I own an airbnb and and decided I needed a smart lock. I started with Kwikset as it saved us some money over the Schlage. It worked when it worked. I called tech support a bunch of times as it was alway dropping the wifi connection. They always said it was our wifi. I replaced the whole wifi router and added extenders in an 1100 sq foot house. It still failed and Kwikset never took responsibility. So I bought the Schlage. I have had it about a year and a half now. It just works!! Always!! I have another product that sends messages customers and also sends new lock codes to the Schlage lock that is unique for each customer. A couple of times I thought that software or the Schlage had failed. It turned out it was all me. The codes sent let guest check in on a certain day at a certain time. If I tell the guest they can check in early I have to remember to adjust the check in time. So the failure was me! I would say it’s the most reliable “smart” equipment I have ever owned and has relieved a lot of stress. In the end much less expense than the Kwikset.
I have a rental property where I installed the lock. I hired a locksmith to do the installation and he had to buy a special adaptor for my door. But then after it was installed, it took 24 hours to start working. I called my internet provider to add the 2G issue as it does not work on 5G. I live out of state. It worked well for about a month. Then it notified me that it lost connection. I called Schlage customer service on a Saturday. They are not open weekends. I called them Monday. They told me to log out and unistall the app to reset it. I installed it and logged back in. That did not fix the issue. After over week, my app is unable to re-connect to my lock remotely. The old codes I put it still work, except the temporary ones. I am unable to record the history of activity, add new codes, unlock and lock it, etc. I realize only after I bought this lock, that I cannot use it remotely. I have to physically be there to reset the app if it gets disconnected. That is a gamechanger and an expensive mistake. I pray Schlage adds this essential feature to their product so that I can keep using this lock. Then it would get 5 stars. Otherwise I will have to go back to my old lock which was unfortunately more reliable than this "smart lock."
Firstly, the app keeps getting better, it was minimal at first but now has schedules and a little more and thankfully tells you who/how the lock was activated (by the Schlage app only). I can’t believe more people haven’t used the app or bought the lock. Been over 2yrs and I haven’t even changed the AA batteries - still 36% battery. I use AppleTV and HomeKit, I tell my phone all the time to lock or check if it locked/unlocked. Works great with the iWatch and always responsive almost always within 5seconds the lock is activated. I have had a few issues here and there, no more than any other electronic device that’s works nearly flawless. I bought two more Sense locks for the other doors a year later. Quality built construction lock, just keep working on the app and I will continue to tell others this is a must buy tool for a smart home and a seamless way to monitor the locks throughout. The reviews are just outright user error, lack of patience, outdated phone/device, one even said it only works within 30’ because of BlueTooth - its WiFi.
Works as expected. Easy installation if the locks fit your door (it did mine). No hub needed is unique and reliable. It’s expensive currently at $300 - easy to use, anybody understands how to open and close it. Basic app now includes scheduling. My suggestions for the app developers are: 1- display battery % upfront (top screen) 2- display all locks in one screen if more than one lock is installed in one building - I have 3, and I swipe from screen to screen to monitor them 3- make it compatible with Airbnb so codes are setup automatically. Also finally it would be great to have a compatible door sensor, so one can make sure that the bolt is extended when the door is actually closed. currently, a door can show as “locked “ but the door can be wide open, open door with the bolt extended. With a compatible sensor, the sensor will show in the app … that will be great! Fingers crossed you implement these features soon :)
OMG I HAD A DIFFERENT DOORLOCK PRIOR and the set up to connect to wifi probably took 24 plus hours with multiple calls to tech support. It worked great for 21/2 -3 years and then refused to connect to my internet at all. No matter what. So read lots of reviews and researched. Found this lock by schledge and so far so good. Install was easy. I had a few hang ups because I connected to the lock with Apple home kit. So if you’re going to take advantage of connect anywhere go to the schledge app and connect that way first. I have not used it for long. But adding codes is a breeze. And can’t wait to use it from a distance and see if it all runs smoothly. The only thing so far is when you change batteries without the app you loose all info on saved passkeys. I’m sure with the app it will communicate with the lock and keep everything saved?? I sure hope so!! Have keys as a back up in a lock box outside. lol.
