Shell FCU is the best local banking and savings Institution by far. I had previously banked with the bigger banks like Wells Fargo and Bank of America for years, but over the years the service became questionable and I began to look for a smaller, more friendly and professional banking experience. That’s what I have with Shell FCU and so much more! I love the service and I’m absolutely pleased with the banking opportunities that are available with them. I tell everyone about them and suggest they check them out. They have the most up to date, modern, convenient services when it comes to the drive thru or atm service. My favorite is the mobile banking and when I do have to go into the bank the staff make me feel like family, they are genuine and professional. They are helpful and kind. They are all you can asked for in banking reps and so much more!
Shell representative’s are always helpful in all my transactions. I f something is wrong or something went wrong with my account they work on it immediately. They are kind and courteous at all times. If something personal is going on in their lives you never know. In my book that is a big plus for business! Thank you! March 24, 2022: From the first text to this one , this company haven’t changed. I was able to get a credit card with the limit I requested. I’m so happy that I’m part of this Credit Union. The hospitality when you physically walk into the facility is so welcoming. Don’t matter what she’s doing you are her utmost priority at that moment. A great good morning and goodbye! 😊
I absolutely love banking with Shell so I was ecstatic when they rolled out their banking app. No longer having to go onsite to deposit checks, easy to communicate with a representative via the message center if you aren’t able to call and also helps with card control. I love being able to just turn my card off if I think I’ve misplaced it or it’s been stolen. The app also allows you to easily transfer money to different accounts. I have a car loan and a credit card with them and it’s awesome that I can just transfer my payments out of my checking account.I hate bill paying so this makes it super simple. Thank you Shell, for always taking care of my needs.
Honestly I never knew to much about interest rates and banking and financing in general ; the first bank I ever had I got simply because a family member had it , knowing nothing. After 6 years of only banking with them , I realizing it was time for change. When i asked and asked around and finally SFCU was the choice. After only being a member for more then 6+ months . With no hesitation I recommend you all to everyone . Right away I was taken in explained credit , how I can improve it ; what I owe where and who. Refinance car benifits , credit card benifits . All that great stuff. Great bank and thank y’all so much for the love and support ! ~Mario Gonzalez
This company has helped me so much. Very easy to work with. Approved me for everything I needed. They will now get all of my business. I have a credit card with them, personal loan, auto loan, checking and savings, and one credit card that I used to pay off all of my other cards. I don’t have the best credit. But my credit is not terrible. I have 0 late payments on my credit. No one else would approve me for all of this but they did. Thank you.
This is the easiest app to date, I really like the color that was added it makes it easier to read. There are several really good improvements. I hate change after I get used to using something but this Change was definitely worth it.
I’ve used this app for a couple of years now. The latest major change, which streamlined everything, was great! However, now mortgages and checking account ads pop up when loading the app and interrupt the login. These ads should load AFTER one is successfully logged in, not before. When this is fixed and the touch login isn’t interrupted anymore, I would be happy to give it the last star.
Member since I was born! My Dad worked (and retired from) She’ll Refinery in Deer Park. He and Mom had four children. Each of us were given an account as we were born and taught to work … and save. She’ll has always been there for us … helping us along the way. Credit Unions are wonderful institutions … and She’ll is a shining example! Diane
Beware! Opened a new account. Deposited my paycheck on that Sunday. Since it wasn’t a work day I assumed I could have access to my money at least by Tuesday. Local chase bank check. Nope I called and it will be 10 business days no exceptions. No one ever told me that. I could have just deposited to my Wells Fargo acct had anyone told me.
Shell Federal has the best service ever. Every interaction is polite, succinct, professional and most important, productive. I’ve never had a wasted trip to either of the three branches I visit; La Porte, Deer Park, or Pasadena, including getting a refund fraudulent charges. I will bank with Shell for the rest of my life if it is an option.
I’m brand new to Shell FCU, and the experience has been fantastic so far! Everyone at the branch is extremely helpful, and the app makes managing my accounts so much easier! I love the indication icons for pending transactions versus posted transactions. Makes glancing at my account so easy. Totally recommend this for everyone!
Warm and Very welcoming, I will be switching all of my things over to my Credit union. My first credit union at that. I love this Company. ONLY THING IS, CAN WE GET A MORE UP TO DATE MOBILE APP, LOOKS KIND OF OUT DATED ON THE NEWER IOS. PLEWSE CAN WE GET A NEW MOBILE APP LOOK? But still in all I love it. Everything works correctly no complaints what’s so Ever. Best Credit Union to start with.
Since the revamp of the app, the mobile deposit feature has really lacked. I’m not sure how much clearer I need to write the words ‘For Mobile Deposit Only’ for a deposit to be accepted. Especially in the covid times, it’s important to myself to deposit checks via mobile app. And I simply cannot get this done. Otherwise the app is great.
