This is the explanation provided if one needs to use the App to diagnosis a problem (Smart Care) “depending on the situation. 1. Turn the power off and on and then press the Smart Care button and hold for 3 seconds before 10 seconds is passed after turning the power on again. 2. If a problem occurs in the washing machine, immediately press the Smart Care button. For more information, refer to the user manual.” What !!!! Does Samsung have anyone technical who proof reads their instruction FYI The App crashes immediately when use in this function
I outfitted my house with all the newest appliances in 2013 that Samsung had to offer, the apps were glitchy at best. Recently I went to relook at the apps and found that they aren’t even available anymore for the models of appliances that I still own. They figure you’ll spend $25k on appliances then when they changes all the apps and make them obsolete then you will just rebuy all the appliances so you can use the new app they offer. Um no. These are the last Samsung products that I will buy. Over the years I’ve had many and they don’t support any of their earlier products. You can’t find the parts to fix them, you get no support at all. I would rather buy from any other company than this one, and let me tell you, my whole house is covered head to toe with their products. As each issue arises with each one, I replace it with a non Samsung brand. Just because a model is an older one shouldn’t mean that the company who made that model should abandon it. The products don’t last, then when you need to fix them the parts have become obsolete, then when you try to get support it’s a joke because there isn’t any. They just send you in circles instead of telling you they can’t help you.
So I spent over 20k decking my house out in all the “latest and greatest” Samsung smart appliances. I wish I had read these reviews first because literally none of it works I have a fridge, range, hood scoop vent, washer and dryer and nothing connects properly - I have 5 different Samsung apps all of which require accessible sign ins (almost every time I change screens) and I can’t get anything accept the driver to connect. The range temporarily from time to time but washer and dryer and hood vent never have waste of 25k
I was very impressed at how the app worked in combination with the customer service staff to resolve my problem without the need for a repairman. The app made the situation much easier to navigate.
Just for the record, I AM able to sucessfully connect my devices to both my washer and dryer. The app still gets only one star, as it works so poorly, it's frustrating. None of the controls actually work, and while the timer does display, it never alarms, regardless of the settings I choose. The one star is for what appears to be great potential. If only it did what it purports to. Did I mention it 'forgets' the WiFi connection on a regular basis?
The notifications never worked, but you go proactively monitor the progress of the washer and dryer cycles. Now they “updated” the app to not monitor at all. They completely removed the only useful part of the app. No other app they make connects to my washer and dryer. Never buy a “smart” washer and dryer from Samsung. They don’t give a rip about this part of their business.
I rarely write reviews, especially negative ones, but this one deserves it. Pairing the washer and dryer is quite a process and once it’s done it says “[appliance] power off or smart connect disabled,”although I’m standing right in front of the appliance that is both on and has smart connect enabled. Haven’t been able to get passed that so I can’t even speak to any functions it is supposed to have. FYI: I’m very tech savvy so this isn’t a user error.
Having to carry my iDevice up to the washing room to activate the "Smart Control" button on the washer or dryer is stupid. Samsung doesn't get it. The device is useless for a gas dryer -- it is monitor-only, which makes no sense for indoor use. What could I possibly do with this app that I couldn't do 50 feet from here at the dryer's front panel? Blow the house up? Maybe someone at Samsung will get a clue and make the app have some useful functionality.
I’m only giving this a one star because I wish you could use it like the Smart things app. My laundry is in my basement so it would be nice to know when my washer is done without having to go down to check or set an alarm. I like the smart things app because it tells me when my fridge door is opened and closed. I just wish this one was the same.
Loved my washing machine until their employees were sent to change washer top as it was said to be able to come loose and cause bodily harm..... now everytime I wash a load of clothes they come out with trash particles on them..... tried to send pictures of items but unable to contact Samsung..... why couldn’t they have sent experienced people..never had that problem before......now can’t even send my review.........
The app in iPhone X appears to be bad design and graphics and fonts merged together I was unable to read it clearly. The app has less information as an app than manual ( that’s also a problem ) the product has no specific details so you can connect the device with. Mostly elementary mistakes in design that appears to be such low quality of design and money wasted.
I called support as soon as I got the washer Sept 6 ,2017 but no reply at all since my multiple attempts except a chat session which resulted in rebooting the machine and following instructions that were in the handbook as if I didn’t try that. Issue is still not resolved and dealing with horrible support for all of their devices including their cellphones is not fun. Do not buy. Go for anything else. Not worth it.