I’ve had the app and lock now for 4-1/2 years and it’s been pretty good. I like that you can setup access codes for different people, lock and unlock the doors with the Apple Home Kit integration, and I like the auto lock feature. What would make this app 5 stars could be a feature that could turn your auto lock feature back on when it was shut off. This could be accomplished by a prompt when it’s shut off asking “would you like to resume your auto lock setting after 1 minute………..2 hours……….or tomorrow?” The auto lock feature could also be manually programmed to resume at any time frame. The only other feature that would be needed is a low battery notification that would notify the user when the battery percentage falls below 20% and would continually notify you through notifications until the batteries were replaced. These Extra features would put this app over the top and I would easily give it five stars!!
Easy to install and has worked great since I’ve owned it. I estimate I’ve owed it for 9 months or so without any problems. I’ve changed the batteries once but that is no big deal in my opinion considering how often it’s used. The app told me the batteries were low and they are easy to change. My other locks are the same brand and I was easily able to rekey this lock to my existing key set. I wish I had switched to this type of lock years ago. I have two young kids and live in the northeast so weather can change frequently. Such a convenience to unlock from the car and the kids can get inside while I take groceries etc from the car and spare some wet weather. Plus for my wife to runs and can keep the keys at home. I think people who give this poor reviews may not fully understand what they’ve purchased. Glad I went with the WiFi version instead of the Bluetooth.
Would like to be able to schedule the time it locks or unlocks
We like the lock and being able to check the status and unlock/lock from the app. We have dogs, so this nice to give the neighbor kid access when we are gone to care for the dogs. My biggest suggestion and peeve with the lock: We wish there was a way to schedule the door with time of day to lock or unlock. It’s really annoying to have the only option to lock it after only a few seconds or minutes, especially since it is a door we use regularly throughout the day. It would be nice to set it to lock at specific times instead. We don’t use the auto lock delay because it is so annoying to have to unlock the door every time we go in or out. I will improve our rating if you add this feature!
(Version 4.1.9) Having the same button to toggle locked/unlocked can be problematic, as can having the majority of the screen act as the toggle button. I tried to swipe up to get to multitask mode to get into another app, and in the process ended up sending an unlock command to the door. Thankfully I was at home and heard it unlock itself, but if I had been away from home, it may have left my door unlocked without my knowledge. Also, if the app is still open and processing a command when you lock the phone, a command may be sent, then upon unlocking the phone, the app may send a repeat command, which again can be problematic if the app inadvertently sends a second unlock command hours later when you are away from home. An option to get a notification when the lock has been unlocked for more than x amount of time would be nice. On the plus side, the lock/unlock notifications are handy, as is the autolock option, though customizable time increments would be appreciated.
The install of the lock was the best part of the experience. The instructions were good. Getting the lock configured on my network and firmware updates were difficult due to the lock not being found or recognized. About a day later after getting everything working, it worked pretty good for about a month. It then magically lost connection, which I would say was after a software update. I was able to get it back on my wifi, but it is t communicating with their cloud anymore. This prevents me from seeing any history or status. A day later the history finally came in, bit the lock still is having connection issues. Looks like I may have to factory reset and start all over again. Ironically, I can still get in from the keypad. The remote capabilities are weak. I wish they would bypass their cloud and keep everything inside the private network. If their cloud is down or you have authentication issues, the remote features don’t work.
Notifications: The app notifies on lock/unlock only, and the setting applies to all doors. (1) App should support notification on low battery, arguably more useful than notification on lock/unlock. Battery replacement events should go into history and notifications. (2) App should support lock/unlock notification by door and by a schedule (e.g., notify me if the door on the side of the house is unlocked between the hours of 10 PM and 6 AM). General User Interface: Main page for each lock has (1) one large padlock-looking icon that is colored red for locked state, green for unlocked state, and which can be tapped to lock/unlock, (2) a button to show lock/unlock history, and (3) a battery meter (when battery is low). For owners of more than one lock, one must swipe L/R to see each lock. That main page should show a scrolling list of locks with a smaller padlock icon in the left column, the history button in the center column, and the battery meter in the right column for each lock. I.e., please implement a higher information density solution so that owners can immediately see that all locks are locked. Battery Life: I only get six months from a fresh set of batteries (on 3 different Schlage Encode locks). Not an issue with the app, per se, but I’m sharing for those considering Schlage smart locks. HomeKit: It’s unfortunate that Schlage Encode locks do not have HomeKit support. $200 locks should give users support for all major smart home platforms.
