perhaps they don’t feel the need to include alternative transportation in their app! Why do you include a link for directions aka maps in your app?? Google maps already provides the option to route yourself by bus! This app is an attempt at one stop shop to get around the city and admits it can’t do anything well at all!

We have had the same number 49 trolly four days in a row. There is one woman operator who is very rude EVERY-TIME WE HAVE HER. picked up trolly on canal stop to go to bourbon and she said (you know that’s only 4 blocks right) I said yes and my husband is disabled and that is a long walk. I paid for a full day so I am not sure why it is an issue. She then asked me to activate my tickets which were already activated. She meant she wanted to see my tickets on the phone app which they listed with five tickets (two youth, two adult and one priority senior) when I showed her she asked again to activate and so she made me click on each one. All the people behind us just showed their phone and was not required to do the same. We were very nice and respectful when speaking to her but she has been literally out and out nasty every time we have her as the operator. We are to the point that we wait for the next reply when we notice she is the operator as we know she will be nasty every time. We have experienced this each day for the past four day we have had her as operator. She operates the daytime shift on trolly 49.

You can’t miss them when you arrive in New Orleans. They are there in center of most avenues. Initially I was hesitant thinking that you might need to carry dollars and cents; trying to get that rumpled note into the money slot while the waiting line behind you is impatient and restless. But when I searched, I came across this app that allowed you to pay easily through the app. And even better there was an all day Jazzy pass for just $3 or 3 day pass for $8. This pass allowed you unlimited rides. There’s is a page you can bring up to “show ticket”. Nothing could have been easier. In addition, the app allows you to put in destination and provides step by step to reach the destination including walking to and from nearest stop. The pass is valid in street car, bus and the ferry. They run pretty late into night Great app to avail yourself of unbelievably cheap service from New Orleans RTA.

This app usually doesn’t provide me any issues - if I feel like catching the bus anywhere, it’s pretty easy to plan my trips, track bus locations, purchase fares, etc. you get it. Unfortunately though, I recently purchased a couple of bus fares in early May, just to find out that I literally cannot use them, much to my dismay. Whenever I click the “activate” button to start using a pass via the app, nothing occurs. I’m not able to actually use the pass when I get on the bus since the passes I bought haven’t actually activated at all, no matter how many times I try to use them. This bug needs to be patched within the app’s interface asap & a tech support option needs to be available. There should be no way that this app exists, yet when & if I contact customer support for help, I’m being told that tech support for the app doesn’t exist and Token Transit doesn’t provide a viable way for users to receive a refund if they choose to request it.

First, the new app is….ok. Not bad, just different. However. In the RTA GoMobile 2.0, we had the option to view ALL the buses on any given rideline(instead of only showing the bus located 5 minutes from closest stop), as well as click the bus shown in the map and a pop up would show the bus number, and the direction the bus is driving. If at all possible, I would like to suggest bringing those options back and adding to the new app. These features were especially helpful to me and other riders when planning/routing our trips, tasks and errands throughout the city. These features also made it easier for riders to adjust travel routes when certain lines have delays and buses are randomly removed from the routes, and will allow for adjustments sooner…versus having to scramble at the last minute to find another way home because the bus shows up as “to station”, or doesn’t show up at all.

Bring back the old app! This one’s for tourists who don’t know where they’re going and have all the time in the world to figure it out. The people who live in this city and keep its tourism money machine going, all for peanuts, so thousands use the RTA every day. Locals who will use this app every single day to go to and from their livelihood don’t need walking directions from the streetcar to where they’re going! Whereas the people these features will benefit will probably use this app for one week while they’re vacationing here and then never, ever again. Let the nouveau riche goons rent a Tesla when they visit—it’s just like riding the bus since you’re not actually driving! We want to be able to see the bus’ real time location via GPS, like in the old app, so we actually know when it’s arriving. It’s utterly hilarious to me that this app only provides “schedule times,” without a tracker on the actual vehicles, because last I checked (this morning) all the RTA schedules have had wildly inaccurate since 2019–yes, 2019!—which is why the GPS view was crucial. You are alienating the real RTA ridership with this app. RTA, KNOW YOUR AUDIENCE!!!!!!!

