Sierra Central Mobile Banking

I have always liked the staffs experience and knowledge of what you need and how they can get it for you. I also like my bill pay because I can look and see what’s been paid and what hasn’t and if I have any questions, you always know the answer. The only thing that I didn’t like in the mini mini years that I’ve been with the bank when my husband had asked me for a divorce, he got to go in and close my account on my credit card without my knowledge, and I was under the assumption when I first got this banking account that I was the town and no one could do anything without my knowledge. But he closed my credit card. And I think he took I think he took money out of my savings to. But anyway, I don’t have to worry about that anymore.

You’ ve helped us so very much, personal tutoring so we could learn the on line banking, help with all our banking needs and with such kindness and patience…..We have never thanked you properly, so this is a great big hug from a Grandma and Grandpa💐🌺🌸🌼🌻🥀

I’m a longtime customer sharing my positive experience when the opportunity presented itself. (Always 5 stars) Unfortunately when they upgraded their online system in early October it has been a disaster. The information given when trying to solve online issues was not consistent. Apparently the mortgage is through them but administered elsewhere so I’m no longer connected with my banking app. I will either need to pay at a SierraCentral location or set up an online account separately. During this process all ACH payments had to be entered manually as well. My car at first was declined then entered and paid twice. My direct deposit now stays in a pending status until it is manually approved. I’m hoping they work out the issues soon but it has been almost a month now. I hate too change our bank so will give it a couple more weeks. On a positive- the people that work at SC are great.

I hate the new update. I have my own account and am also secondary on my husbands account. They have now put those two accounts together and makes it incredibly difficult to not make the mistake of withdrawing or transferring from the wrong account. We have separate accounts for a reason. We tried to call and speak to someone about it but no one returned our call. It’s been a week now. Unless this gets resolved, I will more than likely close my account. I’m very disappointed with the customer service we have received.

The amount updates to your system is unreal. Not to mention I can never use the atm or the app at least one weekend out of the month because they’re “updating” your system according to customer service. Which my question for you all is, how broken is your system that you feel the need to update it so much? Why don’t you just get it right the first time versus providing a subpar service.

Since the last upgrade, the system has been a nightmare, I have sent messages on the mobile app and have never received a response, my Face ID won't work now, it asks for my password then when I enter it the app says it's wrong🤦🏻‍♀️ also, after the update the bank rejected my 2 auto deposits from my military retirement and from social security, I had to call and have them fix it, then they charged me $25 overdraft fee, then didn't refund that back, it's so bad I'm thinking of leaving and going to Golden 1,

I am not a fan of the new SierraCentral update. It no longer shows a total of my savings and checking account funds. I realize this is something cosmetic, but it makes life easier to just quickly look at the total of all your funds rather than having to get out of Calculator.

The recent update has made the website usable at last!

The upgrade creates so many problems for me. I can’t get an answer from anyone when I text the problem. I was finally able to get touch ID and it still has to verify with a text message. The bill pay is terribly complicated and sent 3 payments to the same company in one month. I’m still dealing with a late Macy’s bill they say they never received….I’m ready to close my account

Works nicely. Only wish face recognition access worked for more than one account. A little tedious entering complex password for other account. Works well but a little complex to set up.

Made it harder to keep track of my credit card balances had to go to another page to see the transactions and what happened to the pay entire balance option why upgrade the system and make it less user friendly it was actually a very good format before messing with it

Managed to set face ID before international travel so I could change my phone number later. Still am prompted to be called or texted at the US phone number afterward, which I am trying to change, later found which also is formatted for US numbers only. I have an email to be contacted too...

Cannot use my finger print to access my password.

Your new system is terrible. No one seems to know how to correct issues.

This app is a huge step up from my other credit union golden one.

You have to open a account to pay for a loan, the app doesn’t allow it, but the online website does??? Explain that to me, it just sounds like a bunch of extra steps just so we’re forced to open a checkings account with them to make paying OUR bills easier

Absolutely a step in the right direction. User friendly is an understatement.

It’s very convenient.

When taking pics of check for mobile deposits, it always is challenging. Lots of times, it will not take pic of back of check. Always an issue with this. This feature is terribly! Needs fixed!

I can never see my account balance or transactions unless I log in and out of the app multiple times. It will randomly then show my account balance. Very frustrating.