Love the lock/app combo; low battery status needed
Never thought I would fall in love with a deadbolt, but this little guy has helped give me more piece of mind. I can see when my kids (16 & 21) are coming and going without being the overbearing or prying mom. It’s nice to know when I’m out that they have gotten home safely without them having to remember to text me. Basically, none of us have to think of these things, the lock does the heavy lifting for us. On a recent trip out of the country I could see that they were leaving the house on time to get to school and when they returned home again. Even though they were an ocean away it made me feel close to them. One complaint about the app is that it would be really nice to receive a low battery notification. I don’t use the front door very often (my comings and goings are via the garage), just the boys, so I am dependent on them to tell me when the battery needs to be replaced.
In theory this could be the best app in the App Store. Unfortunately it was left in an immature state and is very unreliable. The communication between the lock and the app is unreliable, unpredictable, inconsistent, generally loses connection to each other, and is not synchronized. The app does not talk directly to the lock when in close range so it requires the use of the internet, which causes a huge delay. Tech support is sub-par. I would have one of their locks on every door if it worked as advertised. Good luck if you go with this Schlage. It’s obvious they don’t quite get the digital thing yet, and they don’t seem to want to move forward either. Everyone who comes to my house loves the concept and wants one when they 1st see it, but then I show them how it doesn’t really work right. Then they realize they don’t want it anymore. It’s a real shame too, because it could have been great. It’s been at least a year now that I have been using it and I don’t see any progress with improvements. Sorry Schlage, your old fashion locks rock but your smart locks are a black eye on your name because the app is so bad.
We’ve use this app for rental property for the past 2 years. It’s slow, it doesn’t always connect to the lock, but it works for the most part. I believe it’s time for a major update. 1)allow multiple codes to be entered at the same time then press SAVE. Notify me when each new entry has updated from the app. If I have 12 new additions and deletions per day, it’s a good 20 minutes to wait to get them all set b/c it can only record one entry at a time. That’s averaging 3-4 won’t be recognized on the first go and at least 1 of those takes over 20 minutes or doesn’t ever register w/the lock. 2) send me an status report and/or keep track of the last several codes entered (on a separate page w/out having to click on each lock separately) which shows whether or not the lock has accepted the change. This 2 changes would be a game changer for the rental business!
I’ve never installed a lock before and found the diagram instructions easy to follow. I was challenged finding the default codes - even though it was in the back of my instruction pamphlet- but found where to look when I went online. A few notes on connecting it to Wi-Fi. If you have a modem that toggles between 5G and 2.4G you have to wait until it’s in 2.4G mode before it recognizes the app. I’m using the Schlage app. My modem doesn’t tell me so I kept trying. Your internet provider might be able to help too but ask for a live person to help. Their traditional menus don’t cover this. Once connected I was able to add other codes easily. I recommend this product.
When the new interface came out, I was really disappointed to see that they left the measly number of character spaces allowed in the name field. you cannot even put first and last name of someone with a relatively short first and last name! As a host of Airbnb visitors where I live, it would be helpful. This should be a very simple fix. Also related to data, I really would benefit from a persistent history, in fact, I need a history and this interface does not allow it. It deletes all entry and exit history for a contact when I delete that contact. The data should persist even though I’m deleting the contact from being able to access the home. Developers: Please consider for upcoming update. These are sticking points for me and what I recommend to my fellow hosts who I assist in setting up their homes for Airbnb.
As a short term rental owner, I switched over to this particular lock because I needed more control of technology to be able to change passcodes in between guests and control the times they could access, and see who is going into the unit and when. I also love that it is integrated with Hospitable. Unfortunately, I have had nothing but issues since I installed the lock, and it’s not the lock, it’s the app. This app is a disaster. If you are getting this, because you need to be able to control it remotely, pick another lock. It constantly crashes and gives me error codes, I really am unable to unlock the door remotely. As I type this, I am trying to change a guest’s access to get in at 2 o’clock instead of 4 o’clock and it is giving me error after error and won’t save it. I don’t know how I’m going to get the guest into the unit since I also can’t rely on the app to unlock the door remotely. I am beside myself right now.
I have had a Schlage electronic dead bolt on my front door for over 2 years now. It has operated flawlessly and remotely from my i-phone application without failing once. This is essential for me cause I am totally bed-bound at the moment recovering from a serious auto accident. Also since it is battery controlled, when there is a brown out or black out the operation of my door is unaffected. Finally, when being transported from the house for a doctor’s visit or for PT Therapy,, the application immediately reconnects to my Wi Fi when returning home outside of the home without fail. The batteries last for months without needing changing. I recommend it highly for anyone needing help in unlocking and answering the door.
