The new software is terrible! I was sent a push notice that I was below my limit in checking and was charged $10 on August 11th. I logged on and the new software is NOT user friendly at all. I called and the agent could not help me. He said it was a charge from July. I had to go, because I am watching a baby, so he said hold on, and offered me to get a charge card. That’s not why I called! I’m not happy, in fact I am angry. I’ll have to go in to the bank to ask why I was charged, but not below the limit. I’ll probably end up changing banks.
Was a client for over 65 years with Irwin bank. Never had a bad experience When I call in (which is often as I have a hard time with passwords ) the person has always been friendly and helpful because I am 82 and have a hearing problem. So they speak very clearly.
Face recognition often does not even come up. Bill pay has limited functions compared to web. Tired of giving me tips most of the time when it opens up. Been using for a few years so already know how to work it. Search function for payments is limited. And sometimes will not even get to password, freezes on logo. Used to have a small account with FC and their app was great. Please update and get rid of the bugs and make some improvements.
I have moved away from my home S&T Bank. This remote deposit function helps me keep my money with my bank. My family, from my grandparents down have always used S&T bank for business & personal accounts. Don’t ever plan to change. Great bank
Recently switched banks from Members 1st to S&T bank and this S&T mobile app is terrible from what I was used to with members. How hard is it to show a running total of deposits and deductions with each transaction? Not to mention the expenses “pending” seem to take days longer to clear compared to Members, beginning to regret this move.
I’m 23 years old and this app is the best. It’s nice where I don’t have to go to the bank to deposit my checks were I can just deposit them on this app. You get to see transactions which is very nice as well. 10/10 would recommend
Since they “updated” the app there are more issues than those that were resolved. It won’t save information for login nor the second number I have added numerous times. It doesn’t accept facial recognition or finger prints anymore, you can’t reset the password on the app and the constant sending and entering of codes is enough to make me want to move banks. I shouldn’t have to contact the bank just to move money from one account to the other in the same bank. This update is pure garbage.
I have a comment suggestion for Scrolling through the deposits and debits. When I look at the check face or look at details of a debit and go back to the list it starts at the top again and not where I left off. After looking at details it would be nice if it would go back to where I left off.
Love the app, except I have not been successful using facial recognition for quite a while and end up having to type in my password. Unfortunately, on a mobile device, sometimes I typed the wrong thing but I can’t tell until you tell me I can’t get into my account. It would be very helpful if I could see what I was typing and fix it before I finished.
This is the worst app ever just this week I’ve had to change my password three times because it insist that I’m putting the wrong password and when it is the correct one deleting immediately over it
I use this app all the time. Bill pay, mobile deposit, and transfer between accounts are what I use most. It’s such a time saver and with the cost of stamps and checks it’s a great cost saver too!
This app is quick and convenient. I can check my balance quickly or transfer money between accounts. If I need to send money to someone via Zelle it takes less than a minute to do. I love it.
Seems the app is down more often than any other app I use. Very frustrating, to need to pay a bill and not be able to log in to check my balance. More often than not I get an error message that it can not verify me through the facial ID recognition option.
Really love the app. But there have been occasional glitches that are annoying. Still over all it’s a pretty good app. I use it often. Makes banking quick and easy!
You have recently updated the look of your online banking and it’s very hard to read the dollar amounts on the right side of the screen when using the app from my phone. Before the update it was fine but now it’s too small. Anyway you can put the print larger like it used to be?
The S&T Bank Mobile App is great for checking account balances but check deposit is very frustrating. Like many others with multiple residences, I have accounts with other banks and use their respective mobile apps with some regularity. Only the S&T Mobile App is sometimes a challenge to use to make deposits.
I have a business and personal account, which means I have two different usernames and password. Unfortunately, using the app with face recognition allows only one account per device. This means I have to log off and log back in every time I need to access my accounts. Also, I can’t do external bank transfers on the mobile app. Can this be changed?
Look at chase mobile app and do that. You don’t show what balance in deposit accounts are before and after money coming in and going. Also the mortgage account show what the balance is and show the actual payments made. It is very confusing to look at.
"Payments can't be made on a Saturday or Sunday or holiday " are you seriously joking?!? You are not going to let me schedule payment to be made the next business day over the weekend. Fine by me I will literally withdrawal all my money and go somewhere else. Get a grip and fire the person or people who thought that change was remotely a good idea.
The bank itself is fine, but the app is slow, frequently needs to be deleted and redownloaded to work, and now it’s saying that mobile deposit won’t work because both photos are of the front of the check (they’re not). I expect some of the basic functionalities to be much better.
This is the most terrible banking app i have ever had to use. it gives you the option to save your login ID but then constantly updates and erases your SAVED information (obviously not your password i'm not a moron) therefore i constantly have to call my bank and ask for my information completely defeating the purpose. don't waste your time.
I’d give this app and the Bank itself 0 stars if I could. It’s just not user friendly, and s & t have the worst overdraft fees. Aside from the fact that they’re just not a good place for your money. I miss Downingtown National Bank so much, they were great. S & T? Not so much. Likely finding a new bank before my next paycheck.
This app rejects at least 50% of the check deposits I try to submit, and I don’t get an email to that effect for at least 24 hours later. Also very difficult to set up bill pay. You need to call, can’t set it up online. And agents are only available during banking hours.
There are so many other better choices for banks with better working apps and online banking. It is a tough sell to stay at this bank when other banks offer better service and better efficiency.
It used to work great but since the last update I can no longer use my touch id. Every time I set it up in the app, it works once then it is disabled. All my other banking apps work perfectly.... but then again this is S&T and about what I have come to expect from them.
There must have been an update and since then face recognition does not work.. and have had to change password several times!! Was instructed by bank to delete app and reinstall but it’s in the cloud.. so it never really deleted!! Please fix bugs!!
Thank you for the service we get.. and Tonia at Punxsutawney, Pa office is a great asset to the branch. She is so helpful and really knows her business.!!
For past 3 days this app will not finish downloading updates. I’ve spoken to tech support, followed all their advice for fixes, without success. Tried again today and same thing….should have left well enough alone! Their fixes just caused more problems.
The new update keeps showing “helpful” notifications (you can now log in with faceid) etc. every time I log in. Should have just happened the 1st time I used the updated app. Please fix so I don’t have to see these “helpful hints” all the time!!!!
I updated this to the latest version. When I logged on to print my statements I couldn’t log off because there was no Sign Off option on any page. You might want to fix that.
If you schedule multiple bills, only the 1st shows in the RECENT Bill Pay log. You have to close the app and re-open to confirm all your payments. Bad design!!!
Start banking wherever you are with Mobile Banking for iPad and iPhone! Available to all S&T Bank online banking customers, Mobile Banking allows you to check balances, make transfers, deposit checks and pay bills. Available features include: Accounts - Check your latest account balance and search recent transactions by date, amount, or check number. Transfers - Easily transfer cash between your accounts. Mobile Deposit Capture - Deposit checks while on the go with Mobile Banking for iPhone. Bill Pay - Pay your bills on the go via your mobile device. All features may not be available in the tablet application.
