I stopped in with my 9 year old grand daughter & my 6 year old grand son to buy them some winter gear for school. The gentleman that helped us was STELLAR! He got down on their eye level to talk to them both, measured their feet for boots, helped them in their decision on coats, snow pants, gloves, gave them high fives & let them know they were important in helping him help them. We played a little basketball in the arcade, shopped the candy section & picked out some goodies & headed out the door with the finest shopping day EVER!!! You all rock at what you do & this is where life & shopping are all smiles:) I wish I knew the name of the guy that helped us but unfortunately I don’t. I would love to give him credit for a job well done. God knows who he is so May he be blessed this new year ahead.
So disappointed in the customer service and customer loyalty from Scheels. Or should I say the lack there of. A couple months ago I was having payment issues with my Scheels Outdoors rewards card. My monthly payment was getting returned. After several calls and several other payment attempts where their customer service only advice was to try again I finally get an agent who listened to why I was calling and was able to help me fix the issue and witchin seconds it was fixed and a final payment was made. By this time Scheels (Colorado Springs, CO) reported that I missed my November payment (not accurate). This report has hit my credit for more than 70 points and Scheels (Johnstown, CO) refuses to fix or help with the isssue even though each of the customer service reps as agreed that the issue was not my fault and agreed that it should fine fixed. The payment reported missed was in November and my payment that was finally fixed and accepted was in November. I am completely disappointed because I love the Scheels store and they do not seem to reciprocate when it comes to their customers.
I have a company Mastercard I haven’t used in years thanks to the Scheels Visa!! I’ve had a Scheels card for 10+ years! The service and perks are impeccable! I travel out of state for work quite often and as soon as I use my card in another state I get a text or an email for fraud prevention. Wonderful service. I receive gift cards for my use of the card that you can also use to pay against your statement. It’s a win win! Almost everyone in my company has one!!
Had $4700 limit. Able to pay my bills and have good savings. Limit was reduced to $2000 and now I keep getting many emails to buy things from store and use my card. But wow no available credit. I loved that you gave me a chance with high limit but was disappointed when you reduced my limit. Thank you very much. I’m not saying it does not meet my standard. I do love the card and it’s benefits. But can we reduce the email notices to buy from you. Maybe when we pay down the cards we can get back to original limit. Then I won’t mind the ads to buy things. Thank you for getting back with me. Thank you for your response back to me I really appreciate this communication between us.
We enjoy and love the benefits that our card has to offer we tell our family and friends about the Scheels credit card and how much we like having it and how it’s a perfect pick for us for our first credit card we recommend everyone to get a Scheels card!!!
I needed to update the routing number on my account and nowhere in the system. Does it allow me to see what the routing number is so I proceeded to call your customer service and after three hours on the phone off and on I still am at square one, not knowing if I have the right routing number on my payment supposedly, they have deleted it however, I followed all of their instructions and deleted the lovely app and then reloaded it, and my payment information is still in there, which I have no way of knowing if it is correct or not, so your system stinks that you are not allowed to see the routing number of your payment to know if it is correct that is why you got one star
It WOULD be a great app, had it not been for the fact that the app has a pop up ad for the Scheels store app that makes it impossible to use, because you can't exit/close the ad (it just covers the screen and stays there, and nothing you do makes it go away). Word of advice to everyone else: don't bother with the app, just log in from your computer and set up autopay. That's a-lot better than having to lose your mind trying to fix this app. Without the pop up ad that makes this app impossible to use, it WOULD be a great app, tbh. Hopefully the software engineers that work for Scheels can fix this soon before this app truly dies.
Every time I try to log in to the scheel’s visa app, I receive a pop up ad for the Scheel’s app. It will not close when I tap the x on the upper right hand corner. I have to hold my finger on it and tap it several times to get it to close so I can access the Visa app and manage my account. This happens EVERY time and frustrates me more each time I access the app. Please remove the pop up ad! I have added that app and don’t like it nearly as much fro managing my account! The Visa app itself is very easy to use.
I like the app. We charge and pay it off asap. We don’t usually wait for a billing cycle cause the app lets me pay as we go which I love. I wish the app would track your points though. It’s annoying to have to log onto the website to see how many points you have.
I have reset my phone, my phone is up to date, I cannot make my payment on the app without an error message coming up and payment screen saying I have no accounts on file. I will try on a computer!
The whole app is very easy to use and is user friendly. I would definitely recommend to anyone looking for a card that has great customer service and a great working app
Just an average credit card app, nothin too fancy. However, it gets extremely annoying that the notification to get the Scheels app pops up every. Single. Time. You open this app and there’s no way to get rid of it. I have the Scheels app already as I’m sure 98% of people who have the Scheels credit card app do as well. Please fix this!!
