I did the upgrade to the new version right away to match with my iPhone 14 pro upgrade. I can’t believe how fast and secure it seems. The guided upgrade process was so easy and SELCO kept on me to make sure everything is secure. The included credit score app not only shows my current credit score, but also provides detailed assistance and helpful guides to increase my score. I found myself having a goal to prepare for loans and plan how to do future purchases. I’d give an extra star to SELCO if I could.
I’ve had SELCO for about 7 years and most of the time it’s been great much preferred over a bank. But it seems like it’s gone down hill this last year. They just recently “upgraded” the app and it’s way worse then the original one they had. It’s almost like they want you to overdraw money out of your account. When you look in the app at your balance most the time it’s showing your balance as if nothing has pulled out and then when you actually go into your account it’s like 50 to 100 dollars less than what it said before. Very sneaky way of doing it. I think the app makes it harder for people, plus it takes forever to get a hold of anyone through the phone. Pretty frustrated might be shopping around for a more convenient credit Union hard enough keeping track of your money when the app makes things very difficult. Oh and also now when a payment is pending in your account it doesn’t even pull it out right away. It takes a day or two. The last app calculated all the funds including when payments were pending. Very disappointing app.
I have been a Selco Member since I was 16 or 17. There has been a lot of development of their organization, the app has shown a lot of that evolution. I’m also a member of some other banks. OCCU, CITI, and NWCU. Compared, this is a great and easy to use app. I appreciate that they don’t skip out on the details or the ability to organize your memos and transactions easily. They also make it very easy to pay off your bills or to move money around to different accounts or institutions. Highly recommend!
The app mirrors the webpage, is fully customizable, and has modern security controls (Google Authenticator and Push Notifications). I can link my external accounts and have access to all my financial information on one place! I like the credit score feature also. Used to have to use a separate app/service for that.
This is the absolute worst update I have seen in my 23 years. There was absolutely nothing wrong with the previous version. I loved being able to see my account balances in the quick view instead of having to waste my time logging in only to have to continue digging further & clicking on the account to see the available balance. I am truly disgusted with the color scheme & honestly everything else. This makes me sick & want to transfer to a bank with an easier to use mobile app. Oh & the update made me change my password which is also very very frustrating & inconvenient.
Ever since the new app came out, I no longer have the ability to deposit a check through the app. It’s advertised in the images on the App Store but it is definitely not there. The pictures show that there is a “deposit” button on the bottom tool bar. I only have “accounts”, “transfer”, and “pay”. Mobile deposit is a function that I liked using on the old app as it saved me a trip to the bank. Hoping there is an update soon that will fix this glitch.
I love the Selco app refresh. It’s so much easier to navigate between all of my accounts and rather than having to log out and log back in to access them it’s all on one screen. The transfer feature is so easy to use and I love the Spanish capability. Thank you, Selco for making this so easy to use!
Love the new look and upgraded features! Selco has been behind the times with their digital banking and they finally caught up. Change is always hard but I think this change in great. People rate the app based on frustration with change but the app function is amazing!
The app works well except for the check deposit function. There is no auto amount detection and it “detects” numerous errors on the checks that need to be overridden. I’m addition the check photo process always takes a lot of the surrounding area instead of auto cropping just the check.
This appears to be the coming trend in most functional apps, sacrifice ease of use and financial clarity for fad based design trends. The old app was significantly more functional and, more importantly, clear. This may be of little importance on a Insta/Tik Tok platform but, hugely important where banking is concerned. Simply because app designers and marketing teams easily tire of the functionality of a tool doesn’t mean the rest of us using it as a vital daily tool do.
This update is not intuitive and I am frustrated with just trying to figure out where things are but having to search for the logout button and finding it’s tiny little self after clicking the menu is just frustrating. I should always be able to log out from the home page or the dash board.
I usually enjoy the app a lot, but today I'm having trouble with a deposit. Can't tell if my check went through. It's usually awesome, I don't have to go to the bank to make deposits anymore which is great! First time having issue today.
The new update is garbage i can no long transfer money in between accounts because the update is buggy and the mobile deposit feature keeps on freezing oh and good luck getting ahold of anyone on the phone it’s been over a 20 minute wait on hold lately so I have had to just drive the 30 minutes in to the closest branch to accomplish my basic banking needs
This rollout is horrible. I’ve been working with tech support for two days now. I can log in just fine with the website but my same password does not work with the app! Now deposits are not posting. What is going on?!?! I’m ready to close my accounts and move to a more reliable institution! This is ridiculous!!
The mobile deposits on the new app and website are horrible. I have had to delete and reinstall several times, per the SELCO rep I talked to. 5 days and my mobile deposits still aren’t showing up anywhere. So now I need to call again or go to a branch.
Over the past few years Selco has made big strides improving their mobile app. It has most features you can find from using the web version and beats out many other banking mobile apps Ive used. Touch ID login is great. The only thing that I find is missing is the ability to manage recurring transfers. For instance, I have several recurring transfers in my account that transfer to other shares in the same account. Its not something I do every day, but it is a feature that I need a few times a year. Great job Selco on having a great mobile experience!
