Hard to communicate with someone live. The mobile app have a lot of glitches, like remote deposit, it’s always crashing. However the feature of transferring money is lightening speed. Overall I am satisfied with this bank compared to say Amegy. I don’t like that when income tax season comes they want to hold all my money and won’t give it to me for several days, they “hold it” but it’s a government check. Don’t get. I’ve been banking here now for a good 3 years, and I will continue to be a loyal customer, I just think they have a long way to go before it is more efficient.
Love the app! Our local office is terrible. Terrible location as well. No drive thru. Nobody inside to help you but to point you to a kiosk. Instead if transactions other employers can be getting these people in and out in a kind friendly hurry. People don’t like to stand in line. Short line ok. Long line moving on. But no line moving is terrible. I was there for one hour depositing these checks into the kiosk. It was miserable. One of the folks could have helped me quicker since I just open an account for my daughter. But after the young lady finished opening that Acct, I had to use the kiosk also by standing in that long line again. Terrible set up. Need more people not computers behind them working with you. I try everything in my power not to go there.
We have been members/consumers for over 25 years. When we joined we were young and had some debt issues. They help us recover and looked at her credit as an individual with such care and compassion despite our bad credit scores back then. Fast forward to the present, they are always willing and able To help us with any and all of our financial needs. We are thankful because a larger chain just doesn't seem as dedicated as a credit union does.
Smart is a good company but the company should work with second chance customers who are trying to make a financial come back from a bad financial decisions in order to be a better customer. Every case might not be the same but those who are not a credit risk should have an opportunity to be a better customer working with direct deposit. In each case have a cap on the amount loaned each customer.
I love my bank I have no complaints I’ve been banking with them for maybe 2 months, hell idk I just know I have no issues with my free app or direct deposit, I never call customer care because my app is very sufficient for me I love my credit union. I came from a prepaid card for years but now I love it!!! Here I’m never leaving 🤷🏾♀️
Really love the convenience. Still have an issue every once and a while with the app on mobile phone. For instance today I was trying to make a transfer with mobile and it kept kicking me out when I selected the transfer function.
I have been with SFCU for at least 10 years and they have been the best banking institution I have ever used. There staff has always helped me with any questions or loans and make you feel like family and you or the only thing that matters while you are there. Thank You Smart Financial Steven Swearingen
I used to electronically send funds to other banks. You guys deleted system and I had a mess on my hands for months. Now you mail checks and last month an important check never made it to one of my banks. Wow. Chose wrong bank to do my major banking. Dr. PW
Smart Financial is probably the best financial institute I’ve belonged to. The staff are always accommodating, knowledgeable and quick to help with all my banking needs, not to mention friendly, professional and courteous. I bank at the Rayford branch and always look forward to the cheerful, friendly staff.
When you link external accounts your account details are no longer available what you see is your account details that were linked and not what’s in your Smart Financial Account. The app has a bug where it takes it’s sweet time loading. Information isn’t clear and options a very few to choose from. The app is poorly designed.
I’ve used many apps from other Financial Cooperations and this one, is hands down the best! Simple and easy navigation, great finance tools with budgeting and Bill pay and even some nice customization options.
I’ve bee with Smart Financial since it used to be First Educators. Very competitive auto loans and very helpful. They make decisions on the spot. They don’t have to call anyone for approval. I love supporting local establishments and keep the money here in Houston.
I never thought that this bank was good until I tried and everything is good nice customer service! Silvia she’s the best the one un credit union by 288 and Broadway.. And the way this bank care about there customers in this crisis is just Great!! Joss Morales
My husband and I are educators and have use SFCU for many years. We enjoy the ease of use with all the online functions. It s not often, but when I do go into an office the service is seamless and professional. ML&WE July 2019
Very usual and very convenient! Sometimes there’s a difficult time getting into the app when the system crashes, but nothing that a technician can’t fix! Overall it’s a great secure app that doesn’t call for much difficulty!
I cannot give this credit union higher than a 3 because they removed the physical branch fromBeaumont TX. I know they will say, “Internet” “Phone” “ATM” however that not the way I apply for a loan and I know I’m not alone. On the other hand, the customer service is great and I like the website.
Smart Financial Mobile App simplifies your life. The Smart Financial Mobile App gives you the freedom to conveniently and safely: • Access your account anytime and anywhere • Manage your transactions and view account activities • Transfer funds • Pay bills (enrollment required) • Deposit checks at your convenience • Locate the nearest ATM • Contact Member Services • Receive notifications • View statements (tablet app only) Available tools to help make smarter decisions: • Budgeting • Savings Enjoy new and updated features that include: • User-friendly interface • Balance Peek (enrollment required) • Quick login with Fingerprint ID (enrollment required) • View check images • Mobile banking enrollment • Budgeting tools • Saving tools