While at first the lock worked exceptionally well. Over time it seemed slow to respond to commands and as of today the pad stopped working in just over a year. At first I thought it was low batteries and after removing the batteries I discovered corrosion on the positive side of one the battery slots. I inspected the battery and there was no corrosion anywhere on the batteries. I then inspected the battery opening on the unit where the battery slides into. The internal connection to the battery carrier was also corroded along with the mother board directly behind the contact. With a baby toothbrush I was able to gently clean the contact with a little contact cleaner and get it to work, but it seems intermittent. The battery slot is on the interior where no moisture or weather comes in contact. Needless to say I am very disappointed on the lifespan of the unit, not to mention all the people I recommended this unit too.
I have the Schlage Encode on one of my rental properties and the Schlage Sense with separate WiFi Adapter at another rental property. I love being able to remote control codes and lock operations. My Schlage Encode is newer with WiFi built in and has been perfect. The Sense lock has been giving me issues since a software update about six months ago. I’ve had to restore it to factory settings and re-pair it to WiFi adapter & cell phone a few times. Working again but it has been having issues reflecting the correct date/time in the history log (even though the “lock time” in the Information tab is always accurate. It seems to get synchronized occasionally and the losses date/time again in history. Minor annoyance but important information for my short term rental.
It would be great to add a schedule like Lock the door at the time that you select. Like for example lock door at 1:00am That way the household doesn’t fall asleep and leave the front or back door unlocked. Right now the most time you can set is 10 mins for Auto relock. But if the person is in the backyard more then 10 mins it will lock with the door wide open. That’s why I don’t turn that on because people will slam the door with the lock bolt out after 10 mins as past. A time schedule would be great and a notification letting you know the door is left unlocked after a certain time would be fantastic as well. That would set the product apart from other competitors. Safety first
We have had this lock for about 10 months and for the most part, we love it. We love the convenience of it and freedom it gives us to leave our house cleaner alone knowing that she will lock the door without giving her a key. But…..the biggest issue we have with it is that sometimes it unlocks by itself and for no reason. In the last 2/3 months it unlocked in the middle of the night. Once at midnight and the second time was at 4:00 am. This worries a lot and there is a major glitch in the system that needs to be fixed to give me and my family the peace of mind. There is no excuse for this lock to unlock itself. I am considering taking it off if I knew what to replace it with.
I use the lock for piece of mind. My mother is elderly and handicapped but still wants to stay in her home. I have set up codes for 911, my siblings, her friends, and multiple helpers she has in and out of the house weekly so they all don’t need a key. The lock allows me to set day of the week and time parameters for use and alerts me when access is used and even when the door is locked as people leave. I also like that I can lock and unlock the door remotely when needed for those that don’t normally have access, such as the boiler repair person, plumber, etc. I just bought another for my house for when we are away. Fantastic!
I bought the Schlage Encode Smart Wi-Fi Deadbolt with Century Trim in Satin Nickel, and the Matching handle over a year ago. I just never had time and thought they would be a mission to install but it was easy and we are really ecstatic about this smart lock. When I was looking a year ago, I chose Schlage because although the products were more expensive, I knew that when it comes to digital or motorized locks, you can’t spare any change. I should have waited to buy and save $60 since they are on sale, but the combo is amazing. The paper instructions don’t make sense but there are resources online that will get you up and running.
This is great app. Intuitive, simple, not bloated with extras that no one wants. And it just plain works. Nice job on this. That said I’d love to see one change. Currently it can notify you when the door is locked or unlocked. I’d love to see another notification option to lets you know if the door has remained unlocked for an amount of time that you set. For example, if the door has been unlocked for 30 minutes straight and the auto lock was overridden, I’d like to be notified so I can address that. But overall, this has been a great app. I’m glad I went with a quality, name brand smart-lock.
The lock and app have been one of my favorite things after a major remodel of my house. I’d like to see the lock have a compass or other method so it only locks on the timer if the door is closed. I’d like for the open and closed messages to be unified when they are within one minute (or the automatic timer time). I’d like the app to come up with the history,and got the lock and unlock functions to be two separate buttons. I’d like for alerts to exclude specified access codes (I’d set my own to no alert because I know when I go in and out). I’d like an inside button to lock or unlock door. I’d like the batteries to be rechargeable with a plug on the pack or a micro usb charge cable. I’d like an alert when batteries are low.