Ever since I opened a Selco account, everything has been great. I immediately downloaded the app so that I could keep up with my purchases and to also do mobile deposit. The money transfers to my account fast, usually in the same day, and all of my purchases and transactions show up right as they come through. The money holds and estimations of how much I'll have after that money is taken away is great, too. It is very useful. There's only one thing to complain about and that is the look of it. It is just really dated and kind of ugly. I don't mind using the app, but it would be awesome to have that flatter design implemented into the app so that it matches iOS. Also, improve it to be able to make the larger screen more useful. Maybe even add a page where users can track how much they've spent in a day-week by a chart or graph? Just an idea.
Good app, easy to use and has pretty much anything you need for mobile banking. However, the app fails to meet customer needs for mobile transfers. Whenever a mobile transaction is made, the transaction note becomes 'Mobile transfer'. There is no option to change this. When looking back on my transaction history I do not always remember what those transfers were for. Because of this I have not other choice but to make all transfers from home, which is very inconvenient. Selco missed the boat on this one. I cannot do mobile banking the way I would like to, which brings my review down from 5 stars to 3 stars. Would really like to see this overlooked feature soon as it should have been included in the release of the app.
Nothing flashy or fancy but gets the job done. Would like to have the option for giving a description for transfers using the app. —— I like the new update. We can now leave descriptions for transfers which was a long overdue feature. App has a fresh new look. Some new items for the wish list: 1) Ability to initiate IRA transfers using the app. 2) Save another member as a transfer option (like you can save payees in Bill Pay). We use this feature quite a bit in my house and it would be nice to not need to enter the recipient’s account information each time we transfer money. 3) I feel like the account info for each account takes up a lot of unnecessary real estate. I have a bunch of different shares that I use for budgeting purposes and I have to do a lot of scrolling to see all of my accounts, whereas I had a full snapshot on the old app. It would be nice to have some customization ability there. Keep up the good work, Selco!
Did a up grade for this app. Sorry to say it started to load after down loading it. And all I got was a front page and then it went to a gray screen and is not working. Found that it works on my iPhone 4S. So it's half way working.
The app includes the basics, which makes it useful. However, the interface is pretty bad. To name a few problems: There's no search within transactions. The interface tends to use the less meaningful account codes rather than account names. E.g. "CHK#*0010" instead of "checking", which is a real issue when it comes to credit lines, loans, etc. The "button" to transfer is kind of hidden at the bottom. The interface is fairly unpolished. The graphs are nice and somewhat useful. I'm still glad to have the app. It's a start. I just hope there are *huge* improvements later on.
This app generally works great if you're someone like me who just likes to check in with checkings & savings and make transfers from one to the other every once in a while. My only issue is that the mobile deposit is hit or miss. Sometimes, I take the pictures and it goes right through. However, more times than not the deposit is "pending" for three or more days before it's actually in my account. That's the only flaw in my opinion.
Can do you everything this app can on Selco's mobile website, of course but this app is still simpler and faster to use than then website particularly when you are on a slow 3G or Edge connection. I use this app every day, now here's hoping that they quickly update it to resolve the crash issue on iPhone 4.
The app will do what you need it to do, and that’s about it. It’s not particularly user-friendly but won’t crash on you. No touch/Face ID. It will not remember your browser if you login online. There is a preview of balances... but it’s always wrong and changes when you login. No tools for budgeting, etc. That said, it’s reliable, won’t crash, and check deposits work well. I would love to see a new and improved SELCO app!
The SELCO application is great except for the fact that even when it times out, it leaves your account open for browsing for about 3 cycles and then it finally really closes your accounts off. So PLEASE lock your phone or others can view your accounts should your phone be stolen. It is an application flaw that desperately needs to be fixed. The previous SELCO application worked that way....
Been with SELCO since ‘96. The app does exactly what I need it to do. I can easily make a mobile deposit if not near an ATM. I also can easily check up on my accounts and locate any free atms as well. In the newest update I can now check my accounts on my Apple Watch.
SELCO Community Credit Union’s free mobile banking app for Apple gives you full access to your accounts and financial tools on your schedule. Easy account access • Get 24/7 account access to all your SELCO accounts – personal or business • View balances and transaction history • Open a new account or apply for a loan • Secure your cards by turning them off when not in use Quick transactions • Schedule automatic or one-time bill payments • Make recurring and principal loan payments • Transfer funds between SELCO accounts or to other institutions • Deposit checks with your phone’s camera Resources and support • Live chat or schedule appointments with SELCO experts • Find nearby locations and free ATMs • Set spending limits, transaction and fraud alerts, and travel notifications • Create and track budgets and goals Safe and Secure • Enable Face or Touch ID (if available on your device) • Multi-layered authentication with modern options like Push • Monitoring for unusual activity Questions? For more info on SELCO’s free mobile app, visit selco.org/digital-banking. Answers to frequently asked questions are also available within the app. SELCO Community Credit Union is federally insured by the NCUA.