I’ve never had any issues banking with Santander. As an international students, although in the beginning was a bit difficult choosing the right financial intermediaries, I’d recommend Santander as it’s easy to open account and start the service promptly without any hassle.
Previous iterations had a way to know how much you have spent during the week or you could just ask the voice assistant. Both now both them are gone and I honestly used them a lot because I always like to know how much I'm spending. Bring one of these two features back please. And btw, checking account details have changed location or removed? Add some guide whenever you move things around and it's not easily accessible. This app makes me think too much that bad UI.
Your customer support is insane. I don’t even have energy to be angry, you drained it all out. I can’t access my money for 2 years!!!! only because I moved out of the UK. Every time I call you, you give me new information, steps and actions I need to take in order to simply log in to my account. Countless hours and money (because I’m calling from abroad) are wasted!!!! I’ve never seen a company that’s so NOT client orientated. I wish you can change it, otherwise go bankrupt because it’s inhumane to put a person through that.
I’ve loaded the new app and upgrades but I cannot see payees and pay bills now. When accessing the payee page my screen freezes and the payee’s page is blank. No matter what I do I can’t get it to sort out. Please push a fix in the next upgrade.
Easy and efficient, thanks. But on the desktop site, I like being able to search for specific amounts that entered my account on specific dates. I can’t find that option on the app.
If you need to make a transfer (for example to make a withdrawal from a cash point) and the app goes “out-of-date” you are forced to wait and update the app. This has happened many times to me in situations where there is a poor internet connection. Very poor software design.
Most annoying thing is you can’t use other accounts anymore as you can only register one account per device. Ever thought of multiple people using an iPad?
This is the best bank app I have tried so far. It is fully native, very fast and very responsive. It works fast even in old phones like the iPhone 4. Other bank apps are just wrappers around a web page, this one instead seems like a real app. And it is available in all iTunes Store so no need to switch iTunes stores if you are having a student course abroad. Excellent!
I'm using this app very often, thanks for developing it. There is no way to contact developers drop the app, so I'll writ here. * Please let me replace your ultra secure three digit log on with Touch ID * Logging in requires 2 taps, should be only one * Its a good practice to add 1Password support * Bottom navigation bar is good * Contact us view is pointless, numbers are not selectable, on iPad at least (on iOS 8 I can dial any number with a single tap using my iPhone). * I'm paying for my account each month and I still have to look on ads inside of your app. You taking advantage of my screen unfairly, instead of showing my content you are promoting your own business interests.
I hate this new version of the app. Nothing useful added new. The UI has been overly complicated to require you to swipe to do anything. You have to click on the screen about twice as much to do tasks with the old version that took just one or two presses. For example to view transactions on my 3rd registered account on login I've to swipe twice then select, then select again just to get transactions. Old version, just one click on the summary after login to be taken to transactions. Doing transfers is the same. Terrible upgrade, more of a downgrade.
Have to register your device to use the new version of the app, fine except the code to register never seems to get sent to my phone (the number is definitely correct). So I can’t login anymore :(
Use Touch ID, Face ID or your Security Number to quickly access your accounts, including your mortgage. You can pay your bills, friends, and mobile contacts with ease. Business customer? Download our ‘Santander Mobile Business Banking’ app. Manage your accounts • Go paper-free and manage your settings. • View your statements and documents. • Use our 24/7 ‘Chat’ service to ask your banking questions. • See your running account balances and transaction history. • Check pending transactions for your current account and credit card. • Arrange mortgage overpayments or change to a new deal with us. • Report your credit or debit card as lost, stolen or damaged. • Freeze your Mastercard debit or credit card. • View your card PIN within the app. • Raise disputes for card transactions you don’t recognise. • Track the status of your raised disputes. • See information about your Santander products to help you make the most of your money. Quick, easy payments • Pay a Santander credit card using your Santander current account. • Make secure, fast payments. • Manage your Direct Debits and standing orders. • Deposit your cheques. • Use Touch ID, Face ID or your Security Number to authorise transactions made online, and consents with third-party providers. Your money, your way • Sign up to My Money Manager for insights and tips about your money. • Get cashback at top retailers with our reward platform. • See alerts you’ve set up to help keep you informed. • Set up ‘Quick Balance’ on your device’s Today View and see the balance of your chosen account. screen to see your chosen account balance. Before you start We’ll send a One Time Passcode to the mobile number that’s registered to your account. Once that’s done, it takes just a few minutes to get started with Mobile Banking. 1. Open the app and enter your Online Banking log on details 2. We’ll send you a One Time Passcode (OTP) by text message 3. Enter the code into the app to register your device 4. We’ll ask if you want to set up Touch ID or Face ID to log on And that’s it, you’re in. Be sure to allow ‘push notifications’ to get messages from us straight to your phone’s home screen. Remember … Never share a One Time Passcode (OTP) with another person. Not even a Santander employee. Never download software or let anyone log on to your computer or devices remotely following or during a cold call. Never enter your Online Banking details after clicking on a link in an email or text message. All interest and Retailer Offer rates within our App Store images are for visual purposes only and may not be indicative of our actual rates. (English language only) Santander Mobile Banking will not run on devices that have been jailbroken. Please make sure you have the latest Apple software on your phone so that our app runs smoothly. Your device will need to be running iOS version 13 or above to use this app. If you are unable to update to this version, please log on to Santander Online Banking to access your accounts. Apple, Touch ID and Face ID are trademarks of Apple Inc. registered in the US and other countries. App store is a service mark of Apple Inc. Santander UK plc. Registered Office: 2 Triton Square, Regent's Place, London, NW1 3AN, United Kingdom. Registered Number 2294747. Registered in England and Wales. www.santander.co.uk. Telephone 0800 389 7000. Calls may be recorded or monitored. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Our Financial Services Register number is 106054. You can check this on the Financial Services Register by visiting the FCA’s website www.fca.org.uk/register. Santander and the flame logo are registered trademarks.