I’ve bought Schlage for years due to quality. I haven’t been disappointed until the remote access lock. I bought it so my handicapped sister could lock and unlock the door to allow friends and aid workers to visit. In conjunction with the ring door bell that provided views this gave her security and control. However the program didn’t allow us to also give codes to aids. It was codes or remote access not both. Then if the door wasn’t shut perfectly it wouldn’t lock. We simply asked people leaving to hold the door. The biggest issue was operation. The program had to be reset at least monthly when it wouldn’t work at all. Summary. It could be a pain and I wouldn’t recommend it for an able bodied person but it was still a great tool for the handicapped.
We’ve had this lock on our house for 2+ years. Honestly it works great. The disappointment is in the app and it’s lack of scheduling features. I keep hoping for an update but nothing to date. Why wouldn’t you allow users to set a schedule for the auto lock feature? When we are home and going in and out, having it locking is annoying and turning the auto lock feature on and off isn’t very convenient. Being able to schedule the auto lock feature would make this product hard to beat. I’m getting to the point of looking for a product that would allow me to do more programming and scheduling.
The app works and does what you need to configure it After months of frustration, I have finally figured out what was causing my remote access issues no thanks to Schlage or Apple. For those of you with lingering issues using it remotely with an Apple TV HD, ensure the following 1) on your Apple TV, make sure that airplay is “On”. You ALSO MUST enable “also allow nearby to airplay“. 2) after that, you will need to turn off all nearby iOS devices and lock. After rebooting your Apple TV, turn on the lock again and ensure that it connects with your Apple TV. You can verify if it is connected by asking your Siri my remote if the lock is locked or unlocked. Once connected, it will maintain a connection with your Apple TV 3) now, you should be able to turn on your iOS devices and no longer have issues. Note: If you Continue to have issues, you may either need to reset your lock back to factory defaults or you may have Bluetooth interference. You may try to move your Apple TV closer to the lock or moving other devices that could cause interference further away from your Apple TV. Hope this helps anyone!
Like so many things now, you can control your own lock to your door(s) from an App! We’ve had this for about a year and I’m very impressed. Batteries in the lock work for about 6 months with heavy use. We lock and unlock the front door an equal amount of times via the key pad and app. Love that I get an instant notification when it’s locked or unlocked. I also set codes for family so I know exactly who unlocked it and when. Couple this with a video door bell, you have excellent security and know who’s at or coming in the entry ways to your house. I’ve had ZERO issues with this setup. Love it!
I really like the idea of this but the app is slow and clunky. I will click unlock and the app will take MINUTES, upwards of five minutes to finally unlock the door. sometimes it is worse yet and just can’t communicate with the lock. It is not my internet connection because when it happens I’ll try my other home apps and everything functions perfectly, only the Schlage app is fumbling. I also wish that it had a simple disable toggle for individual people, I have people that I don’t want to have full time access to my location and I don’t always know when they’ll show up so I can’t schedule it so I have to delete their combo and re set it up every time. The schedule idea is cool and all but just a on off toggle would be a nice option.
I bought a cheap combination lock for an “owner’s closet”. After spending nearly 4 frustrating hours trying to get it set up, I decided to install the Schlage; what a stark contrast. The Schlage product was obviously ver well built and the attention to detail was even more pronounced in the installation directions. Not only were there complete and concise written directions but there were also a step-by-step smartphone instructions complete with videos! The only hiccup I had was that it took me a few tries to connect to the WiFi but that’s not there fault. I quickly and easily added multiple users with varying degrees of access. Although I haven’t yet tried the voice activation, we love it!!
This lock was easy to install and shows everything we need to know to have record of church use and by whom with personalized access codes. The lock we chose was expensive however with all these features including remote access it seems well worth the cost. I have owned several Schlage locks and they have all been of the highest quality and durability if this lock holds up as well as previous ones ,and I have no doubt that it will, I can confidently recommend it to anyone who wants safety security and accessibility for multiple people using the same facility.