You need a button that’s on every screen that you can press once and your mobile ticket opens. And I get that there are 1 million variables that can cause all the schedules to be off but if you’re going to have the live update Technology just focus on getting that to work and you don’t have to worry about schedules. I got to the bus stop at 1:45 AM for a 1:52 AM schedule. The bus never came and the next one was at 2:52. I would have left but then I got a notification that one was on its way. And then when he got here, turns out it was out of service and just passing by. Now I’m waiting again for the one scheduled for 252 but who knows if it will even show up. But if there was a live update where I could see it, it would at least let me know whether or not I’m safe because if it’s really not coming until 252, I would get out of here.

App is relatively easy to use. But the “live” feature is not all that accurate. And every single time I’ve ridden, the driver has been rude and impatient. They yell at you to have your ticket open and ready, but the app tells you to wait until the streetcar arrives to activate your ticket. It is very contradictory. And they’re not at all helpful. They’re just flat out miserable and impolite. Especially if they believe you’re a tourist (which I’m not. I’m local) And they’re inconsistent on who they allow to bring drinks on or not. I’ve had them tell me no drinks and make me throw mine out, while letting others do it right before my eyes. So which is it? We can pick favorite customers to follow the rules or not. I avoid the streetcar as much as possible. Overall, it is not worth it. They should find robots because the people who drive the cars shouldn’t be in customer related jobs if they can’t figure out how to properly address the general public. Train or retrain your miserable staff.

A lot of these bus stops do not have signage and some are not even there at all. The app will tell you to get off the bus at the wrong stop, preferably when I’m going to 231 Veterans Memorial Blvd, Kenner, the app had me get off 30mins before my stop. Had it not been for Google I wouldn’t have known I was in. The wrong spot. It’s very frustrating at times…. Some times it works great but majority of the time it doesn’t and your left waiting at the wrong spot for 30mins or at the right spot for 40mins because the location time keeps updating.

I never write reviews for anything ever, but this app — that is so incredibly crucial to New Orleans citizens without affordable access to Ubers and personal vehicles — is a spit in their face. The bus schedule is inaccurate as all get-out. I have to play a game of chicken just to get where I’m going on any given day. Unless the eta is in green, you literally have no idea when it’ll be there, if at all. I just watched a bus pass by 12 mins past schedule without a green eta appearing at all. Riders are being forced to just wait at bus stops, as the only sure-fire way to know if they’re coming is if you literally see them pulling up from down the street. Drivers seem to be on whatever schedule favors them that day. There is no transparency offered to the people dependent on their consistency. Nevermind that a lot of these buses only run once an hour. The app echoes the city’s whole infrastructure in a nutshell. Built for tourists and neglectful of the folks who need it most! Do better, RTA!

You e heard Boston’s T is horrific…but New Orleans’ RTA might just rival Boston. First trip of day with my 12 year old, the bus stops at the Main Library…no mention by driver or replacement driver that the bus has a low tire, and needs to have a replacement bus. Then pivot to Streetcar (Bus because Canal St. under construction. Bus never shows, but o ask a construction worker tells me that there is no bus and we have to walk six blocks to wait another 20 minutes at the stop at Carondelet for the streetcar… when it does show up, we sit for 15 minutes loading passengers before moving. Nope… not happening..another delay… people don’t have tickets or passes, so they’re allowed to get off and purchase at a kiosk… nearly 18 minutes later we start to move. This is not a serious transportation service… I get it’s the Big Easy & things move at a different pace (and far from my first trip to NOLA), but this is sadly comical…

