I did the upgrade to the new version right away to match with my iPhone 14 pro upgrade. I can’t believe how fast and secure it seems. The guided upgrade process was so easy and SELCO kept on me to make sure everything is secure. The included credit score app not only shows my current credit score, but also provides detailed assistance and helpful guides to increase my score. I found myself having a goal to prepare for loans and plan how to do future purchases. I’d give an extra star to SELCO if I could.
I’ve had SELCO for about 7 years and most of the time it’s been great much preferred over a bank. But it seems like it’s gone down hill this last year. They just recently “upgraded” the app and it’s way worse then the original one they had. It’s almost like they want you to overdraw money out of your account. When you look in the app at your balance most the time it’s showing your balance as if nothing has pulled out and then when you actually go into your account it’s like 50 to 100 dollars less than what it said before. Very sneaky way of doing it. I think the app makes it harder for people, plus it takes forever to get a hold of anyone through the phone. Pretty frustrated might be shopping around for a more convenient credit Union hard enough keeping track of your money when the app makes things very difficult. Oh and also now when a payment is pending in your account it doesn’t even pull it out right away. It takes a day or two. The last app calculated all the funds including when payments were pending. Very disappointing app.
I have been a Selco Member since I was 16 or 17. There has been a lot of development of their organization, the app has shown a lot of that evolution. I’m also a member of some other banks. OCCU, CITI, and NWCU. Compared, this is a great and easy to use app. I appreciate that they don’t skip out on the details or the ability to organize your memos and transactions easily. They also make it very easy to pay off your bills or to move money around to different accounts or institutions. Highly recommend!
From the moment I joined Selco, I’ve experienced nothing but courteous, and efficient financial help. I traveled to Europe in 2017, and never experienced a glitch when purchasing anything. I’ve had car loans, home equity loan, always done quickly and at an interest rate comparable anywhere in the industry. I like too, that they moved into the forefront of digital banking, face recognition, early on. Highly recommended.
I still cannot figure out your new online banking system. And the way you guys went about the whole thing. I truly wanted to come after you and sue you for all the emotional distress. You severely messed up my personal account and my business account. if it wasn’t so difficult to move my business account, and at that time, it was two businesses I would have left. But I just stopped all the online banking, paying and am now doing it out of my own checking account. If you wish to discuss this with me, you have my name and number. Thomas D Willie.
This is the absolute worst update I have seen in my 23 years. There was absolutely nothing wrong with the previous version. I loved being able to see my account balances in the quick view instead of having to waste my time logging in only to have to continue digging further & clicking on the account to see the available balance. I am truly disgusted with the color scheme & honestly everything else. This makes me sick & want to transfer to a bank with an easier to use mobile app. Oh & the update made me change my password which is also very very frustrating & inconvenient.
The app mirrors the webpage, is fully customizable, and has modern security controls (Google Authenticator and Push Notifications). I can link my external accounts and have access to all my financial information on one place! I like the credit score feature also. Used to have to use a separate app/service for that.
Ever since the new app came out, I no longer have the ability to deposit a check through the app. It’s advertised in the images on the App Store but it is definitely not there. The pictures show that there is a “deposit” button on the bottom tool bar. I only have “accounts”, “transfer”, and “pay”. Mobile deposit is a function that I liked using on the old app as it saved me a trip to the bank. Hoping there is an update soon that will fix this glitch.
I love the Selco app refresh. It’s so much easier to navigate between all of my accounts and rather than having to log out and log back in to access them it’s all on one screen. The transfer feature is so easy to use and I love the Spanish capability. Thank you, Selco for making this so easy to use!
Love the new look and upgraded features! Selco has been behind the times with their digital banking and they finally caught up. Change is always hard but I think this change in great. People rate the app based on frustration with change but the app function is amazing!
I usually enjoy the app a lot, but today I'm having trouble with a deposit. Can't tell if my check went through. It's usually awesome, I don't have to go to the bank to make deposits anymore which is great! First time having issue today.
The app works well except for the check deposit function. There is no auto amount detection and it “detects” numerous errors on the checks that need to be overridden. I’m addition the check photo process always takes a lot of the surrounding area instead of auto cropping just the check.
Loving this update! The new interface is easy to use and the multi accounts in one makes it super easy for one quick log in to check all my accounts. Thanks for this great upgrade.
This update is not intuitive and I am frustrated with just trying to figure out where things are but having to search for the logout button and finding it’s tiny little self after clicking the menu is just frustrating. I should always be able to log out from the home page or the dash board.
This appears to be the coming trend in most functional apps, sacrifice ease of use and financial clarity for fad based design trends. The old app was significantly more functional and, more importantly, clear. This may be of little importance on a Insta/Tik Tok platform but, hugely important where banking is concerned. Simply because app designers and marketing teams easily tire of the functionality of a tool doesn’t mean the rest of us using it as a vital daily tool do.
The new update is garbage i can no long transfer money in between accounts because the update is buggy and the mobile deposit feature keeps on freezing oh and good luck getting ahold of anyone on the phone it’s been over a 20 minute wait on hold lately so I have had to just drive the 30 minutes in to the closest branch to accomplish my basic banking needs
It took me a little bit to get use to the new format of the app, but since I use it everyday and sometimes 2 or 3 times a day, I have become accustomed to the changes and really like it.
Apps pretty simple and gives you plenty of controls of your account but for what ever reason it won’t allow me to do a picture deposit. It comes up as a black screen
I’ve been a satisfied SELCO member for over forty years. I love their banking App, find it easy to navigate, has never let me down and if I ever need help with anything their staff is always friendly and helpful.
Should have the ability to cancel your card immediately in the event, it is lost or slowly a holiday also should have the phone number for contacting the bank directly at the push of a button
This rollout is horrible. I’ve been working with tech support for two days now. I can log in just fine with the website but my same password does not work with the app! Now deposits are not posting. What is going on?!?! I’m ready to close my accounts and move to a more reliable institution! This is ridiculous!!
The mobile deposits on the new app and website are horrible. I have had to delete and reinstall several times, per the SELCO rep I talked to. 5 days and my mobile deposits still aren’t showing up anywhere. So now I need to call again or go to a branch.
If you frequently travel overseas, then this is not the app and possibly not the bank for you. After the most recent update, the app will not work internationally.
SELCO Community Credit Union’s free mobile banking app for Apple gives you full access to your accounts and financial tools on your schedule. Easy account access • Get 24/7 account access to all your SELCO accounts – personal or business • View balances and transaction history • Open a new account or apply for a loan • Secure your cards by turning them off when not in use Quick transactions • Schedule automatic or one-time bill payments • Make recurring and principal loan payments • Transfer funds between SELCO accounts or to other institutions • Deposit checks with your phone’s camera Resources and support • Live chat or schedule appointments with SELCO experts • Find nearby locations and free ATMs • Set spending limits, transaction and fraud alerts, and travel notifications • Create and track budgets and goals Safe and Secure • Enable Face or Touch ID (if available on your device) • Multi-layered authentication with modern options like Push • Monitoring for unusual activity Questions? For more info on SELCO’s free mobile app, visit selco.org/digital-banking. Answers to frequently asked questions are also available within the app. SELCO Community Credit Union is federally insured by the NCUA.