Too many incident when I have to call the agent To have my password change. After 6 attempt if changing password and Unlocking my account. Now I’m having issues with face ID/ fingerprint recognition… There’s never an option to set up on the app.

The tellers are friendly and knowledgeable and willing to the bank is always so clean and fresh. I recommend them to everyone.

OK, but sometimes, for days at a time, the photo part of depositing checks won’t work for both sides. Called to ask about that and they told me I needed the latest app. Didn’t make a difference.

Latest version is great! Quick, easy, convenient and secure. Love it! Please get Zelle up and running!!!!

Easy to use app.

Love you girls. Best smiles and warm hearts. Everyone is the best.

Horrible, non productive lack of service. Every single element of this new system has caused grief, extra charges and frustration. I would love to end my banking relationship with this lack luster entity

The Sierra app is useless. Accounts are displayed but I can’t open them up individually and view transactions anymore. Called to get help and they were unable to assist. @@#&!€£¥

If this works I’ll be very happy thank you

This upgrade is the stupidest thing ever. All the accounts are messed up

Easy, fast, secure…love it!

Don’t like that my husband’s accounts on here

Love them

How can you get your user name if you forgot ? No customer service on weekends

No face ID login on new app

I love this credit union Danny dannyafaye

i done like that you took zelle away

I have never been able to open the mobile app for check deposits. I've been trying for months and it just shows an error message every time. Please improve!

Your bank lacks innovation youe tellers are clueless and I’m sorry I ever joined youe bank

I have been working with App people at Sierra Central for the previous two hours. It is impossible for the tech people to understand their own App. During the virus days, one would expect Sierra Central to focus upon its App and online banking site. But, mostly both tech people and online site people failed miserably. Each person is very nice. And try assiduously to get the problem resolved; so, no problems there. The fact remains that the App is a failed product. I am looking at the people who designed and run the App. They are the scam people. One final point: Each person blames the customer. In the age of obvious user friendly oriented developers, Sierra Central contracted the worst of the worst developers. Probably App developers offered a low-ball price for an inferior product. And the leaders in charge at Sierra Central fell for it. Why? I suspect a pay-off in the form of several dinners or a week-end trip for Sierra Central leaders or a significant contribution toward some function sponsored by Sierra Central. 99% of the time that fact explains the monumental failure at an App - of the sort of Apps that are easy for other banks even to the point of almost taking for granted the user friendly product. Wells Fargo has the best online banking App that I have experienced. I would bank with Wells Fargo, but, I prefer to support local people. If one is with Golden Valley, dump that mess and come to Sierra Credit Union.

This app is not ready and should have been pushed off again. Basic features that the previous app had like being able to arrange what accounts you see 1st (savings then checking or checking then savings) or just plain being able to see more than one account (multiple account view “Will be available August 30”) As of yet I haven’t seen instant balance which I enjoyed with the previous app. This app has potential but it’s just not there yet.

I've signed up for mobile banking and even though it lets me sign in from a computer, the app keeps denying my access telling me I need to adjust the security settings from a computer. These "settings" do not exist.

Much improved update. I wish I could see the balances of both my accounts at the same time. Initially, I think I could.

I use this app all the time and it worked perfectly, but due to the most recent update it only loads up one time after you put in your info and your stuck on a loading screen. After that it’ll never load again unless you delete and re-download the app but even so the same process just repeat. Please fix this asap

This change is horrible. I can’t see all of our accounts, the format is not friendly as it doesn’t show who the pending transactions are from it says the amount and then none in the field where the merchant should be. I will most likely change banks because of this and I have been a customer for over 20 years.

I love this app, the easy to use interface and Touch ID and facial recognition make banking on the go so much more simple than before!

Occasional system error but its usually during night hours. Gets the job done. Simple and easy to use. Interface is organized

I thought this would be a quick and easy app to use in order to avoid logging into the website each time, but I'm constantly having problems with it asking the same security question over and over and never allowing you access to your account. I'm deleting it.

It’s inconvenient when I can only make 6 transfer per month. I have two kids and they always need money. Your check photo feature has never been successful for me either.

Love the app but wish there was an option to deposit checks on the Mobile banking app.... I live an hour from all closest Sierra central banks so it's a little inconvenient when I need to deposit a check.