As I’m standing at the stop, waiting for the bus, clueless as to whether or not Im wasting my time: Sure. This app offers GPS based arrival times. But you have to go to the routes, select the route, then the direction you’re going, and you only see the bus or streetcar on the route IF it’s approaching your stop. What about checking the route to see if I just missed my ride? For instance, I got to the stop 5 minutes before the posted pickup time, and have been standing here for 20 minutes, and I have absolutely no idea if the bus is even coming, or if it already left. I just am relegated to stand on this street corner, looking down the street to see if I see it approaching. The only way I can surmise that a bus is on its way is because one on the opposite direction just passed. After a few months of using the app to commute, all I can say about it is that it offers little to no useable information unless the route is running smoothly, and let’s be honest, they seldomly are. I beg of the dev to put tools in place to allow riders to have just a tiny bit more information on what’s going on with their route. Just show the buses and streetcars and their direction on the whole route, this piecemeal stuff is incredibly frustrating, and makes an already somewhat frustrating commute even more so l.

I am copying what CaGra123 wrote because it is spot on. Can't buy multiple tickets, app is harder to read, and all that. But my main concern at this point is the real-time tracker used: It's not real-time. In order for me to really know for certain that the times given are accurate, I have to alternate between the old app and this one because this one just isn't all that accurate. Sure, it can give me a set time the next bus is SUPPOSED to be here, but it usually won't even let me know it's even five minutes away until it's too late. More often than not, I won't know a bus is for sure coming my way until it's already three minutes down the road. The bus icon is hard to locate, if it's even there at all. Other times, it will pop up out of nowhere and be two minutes away from my stop so I can't make it in time. Or it will look like it's further away than it is, only for the actual bus to pull up right then and there. The real time feed is not always available so the app defaults to the ‘supposed’ time of the streetcars which is incorrect. The old app was simpler and much easier to use. This app tries to do everything and ended up being a mess with terrible functionality.

It’s a shame I was sitting waiting for the bus by the NOE Library Hub and the bus pause let people off and pulled off in less than a minute. With the buses parked behind each other you can’t see the number on the bus. The #61 going downtown to Main Hub, the bus wasn’t suppose to pull off until 9 minutes. This was at 4:20 I wasn’t able to get the actual bus number. But I think it’s utterly ridiculous that you sit for 30 minutes for the bus to come and it pulls off from the hub so quickly. Something should be addressed about this and the next bus don’t come for another 30 minutes! So literally I’m waiting for another bus for a whole hour!

I cannot purchase multiple tickets without going through and buying single tickets multiple times. I must charge my credit card four different times for $1.25 each whenever my family needs to ride the bus. It takes 3-4 min just to buy tickets for a single ride. Similarly when we board, I have to activate individual passes four times instead of activating 4 passes at one time. It’s quite annoying. These things need to be fixed. They were options on the old app. It is also difficult to always track your bus live on the new app. Addending my review from a week or so ago. Just updating that me and my boys just missed church thanks to the wonderful app. Really hope our city isn’t paying these developers to literally help us go backwards.

Once you start your route, there is no button to show your ticket. After you click “start” the directions come up fine. However, showing your ticket tot eh driver is comically complicated. You have to click the back button, which effectively ends the current round, click my tickets, click the ticket, click show ticket, then click yet again to “confirm” that you want to show your ticket. If you have to buy a new ticket, that’s at least three more steps. That’s 5-8 clicks just to show your ticket when boarding a bus. All of this occurs as your trying to board a transfer, with people waiting behind you and the driver is trying to stay on time. All of those steps are exactly the same color in microscopic print. I’ve occasionally purchased and activated extra tickets on accident. Then if you manage to board , you have to re-search for your route and start it again. If the developers had tested the is app at al, they would have seen the need for a button that can simply display your active ticket while you board during an active route. 1 click…easy. We can only hope for this sometime in the future. Currently we’re stuck with an awkward, time consuming, money wasting process.

