Very nice app and the food is excellent. If you do not see a pizza on the menu that has everything you want be prepared to role up your sleeves. $2.95 per topping, especially vegetables, adds up quickly. Also, the Cypress, TX (Fairfield) never has Dr. Pepper. Other locations don’t seem to have this issue.
Love that they now have an app. Just wish it offered descriptions of some of the menu items. Also confusing in places like the appetizers offering a general set of options that's the same for every item even if its not relevant to some of the items.
I order from the app at least three times a month! I've not had one issue with the app or the food quality, quantity and the delivery drivers are pretty cool too.
There seems to be glitches in the system. It times out when processing an order and multiples go through. This creates extra work for the employees because they then need to call the customers and verify the correct order.
App needs to be redesigned to use location service
Ordered using app. Received call from restaurant saying my apartment is outside their location. Please update your app to check distance of locations and if they fit within your delivery range. I ended up driving to the wrong location and spent an additional 20 min in transit.
There is a Russo’s 8minutes from my house, but the app does not recognize it and so I have no way of ordering any pizza from them via the app, and there is no way to scan in the receipt even if I were to order via the website instead. No way to earn points.
Could get order in basket but could not check out for a take out order. The app kept looping back to third party drivers as if my order was for delivery. Tried on iPhone and iPad. Am uninstalling this app.
It says I already have an account on my email address. To reset password to give email address and they’ll send a reset email The email is never sent so I can’t register an account. I don’t always want to be a guest.
Unable to place an order. The app will not process the selection of a particular location. It would be helpful to associate a location with an account profile and use this as a default.
I live a few miles from your store in Kingwood, TX and it appears that location isn’t on your list. Closest store that pulls up is your one in The Woodlands and says I am out of your delivery area.
Have lived at same location for 6 years with 2 Russo’s within 2 miles of my house... and this #%!?%# app says there's not a pizzeria within my area! So frustrating
The app works in that you can order but it doesn't seem like it had a lot of thought in the layout or actual functionality when you use the app. It can be very quirky; such as, if you try to take something out of your cart, forget it because you can fight with it for a half an hour and it will not remove the item. I don't like Domino's pizza and I know it's not even in the same category as Russo's pizza but their app is 10 times better.
Everything I've ordered in the past five years has always been fresh and good. Buffalo chicken pizza is our favorite. Don't know why people are complaining about the app. Simple and easy, never had a problem with it
Buggy and Crashes all the time with credit card info
This app is just filled with bugs. It crashes constantly and after entering my credit card 3 times, it kept declining it. Better to call the store and order. Save the hassle. 1 order didn't receive special instructions, so had to wait another 20 minutes to cook right order. Waste of time!!
Unlike the claim, I cannot login with my online information, and it won't even allow a new account to be created, keeps telling me my address is invalid. FAIL
I love Russo’s, but this app is buggy. Although I have a credit card saved into it, when I check that card as my method of payment, I get a message that no method of payment was chosen, so I have to re-enter the card number, expiration, name on card, and security code every time I order. Also, if delivery is chosen, the app doesn’t provide an option to tip the driver, so you’ll either need to have cash on hand to tip or use the app only for pick-up. It definitely needs some work.
Don't use. The local stores do not know how to use. Ordered pizza, delivery chosen and it had a coupon. The coupon was theirs online. Used coupon. 1 hour later, called. Said it was pick up. They delivered and charged more because they said I need a coupon code and they cannot accept.
At Russo’s, our mission is to serve fresh-to-order meals that reflect the integrity of our original family recipes. From fresh ingredients to authentic know-how, Russo’s delivers a delicious, quality Italian meal for our customers - every time. Now you can get authentic New York style pizza and pasta delivered straight to your home with a few taps on your smart phone! Mangiamo! (Let’s Eat!) FEATURES: · Our expanded menu includes offerings such as Specialty Pizzas, Antipasti, Fresh Pastas, Drinks, Sides, Desserts, and more · All online specials and coupons from your neighborhood restaurant · Existing users of online ordering site are already ready to use the mobile app – simply log in and get started! · Not at your regular location? The mobile app can use your GPS coordinates to locate the store nearest you!
