SBW

SBW isn’t a massive bank, like some out there, and I don’t expect their app to have all the features that something like Bank of America would. Still, this works, and it’s reliable. The addition of Touch ID/Face ID was a huge improvement, and allows me to do just about everything quickly and easily. Once again, SBW shows why they are rated so highly: quality products that do what they should.

I’ve had my account for many years and I don’t believe I will be leaving the bank anytime soon. I am so appreciative of the fact during the holidays I received a call from their fraud department. They called kind of thinking it was silly to call, the branch that called knew me. They said “ I am pretty sure you are not in Russia, but I need to ask if you are in Russia trying to make $1,268 purchase in a department store? “ I was astounded and I was at home locally. That is just an example of them actually looking out for their customers. I’ve never had a bank look out for my accounts like SBW.

I have always loved everything about SBW, and when their App came out I was all in. Later came their Mobile Check Deposit (they were a little late to that party but got there), and once again are THE PERFECT BANK. I moved to FL for 2 years and refused to change banks even then! That’s how much I love this bank and how easy it was to manage my accounts online through their App.

It is very convenient to have this App on my phone so I can check my balance, see the checks, payments or deposits in real time whenever I need to. Savings Bank of Walpole is a wonderful community bank with all the latest features and up to date protection needed by users. Very happy with the app and the bank!

I enjoy the convenience of the app but and this is a big BUT it will ghosts between checking and savings switching places without the user realizing it. I was charged a fee due to low finances. I had added money the day before but didn’t realize that my accounts switched places. Therefore adding to my savings instead of my checking. It should ask if I want to swap places. my fee was returned but the app still has not been fixed.

I use this app to monitor my account daily. It’s very useful, and not flashy. I started using this app before a lot of the newer features were added so that took some technical assistance, but their team was able to help me rather quickly, so I’m pretty content with it. It’s simple, legible, and effective.

This app has made tracking my finances a breeze. It’s simple straight forward and easy to set up. The layout is easy to understand and it’s made keeping track of my spending far easier then a account book

It seems to work when it feels like it. I can go weeks where it uses the first photos I take of the check with no issues. Then all of the sudden it takes up to 5 of 6 tries to get it to accept the check image. I have the same lighting and background every time so I’m not sure why the problem. Mobile deposit is 99% of the reason I use the app so it’s a big deal for me.

Love the app. I’ve had them as a bank my entire life and the online banking and app make it easy for me to keep my accounts with them even when I’m moving around from place to place or even out of state sometimes

I am blind and I use voiceover on my iPhone to access my screen. This app works fairly well except I am not able to deposit a check because that feature will not work on VoiceOver is turned on and of course if I turn voiceover off I can’t see the screen. Otherwise this app works very well with accessibility features.

Since I’ve had my account at savings bank of Walpole. I have help so much more secure that my money is being handled properly in the bank. Thank you for all your hard work and keep up the great job. Sincerely, Melissa Meighy

- I can see written check images!! And I can customize tagging all items. Transfers are a breeze. Best of all when I do have a problem the telephone service is fantastic. Thank you!

This app does everything I need it to, and then some! I wish I could open new accounts from it? But I understand having to be in person to do all the verification stuff. Definitely get this app if you’re a SBW patron!

App is ready to use and accurate. Can check balances, pay bills, transfer money, etc., all easily. Highly recommend this bank and this app.

The website alone is often slow to get into, but with the app I can use faceid to get in and check my balance and transactions swiftly. The user interface is a bit bland but functional.

This app is one of the best that I have. It is intuitive and gets everything done that I need doing. I truly love using it, unfortunately for SBW though - it keeps me out of the bank.

Very easy and simple to use, everything explains itself and just makes sense. The app is fast and I can do everything I need to do with my money, and if I need help I can talk to REAL person.

Using this app on my cell phone is much much easier than accessing my account information on my laptop. Checking activity and making transfers are very easy.

mobile check deposit is constantly an issue and returning error messages. Have to deposit checks at the bank still. Company needs to develop a better way for checks to be deposited without issue. It’s 2021!

Use it for my business, never had a problem and the customer service in the bank branches is always 10/10 as well.

You would never know this is a local bank from this app’s professional and streamlined interface. Great security, ease of use (including Face ID comparability for registered devices), intuitive functionality... great job everyone!

The app is dons behind others with features - it absolutely must have an auto pay feature so we can set up monthly payments without having to remember to pay - other banks also have a feature that will pull copies of bills/invoices from sites - electric - credit cards etc It’s very basic

Exceptional customer service, local, and convenient bank. The app is intuitive, user friendly, and quicker thank other credit card and bank apps.

This app is wonderful because it is so easy to use and so convenient. I just snap a photo of the front and back of the check, and it is deposited into the account I choose! Now you can bank in your pajamas! 😉

You can check balances of related accounts, transfer funds between accounts, see charges and deposits immediately. Saves me stress of “Did this go through yet?”

This app has everything I want is easy to use and thank you for changing the way we delete payees!

Makes baking on the go so easy and efficient. Even when there was no app it was extremely helpful to know my account balance and transfer money on the go. Thanks for making it easy SBW 😎👍🏼

Your app is not user friendly for setting up outside accounts to make quick loan payments. I’ve tried militiamen times to connect my checking account to the app so I can make my boat loan payments and still have to mail checks.

It’s ok. I’ve seen better app results for mobile deposit, auto focus on check and such. Your app keeps improving so will eventually get to level of large banks. On plus side, if you have an issue and call, you almost always get a real human or fast call back!

I love this app. It makes doing my banking so much easier and it allows me to see what’s going on anytime day or night. It’s very easy to use and understand.

I opened up my first savings account when I was 10 still there I love everyone that works there they’re like family.

Good app and I really like how the balance shows with each transaction. Recent update was good and finding things easier as I use.

Why no fingerprint or facial recognition capability? Every time I log in I have to re-register my device(s) no matter how many times I have done it before. Two level bill pay (basic and separate bill pay site) system is hassle...added time and clicks.

Simple and intuitive. Easier than checking out at some supermarkets.

Love using this app! Easy to use always lets me check my balances and transactions. If u have a SBW account I definitely recommend using this app!

Never any problems, everyone is friendly

It is so convenient to have access to my accounts online!

Great bank and great people. The app works well and if you ask a question you get a response in a day or two depending when you asked it. Great service

Really like how easy it is to make a mobile deposit.

Overall it’s great. However the last week there’s an error message when trying to access “loan payments” from the main menu

I love everything about SBW. I have been a customer for over 30 years. This is the epitome of a caring, responsive local bank. Everyone who works there is competent, knowledgeable and helpful.

Love the ability to check my bank accts at anytime and have immediate transfers from one account to another

Works great when it’s operational! It seems the only time I ever try to use it though it’s when it’s glitchy. But all usually gets smooth out.

Great people, great service. What more could you ask for. The app is super easy to work and understand. I just love everything about Savings Bank of Walpole

Much faster

Account numbers are not readily available and app is not very intuitive/user friendly. Basically a interface for the web portal, which has the same issues.

It’s so easy to manage my accounts and I was even able to start a cd with ease!

Easy to use and the local branch staff were quick to answer all my questions accurately.

Everything about this bank is wonderful. Dealing with them for anything is so pleasant, the rest of the world should take note & follow their lead. Raena B

Seeing cancelled checks and being able to view more detail of transactions.