I’m astonished that a financial institution as large as Sallie Mae could put out such a horribly designed app. There’s literally zero functionality to this app, other than viewing your current balance and recent transfers. Want to access your statement? Forget about it. Need your 1099 for tax purposes? Nope. The app has essentially been the same for years with no meaningful updates. Every year I try to access my 1099 and get frustrated realizing the only way to view statements or tax documents is by using the desktop version. Text banking is a joke, and the mobile version of the website is just as lacking as the app. Even the smallest banks credit unions have figured this out. Sallie Mae clearly doesn’t give a crap about making the user experience simple or efficient. I’m moving my money elsewhere.
I’d say >75% of the time, I can only see my balance before I start getting error messages. It’s nearly impossible to navigate the menu or go to my profile without the app freezing, crashing, or saying “function not available” Why offer an app if you’re not going to maintain it and make it usable?
Clean layout and good functioning app for checking on my Sallie Mae bank account. The developers must have overhauled the app, because none of the criticisms in all of these older reviews seem to apply anymore – except possibly the absence of the app’s ability to memorize your UserID/password, which I NEVER do for banking apps anyway. I’m happy with it.
There’s no support for remembering your user name and no biometrics support. So each time you use the app, you have to remember everything which probably means your userid and password are the same for all your web sites or you have to go to another browser that does remember in which case you no longer need the app.
The good news is that no nefarious organization will be ever be able to hack this app because it barely functions and they would get supremely frustrated even trying to access the most basic of functions. It's also awful for honest, actual users.
As the title of this review states, every time I login I have to login twice. The first time I get the message “Your session expired, please login again”, the second time I get logged in. Otherwise mostly decent app, would be 3 stars without this issue.
This app is very basic and hardly useful. It’s slow and does not work half of the time. Just a blank screen. App developers should look at other successful banking apps and take notes. This app needs major improvement.
Super unimpressive app. It is shocking that the app does not allow for face recognition to sign in and does not even save a user name. I get the need for security requirements. But, every other major financial institution in the world allows for face recognition and for the user name to be saved.
What good is a banking app that doesn’t allow customers to view/access statements? This app should be called “Sallie Mae Acct Balance” because that’s all you get—the balance in your account. Worthless junk for a customer.
Can’t see the login ID or password when logging in. Gives unsupported browser warnings. Just a complete mess. Sure, I can eventually get logged in and see my account, but this is just a garbage app that desperately needs an update.
Recently opened up an account for a CD. This may be the worst app I have ever seen. Accept a lower interest rate and go elsewhere. Might as well fire their app design team - they ain’t doing nothing. 1 star rating way too high.
My favorite flaw is the app tells me I can find my 1099 in the statements section. There is no statements section. My second favorite is that it tells me my browser is not supported and lists my browser as supported.
This might be the worst performing application I’ve used in over a decade. Sluggish is an understatement. The application design is flawed and outdated. It’s time to invest in a new mobile strategy for your customers.
I have deleted and reinstalled this app multiple times through the years in hopes it would be better. But today it still isn’t. At least I used to be able to login and move money between my linked accounts. As of prior reinstall couldn’t do that since it said I had no linked accounts. Had to go to the website to do it. As of today, can’t even sign in, says there’s an error, yet I can sign in on the website. I’ve had my account for 9 years and originally opened it since I had student loans with Sallie Mae and the banking interest rate was great. Now my student loans have been sold to someone else and the interest rate is poor. Also, if you were a Upromise member you could have your money deposited into your checking and you got matches on how much you spent. That’s been taken away too. Combine these with no app functionality and I think it’s time for a new bank.
I'm really tired of idiots bashing the app because it doesn't service student loans. To those morons I would suggest that their education failed them greatly since they apparently can't read. Also, to the numbnuts who have boldly stated that more people do loans than bank through Sallie Mae, again, your education has failed you. Sallie Mae has some of the best interest rates, has for a while, and plenty of people bank with them. Those mentioned above are what is wrong with America today, completely lacking in responsibility and accountability. If you don't read the description, it is hardly fair to blame the app. If you did read the description, then why would you believe the app would be capable of more than it states? Grow up people. Review the app in the merits of its description, not your own assertions. App does what it says. I have yet to have a banking app that is completely full featured and hassle free. This one is basic, but basic gets it done.