For a company that makes electronics, this app is incredibly bad. It honestly looks like they hired someone with no experience and completed it in an afternoon. It might not be such a big deal if the manual that came with the machines were useful, but it relies on the use of this app to answer questions which is obviously the incorrect thing to do
Samsung products are complete trash!!! Will never buy another product made by this company. The smart care is a joke after 4 years there’s no support for the appliances washer/dryer I purchased. Here I am looking to have to replace the trash appliances I wasted my hard earned money buying 4 years ago! Lasted 4 years!!! Really Samsung!!
I saw the other reviews and figured hey maybe I can still try it out. Nope. Complete waste of my time. I have a fairly new model washer and the app doesn't work with it at all. It won't even allow me to connect because it says to "download the Samsung Smart Home app"; which my washer isn't compatible with. PLEASE FIX THIS SAMSUNG, this is what's making consumers not want your products. It's ridiculous.
It’s doesn’t connect but the self-diagnostics works
They connecting is bull and the self diagnostic work kinda. When u line it up to the green and red , the app gives up and just shows a picture if that’s what’s on the washer . If they just had the different emotions that indicated how the washer is on the manual, that would have been way better.
You would get more use out of the app if it had a fake aquarium as its feature. This is just bad design. It will not connect to the wifi, even though my model does have the connectivity. The app support is no help as well. It is a useless app.
This app is so poorly designed. Looks like it has never been updated since the 2000s. Doesn’t connect properly and is a total waste once you do get it connected after 15+ try’s. Washer and dryer are amazing but the app is 1 star.
This app works about as good as my new dryer. Both are broken. If the app isn’t ready for prime time, just pull it and fix it. Virtually everyone has problems with this app. Please fix it and also please make better products. Thx.
I have three Samsung appliances at any given time at least one of them is not working. And worst if you call costumer care the first thing they want is a credit card number. Worst customer care ever.
Genuinely surprised at how advanced Samsung can be as a developer but how lacking they can be in software. Their app is garbage, simply describing the exact same thing as the Washer and Dryer manuals say themself. They skimp on putting ANY tech in the washer and dryer screen, and expect you connect it with a poopy stinky app like this, good luck.
Terrible: could not figure out how to rate less than one
Completely worthless. What would be nice? Finding the appliance. If that worked, then a notification that you've forgotten to move clothes to the dryer.
This is my 2nd Samsung washer & dryer. My clothes are very clean & whites are white. Use sanitizer for whites & heavy for dirty jeans. I use best laundry detergent Persil ... never bleach For white I use an extra Pod with detergent. Love my clean clothes
Not working and the instructions are TERRIBLE! The instructions in the manual, also not helpful. When you click "app support" it takes you to a site that's in Japanese with no prompt to select language.
This App is terribly designed it does NOT work as the devices keep needing to be re paired to the software . I hope samsung took the team that designed this behind a barn and shot them . HORRIBLE brand experience.
This app doesn’t even deserve 1 star or even half it doesn’t have my country and takes way to long to load to if you live in North America don’t download this app
Useless app! Paid $29 each for washer/dryer USB sticks and nothing works. Thought this was a way to monitor or. I trip appliances. It is not. Also has vague & confusing setup instructions. Stop selling it, or fix it!!
It didn’t work a year ago and it doesn’t work now. Samsung, you are doing your patrons a huge disfavor by continuing to offer an app that fails on all levels. Fix it or get rid of it.
This is absolutely worthless. This app does nothing. Washer and dryer are fine. The addition of WiFi and an app wasn’t thought out. Does not work at all.
Need to integrate smart dryers to work with IFTTT like most other Samsung smart appliances. Paid lots of $$$ to get smart devices from Samsung, to find out their apps are useless and not all products support IFTTT!
This only redirects you to the Samsung Smart Home app, which DOES NOT WORK! I tried repeatedly to connect my new Samsung flex washer to my iphone 8, and it NEVER would connect!
■ What is the Smart Washer App? The Smart Washer App supports 'Smart Check' function that helps you to take action when an error occurs in your washer. It recognizes an error code in Samsung washer display and informs how to take action. ■ Supported Washer Models: - Check the Smart Check mark in the control panel and the information about them in the user manual. - The "Smart Check" may be represented as "Smart Care" depending on the language. ■ Please check these items before using the Smart Washer App! - External light may cause the camera recognition function to be incorrect. Adjust the focus and angle properly for the auto camera recognition to operate correctly. - Check the supported washer and smart phone models. (Other models are not guaranteed that they will operate normally.) - Depending on the font you have set in your mobile phone, Application's screen may look different.
