You cannot look up your bank account numbers, even when you log in, nor routing numbers. Maybe the latter is possible but I can’t find it. I need a new card sometimes (when my magnetic stripe goes bad) but I can find no place on the app to request a new card. If you need checks, same problem. There is no way I can find to order and pay for them. You can’t set up a biometric device if you follow instructions as you log into the app. Recently our biometric ID stopped working. It told me you to do it by going to Profile -> Profile Settings -> Biometric Device to set up. Luckily I finally found I could do it under Authorized Device Enrollment, not Biometric Device. The Help menu isn’t actually any help. It tells you a phone number to call for help—it doesn’t give app guidance/help/response to Qs, just a Customer Service number, so I guess I wait to call when the bank is open. Altogether, it is a great small-town bank with excellent in-person services, but unfortunately the app feels programmed in a way that reinforces the small-town bank theme.
Why did the camera stop taking automatic pictures when hovering over a check? In March it worked so well and as I got the check in focus the camera automatically took the picture. However, today I had to take the pic myself and it had to include so much of the surrounding area rather than just the check.
Too many non essential steps takes longer to load.
I was excited for the release of the updated app. So far it takes longer to load than the old app did. To check your transactions requires an additional step that is redundant and takes longer to load because of an extra landing page that is non essential. Transferring funds still is pretty easy. But I find myself having to log into the web browser because the mobile app wheel keeps spinning like it is still loading, however it looks like every thing is already loaded. I recommend SBSU to all my friends, but their app, not so much.
I can’t say how happy I am that I started banking with this company. State Bank of Southern Utah has always stepped up and made things easy. Their staff is great and cheerful and I have never had one complaint. So glad I moved from my other bank to State Bank of Southern Utah.
I can deposit a check the first time I try maybe 50% of the time. I get logged out after I take type first picture of the check or when I get both pictures taken and then deposit. Other than that (super frustrating issue) the app is handy, but the biggest reason I downloaded it was for the mobile deposit feature.
I love this, Bank! When we move down to Cedar city 20 years ago, I had had many problems with other banks in Salt Lake. But I have found That this Bank has been by far the best we have ever worked with in 57 years of marriage. I highly recommended it!
We enjoy the people at the Tropic branch so much. They are always cheerful and helpful. We also appreciate the watch over our accounts and feel safe with your banking system and the people. Merry Christmas to you all!!
Slow to switch between screens/menus. Worst issue is that you must wait for the unnecessary message "Scroll to view more content" to appear before making selections or it malfunctions (for me, if I don't wait for that message before selecting an account for mobile deposit, it doesn't allow me to proceed).
This app used to be a not so hot mess, and is now operational and seems to be working well. I have always loved SBSU, but the weak spot was the mobile technology. Maybe that is fixed now… let’s hope.
Since the new update of this app I have to call every time I need to login. For some reason every time I login then log out it locks me out of my account. I have reset the password deleted the app and re downloaded it and it still won’t let me in. It isn’t because my password is incorrect for I keep it written down every time I reset it. I do need this fixed because it is important to be able to view my finances and pay bills.
As a very small stockholder, State Bank of Southern Utah is my bank. I own at least one brick. I enjoy the service that I receive and the good people that to me are the face of this home town bank. Thanks.
This new version isn’t as user friendly and easy to understand. I find myself dreading getting on the app unlike how I used to feel using the SBSU APP.
The online app for deposits is helpful, but seems to be very slow applying the money to the account for use. That’s compared to other institutions where I bank.
Has some bugs that need some attention, have to log in several times due to a spinning icon, trying to look back through account history could be much simpler and less jumbled up.
Literally the worst app ever made. Better enroll your face or you’ll be locked out every time you login and have to call the number that doesn’t always have a rep. Very laggy. Basically just the mobile site branded as an app. Just terrible. The developers should be fired immediately.
I can not see my payroll check numbers without going to two different screens to see a picture of the check. Then it kicks you back to the start of your transactions. Please add the check numbers.
State Bank of Southern Utah is the epitome of what banking should be. No matter what I go to them with them handle it quickly, professionally and courteously.
The new online banking is horrible! We have problems logging in every time and usually have to call to get help to reset. We just dislike the new site and the way it is set up. It should be this big of a pain to use. Really miss the old set up!!!
Way too sluggish. It is very clearly a managed web browser, disguised as an application that doesn’t ever work. Bank is great, app is terrible. If it is someone’s job to manage this app fire them otherwise you should be hiring someone full-time
Much less convenient and cumbersome. Many more steps for something that was simple. Not really intuitive. A real downgrade for user from last account. It may fix something for the bank side but for the hands on experience it’s not appreciated.
This app always locks me out of my account and even after getting help and resetting my boss sword it still continues to do it. If you can’t get a good app for a bank then it’s not worth using that bank. Considering switching
We’ve had soooo many problems since the “upgraded” app was rolled out. Frustrating to use, locks us out frequently, never experienced issues prior to the new app.
The SBSU Mobile App allows you to conduct your banking on the go. Features: -Check Balances -Zelle® -View Credit Score -Deposit Checks -Bill Pay -Locate Branches -Locate ATMs -Set Alerts -Quick Transfers -and more.
