I have always liked the staffs experience and knowledge of what you need and how they can get it for you. I also like my bill pay because I can look and see what’s been paid and what hasn’t and if I have any questions, you always know the answer. The only thing that I didn’t like in the mini mini years that I’ve been with the bank when my husband had asked me for a divorce, he got to go in and close my account on my credit card without my knowledge, and I was under the assumption when I first got this banking account that I was the town and no one could do anything without my knowledge. But he closed my credit card. And I think he took I think he took money out of my savings to. But anyway, I don’t have to worry about that anymore.
This is a little bit more than what I just went through what I just had done on the app went well. I have been in to the bank two times and information that I need. Cost me $32 to pay the bank for information I needed about my account, I feel if you go paperless, we shouldn’t be charged for this. So now. I want all my statements, mailed to me, which I understand that will cost me two dollars per time. That is why I had to pay $32 for information about my account four dollars for each month. It’s sad that I have banked with Sierra Central for over 15 years. I have a limited income I’m on Social Security and this is the way you treat a customer.
I’m a longtime customer sharing my positive experience when the opportunity presented itself. (Always 5 stars) Unfortunately when they upgraded their online system in early October it has been a disaster. The information given when trying to solve online issues was not consistent. Apparently the mortgage is through them but administered elsewhere so I’m no longer connected with my banking app. I will either need to pay at a SierraCentral location or set up an online account separately. During this process all ACH payments had to be entered manually as well. My car at first was declined then entered and paid twice. My direct deposit now stays in a pending status until it is manually approved. I’m hoping they work out the issues soon but it has been almost a month now. I hate too change our bank so will give it a couple more weeks. On a positive- the people that work at SC are great.
I hate the new update. I have my own account and am also secondary on my husbands account. They have now put those two accounts together and makes it incredibly difficult to not make the mistake of withdrawing or transferring from the wrong account. We have separate accounts for a reason. We tried to call and speak to someone about it but no one returned our call. It’s been a week now. Unless this gets resolved, I will more than likely close my account. I’m very disappointed with the customer service we have received.
Since the last upgrade, the system has been a nightmare, I have sent messages on the mobile app and have never received a response, my Face ID won't work now, it asks for my password then when I enter it the app says it's wrong🤦🏻♀️ also, after the update the bank rejected my 2 auto deposits from my military retirement and from social security, I had to call and have them fix it, then they charged me $25 overdraft fee, then didn't refund that back, it's so bad I'm thinking of leaving and going to Golden 1,
I am not a fan of the new SierraCentral update. It no longer shows a total of my savings and checking account funds. I realize this is something cosmetic, but it makes life easier to just quickly look at the total of all your funds rather than having to get out of Calculator.
The upgrade creates so many problems for me. I can’t get an answer from anyone when I text the problem. I was finally able to get touch ID and it still has to verify with a text message. The bill pay is terribly complicated and sent 3 payments to the same company in one month. I’m still dealing with a late Macy’s bill they say they never received….I’m ready to close my account
Works nicely. Only wish face recognition access worked for more than one account. A little tedious entering complex password for other account. Works well but a little complex to set up.
Just daily or monthly updates would be great and if you guys could update app to send message to phone when transaction occurs that would be great to !!!! they have the option to set it up but it never works !
Made it harder to keep track of my credit card balances had to go to another page to see the transactions and what happened to the pay entire balance option why upgrade the system and make it less user friendly it was actually a very good format before messing with it
Managed to set face ID before international travel so I could change my phone number later. Still am prompted to be called or texted at the US phone number afterward, which I am trying to change, later found which also is formatted for US numbers only. I have an email to be contacted too...
You’ ve helped us so very much, personal tutoring so we could learn the on line banking, help with all our banking needs and with such kindness and patience…..We have never thanked you properly, so this is a great big hug from a Grandma and Grandpa💐🌺🌸🌼🌻🥀
Just moved to NorCal and this bank was recommended to me and so happy I joined. It was super easy and the staff was very friendly. And I haven’t skipped a beat with their online banking.
OK, but sometimes, for days at a time, the photo part of depositing checks won’t work for both sides. Called to ask about that and they told me I needed the latest app. Didn’t make a difference.
You have to open a account to pay for a loan, the app doesn’t allow it, but the online website does??? Explain that to me, it just sounds like a bunch of extra steps just so we’re forced to open a checkings account with them to make paying OUR bills easier
When taking pics of check for mobile deposits, it always is challenging. Lots of times, it will not take pic of back of check. Always an issue with this. This feature is terribly! Needs fixed!
This app is terrible, nothing convenient about it. Definitely not user friendly, and when I called the 800 number to get help, the man was pretty hostile on the phone. I refinanced my car loan with a different lender after 3 weeks of being with Sierra Central. Wouldn’t recommend to anyone
I can never see my account balance or transactions unless I log in and out of the app multiple times. It will randomly then show my account balance. Very frustrating.
App seems to be very buggy, can’t use face sign in and doesn’t seem to save my sign in name and some times doesn’t accept my password. I know my password, app shouldn’t say I don’t have a good password.
Too many incident when I have to call the agent To have my password change. After 6 attempt if changing password and Unlocking my account. Now I’m having issues with face ID/ fingerprint recognition… There’s never an option to set up on the app.
Always have hard time logging in, sister says the same. Hate to call for assistance for being felt like you’re-can’t think of adjective, but not welcome on more than one occasion that have felt like closing accounts
Even this review is a joke, because the writing for the body is in white- so you can’t see what you’re writing. Indicative of the rest of the app’s usability
Horrible, non productive lack of service. Every single element of this new system has caused grief, extra charges and frustration. I would love to end my banking relationship with this lack luster entity
The Sierra app is useless. Accounts are displayed but I can’t open them up individually and view transactions anymore. Called to get help and they were unable to assist. @@#&!€£¥
Bank conveniently and securely with Sierra Central’s Mobile Banking. Quickly check balances with Fast Balance, sign in with Touch ID or Face ID, view account balances, view recent account activity, transfer funds, Pay bills, personal payments, remote deposit, set app alerts to be notified of important account info and find the nearest ATM locations.
