This is the explanation provided if one needs to use the App to diagnosis a problem (Smart Care) “depending on the situation. 1. Turn the power off and on and then press the Smart Care button and hold for 3 seconds before 10 seconds is passed after turning the power on again. 2. If a problem occurs in the washing machine, immediately press the Smart Care button. For more information, refer to the user manual.” What !!!! Does Samsung have anyone technical who proof reads their instruction FYI The App crashes immediately when use in this function

5 years ago, jameshunt_

Wasted money on these appliances

So I spent over 20k decking my house out in all the “latest and greatest” Samsung smart appliances. I wish I had read these reviews first because literally none of it works I have a fridge, range, hood scoop vent, washer and dryer and nothing connects properly - I have 5 different Samsung apps all of which require accessible sign ins (almost every time I change screens) and I can’t get anything accept the driver to connect. The range temporarily from time to time but washer and dryer and hood vent never have waste of 25k

2 years ago, cord100

Grateful for the app and their Pro team

I was very impressed at how the app worked in combination with the customer service staff to resolve my problem without the need for a repairman. The app made the situation much easier to navigate.

7 years ago, Owl Thomas

Pointless

Just for the record, I AM able to sucessfully connect my devices to both my washer and dryer. The app still gets only one star, as it works so poorly, it's frustrating. None of the controls actually work, and while the timer does display, it never alarms, regardless of the settings I choose. The one star is for what appears to be great potential. If only it did what it purports to. Did I mention it 'forgets' the WiFi connection on a regular basis?

2 years ago, John Gettler

Was terrible, now useless as of Dec 2021 update

The notifications never worked, but you go proactively monitor the progress of the washer and dryer cycles. Now they “updated” the app to not monitor at all. They completely removed the only useful part of the app. No other app they make connects to my washer and dryer. Never buy a “smart” washer and dryer from Samsung. They don’t give a rip about this part of their business.

5 years ago, TresJolie214

Useless

I rarely write reviews, especially negative ones, but this one deserves it. Pairing the washer and dryer is quite a process and once it’s done it says “[appliance] power off or smart connect disabled,”although I’m standing right in front of the appliance that is both on and has smart connect enabled. Haven’t been able to get passed that so I can’t even speak to any functions it is supposed to have. FYI: I’m very tech savvy so this isn’t a user error.

7 years ago, Mister CCC

Essentially useless

Having to carry my iDevice up to the washing room to activate the "Smart Control" button on the washer or dryer is stupid. Samsung doesn't get it. The device is useless for a gas dryer -- it is monitor-only, which makes no sense for indoor use. What could I possibly do with this app that I couldn't do 50 feet from here at the dryer's front panel? Blow the house up? Maybe someone at Samsung will get a clue and make the app have some useful functionality.

3 years ago, everytime....time

Washer

Loved my washing machine until their employees were sent to change washer top as it was said to be able to come loose and cause bodily harm..... now everytime I wash a load of clothes they come out with trash particles on them..... tried to send pictures of items but unable to contact Samsung..... why couldn’t they have sent experienced people..never had that problem before......now can’t even send my review.........

3 years ago, Baratian

Display problems

The app in iPhone X appears to be bad design and graphics and fonts merged together I was unable to read it clearly. The app has less information as an app than manual ( that’s also a problem ) the product has no specific details so you can connect the device with. Mostly elementary mistakes in design that appears to be such low quality of design and money wasted.

6 years ago, Masterbrater

Does not connect to washer at all.

I called support as soon as I got the washer Sept 6 ,2017 but no reply at all since my multiple attempts except a chat session which resulted in rebooting the machine and following instructions that were in the handbook as if I didn’t try that. Issue is still not resolved and dealing with horrible support for all of their devices including their cellphones is not fun. Do not buy. Go for anything else. Not worth it.