I was excited about the new app, since the old app was way overdue for an upgrade. Unfortunately I hate the website redesign that accompanied the app upgrade, information is now hidden that used to be at the top of the main page. But this review is for the app, not the webpage, so I'll get back to the app. I have logged in to the new app a few times, but now when I try to log in I merely get a message that there's a new version in the app store and I must upgrade to use the app. Problem is, there is no new version in the app store. Even when the app lets me log in, I dislike the new design--the text and design elements are so big and spaced so far apart that I can't see much info without scrolling.
Works as advertised, better than using the website
For those having connection issues, you must first log into your account on the website and sign up for mobile account access. You will then have to verify your phone, for security reasons. After that, you will be able to log into this app. It works well for me, especially the check deposit via image function. I can transfer money on the go and check my balance. All the necessities are right here.
I was hoping the update of the app that was hyped for months by the emails would be modern. It feels like this app would be at home 10 years ago. It refuses to remember my login information, doesn’t utilize any biometric methods, refuses to log in on any WiFi networks I have to turn it off every time I want to login and check my account, and does not have a way to access my tax information. I expected more from the update and really hope they improve the app. I really enjoy having an account with the bank, just not the ease of access on mobile devices.
I had the same problem as the other person who cold not log in. I guessed that I had to enable myself for mobile banking on sallie mae's website first, which solved the issue but it was not at all obvious from the app - in fact the error message is very misleading. I was able to deposit one check. Trying to deposit the second check resulted in a message that I am over a threshold. I am not sure if that's a real problem or not as the two checks combined add up to around 500 bucks. Also - once I was blocked at not being able to deposit because of the threshold, the app got stuck (ie I could not hit any of the buttons along the bottom, the only thing that worked was the button to retry depositing) Anyway I am giving 3 stars because at the end of the day I was able to get my one check deposited which was more convenient than going to the ATM, but the software is far from good.
I have an account with Sallie Mae and had issues using this app until I realized that I had to enable mobile banking through the web. Once that was done, there are no problems. It's easy to deposit checks thru the app. I don't have student loans with them and since it seems that the majority of the complaints are the lack of student loan servicing feature, the negative reviews didn't apply to me.
New version is not functional. Required password change and then locked me out. Update: After logging into the website and fixing the password lockout from the App I can now use the mobile app. Upgraded to 4 stars so much better than the junky app that preceded this. Please add face of finger print login to speed things up. So nice to be able to make transfers and deposit checks. Almost left to go to another bank because the app was so crummy
A) You have to ENROLL in mobile banking online FIRST before the app will work, that is why you are unable to login. B) This app is for their BANKING, not student loans. They make it very clear. I realize its silly of them not to have to have a student loan app but don't take it out on the banking app, its not its fault! The app is fine, does the basics. I think they could improve some things, for one being the ability to edit what transactions are, but it does enough to get by for now.
I am just shocked every time I log into the app and then remember it's not going to show me any of my activity, so I am going to have to open a browser and log into the website. Just forget it about this app, forget it. The only thing you would ever need it for would be to do mobile deposits where you have to snap pics of checks and upload. Everything else don't even both logging into the app, or at least try to train yourself to avoid it... I haven't been too successful remembering! :-l
App works very well. The only draw back is that you have to go online and accept the mobile banking policy and set it up. I just wish it would have told me that ahead of time. Also to the people complaining about their loans, the bank and student loans are two completely separate departments. Hence not having student loans on the banking app. Maybe you should look for a student loans app from the company.
This app is in serious need of updating. We need a much more friendly and intuitive user interface so that we can navigate through our account much more easier. It also needs a fingerprint or face recognition log in. If any sallie Mae developers are reading this, please, please, PLEASE give this app the attention it needs because it beats going on the browser and logging in with a user name and pass just to be able to check on your account(s).
Seemed a little odd as you have to enroll in mobile banking (which I thought was just SMS banking) before app will let you in. App complained about connection issues till I did that. No ability to transfer from/to external accounts but overall an ok app to check balances, transaction history. 4 stars as it's about as good as other bank apps... Nothing too fancy bit hood :)
So even if the app doesn't support access to your student loan account, a lot of people obviously (and rightfully) assume it would. After trying to log in several times (did not get any hints about having to activate mobile banking in a browser) I deleted the app. A little bit of context and information in the failed login screen would go a long way. Listen to your customers, Sallie Mae: it doesn't make sense to create an app that doesn't serve the majority of your customers... And if it doesn't, make it clearer.
This is pretty much bottom-of-the-barrel when it comes to bank managed apps. It doesn’t show me all of my Sallie Mae accounts, it’s security is weird, it’s functionality is very limited, and the whole thing feels old and crusty. I’d imagine that a bank is mostly about security and customer service, but this app just doesn’t feel that way. It’s a bad “face” for Sallie Mae. Hopefully they can eventually invest just a little more to make it what it deserves to be. The hard part is done. Now just sweep away the internal bureaucratic drama and make it prettier.
