Small Pet Select U.S.

I used to brought hay from a local hay farm we will get the bale hay but after doing some research and I found out that it was a lot of alfalfa on it and Timothy hay is best for my babies so my boyfriend looked online and slew came across this website we try the first box of second cut and it was so good they love it the smell was so welcoming. Thank you for the quality products and also my bunnies love the loops haha

A bit tedious to use relative to other retail apps. I expected some additional setup/ configuration time, but same issues remain from old way of ordering via browser. Not readily apparent where to log in, then app retains order history but no easy means of reordering item purchased recently. Basically start from scratch each time I order, which takes a bit of searching every time. The policy of disallowing free shipping when cashing in loyalty points on an order is almost a non-starter for me. The high quality of the product is the only reason I keep coming back. There are much better apps and better customer experiences to be had out there.

My biggest problem with the app is that there is no “Order Now” option on auto ship orders like there is online. You can only skip or cancel. In addition, you can not edit or add payment methods on the app. In general, it is lacking a ton of basic functionality you would expect from an e commerce app. You are better off going on the desktop version if you want to order something. (Do not use any of their mobile web apps because those clearly were not tested for their usability and does not scale well, hiding main buttons and action items.)

I buy EVERYTHING I need for my piggies from here, have been a customer for a few years now and they are the best quality I have found for hay, pellets and treats, shipping is always fast and delivered right to my door, app is easy to use and the piggies love everything I have gotten from there, healthy snackers and pea flakes are their favorite treats lol, love it ❤️

I love their products. Product is 5 STARS. Their app is not 5 stars. I downloaded the app to making making my subscription easier. Here is the issue: you can cancel or “skip” a subscription order. You cannot order an existing subscription sooner. However, I’m struggling to find where I can order an existing subscription sooner. I needed to replenish on the hay sooner but I was not able to bring in the date of the next scheduled delivery. Ultimately, I had to place a whole new order all together. I may even have to delete my auto-subscription and start a new one each time I need to bring the date in. Missing the option to order an existing subscription sooner is a key miss that they need to consider adding. If it had this feature, 5 stars.

I’ve been using Small Pet Select since I got my bunnies about 4 years ago! They always have good quality hay and treats and if they ever get something wrong, they are quick to fix it! They have a great team of friendly staff and I will continue to get my hay and treats from them!

Small pet select has amazing, US based pet products for a variety of animals. They always have fast shipping, and also offer a great rewards program. I get all my chicken and bunny needs met through small pet select.

This is THE only place I buy my Guinea Pigs food, hay and bedding. Quality is superior to what you find in retail stores. Quickly and conveniently delivered to my door. Customer service is very nice and helpful. HIGHLY RECOMMEND to anyone who is wanting top quality products for their pets.

I’ve been a customer for about 6 years now, ever since I got my Bun & Guinea Pigs I’ve never been disappointed. Always comes on time and I’ve never had an item missing. I’m so happy they have an App now! Inky is your #1 fan, Hay, Pellets, Herbal Blends, Treats, you name it! Happy bun = Happy mum!

I’ve been ordering & shipping from you for almost 4 years now… & I am SOOOO HAPPY y’all have transitioned to text & app capability! I LOOOOVE IT!! & I LOVE YOU ALL! Seriously, the customer service is incredible & I truly enjoy talking to everyone in the family! THANK YOU, THANK YOU, THANK YOU!!! 🤗🥰😘🐇🐇🤗🥰

I’m glad an app was created, and there’s now an incredible ease of use when I use the app to purchase items for my rabbits with Apple Pay. HOWEVER, there is no way to manage the auto shipment orders I have set up for hay. This feature NEEDS to be added to make the whole platform worth it.

I order all my bunny tummy necessities from this fantastic company!! I just placed my first order on their app. So smooth and delightful! Excited to receive!

I have to use the website to skip my auto ship. The point of having an app is to skip the internet & just use that. Hopefully it’ll be updated soon.

I love all the products at Small Pet Select and so do my bunnies 🩷🤍🩵💙 I’m trying 2 new herbal blends and some Orchard Hay just to mix it up for my buns ✅

I am truly liking Small Pet, they are quick to get your order out, and it’s not over priced.

I’m so thrilled I found this company. Always the best in products, fast shipping excellent quality

This place has great bedding hay and treats always fresh the oat christmas wreathes he loves wish I could get them year round

I have 7 bunnies: Monroe (dad) Regala (mom):Klaus, Damon, Babie and Isabella(the babies) this family is picky like really picky and the only hay they eat is from this brand, they love the Alfalfa hay and the super soft hay.

Excellent company, excellent products, and the best customer service I have ever had The please to deal with.

Convenient

Love all the items I’ve tried and am now te-ordering more!! My bunnies love it!! Packaging is incredible too!!

Fast shipment and great quality. My piggies and I are very pleased.

It never lets me see my subscriptions to place an early order. This is always a huge problem.

My bunny loves Small Pet Select. It’s the only rabbit pellets he will eat !

Hey there! Your app is very convenient and after purchasing a couple of pine pellet boxes for our Charlotte, the 1+ y.o. Polish black rabbit on Amazon, I decided to search for you directly and found lots of important, high quality goodies! Cannot wait to receive the items, so thank you! Btw, the pine litter pellets weren’t recommended by her Exotic doctor at our local MSPCA Angel West hospital at her first Welles’s check a couple of days ago because of the rabbits’ thin hair layer on their paws that can wear out overtime and hurt their gentle skin. Charlotte loves the pellets though, so I will just continue using them a little bit for chewing in a litter box along with your paper bedding! Excellent product otherwise and smells amazing, too. Much love, Yulia

the app is okay, but it gives me error messages at checkout if i try to order a subscription for my rabbits food. if this would be fixed i would be more inclined to use it.

Good products but price is too high

The code they advertise, “WELCOMEAPP” doesn’t work and this is my first time ever using the app. Thanks a lot SPS.