The previous RTA app showed real time locations of the bus and streetcar. This app removed that functionality on purpose so that you can’t see when the bus will arrive. All this app does is show you the directions to the nearest bus stop or streetcar stop which is completely worthless if you have any other map app such as google maps or Apple Maps. They also changed the name to make it impossible to find this terrible app on the App Store ( the only good part about this app is that it’s too hard to find to actually download this garbage). If you use this app it will point you to the nearest bus stop, which most likely won’t be going to your destination and you will end up at the city library which is an area of town you never want to be in. Please please please “Le Pass” on downloading this malware to your phone.

The RTA Go Mobile App was immensely better than this one. While the old app could have used improvements, we certainly did not need this garbage app. You cannot track all the lines like you used to, buying tickets is NOT user friendly. Want to buy 4 tickets for friends or family? Good luck! I’m sure someone in our odious city government is receiving a hefty check for allowing some amateur tech clown to create & implement this app. Thank god I had like 12 remaining RTA passes on Go Mobile - oh wait, just kidding, the passes didn’t transfer to the new app (color me shocked). One more thing: the name is just awful. “Le Pass,” really? What even is that? It sounds so cringey. Just absolute buffoonery at every angle. I’ll be going back to bringing cash for public transit because this app is forcing us to return to the past. Trash. Do better; so, so much better.

I can’t decide what’s worse, the service or the app, considering their both so inconsistent they’re hanging neck and neck at this point. Do I either wait for a bus with no clear markings or do I use the janky directions within the app for a bus that they didn’t bother to update the wait times for after slashing service? Apparently figuring out how to buy new buses with federal grant money is too difficult for a transit agency, so riders are stuck with reduced service and inaccurate app tracking, notifications, and scheduling. Couldn’t expect much from the app, but it does help out a bunch when you’re at a stop where the temporary signs they just put up fell down. It’s also really fun to watch the bus you walked half an hour for disappear from the tracking.

I exhausted all forms of communication before leaving this review. This pertains to the RTA’s evening evening service. If there is an issue or a line running late you will get no alert and be left out to dry. Everything runs late and there is no 24-hour support line to notify RTA of an issue. No backup plans made for their #1 customer base in the evening, service workers who get off late from work. I used to recommend this app to tourist and friends alike due to how easy it makes navigating public transit, but that ship has sailed. The service is not worth the time you have to invest in a monetary sense and anyone who makes tips should call a united cab or godforbid rideshare and just eat the cost. Your time is more valuable than waiting for a streetcar/bus that hasn’t shown up after an hour and three scheduled passes.

I was early to both my buses based on what the app said but because your app is wrong I’m late to work. Let me see all the routes and choose what I want to take, don’t show me options for my route and then be wrong. I get off for my transfer stand at my bus stop to see my bus turn away from my stop. The app had my station across the street from where the actual station was! And the bus driver who definitely saw me running did not wait long enough to stop for me. I’m new to this job site and am not used to the buses but they are not user friendly. I wish I know where the bus was coming from on the app so I could’ve figured out that it WASNT GOING TO PASS ME! it’s not that hard, if the app wasn’t ready then don’t make people switch over until it is. You’re hurting the working population of this city.

The best feature of the old RTA app was the bus tracker. That was a game changer for me who previously disregarded the bus as a means of transportation. That was before the Le Pass changeover. So why was this necessary? Understandably the routes needed to be updated, modified. That’s normal for public transportation. But now the tracker is useless 80% of the time. The buses are usually on time (bravo RTA) but it makes all the difference if you can see where the bus actually is in real time. I’m looking to start driving again, which I hate doing. But last Friday I waited for a bus that was almost an hour late. In 2023 people can’t afford to just throw away time like that. If I could’ve tracked the bus I would’ve just found another way to get home.

I purchased a Jazzy 1-day pass during a short business/pleasure trip to the city. It made taking the RTA seamless & economical not having to deal with transfers & currency/coins. I only took the St Charles & Canal/Riverfront streetcars but was disappointed that the Canal routes (streetcar portion) was shortened. By the way when will they return to their full routing? What about the Loyola/Rampart line? I hope RTA will expand the rail system in the future. I come from San Francisco where there are cable cars, streetcars & a Metro subway/surface system so I’m used to using rail vehicles, much more comfortable than buses. Thank you.