We have the Bluetooth (not WiFi) model at my home and my wife’s business. The locks themselves are fairly reliable are battery efficient. We’ve had them 4 years now and haven’t been let down by the operation at the door. However, the operation with the app, which is the whole purpose of getting a “smart” lock leaves a lot to be desired. The lock advertised compatibility with apple’s HomeKit system which was a major benefit. I have an Apple TV and a couple of new iPads that stay at home, so theoretically I should be able to control my locks even while I’m away from home. I should be able to see if my doors are locked while away from home, or AT LEAST from across the house right? Wrong. Connectivity regularly fails. No matter if you’re using the HomeKit UI or Schlage a own app, there is apparently a difficulty connecting to the lock. Recently, Schlage or Apple released an update and since that update you have to be right next to the lock for it to work. We have this years iPhones so our equipment isn’t out of date. The Apple TV is connected over gigabit Ethernet so “WiFi signal” isn’t the issue. It’s software. It’s something that defeats the purpose of owning a “smart” lock.
As many other users report, the app shows the lock as “unreachable” sporadically with no apparent pattern, rhyme or reason. Frustrating. When the app works (ie, when it is able to connect to the lock remotely), it is pretty great. And the lock itself is awesome. But the app is very inconsistent as to when it works and when it doesn’t. (Contrary to a recent review from April 12, this is not user error.) One issue that is always present, even when it is able to reach the lock, concerns the expanded history tab- when I am away from the house and click “show more history,” it doesn’t load more history but just shows the spinning dial to indicate more history is loading (it only loads more history I’m at home, physically close to the actual lock. Again, not user error.)
I question the veracity of those critical reviews which have preceded this. Perhaps a recent update has fixed all the complaints. My experience has been excellent. The app was easy to install and set-up and it’s performance in directly locking/unlocking my new Encode wifi deadbolt has been flawless in the weeks since I installed it. I am a hyper-critical person and do not often write reviews but my experience has been so different from some others, that I feel obligated to do so. I really cannot understand their complaints. Perhaps my enthusiasm is fed by the problems and un-reliability I experienced with a former Z-Wave system.
The Schlage Home App serves as a reliable tool for Airbnb hosts, facilitating seamless access control for guests. Its functionality is commendable, yet there’s room for enhancement. Positives: • Seamless access control: Simplifies guest entry management for Airbnb hosts, ensuring smooth check-ins and check-outs. • User-friendly interface: Intuitive design makes navigation and setup hassle-free, enhancing user experience. • Reliable performance: Consistently delivers on its promise of secure keyless entry, instilling confidence in users. Areas for Improvement: 1. Streamlined time settings: Introduce an option for setting temporary access periods with predefined start and end times, reducing repetitive manual input. 2. Integration with Airbnb: Collaborate with Airbnb to enable direct synchronization between the Schlage Home App and the Airbnb platform, facilitating automatic sharing of lock information and updates with guests. Overall, while the Schlage Home App effectively caters to the needs of Airbnb hosts, implementing suggested improvements could elevate its utility and convenience, further enhancing user satisfaction.
The hardware is fine, and the app functionality is okay, but the firmware just will not update. My lock is on 4.27 and the app wants to update to 4.31 but it fails every time. At 15 minutes per attempt it is a huge time waster. There is no status updates during the update, just a slow moving progress bar. The instructions are not very clear either: keep app open and phone near lock…okay, so the last attempt I sat 1 foot from the lock, with the Schlage app open, rubbing my screen constantly so the phone won’t sleep the screen but still get a fail. Firmware should update even if the phone locks. The app is still running. If there is a fail, the app should provide some feedback (did the update start on the lock, fail to complete, amd rollback, or did the app lose connection with the device, or, or….?
My garage door is always locked now . Have you ever accidentally left your garage door open during the night , anyone could have walked in. The remote app is phenomenal I can keep the door locked and kids can use the app or the push pad. You can program certain codes for family or friends to come inside your house when you are on vacation, or you can remotely unlock the door. Have literally wanted one for years , my husband thought it was crazy or would be a nuisance coming and going its awesome, now he wants one for the front door. Exceeded my expectation in every way.
Hands down one of the best upgrades I have done to our Home. This thing works from literally across the country! Real time and 100% reliable! Had relatives show up unannounced from out of town when WE ourselves were out of town and we were able to let them in to the house. Set them up with a passcode and it sent them a text on how to use it… Crazy!!! No need to “hide” a key under the mat! It tells you the battery life so you will not be surprised with a dead battery and the app is easy to use and navigate! Highly recommended!