1 year ago, Dmitchthemitch

Impressive how bad it is

For a company that makes electronics, this app is incredibly bad. It honestly looks like they hired someone with no experience and completed it in an afternoon. It might not be such a big deal if the manual that came with the machines were useful, but it relies on the use of this app to answer questions which is obviously the incorrect thing to do

6 years ago, Satanbagel

Wow yeah

I saw the other reviews and figured hey maybe I can still try it out. Nope. Complete waste of my time. I have a fairly new model washer and the app doesn't work with it at all. It won't even allow me to connect because it says to "download the Samsung Smart Home app"; which my washer isn't compatible with. PLEASE FIX THIS SAMSUNG, this is what's making consumers not want your products. It's ridiculous.

4 years ago, Rosaura Canales

It’s doesn’t connect but the self-diagnostics works

They connecting is bull and the self diagnostic work kinda. When u line it up to the green and red , the app gives up and just shows a picture if that’s what’s on the washer . If they just had the different emotions that indicated how the washer is on the manual, that would have been way better.

7 years ago, Drocks361

Of zero stars were possible...

You would get more use out of the app if it had a fake aquarium as its feature. This is just bad design. It will not connect to the wifi, even though my model does have the connectivity. The app support is no help as well. It is a useless app.

10 months ago, jackfalling

What a waste

This app is so poorly designed. Looks like it has never been updated since the 2000s. Doesn’t connect properly and is a total waste once you do get it connected after 15+ try’s. Washer and dryer are amazing but the app is 1 star.

2 years ago, Joey Joe Joe Jr. Shabadoo

Samsung please read!

This app works about as good as my new dryer. Both are broken. If the app isn’t ready for prime time, just pull it and fix it. Virtually everyone has problems with this app. Please fix it and also please make better products. Thx.

1 year ago, andersken

Smart dryer

I have three Samsung appliances at any given time at least one of them is not working. And worst if you call costumer care the first thing they want is a credit card number. Worst customer care ever.

3 years ago, Ihatewastingmoney

I’m surprised.

Genuinely surprised at how advanced Samsung can be as a developer but how lacking they can be in software. Their app is garbage, simply describing the exact same thing as the Washer and Dryer manuals say themself. They skimp on putting ANY tech in the washer and dryer screen, and expect you connect it with a poopy stinky app like this, good luck.

7 years ago, Wyhhsgsg

Terrible: could not figure out how to rate less than one

Completely worthless. What would be nice? Finding the appliance. If that worked, then a notification that you've forgotten to move clothes to the dryer.

3 years ago, fish margie

Great washer

This is my 2nd Samsung washer & dryer. My clothes are very clean & whites are white. Use sanitizer for whites & heavy for dirty jeans. I use best laundry detergent Persil ... never bleach For white I use an extra Pod with detergent. Love my clean clothes

4 years ago, Kevinengle2000

Will not connect at all

Makes you sign in every time you change screens even if you check stay signed in this app is absolutely worthless

2 years ago, Bjg6a1

Awful.. update now makes previously working washer and dryer useless.

Read all the one star reviews. The app fails on all levels (as it doesn't work)

7 years ago, McPrib

Nope, nope and nope

Not working and the instructions are TERRIBLE! The instructions in the manual, also not helpful. When you click "app support" it takes you to a site that's in Japanese with no prompt to select language.

6 years ago, Arjun12

Worst App I have ever used

This App is terribly designed it does NOT work as the devices keep needing to be re paired to the software . I hope samsung took the team that designed this behind a barn and shot them . HORRIBLE brand experience.

3 years ago, Vees1128

0 stars

This app doesn’t even deserve 1 star or even half it doesn’t have my country and takes way to long to load to if you live in North America don’t download this app

7 years ago, SkipnAlaska

A good reason NOT to buy Samsung Washer!

Useless app! Paid $29 each for washer/dryer USB sticks and nothing works. Thought this was a way to monitor or. I trip appliances. It is not. Also has vague & confusing setup instructions. Stop selling it, or fix it!!

4 years ago, 哈哈哈12345abc

Can’t connect at all!!! wast your time

I tried to connect with my washer and dryer, but they both not working at all, why you designed it but it’s not working at all! Waste my time.

2 years ago, BaDad64

GARBAGE!