These new routes for New Orleans East are horrible along with this app. The busses hardly have live trackers so you never know when they are truly coming. Sometimes they randomly skip over stops. The 62 is the only bus you can get on now without any extra transfers to get downtown and back to the east and some how this bus route always has major delays with no true reason why. Often times, it seems like the 62 has the worse busses on the route. They're always breaking down, bus drivers are constantly late so once they get to read they tell other riders going pass read that they have to turn around and the riders have to wait for the next bus to come. It seems like these new routes have not benefited anyone outside of the CBD area along with tourist. Something has got to give.

Once you buy tickets, you have to activate them within a short interval before you use them, or you lose them. During popular events like Mardi Gras, you can be standing in line at the Algiers ferry terminal and try to activate your already purchased tickets, but the app is overwhelmed and will not allow you to activate them. And the workers shrug their shoulders and have you go purchase another $20 of physical tix at the window. Beware at the lower Algiers ferry as well. Even though your phone works perfectly fine for all other apps, you will get a “no internet” message if you try to try to purchase while waiting in line. New Orleans RTA has been holding my money via purchased tickets that I cannot use for MONTHS in this app.

The app is great for buying tickets and passes, it’s the alerts that I have an issue with. You get alerts about possible delays on routes, sometimes, but you get no other information regarding the alert. There have been times that there have been issues with the bus, the streetcar, or ferry with no alert given. I take the ferry home from work and once I walked up to the ferry landing only to find it closed. Looked on the app and there was no alert for the ferry. Once I found what bus I could take to get home, it was too late to catch it so I had to pay for an Uber. Had I known that the ferry wasn’t operating I would have had time to catch that bus.

Old version showed all the buses on the line, this only shows you the one bus close to you, and if you’ve just missed it you will see no buses on the line. You also have to toggle between directions, old version again gave you the full picture. With bus lines like the 91 or 11 in shopping areas you might be interested in a bus that’s 1/2 hour away instead of one a few stops away. Maneuvering on the map is challenging on your phone while walking to bus stop, the old app did not require this unless you wanted to zoom in. I’ll guess the developers didn’t try using this on the ground in the streets of New Orleans while walking.

There needs to be a quicker way to access your tickets while you’re using the route tool. Also, if you have multiple passes, like for example, if you’re traveling with a minor who doesn’t have a phone to show their own pass, drivers are suspicious that you’re showing them the same pass. There needs to be a difference in color or style for the youth pass, and it should be easier to access and switch between those passes. Maybe even an “add to apple wallet” feature. First driver that even acknowledged we existed gave me a hard time saying that I just showed him one pass because there’s nothing that distinguishes between the two.

Waiting for street cars that, according to the app, should be along shortly. The time passes for them to come, and they don’t show up, or they sit at a stop for more than 30 minutes. The app is either wrong or the drivers don’t inform the app when taking breaks? So far today we’ve waited for more than an hour for street cars that never come. Currently, we’re waiting at the Ursulines Station for a 49 car. We can see the car at the end stop. It’s been sitting there for 30 minutes. Meanwhile, the app said it was supposed to be here 20 minutes ago. The app is saying the next one will be here in another 15 minutes. I guess it’s true, you get what you pay for. *sigh*

I ride the 57 and this bus is NEVER on its correct schedule…Early morning or early afternoon is about the only time it comes according to the schedule.. It’s extremely frustrating when you’re at the stop on time an either the bus has passed WAY before it’s scheduled time or it’s really late , especially when riders are trying to get to work or have to be somewhere at a certain time and depend on the bus! I’ve gotten off of work several times after 8pm and made it to the bus well before time to find out the bus has already passed or it’s going to be super late..It’s too dangerous to have to stand at a bus stop late at night to not have the bus run on time …

I absolutely love the fact that it shows bus schedules in real time. Very convenient for me because now I don’t have to be just standing at the stop wondering and guessing when the next bus is coming. I use the bus service everyday. Now I just simply look on the app and I start walking to the bus stop when gps shows me it’s 3-5mins away and it’s been working fine for me and my wrk schedule! Great Job you guys.