I had a few issues with the installation of the Schlage sense hub. Once that was worked out the app does what is advertised. One big item I wish they would add is a notification if the lock is left unlocked for a period of time. I have the Chamberlain MyQ app for just that reason. It has a customizable time period before it notifies you that the garage door has remained open. Great for when kids are asking questions when pulling out of the garage and you forget to close garage door. Since the Schlage locks already have the ability to auto lock after a period of time, would it be that hard to add a notification if the the lock is left unlocked for say 20 minutes?
I like the look of the lock and it was easy to set up. I strive to be handy, but I’m not. I was still able to install in about 20 minutes. I like the ease of it, but I would like to be able to create more useful notifications. Right now it’s just notify every time the door is locked or unlocked which is too many things. I would like to be able to set it to notify me if the door has been left unlocked for more than X minutes. Or just get those lock/unlock notifications around a certain time ranges. It seems like a useful feature to add. Otherwise there is rarely ever a need to actually open the app.
The Schlage app is good software but could be a little better. I have two suggestions. On the main screen under the lock icon is a circular arrow icon, that I assumed would check the current status. It seems to only check the last record in the history. If the last history record was a lock that occurred 3 hours ago, after pressing this icon, the message will say “Status as of 3 hours ago”. That doesn’t instill confidence that the lock is locked now and that it checked current status. My second suggestion is that failed attempts to unlock the lock with the keypad should be recorded in the history.
When I purchased this lock 3 years ago I had no idea how much I would come to love it, both for its function and convenience. The ability to program codes for different users and allow or restrict access has been invaluable. For the most part it also works well with my iphone (Siri and the home app). The only disadvantage has been the inability to reach the lock when away from home and the slightly touchy keypad which sometime requires several try’s for new users. All in all, well worth the money and I’ve recommended in numerous times to friends and family.
Works great no issues setting it up. Moved to house and changed all 3 units to Schlage sense for security and peace of mind if not needing keys. Wanted the ones with apple key but they are so far out back ordered. The app is simple and easy to use. Painless firmware updates as well. My only feedback is for the auto lock delay you need to allow for more time or a customer parameter value. When entering house 4 minutes is not enough when bringing groceries in or unloading car. Allow for up to 60 minutes or a customer choice. Thanks
I love the lock so much that I just bought the same type for my mom. It’s an awesome lock and Schlage is a great company. I wish I could say the same for the app. It only syncs with the lock when I’m on my property and, unlike a previous reviewer stated, it is not down to user error. We experience many of the same issues other users are experiencing: no history, not locating the lock, unreachable, etc. I sold my family on letting me install this lock at my mom’s new home in her senior community so we could monitor who comes and goes. The particular selling point was we could monitor everything remotely through the app. I’m hoping the new lock syncs up with the app I loaded on her phone better than it does on mine, but I’m not going to get my hopes up.
I have two Schlage door locks. When I go to setting for front door, app crashes. If I go to setting in second door, I can adjust setting. I’m trying to disable first door alarm which must have high sensitivity setting, however I can’t because app crashes. I call Schlage and they stated it’s the first time they heard of this and brought to higher level engineers to figure out. It’s been over a week now and door alarm is getting annoying. I have my first lock which has the problem for about 3-4 years now and second door lock for about 1 1/2 years. Never had a problem before and both locks still works well with Apple homekit.
There is a sudden lapse in notifications, lock shows locked when unlocked, locked when locked .. I don’t see a notification for hours. This has made me very uncomfortable with this lock all of a sudden. It is in an office in a locked building - with the way the app is functioning, I would not rely on it for my front door. Also the remote lock/unlock by a single tap would be great if it worked flawlessly. Instead, we are now driving to our office in the middle of the night since the app is sometimes saying it is locked and sometimes not and not responding to touching the lock icon but then may respond an hour later. Someone needs to get on it to get this resolved
The lock itself works well, however the app is not so great. Many times I do not get notifications for when the door is opened. Even today the last update was from last night, and there has been a lot of activity but it won’t show us even when we refresh. Also the feature to autolock should also allow the ability to choose a range of time for the door to be unlocked, for example from 9am - 9pm the door can stay unlocked, and if anyone comes in at night then it will auto lock after 4 minutes, etc. I really wanted to like this lock and app but it just falls short.