App won’t find washer or dryer & both are connected to Wi-if as indicated by status screens & updates having been downloaded to both machines!

6 years ago, Cape Fear Student

Nope

It didn’t work a year ago and it doesn’t work now. Samsung, you are doing your patrons a huge disfavor by continuing to offer an app that fails on all levels. Fix it or get rid of it.

6 years ago, Jb3433

Can’t give 0 stars

This is absolutely worthless. This app does nothing. Washer and dryer are fine. The addition of WiFi and an app wasn’t thought out. Does not work at all.

4 years ago, Vrtsy77

What a waste

Samsung, shame! Returned the devices. Ridiculous you have to pay extra for them anyway. Too much hassle trying to connect.

9 months ago, purduealum18

App doesn’t work!

App doesn’t work and the washer is terrible. Would not recommend product.

11 months ago, snackpact

Worthless

1star isn’t low enough. I’ve had washer and dryer over ten years. The smart part has NEVER worked

5 years ago, pbrain9999

IFTTT not fully supported!!!

Need to integrate smart dryers to work with IFTTT like most other Samsung smart appliances. Paid lots of $$$ to get smart devices from Samsung, to find out their apps are useless and not all products support IFTTT!

2 years ago, BsAppHaHa

Smart care? Really???

The functionality is so lame that they would rather not mention it.

4 years ago, unkone

Delete this app off the store

After following directions in manual to download this app, nothing worked at all. What’s the point?

3 years ago, kiwi?

Doesn’t work

Can’t set up the appliance using iOS 14.2 even after connecting to the SMARTWASHER access point as instructed. The app just doesn’t work at all.

3 years ago, Hereswhathappened

Useless! Buy a different product that supports WIFI

Dear lord, what good is a product who’s internal WIFI can’t reach 20 feet? Worthless app! I needed this, too!

5 years ago, Sir Findog

NO! STOP!

This only redirects you to the Samsung Smart Home app, which DOES NOT WORK! I tried repeatedly to connect my new Samsung flex washer to my iphone 8, and it NEVER would connect!

7 years ago, A List preferred meister

Can't get connected to wifi is model WA48J7700AW supported? The manual says it is

Can't get the AP mode on the washer The manual it came with says it is capable

7 months ago, Charlie In KY

Good luck

If you’re lucky, maybe. I had ZERO help by using this for clothes dryer problem.

7 years ago, TriniMagz

A waste

Terrible. Doesn't work. Couldn't even connect washer and dryer to my phone.

2 years ago, @paxperscientiam

Worthless

Samsung should really notify buyers of their laundry machines that the companion app does not work. What a load!

6 years ago, shadysbackhibyeokayhahahahaBAM

Why

Didn't even use it and already knew it was bad. Totally banning Samsung from my Minecraft server >:(

6 years ago, jorval64

it does not work.

It is the worst application that exists, it only creates problems for customers.

9 months ago, Texas asrose

Won’t connect to iPhone 13

Can’t get app to connect. Please Fix.

6 years ago, Stepfdray

Complicated

Just saying I hate the product

6 years ago, Zorbagrk

Phone App

Why even download the “Smart” phone app when it’s excessively stupid???

6 years ago, Smash64433267

Horrible

Horrible instructions. Won't connect to internet. No AP!!

6 years ago, philfro

Don't bother

No apparent way to get an iOS notification at end of washer or dyer cycle.

Description

■ What is the Smart Washer App? The Smart Washer App supports 'Smart Check' function that helps you to take action when an error occurs in your washer. It recognizes an error code in Samsung washer display and informs how to take action. ■ Supported Washer Models: - Check the Smart Check mark in the control panel and the information about them in the user manual. - The "Smart Check" may be represented as "Smart Care" depending on the language. ■ Please check these items before using the Smart Washer App! - External light may cause the camera recognition function to be incorrect. Adjust the focus and angle properly for the auto camera recognition to operate correctly. - Check the supported washer and smart phone models. (Other models are not guaranteed that they will operate normally.) - Depending on the font you have set in your mobile phone, Application's screen may look different.

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