Today again are significant delays at st Charles streetcar I can’t see the bus on replacement I can’t see the 32 running in a “normal” hour The next at 9.26 Yes 9:26 Why? Phone for the CEO from LA We need more buses !!!!!!!! No marketing !!!!!! Your job is do this No recording messages on board Terrible administration for a city without leadership Again October 1th The app say 32 be coming Don’t was 32 was 31 Only two buses still doing the route Only two That’s be one hour between zoo treme One hour waiting The new app don’t change the bad service We need more buses At least two more doing the 32/31 lines And please please please don’t say give us a call like an answer Ideas!!! Imagination!!!

There are so many problems with this app and RTA service, in general, that it’s hard to know where to begin…..the arrival times are never accurate, the live location feature does not work, the routes are nonsensical, the drivers are very rude(not all, but too many of them), the buses are never clean, and just overall unreliable….that is a huge issue for the elderly, the underserved, the poor and the handicapped population in the city of New Orleans, which are the ones who rely on these services the most!!!! Something needs to be done about this, because it’s getting worse and worse….now even the tourists are starting to complain!!!!!

The only problem with this app is that you have no idea where you’re at relative to the map and the direction you are going or the point you are traveling too!!! This app needs to place a pointer where you are at all time when in the app! I wonder why this app was only rated a two now I know!!!! This app is only good for those who lives here not for those visiting here for three days. They tell you the best stop but it doesn’t highlight it on the map so you have no clue wheee the next or best stop is!!! This app needs to be redeveloped for those who have never been here … then add to the app for all those who live here!!!! Sorry, one Star a BEST.

I was trying to purchase 1 standard ticket on the Le Pass app but I was charged for an additional standard ticket and $6 for a regional pass as well. There is no (+) symbol to buy multiple tickets nor a cart to view selected items, so it appears (inaccurately) to only allow the purchase of 1 ticket at a time. Additionally, the price confirmation page was incorrect. It showed $1.25 for one standard pass yet I was charged and received a receipt for $8.50 which included 2 standard passes and a regional pass. I can accept the cost of the additional pass. I needed that anyway. However the regional pass is unnecessary. This is an obvious downgrade from the previous app.

The app is never on time. Will say the bus will arrive in 3 minutes then shows up in 20 minutes. Or that the bus leaves now and shows up in 5-10 minutes. On top of it the bus driver pops up because it just turned onto the block so you can’t see which numbered bus it is. So it makes a rolling stop while you are trying to stand up and keeps going. Some of the buses drive like nascar 500 stop start stop start no slowing down. I’ve gotten off buses ready to throw up. Not only do bus drivers need to be told to stop at stops but taught how to drive smoothly without the passengers having to hold on yo the seats so they aren’t thrown into the aisle.

Glad we can buy more than one ticket at once now! But WHY are there still no live updates?? 51 was two mins early yesterday (barely made it) and ten mins late today (wondered if I missed it because it was early again). As soon as I called customer service to see where my bus was she said it was approaching and sure enough there it was. If the location is known, why can’t the riders know it??? Can’t but more than one ticket at once, so if you have kids with you you have to do multiple transactions. For some reason the 12 streetcar is only going from Claiborne to the riverbend today, but the app doesn’t tell you that.

This app is not updated . Mardis Gras is a very important time for this app to be running smooth. I was late to work ok lies, $30 Ubers that usually cost $14 to get ri work Because this app was off target for a week. Today I sit at a stop and no bus ever showed up again. How do you go from waiting for a bus to wait an hour for the next bus when the first never showed . Public transportation isn’t perfect but in Acura where most of the community buses abuses and serve the community. You should have this together due people who rely on you.. I feel Bad for those who didn’t have the extra $100 or so I put out this week to get to work on time !