I have the Capital one as well as this CC and this Visa is OK but not as feature rich as the Cap One card. Already been hacked once but that happens on all Cards but they are very slow to resolve issues as well.
My credit limit on this card was dropped from $7700 to $550 suddenly and without warning. My payment history on the account at the time was current. My credit score was hurt because ratio of debt load compared to credit limit increased.
Let me be clear. I love Scheels. I have spent thousands there. I finally agreed to get their credit card. I have had this credit card for some time now. I have never missed a payment. Payed it off once to zero, then used it some more. They have lowered my available credit twice now. I know it’s their right to do so as they see fit. I don’t care though. Once it’s paid off I’m done.
After the current update it just crashes and will not load anything. The previous versions have been flawless. Fix!!!! The most current version works great.
It’s been the easiest card/finance/mobile banking app I’ve used. I work at a rural community bank. I’d like to push our current product to be this user friendly.
Does everything I want, even saving my password. Almost deleted my account until I found the settings to establish a pin & then fingerprint logging. Awesome app. Setup could be a bit more intuitive.
For some unknown reason, my password on my phone app stopped working. I didn’t do anything to change it, but it stopped working and I just find that very frustrating in this day and age with all these passwords.!!!!
Adding one simple feature would bump this review up to 5 stars: The ability to search for a transaction by amount or title. Or at least sort by amount. Most other bank and card apps can do with it.
Since they changed the look and feel of the app a couple of weeks ago, it has been unusable. First I would have to completely close the app or dig for the option to use Face ID. Then Face ID stopped working and it wanted user and password to turn it back on (every time I opened the app). Now, it won’t work at all. Tells me to use the website! What’s the point of the app then? BROKEN
Every time I try to login it will tell you that I am using the wrong or incorrect password, even though it is the right one. Then when I try to reset my password it won’t send an email so I can change the password, although it can send me an email to tell me that I have been locked out of my account.
I was led to believe this card gave 0% interest on all purchases over $500 but that’s only to Scheels purchases. The return seems minimal for having another credit line open and I wish I didn’t open it. Just got a late fee of $29 for missing payment date which is my bad but in general I don’t suggest this card
Since the last iPhone update I have been unable to login and or make payments from my app , I’ve tried deleting app and reinstalling and now I can’t even log in , guess I’ll just call to make payments or close the card account !
Applied for card and got an i initial limit of $7,500. I was one day late on my first payment and my credit limit was dropped down to $2,000. I paid my payment along with the late fee but I wasn’t given a chance and my credit score suffered badly. I haven’t missed a payment since but I refuse to use the card.
This app is awful. Not sort filters, consistently says I did not enable face ID when I go to login. I’ll enable it and about the 3rd time I go to login it will say I never enabled it. Then you go to the website online and that’s about just as bad. Horrible support for card holders on app and online but good rewards.
I like the app it is handy, it sure would be nice to be able to make multiple payments at a time though, so that you could pay from two different accounts.
Had to Set up account via website because app would not go to enroll page...After enrollment each time log in is attempted it asks for the terms agreement then states unknown error. Have re-downloaded app several times and connected to different internet sources. Useless
Should just take this app down. “An unknown error occurred” is the only consistent action it performs. Clearly this has been an ongoing problem based upon the reviews. Appears Scheels has zero customer care commitment to put out a functional product. Love their stores, too bad this app is so abysmal. Tarnishes their brand to have this piece of useless junk flying the Scheels logo.
I have made my payment on time every month along as paying more then the minimum amount and you keep lowering my credit limit. Will you are doing this you are raising my card usage and that is dropping my credit score
Log in feature seems to have a glitch. I enable Touch ID, it works for a while, but then doesn’t load half the time and then I get a message that Touch ID is not enabled.
Previous versions have been amazing. Now nothing shows up when it loads whatsoever. No accounts attached anymore. Online site doesn’t work either. How are we supposed to manage our accounts? Calling takes forever
I just want to be able to see my balance and pay off my balance.... problem is every single time I login I get asked to download the Scheels app and I cannot get past this page.
Manage your Scheels Visa® credit card account anytime, from anywhere! With your Scheels Visa Mobile app you can: - Quickly access your account with Touch ID® - Check your account balance - View your statement and transaction history - Pay your credit card bill - Set up account related email alerts IT’S SECURE - Your security is always our top priority - Scheels Visa Mobile uses the same security that you use to access your account online IT’S SIMPLE - The Scheels Visa Mobile app is simple to use and understand - Your account information will fit your device’s screen and is easy to read and work with IT’S FREE - The Scheels Visa Mobile app is available at no cost to you - Your mobile carrier’s message and data rates may apply HOW TO GET STARTED Download the app now and enroll or log in with your Online username and password. Cards issued by First National Bank of Omaha (FNBO®), pursuant to a license from Visa U.S.A. Inc.