UPDATE - I am revising my text below to reflect a very unclear setup or pairing process. I assume, by process of elimination, that my problem was the WiFi I was connected to. Most smart applications like this will eventually prompt you for a WiFi, and as with most smart devices, this requires 2.4Ghz ONLY. This application however can’t even establish Bluetooth connectivity unless I am preemptively connected to the WiFi with 2.4Ghz only. This is confusing because a typical setup won’t care about the WiFi until I am actually configuring it. To add to the confusion (as I found the one statement buried in the FAQs indicating a preemptive connection) I actually needed to completely close the app and restart it while also on the new WiFi before it would work. Aside from this confusion, the app appears to work well during the first 24 hours. Original text: Really terrible experience, I’ve been completely unable to connect the app to the actual device. It’s basically just a very expensive deadbolt.
Schlage helps protect what matters most – peace of mind. The Schlage Home app lets you conveniently control and monitor your locks from your smartphone with a secure encrypted connection and pair your locks with leading smart home devices. This app works with Schlage Encode Plus™ Smart WiFi Deadbolt, Schlage Encode™ Smart WiFi Deadbolt, Schlage Encode™ Smart WiFi Lever and Schlage Sense® Smart Deadbolt. The Schlage Home app for Apple Watch works with Schlage Encode™ Smart WiFi Deadbolt and Smart WiFi Lever. These Encode smart lock owners can lock and unlock as well as check the status of their deadbolt from the Schlage Home app on their Apple Watch. SCHLAGE ENCODE SMART WIFI DEADBOLT, SCHLAGE ENCODE SMART WIFI LEVER & SCHLAGE ENCODE PLUS SMART WIFI DEADBOLT These locks feature built-in WiFi so you don’t need to purchase additional hubs or accessories for remote access of your lock. When a lock is paired to your smartphone and connected to your home’s WiFi network, conveniently use the Schlage Home app to: - Lock/unlock and check your lock’s status from anywhere - Manage up to 100 unique access codes per lock - Schedule access codes as always-on, recurring at specific times / days, or temporary with a specific start and end date / time - Share virtual keys for full administrative access or guest lock/unlock only access - Use the history log to see activity at your lock - Customize push notifications to be alerted if specific access codes are used and when your door is locked/unlocked - Select time delay for auto-locking - Receive low battery warnings with advanced notice - Set built-in alarm warnings based on the type of disturbance detected - Enjoy hands-free, voice control with leading voice-enabled devices SCHLAGE ENCODE PLUS SMART WIFI DEADBOLT + APPLE HOMEKIT In addition to the features & benefits above, the Schlage Encode deadbolt works with Apple HomeKit. After creating an account with Schlage, use the Schlage Home app to pair your lock with Apple HomeKit to: - Create an Apple home key in the Wallet app for easy, secure access to your home using your iPhone or Apple Watch - Create and manage always-on access codes in your Apple Home app - Lock/unlock your deadbolt from your iPhone or Apple Watch - Use Siri voice control to operate and check the status of your lock - Make your lock part of automations or control it with the Apple Home app remotely when used with a HomePod or Apple TV set up as a home hub SCHLAGE SENSE SMART DEADBOLT The Schlage Sense deadbolt features Bluetooth technology allowing you to easily use your smartphone with the Schlage Home app to: Within Bluetooth range: - Lock/unlock and check your lock’s status - Manage up to 30 unique access codes per lock - Schedule access codes as always-on or recurring at specific times / days - Share virtual keys for full administrative access or guest lock/unlock only access - Use the history log to see activity at your lock - Select time delay for auto-locking - Set built-in alarm warnings based on the type of disturbance detected Pair with a Schlage Sense WiFi Adapter and your home WiFi network to: - Lock/unlock, check status, view history log and manage access codes from anywhere - Enjoy hands-free, voice control with leading voice-enabled devices - Customize push notifications to be alerted if specific access codes are used and when your door is locked/unlocked - Make your Schlage Sense Smart Deadbolt accessible when you are away from home with Apple HomeKit. Remotely control and automate your lock with the Apple Home app when used with a HomePod,Apple TV or iPad set up as a home hub. The Schlage Connect® Smart Deadbolt is not supported by the Schlage Home app. Visit Schlage’s website for more information on compatible home hubs and apps for the Schlage Connect Smart Deadbolt. Works best in iPhone11 or newer.