This app is not good. There still is no live map feature to track the location of the bus. The ETAs — even when they are in green and “based on the GPS location of the bus”— are unreliable. Live map tracking is needed badly. Also, there is still no way to purchase multiple tickets at once. There needs to be a way to buy multiple tickets in a single transaction. The app is confusing and time consuming to navigate. It would be useful to have a map where every line/route is visible at once, especially since the route changes were made last month.

Bring back the exact copy of the other rta app it was easy to read and easy to follow. It also showed exactly where the bus is at on the line nearly everytime that was super helpful im determining how long you will be at a stop because sometimes the bus doesn’t come on time in New Orleans its dangerous to be standing at a stop waiting for a bus thats two hours late or only has one on the line. There also needs to be a stop and look around for people to see if they are coming to the bus there’s sometimes people 20 yards from a stop and the driver will literally pass them right up

I have just returned home to Tennessee. Just wanted to let you know your service was great for our New Orleans stay. Everyone we came in contact with was wonderful. The driver’s were courteous and answered each stupid question asked. I say this because we ask some. And never did they seem bothered. Also the app was simple to use. Thank you again for the great service and employees. Keith Hayes, Linden, Tn.

We had a wonderful ride from Harrahs Casino down to cemeteries and back. Our driver's name was Mark and he was so kind and awesome. He helped us download the app and purchase our tickets easily. He was so friendly and gave us great recommendations for our stay in New Orleans. We loved the ride and Mark was truly the best! Definitely gave us the southern hospitality experience! I would definitely recommend!

If I could give it no stars I would. The app it replaced RTA Go Mobile was far better. It showed you all the buses available in your location. You got to choose between buses and see their gps location when you pressed on the tab. This one wants to know where you’re going? Why? In this day and age where every commercial entity is trying to build a character analysis of you and then sell that data to another entity—I don’t like it! The live location barely if ever works on Le Pass. I wouldn’t recommend this app to Satan if he was trying to find his way to Heaven to be redeemed.

The app is overly complicated. What’s really frustrating, though, is that it took a giant step backward compared to the old app, which let you see where all the buses on a line were. Now you generally get data for the next bus only—if you’re lucky. Oftentimes there’s no live arrival time or tracking at all. Why? It used to be that I knew when to expect the bus even if (as often happens) it wasn’t on schedule, and could plan accordingly. Not anymore. The fact that they used to provide that information and then just took it away, inexplicably, is hard to interpret as anything but contempt for the ridership.

BRING BACK CONSTANT GPS! Why do we only see the busses’ GPS markers when they’re within a certain distance of you? Even worse, why do we only see the GPS marker after it’s begun moving down the line? This limitation makes it sooo much more difficult to plan your trip, especially if you’re on one end or the other of any given line! If you do happen to miss your ride because you didn’t know when it would be there until it was too late, you have to wait much longer than the schedule in the app says because there’s actually half that many busses running that line that day. We’re just wasting time out here. 1 star for the payment processing. That always works. But it seems like it takes forever to activate your ticket because you have to tell it 3-4 times. This is the least of my concerns. Please allow us to view our busses’ GPS location marker at all times, like we could in the previous app. Thanks.

I usually use Citymapper to get around different places via transit but they aren’t set up for New Orleans. Le Pass, in addition to working like a digital pass, also provides information about routes and transfers, as well as estimates for walking and biking distances to your destination. Basically fills in the niche I was looking for with respect to getting around the city without a car.

We are from out of town so we bought a Jazzy pass to get to the WWII museum. The app directed us to go on the trolly then catch another bus. The only problem was it was not an RTA bus and the other bus system DIDN’T accept the Jazzy pass. So we were stuck relying on the kindness of strangers to help us find the right RTA bus then waiting 40 minutes for it. Why the app directed us to a different bus system without telling us I don’t know. In retrospect we should have paid for a ride on the other bus so my elderly father wouldn’t have had to walk back and forth then wait so long in the heat for another bus.