One more student requesting PLEASE ADD LOAN SUPPORT!
Just let me point out one little inconsistency. Of all of Sallimae customers, what age group is most likely to have an iPhone and want to do their banking with an iPhone? ANSWER Students! So, really, you choose to exclude them from your first iPhone banking app??? Oh but wait, it's probably because some bright office lackey thought to themselves, "we already have their money, so why build them an app, let's build an app to try to attract more banking customers. Your mistake is that all those students are going to get jobs soon and they're going to start banking. If you make them a great app that makes it really easy for them to pay their student loans, they'll want to have all their banking in the same place. Anyway, just some thoughts. I hope you add functionality for loan payment soon.
The app does exactly as it is supposed to do based on the description of the app. It is a very robust mobile banking app. It is not intended for student loans. You are able to check account balances, deposit checks, transfer money, and setup account alerts.
I was searching for Sallie Mae student loans in the App Store. Only Sallie Mae banking app comes up and is available. Student loans aren't cross tabbed with banking, so you can't log in to the app with your student loan credentials. There is no Sallie Mae student loan app. I understand why everyone's so frustrated. Bad search results in the App Store and no app from Sallie Mae anyways. I agree with other reviewers. With the amount of money Sallie Mae makes off of borrowers, you'd think they could turn out a simple balance and payment app.
I can't look at any transactions older then 5 weeks or so. I have some CDs on top of a savings account and it shows zero information about them like interest rate or even maturity date. It is unbelievable how useless this thing is. Like someone previously said about the only thing you'd consider keeping it for is mobile deposits. Must log in to full website for any info. I don't think their website is super great either but oh well, I guess functionality isn't their selling point.
It honestly doesn't even surprise me that I can't sign in with the Sallie Mae login that I use everyday and then when I look for help they are nowhere to be found. These people are unbelievable... GOD FORBID I fall a day behind on one of my $1,000 monthly payments... they send a swat team to my front door, but the day I need assistance from them, their 10 thousand person team of customer service reps (that was calling in threats the day before) all of the sudden decided to take a sick day... TYPICAL Sallie Mae - Par for the course. Doin great here boys, keep up the good work!
This was a poor business choice by Sallie Mae. It was shortsighted developing an app with the Sallie Mae name that doesn't allow you to pay your student loan. Although the app description says that this is for mobile banking, who would assume that? I don't have a bank account with Sallie Mae; so this app in its current state isn't very useful to me. I didn't even know they offered anything but student loans. I imagine most people think of Sallie Mae as only offering student loans.
It's as simple as any other banking app I have. I would like to see the ability to transfer to and from other institutions accounts after they have been linked online. I do like that you have the option to pay bills from here though.
One of my favorite features of Sallie Mae's banking accounts is the ability to transfer money to/from external accounts. That's what makes them a good online bank, combined with their good rates. But the mobile app can't do these transfers, which means it isn't good for much more than checking your balance--which you could set up Mint to do anyway. I didn't even bother to try a mobile deposit. The app is just lame. The interface is clunky and icons are overly large. The Preferences consist solely of setting your time zone. The Web site doesn't need your time zone. If the app needs it, why not ask iOS? To all those people who can't log in, be sure you have signed up for mobile banking on the Sallie Mae Web site. It works fine if you do that first.
For those complaining that it doesn't support student loans, maybe you should have been smart enough to read the description. Or just notice the name of the app is "Sallie Mae Banking" not "Sallie Mae Student Loans". You can tell this is still in version 1, very basic usage but does what I need it to.
Managing savings accounts on the go is easier than ever with the secure Sallie Mae® Banking mobile app. It gives you the flexibility of mobile check deposits, lets you view account balances and easily track your finances on the go. The Sallie Mae Banking mobile app gives you immediate access to your savings accounts with these features: • Deposit checks from your mobile device. (1) • Get account balances and view transaction history. • Monitor your account with customized text or email notifications: Before using the Sallie Mae Banking mobile app, you need to enroll online and create your username/password at banking.salliemae.com. (2) (1) e-deposit is limited to a $20,000.00 maximum monthly limit and no more than 10 e-deposits in a month. (2) Message and data rates may apply. For additional information visit salliemae.com/mobilebanking for program details as well as terms and conditions. Deposit products are offered through Sallie Mae Bank, Member FDIC.