Love everything about it. EXCEPT the fact that sometimes it takes forever to charge up something. So me being approved for overdraft the app says I’ll still have money, but things & literally the next day owe $200 of overdraft fees because they took too long (days long) to process a payment. They usually work with me on those but it’s a big headache !
Love the features on the app! I can disable my debit cards, and search most transactions. I especially love Shell FCU the customer service is amazing, and they treat me like a person. I can actually talk to someone that understands me, and might even live in my city. I recommend Shell to all my family and friends.
The online banking displays a very professional setup in my view. What really caught my attention is the ability to send gift checks and donations. This application on Shell FCU’s online banking will allow ThyStaff Foundation, LLC to operate our extended nonprofit in Puerto Rico and help those in need during these tough times. Thank you! Bendiciones/Blessings
Never switching to a reg financial institution. They have been amazing and always very professional and nice staff. I have many accounts with Shell FCU and on doing business with this awesome bank. Zelle could use some updates on adding new contacts.
I mean this in the most positive way but the biometric fingerprint scan is almost obsolete now with most phones be able to do facial recognition. I wish the app had the option for both the fingerprint in the facial recognition. I don’t like the “ send money “ task. My other financial institutions BOA and NFCU and friends all use Zelle. But I am happier with the app. I hate trying to go to the location.
I like this app much more than the previous big bank chains I’ve used in the past. I like being able to turn my card off/on as needed. I also like the alerts that I can set up to receive on multiple accounts.
You guys are a great bank I have tried so many banks and none were great as sfcu this bank has been the best I have had you guys back in the nineties and close my account secessfully reopen in 2019 and I find it amazing at my age couldn’t have it any better you guys are GREAT!!!
I’ve been a member 25 years , the only issue I’ve ever had was they haven’t verified boat insurance on a loan 2x and charged me a large sum of money that I had to fight to get taken off. Used to they would have called me to verify but I guess companies are all just getting too big and miss things that are important to members but other than that they do a good job.
My father signed me up as a member in 1963 when SCFU was located on Ivy street. I have been associated with them since, and have no regrets. They have helped me through good and tough times and I am forever grateful to them. I recommend them as a financial institution for anyone who just needs someone to listen and understand their financial needs.
Half the time when I try to access my account either by the quick balance or full access, it times out and can't connect and my phone has either 5 full bars of service or connected to wifi. When it does work it is a time saver but it's annoying when it doesn't work and I have to find other means to access my account balances.
Thank you for all of your help and how nice y’all are and when I go to the Baytown locations office the lady at the front has the best attitude and she definitely deserves to be the first person you see in there
This app is really user friendly. I can check my balance, see all my pending transactions and even transfer money quickly. I love this app. You can even transfer money from member to member within the app.
I love how easy and convenient it is, but wish the app supported Rooted/Jailbroken devices. I know it’s a “security” reason but that’s why you have Face ID and Touch ID or 2 step authentication. Don’t let the competitors have this available and approve the able to run the app on a jailbroken/rooted device please.
Shell FCU symbolizes the essence of customer satisfaction while maintaining simple, easy to understand technology. I'm third generation in my family to use Shell FCU for all of our banking needs and have just introduced the fourth generation to this financial institution as well!
This app allows me to make all of the mobile banking transactions I need to do without overwhelming me with unnecessary options and useless design accents. It is a very well thought out and designed application
Love the new update it's much easier to manage and I'm sure I'm not the only one who loved it thanks shell for making the app more convenient for the members especially the transfers see what's in store later in the future 🙂
Can you guys hurry and fix the app so I can view my account balance. This new update is terrible. The UI is not very user friendly and looks worse than the old one, and half the time I can’t even log on to see my money when I need it. Trust me simple is better when having an application about finances and you guys are moving backwards.
I joined Shell FCU when it was offered at work. Great decision. I’ve been with them for about 6 years. They are so responsive. And even though I don’t often go in the lobby, they always know my name. Impressive!
Manage your Shell FCU accounts securely and conveniently from anywhere! Using the Shell FCU Digital Banking App you can check your account balance, transaction history, control your card, make a mobile deposit, and more – all from your mobile device. Since 1937, Shell FCU has improved the lives of thousands through service excellence, community outreach and lasting financial solutions for all stages in life. That’s why we developed the Shell FCU Digital Banking App to manage your everyday banking needs. Features included are: Dashboard - Manage all of your Shell FCU accounts in one easy to view dashboard. View available funds, the progress of savings goals, upcoming payments, how much you’ve deposited, and personal recommendations, all in one simple and easy to read screen. Accounts - View and manage all of your cash accounts digitally. Review recent transactions, see current balances, and search for specific payments or deposits. Bill Pay - Schedule or manually make payments on your bills through our easy-to-use bill pay system. Fund Transfers - Send funds to and from your connected accounts through our easy-to-use fund transfer capability.